Rated 5 out of 5 by DocKW Continually Exceeds Expectations
Every time I visit this hotel, the staff -especially the front-line front desk personnel (Amanda and Cindy in particular) - make me feel as if I'm returning to my second home. These two employees reflect the care and attention that go into this wonderfully located guest-focused hotel. The room rates, too, are very reasonable for this large hotel that has the feel of a boutique establishment. I recommend the Club Lounge option where you can partake in some delicious appetizers and a beautiful view of the bay.
Rated 5 out of 5 by DiPat Great location, great staff!
The hotel is very well located between Copps Coliseum and Hamilton Place/Convention Centre. Staff are very efficient, friendly and professional. Rooms are quite spacious and nicely decorated. The only thing I would like to have had in the room is a small fridge.
Rated 5 out of 5 by AandW Silver Lining
While other adventures and planned activities did not go as well as expected, the one redeeming aspect that helped to take the edge off an otherwise dissapointing weekend was our stay at the Sheraton Hamilton. Room was clean, comfortable, quiet and inviting in every respect. Thank you!
Rated 5 out of 5 by Chrisandra64 Good Helpful!
First time, my finance and I was at Hamilton Steraton Hotel for one day. Staff helped to guide us to get a room. Clean room and duty. Good price! Thanks for helpful!
Rated 5 out of 5 by Ticat33 Wonderful Staff
Everything about our stay was great. We had attended a dinner dance event across the road where my wife inadvertently left her purse which she did not discover missing until the next morning. She called the front desk to ask what she should do-within 20 minutes the front desk had called Hamilton Convention Center security-they went to check out the room-and when I went across to help locate the table where we had sat, I was met by the security lady holding my wife's purse! Great help from both staffs.
Rated 5 out of 5 by Jorenz Great hotel, wonderful staff!
I had to attend a convention and someone referred me to the Sheraton Hamilton. I've never been to Hamilton before. The staff immediately inquired about my needs and patiently answered my questions. I also liked the location and all services available at the hotel. My sincere thanks to the staff for making my stay an enjoyable experience.
Rated 5 out of 5 by nowhereman4 Frustration after a very long day
The night I checked in, Maintenance was very helpful, when i could not order movies to my room; first I was put into another room where the changer didn't even work, but finally I was upgraded to a room at no additional charge due to the inconvenience. Sorry I can't remember the gentleman's name, but he was extremely helpful, polite & understanding knowing I had been on the road from 6:00 am that day. He wouldn't even take a tip...because of him I will return when i come back to Hamilton. Thank you
Rated 5 out of 5 by combravo Beyond Perfection
I spend the last weekend at the Sheraton Hamilton and it was the most amazing experience. It was connected to the Hamilton Convention Centre so my son was able to go to his Conventions and back which was amazing! Their business area had five computers and printer as well as a separate section with t.v. and couches, the bar was great, the restaurant and food was great both at the bar and the restaurant. loved the place!!!!!