Rated 4.2 out of 5 by 133
reviewers.
Rated 1 out of 5 by Inameeting Cannot get it right!
We use this hotel a lot for business. The rooms are OK and clean, but the catering arrangements and plans are a disaster (except for one stellar employee, who makes it all right). This time, the food, speaker phone, and a few other things were just a disaster.
May 16, 2013
Rated 1 out of 5 Hard to Find Something I liked
Upon arrival at this hotel, check-in went smoothly. When I reached my room, I was dismayed by the state. It was "surface clean", but the bathroom was pretty gross. The sinks weren't clean, there was hair in the sink and shower. And even mold in the grout in the shower.
I went to Concord's for dinner in the hotel. It took more a half an hour for us to get service from the wait staff instead of the hostess taking our orders and trying to get them to come. The restaurant wasn't busy at the time. However, the dinner was excellent.
The facilities in the room were very loud. Taking a shower, the tub had an overly metallic quality that was annoying and flushing the toilet was way louder than normal.
Parking NEVER ONCE worked for us. We were unable to get our key to open the gate going in or out. Also, the "validated ticket" the front desk gave us wouldn't work either. Despite bringing up this issue multiple times, it never worked. We also saw other patrons unable to get the parking to work.
I ate the breakfast both mornings I was there. I was told the first morning I could eat the "cold" half of the buffet for $10. The next morning, they wouldn't allow it. The eggs were dry, the bacon was rubbery. Disgusting breakfast. I should have gone just had $15 Cheerios again.
On a positive note, there was a nice food and wine tasting Monday night.
May 16, 2013
Rated 5 out of 5 by jogundovit Very Convenient Location
If you have an early morning flight out of Bradley International, there is no better location than this hotel. The airport check-in desks are just a short, indoor walk away.
May 14, 2013
Rated 5 out of 5 by K279 This hotel was better than i expected
Great customer services the foodwas great also
May 13, 2013
Rated 2 out of 5 by Loren Poor internet and service
I was at this hotel for three days and the internet was not working consistently any of this time. I call the front desk no less than 6 times during this time period. Half the time my requests were ignored and no action was taken. I was told someone would be up to fix the issue and nothing happened until I called an hour later to reminde them of the issue. Then, finally, the last day when I was fed up and ready to check out I am told the rooms on the end do not have good internet service!
May 6, 2013
Rated 5 out of 5 by Nilda Great place to stay
I stayed one evening because I had a morning flight and wanted to be close to the airport. Well, you can't get any closer. And the prices were good, food was tolerable, room very clean and very nice!! Great fitness center, friendly staff. Can't get much better than that for a business trip!
May 6, 2013
Rated 4 out of 5 by Woods47 Frustration
The hotel and service was above average, but I did not appreciate the housekeeping staff removing and discarding the large (20-22 Oz) plastic tumbler (glass) that I always bring with me and fill with ice water to keep on the nightstand ajacent to the bed at night. This is the second time this has occurred at this (BDL) location.
May 6, 2013
Rated 5 out of 5 by Dinky Great Staff
We had to attend a funeral in the area and I enjoyed the fact that the hotel was attached to the airport. Stayed on the 7th floor with access to hospitality room. Friday night the young lady in the room was so helpful, charming & efficient. She is an asset to the room. All the staff at the hotel were great.
May 6, 2013