Rated 5 out of 5 by eily great staff
real hospitality pros that acknowledge the customer and they work to meet the customer expectations. Your staff finds ways to say yes where the competition looks for ways to say no. kudos to your people
December 10, 2013
Rated 5 out of 5 by George72 Convenient & Comfortable
This is the 7th time I have stayed here & each stay has been good. The arriving flight I use gets in at 11:00pm & it is wonderful to be able to be in a comfortable room within minutes of receiving your luggage. Staff has always been attentive & courteous as well.
September 16, 2013
Rated 5 out of 5 by TMan12 Always a Great Stay
Been staying here for years -- it is very convenient for an early departure or late arrival. The staff has always been topnotch, but with recent renovations the facility is now up to the level of the staff.
I'll be back -- no better place to stay if flying out of BDL.
September 20, 2012
Rated 5 out of 5 by Abbey Sheraton At Bradley Field Airport
We enjoyed our stay. The only drawback was that Starbuck's was closed when we arrived at 3 PM on Sunday. We would have enjoyed a cup of coffee and a snack.
Cloud 9 Lounge and restaurant has excellent food and dinner was delicious.
Hotel staff is welcoming and helpful.
August 9, 2012
Rated 5 out of 5 by sassy12 Great comfy beds
Only stayed one night, but the room was very nice and the beds super comfy. We were able to leave our car in the parking garage for the 6 days we were gone. It was very convenient and included in the price of room. There was not any airport noise as I had expected.
April 18, 2013
Rated 5 out of 5 by Brunita Everything you could want and more
I would definitely consider staying at this hotel again and reccomend it to others. I didn't use the pool, spa, or fitness center, but everything was above what I expected it to be. I wish I didn't have to leave. Check in times and check out was very accomodating.
September 26, 2012
Rated 1 out of 5 by Inameeting Cannot get it right!
We use this hotel a lot for business. The rooms are OK and clean, but the catering arrangements and plans are a disaster (except for one stellar employee, who makes it all right). This time, the food, speaker phone, and a few other things were just a disaster.
May 16, 2013
Rated 4 out of 5 Convenience and Staff Can't Be Beat
With the ability to walk to and from the airport to this hotel, the convenience can't be beat.
The staff are always helpful and friendly, so this keeps me coming back time and again.
December 10, 2013
Rated 3 out of 5 by ckjones12 Airport Sheraton
The only problem I have with this hotel is the fact that the bathtub looked filthy. It would be nice if they figured out a way to keep the tub surface looking white and not grey. Other than that, the staff was nice, very accommodating and the rooms were quiet.
October 12, 2012
Rated 4 out of 5 by TK4429 This hotel is very convenient.
It is so convenient to be right in the airport. The hotel is well appointed and clean. The walls between rooms are a bit thin though. Because the front desk did not validate my parking correctly, I ended up paying twice when I left thru the automatic gate.
February 26, 2013
Rated 3 out of 5 by Lovetotravel801 Yes and no
Concierge level was awesome, hostess Hope was always a burst of sunshine and very customer service oriented and friendly. The restaurant was terrible and the lounge service was worse, at times we waited 1/2 hour for drinks and and and longer for our bill.
April 21, 2013
Rated 3 out of 5 by Huangtina320 Water water everywhere
No issues with this hotel except that upon check in, there was water all over the floor of my bathroom along the tub. The next night, the carpet in the entry way was all wet.
Both times I called the front desk and they apologized but did nothing further.
September 16, 2012
Rated 5 out of 5 by KKcavi concierge lounge hours are great
It is rare to make me smile at 4:30 am but Hope in the concierge lounge succeeded. It was great to have everything available to get me on my way to a very early flight.
December 13, 2013
Rated 4 out of 5 by sapper601 stop over
Hotel met all our needs for the night we stayed.
January 9, 2014
Rated 4 out of 5 by BRN62 Great Hotel for travel via Bradley
Stopped two nights at Sheraton Bradley and was very happy with quality of rooms and staff. It is pretty convenient for meetings in Hartford if you are happy to hire a car and great to just get off a plane and have bed ready when you arrive.
July 26, 2013
Rated 4 out of 5 by Feather Very Nice Hotel
Besides the very dim lighting in the public areas - it's a very nice Hotel. The Bell service was extremely efficient and helpful. The dining was far better than expected, great menu, great service, and very nice meals!
We will stay here again.
January 4, 2013
Rated 5 out of 5 by jdlenz636 Easy to Catch a Flight.
It was nice to catch an early flight from this hotel because you are already at the airport. If you do the park and fly you vehicle is under cover, this is great during the winter months because even if it snows you come back to a clean car.
March 12, 2013
Rated 2 out of 5 by GregG Noisy poor customer service
The room rate was incorrect for all rooms in group (7). Staff never put a cot into room although it was requested multiple times throughout the day. Very noisy rooms,they are not well insulated for sound. I would except better from a motel.
May 20, 2013
Rated 5 out of 5 by MartiS Hotel is easy to access from the Bradley Airport
The hotel was very easy to access from the Bradley Airport. The registration desk staff was extremely friendly and accomodating. I checked in to the hotel due to flight cancellations and the staff were able to accomodate me with no notice.
May 28, 2013
Rated 4 out of 5 by not2bad easy stay
walked from my gate to the front desk
and to my room in just a few mins. and
had a good dinner and a drink and the wonderful staff even took to get a car
the next morning !!! every thing was very good !!!! thanks !!!
October 13, 2013
Rated 5 out of 5 by Iamwise A superb Sheraton Stay
Booked on short notice and arriving late, the staff could not have been more accommodating and professional.
December 24, 2013
Rated 5 out of 5 by Tusketdoodle Wonderful
Had to stay due to blizzard. Under difficult conditions everyone was pleasant and more than helpful. The help had to stay over as no roads open. Our waitress, michelle was a server fri night, sat morn, sat night and sun AM. Thank you.
February 11, 2013
Rated 5 out of 5 by Keller17Keller Liked the cleanliness of the guym & pool
My first experience staying at a Sheraton. Would highly recommend this to anyone! The BED was so comfortable!! It just 'envelopes' you to a deep sleep! Loved it! Enjoyed the Gym & pool also...very nice! GREAT customer care!
December 17, 2012
Rated 5 out of 5 by lml138 Great stay before an early flight
Our check in was for one night. Hotel staff was very attentive. Room was very clean and spacious. Had a great nights sleep and an easy exit to the terminal located down the hallway of this hotel. Will stay here again.
August 29, 2012
Rated 4 out of 5 by Kim2013 The personnel went above and beyond during a blizzard
The staff was great. Had to give up their own personal lives to take care of the hotel guests during Storm Nemo. Staff stayed all weekend to check customers in/out; deal with our needs; restaurant staff did likewise.
February 11, 2013
Rated 5 out of 5 Comfort and Convenience
My favorite Sheraton for convenience,
parking, accessibility,service and
amenities...Best New Englend Clam Chowder on the East coast!..Was treated
like a king....Best location for Continental Chess tournaments also.
September 19, 2012
Rated 5 out of 5 by cherryice Club Lounge
Hope Frost is an excellent concierge.
It would be nice if breakfast was served til 10am in the lounge.
December 9, 2013
Rated 5 out of 5 by LandG Back for our yearly visit !!
We so look forward to going every Feb to stay at the Sheraton Bradley Int'l Airport.
The staff is very professional, friendly & always welcome us ! We brought friends with us this year & they had a great time !
February 18, 2013
Rated 5 out of 5 by Shase824 The hotel was great.
We attended a wedding there and stayed over for the night. It was great experience. Everything was great, the staff was very helpful and nice. We would like to stay there again with the kids for a weekend away.
December 12, 2012
Rated 5 out of 5 by PatB great hotel, great location, great amenities
I enjoyed my stay at this hotel. Initially I was reluctant as it is right in the airport, but the amenities are great, the restaurant is pretty good, and rooms are spacious and clean and it is pretty quiet.
February 11, 2013