Rated 1 out of 5 by Whydoyouneedone no
I am a Platinum Amex and Starwood Member
I booked a club floor room with a king bed and was given 2 beds on the 14th. When I checked in there were no towels or bath mat. I complained to the chamber person –she gave me 2 bath towels –no hand towels,face or bath mat, saying that they had not come back from the laundry –it was 3 pm., but that she would put them in our room when they arrived. Never did. I complained to the front desk – not very sympathetic -they apologized, gave me 500 points –BUT no towels.
Sheet on one of the beds was badly stained with red ( wine ?). No shampoo .Carpets in the hall were stained. Overall –VERY poor .I will not return
December 8, 2014
Rated 5 out of 5 by girlsnight2014 This hotel was exceed all my expectations
It was very clean, spacious, with excellent amenities. It anticipated most everything I required for my stay away from home.
December 8, 2014
Rated 5 out of 5 by NicoleHWpg Nice hotel, good renovations
I stay at the Hamilton Sheraton Hotel 1-3 times a year, for the past 9 years. I appreciate that they make sure to give me a quiet room as I am there for business and have early morning meetings. They recognize that I'm a frequent customer and put me on the Club Floor. I'm glad they have added WIFI as I require it for work. I will continue to stay at the Sheraton.
November 25, 2014
Rated 5 out of 5 by SPGmember668 Nice hotel in Hamilton, Ontario
I was there for my son's graduation ceremony.
The hotel was in downtown Hamilton which was 2 minutes walking to the theater.
It was nice to stay in the hotel and enjoyed the time in there.
A huge shopping center is underneath the hotel which you can walk to stores without walking outside which was cold.
November 23, 2014
Rated 5 out of 5 by PanaGord Our Wedding
My husband and I would like to thank everyone at the Sheraton, especially Antonella for making our wedding weekend an unforgettable one. We could not have asked for a more supportive or accommodating team to meet the needs of our day.
Our guests have had nothing but fantastic things to say about the service and food during the reception - we would especially like to thank all of the servers and back of house staff who made that possible.
If you are looking for an elegant and fantastic place to be married, you should consider The Sheraton
October 22, 2014
Rated 3 out of 5 by nanjan sheraton hamilton
good service at front desk hotel was decorated very nice for holidays , my room location was good, it had a view of the lake and was very quiet. I ,slept well.
November 17, 2014
Rated 5 out of 5 by NikolaArgyll Remembrance
Came to Hamilton to honour the memory of Cpl Nathan Cirillo of my regiment, the Argyll & Sutherland Highlander's of Canada, at the Officer's Mess dinner. I looked all around for a poppy and asked where I might find one. The staff promptly gave me one. Topped off the whole experience! Great place. Will come again.
November 9, 2014
Rated 5 out of 5 by RHall381 Loved the Club Floor
Stayed on the 17th floor, Club Floor, with the free breakfast and snacks. That in itself was wonderful, but the room was amazing. The beds and pillows were the most comfortable I've ever slept on! The only complaint I would have is that there is no air conditioning in the bathroom, so it never really stopped being "steamy" in there, as the exhaust fan was not the greatest. Other than that, perfection!
May 7, 2013