Rated 5 out of 5 by Jaydee Clean and comfortable
I slept really well which is rare. Nice and clean, and perfectly located.
February 25, 2013
Rated 3 out of 5 by MSJ0027 A tad overpriced
Hamilton is a nice city, but in no way should a hotel in downtown Hamilton command the prices that this hotel does. $10 for parking isn't unreasonable, but that wasn't clear in the booking. Add $10 for Wifi left me with a sour taste, especially since the room itself was already above $160. Wouldn't choose again.
February 24, 2013
Rated 3 out of 5 by disapointed Not Team Friendly!
We booked a block of rooms for our childs hockey team. When we arrived our rooms were on three different floors and not altogether as requested and promised. Shortly after arriving, we were approached by the concierge for making too much noise. If our rooms were together as they should have been we wouldn't have been disturbing anyone outside of our group.
After that, the concierge harassed us for two days at the pool, in the hall and even in our conference room. We weren't even allowed to stand outside our rooms or congregate anywhere.
I feel that for the amount of money we paid as a group we deserved to be treated with respect. I would never stay as this hotel as a group ever again...We felt very unwelcome from the front desk to the concierge..
February 23, 2013
Rated 5 out of 5 by Kelly Great time
Especially enjoyed your lounge on the 17th floor.
February 21, 2013
Rated 5 out of 5 by Verified Reviewer Amazing Time in Hamilton!
In Hamilton for the Napolean Exhibit, what a treat to have the hotel right across the street! A wonderful quaint parisien restaurant called Bistro Parisien only 5 minutes away. Returned to the museum the next day to see a French 19th century exhibit for Free!
All in all a wonderful "Parisien" experience in Hamilton. Imagine that!
February 19, 2013
Rated 5 out of 5 by Web1 Great Service
My comments are more specific to this specific hotel
February 14, 2013
Rated 3 out of 5 by Ruth Internet
I was extremely suprised and disappointed to find out that I would have to pay for internet service. I have been travelling across the country for business for the past three months. This is the first hotel in which I have stayed where complimentary internet access was not provided.
February 14, 2013
Rated 5 out of 5 by bunny1016 very helpfull
the staff was very helpful and because I was there for surgery accommodated me in every way asked. thanks to all
February 13, 2013
Rated 5 out of 5 by RFJoy View
Spectacular view of lake and city.
February 12, 2013
Rated 5 out of 5 by DiPax An amazing experience
I am a Chartered Accountant who attended a tax conference held at your facility on Feb 4, 2012. I am also the proud mother of a 7 week old little girl - who had to remain home for the day with a babysitter. As I am still nursing, I packed my breast pump and a cooler with ice packs so I could slip out of the conference into the bathroom to pump as necessary.
Unfortunately, upon arriving, I realized that there was no outlet in the bathroom to plug my pump into! I went to the front desk and explained my dilemna, and asked if there was an empty conference room I could use, or at the very least, a quiet hallway that I could use my cover-up and pump there. Lena was more than helpful! She not only found me a quiet place - she was able to provide me with a room in your hotel where I could go as needed.
As an SPG member, Starwood has always been - and continues to be - our number one choice when we travel; and to be taken care of in this fashion when I wasn't even travelling made me feel so valued as a customer! What makes me even more proud to be a member of this program is that Lena didn't even know I was a member! She saw me as a random individual asking for help - and took care of me regardless of my membership status.
Thank you Sheraton Hamilton for looking after me - even though I was only 30 minutes away from home! You made me feel so comfortable and made the first day away from my daughter so much easier!
February 4, 2013
Rated 4 out of 5 by windsor Great Hotel
This past weekend we stayed at your hotel, after reading some other reviews i was concerned about our stay, but i can honesty say you have a very nice hotel in a great location!! It was a busy but i can only believe that this is a good thing!! pool was great, atmosphere was great, beds were very comfortable,overall good experience! the only down side was the parking in the evening due to a hockey game. i would loved to have been upgraded to the club level but they were sold out. thank you for making our stay enjoyable!
February 4, 2013
Rated 5 out of 5 by Scorpio Food
The breakfast I had on Jan 31, 2013 was not very palattable. I had ordered 3 egg omlette and ended up having a very upset stomach half hour after. The potatoes that come with tasted like they were very old and had a bit of freezer burn taste.
That evening for dinner I ordered Leeak and Potato soup. I could taste that the ginger/garlic added was not well cooked and came through on the palatte.
Iexpected better food quality for restaurant at a Sheraton Hotel.
February 4, 2013
Rated 5 out of 5 by John64 Courteous and Generous Front Desk Staff
I am a Gold Starwood Member and have come to appreciate complimentary upgrades - but when I asked about the cost of Club Lounge access I was graciously offered a complimentary access. I would have gladly paid for it, but I thoroughly enjoyed the hospitality.
January 31, 2013
Rated 5 out of 5 by Moos Best location in Hamilton
This hotel is a special gem right in the hub of Hamilton. It has excellent access to shopping, entertainment ,restaurants, bike paths and museums etc. Fabulous location if you plan to travel to TO and Niagara- right in the middle.
Service was tops and facilities are first class.
Oerall, an excellent ,comfortable experience.
January 29, 2013
Rated 5 out of 5 by Doctor70 Front desk staff very helpful
I was lost in Hamilton and the front desk
staff guided me in by cellphone- extremely
helpful-saved me much time and aggravation.
January 16, 2013
Rated 4 out of 5 by bingo Jan 2013-Very nice stay.
My one night stay was nice. The room was very comfortable and clean. The staff at the club room was very helpful and polite.
My only complaint was the poor water pressure in the shower. Because of the poor pressure I could only use the fine spray option on the shower head. When I tried to switch it to a more course spray the water only dribbled out. Other than that great stay.
January 13, 2013
Rated 4 out of 5 by TFlek Nice hotel
I know Hamilton gets a bad rap, but I have no problem as well, the people are very friendly and the accomodations and staff at the Sheraton were very nice...I have stayed here before and make it my first choice when choosing accomodations while attending an event in the hammer.
January 11, 2013
Rated 5 out of 5 by SW1969 Clean
Great place to stay and the staff were excellent.
January 10, 2013
Rated 5 out of 5 by Doris47 The hotel has wonderful.
Our stay could not have been better. All of the staff at this hotel were the most helpful we have ever met. The room was perfect and the fitness center was very impressive.
January 10, 2013
Rated 2 out of 5 by Adolfo Hamilton Sheraton
I have stayed at the Sheraton a few times and even though I was never totally satisfied, this is the first time I was 'turned off'. Despite the fact that I got a room on the Club Floor, it was a great disappointment. Old furniture, a blurry TV, an uncomfortable bed and an AC system that did not do anything except make noise.
January 3, 2013
Rated 5 out of 5 by Jack123456 NYE stay at Sheraton Hamilton Jackson Square
Upon arrival the staff were very friendly, helpful and accommodating. The rooms were spacious and very nice. The beds were amazing for a hotel. The pool area was convenient and clean. With a nice patio attached. My friends and I will recommend this hotel and chain.
Thanks for a great NYE stay!
January 3, 2013
Rated 4 out of 5 by Judy61 Awesome Beds
Bedding was very plush and the pillows were awesome!!
January 3, 2013
Rated 3 out of 5 by ETR270 Bathroom looks fabulous, but...
We stayed in a deluxe corner room with king sized bed. The bed and linens were glorious, the room clean and spacious. The one disappointment was the fabulous-looking bathroom, which was dysfunctional. Gorgeous decor, but has the designer never used a shower or toilet? The water could not be turned on in the shower without getting dowsed in freezing water (the handle not being accessible from any location but under the shower head, and with no other spout for water to flow through until it reached a decent temperature). No towel rack is accessible from within the shower compartment. The grab bar is also at the wrong end of the enclosure, being inaccessible from the access point. The toilet paper is hidden under the counter (appearance trumping function?). To make matters worse, on our second day in the room, the water was lukewarm at best, at the highest temperature setting.
January 3, 2013
Rated 3 out of 5 by Eddy11 Wedding Stay
I stayed at this hotel for 3 nights while attending a New Years Eve wedding. I loved the room except for no free wifi in the rooms as well as no fridge. I was very disappointed with the New Year's Eve menu at the bar and restaurant as 150 people out of the 170 attending the wedding that day were from out of town all staying at the same hotel and we could not get something small to eat before the wedding (which was an evening wedding with no meal just apps) but had to order a $45 full corse meal. The other disappointment was that friends of mine, also attending the wedding could not get into their room until 4:00. They had to use my room to shower and get ready for the wedding with no time to spare to grab any supper before the wedding. We had booked the reservations back in Aug under the wedding special.
The last disappointment was the New Year's Day brunch being served. It was buffet style and I didn't see one waitress, never received coffee or tea but was still charged over $16 per plate. I expect better service for the cost of the meal.
January 2, 2013
Rated 4 out of 5 by Timbo59 2 nights in Hamilton
Despite being at a rushed time of the year, the staff at the Hamilton Sheraton made me feel relaxed and comfortable.
December 21, 2012
Rated 5 out of 5 by Wetal1 This hotel has great features
Handy to great shopping mall and market attached to hotel. Next door to Copps Colliseum. SPG rooms were cozy and extremely comfortable. The Club floor food and service was excellent. Would definitely recommend this hotel.
December 16, 2012
Rated 4 out of 5 by kenny33 Very Nice Place to Stay
The hotel and room was very clean and beautiful. The bed was comfortable and the room spacious. The only downside to our stay was our reservation was to include hor dourves from 5:00 to 7:30 pm and when we arrived at 6:30 there were no items left and the kitchen refused to restock the items.
I would definitely stay here again.
December 11, 2012
Rated 5 out of 5 by maggie678 Excellent facility
Loved the room. There was some confusion about a promotion that awarded a gift certificate to Amazon. The front desk staff told me there was a card in a gift bag that would allow me to access the gift certificate, however there was nothing there. When I called back in, staff tried to be helpful but didn't seem to know anything about it. Haven't seen the gift certificate yet.
December 9, 2012
Rated 5 out of 5 by Tom1010 renovations
I have stayed at the Sheraton Hamilton at least 75 times over the last 20 years and every time I go I am amazed at the renovations that have taken place since my last stay.
November 23, 2012
Rated 3 out of 5 by Jordan2012 Expectations not met
Before we have reached the hotel...we told our friends that we've got the best hotel in hamilton. It was our first time to stay at Sheraton. The front desk greeted us warmly, she was very helpful and courteous. Our room was beautiful with modern style, our bed was very comfy however, our heater in the room was noisy...really noisy! The noisiest among other hotels that we've stayed in. How we wish the room has enough chairs, there are only 2 chairs - can you make it 3? so that others dont have to sit on the bed to watch TV. The room looks clean but not really cleaned properly because I can see the mark of the glass that was placed on the side table and on the bathroom. Anyway, I can say that first impression does not last! Overall I still recommend this hotel with a second thought ( when it come to high class hotel).
November 21, 2012