Rated 3 out of 5 by tommy44 BAD COMMUNICATION SERVICE
Husband and I stayed at hotel for 1 night before our trip to the Islands for a two week cruise...checked in late in the day and said needed a 4:00 am wake-up call. We did all the preliminaries with the Front Desk and they assured us all would be well for the next day.....I woke up (on my own) and we got ready to have the Bellman take our luggage (2 large pieces) downstairs and over to the Delta Check in counter....Our phone never rang....Much to our surprise when I called for the Bellman out PHONES WERE DEAD.
So we had to drag our luggage down the hall (gave us last room on floor) and down stairs and had to wait for a porter to help us...Finally a Porter arrived and he said we were not on his list for pick up....So....What do we make of that???? SPG Service??? I don't think so....Very very disappointed at the Front Desk Service.
April 20, 2016
Rated 5 out of 5 by chicago34342 For a work hotel - love it!
I stay at this hotel about 10-15 times a year. It's not the best SPG hotel out there - so it's hard to compare this hotel to a hotel in London, Paris, Madrid, Costa Rica, Cancun, etc. But if you're going to compare it to other airport hotels, or where you're staying for work, it's great. The rooms are bright and comfortable, the workout room is good for a hotel this size. The club lounge is great - love the espresso machine, food is good/better than most other similar hotels. And it's on the airport. I walk across the street to work so don't even need to rent a car. As far as work does in a non-major city this is my favorite sheraton to stay in.
April 15, 2016
Rated 2 out of 5 by rolmarl 1/28/2016
had 2 rooms -1 on points and the other was charged. We were leaving at 6.00am and had requested 2 wheel chairs (one for each room). only one person showed up so I had to push the other wheel chair. We had a problem with the toilet leaking all over the floor and no one came to fix it .Left the room very unhappy after around 1/2 hour. This hotel is the most expensive hotel in the airport area and never apologized for the inconvenience. Not my first time there and very unhappy with this stay.
February 29, 2016
Rated 1 out of 5 by sss21 Poor service
The internet was unreliable and worked for 5 minutes out of every 20. The TV also did not work well (the signal kept cutting out and going black for about 5 seconds per every minute). Finally, the front desk charged my personal card instead of my business card, and did not email a receipt.
February 29, 2016
Rated 5 out of 5 by Brweiss Amazing staff
The staff could not be friendlier. We had our flight cancelled. Not only did they help us get a room when space was limited, but when the heat was broken in our room they helped switch it so my two young children didn't get sick. They also helped me figure out how to get back to NYC so I can get to the hospital to trest my patients. Great hotel. Nice restaurant. Would definitely stay again!
February 17, 2016
Rated 5 out of 5 by Reneanea EXCELLENT
Ms. Santiago was a tremendous help with our reservation. She made sure everything was perfect. She is a true asset to the Sheraton! the front office staff who checked us in were fantastic! The food in the club was good. May I suggest less fried foods and more healthy options for people with stomach issues? Maybe salads, etc. :-) Room was very clean. Should have a refrigerator in guest rooms. Perfect stay; will be staying again! Thank you!
January 27, 2016
Rated 2 out of 5 by Uppi Awful! everything seems to be falling apart.
I am a Platinum SPG member fr a few years, My room key would not let me into the lounge, after 4 attemps by the front desk to get me another key. The iron in my room had a lot of smudges that rubbed on to my shirt that I was ironing. Not sure if the smudges will go away. I reported to the manager. But not sure they care.
January 21, 2016
Rated 4 out of 5 by travco42 This hotel has great staff
I stayed in this hotel on business between the 25th Aug and 20th October 2015. Some of you who know this hotel might think 'how did you stay that long'. After all it is adjoined to the airport terminal (Which is convenient). It is pretty much isolated and could be seen as being just a boring rectangle of a building.
However, once inside you will find that it is clean and the rooms well appointed. The shuttle bus drivers will take you anywhere in a 5 mile radius. The food is really good. There is a small gym albeit with no weight machines, which was a little disappointing for me, and a large indoor pool. The bar has a good atmosphere and a good place to have chat.
The main reason i stayed for so long was the staff. They are very professional and friendly and made this a home from home for me. I will have to mention Dennis, Amy, Cyndi, Diana, April and Christa and the shuttle bus drivers in particular who kept me going with their cheery demeanor.
For the most part the hotel is used by transient passengers, aircrew and they have quite a number of conferences. I would recommend this hotel for longer stays though for the reasons above
October 21, 2015