Rated 5 out of 5 by TJ2014 Airport Stay
Excellent facility and staff … I was able to park my car during my trip in the Sheraton Garage for the same price as 6 days in an outside long stay lot … great special by Sheraton … rooms are clean, and spacious … all seem to have been remodeled recently … I'm traveling to Florida in June and will definitely stay here again ...
March 31, 2014
Rated 2 out of 5 by CassieC27 Don't expect that your room will be guaranteed
I had booked the hotel for the day for an event. I called and confirmed TWICE that I would have a room for the day, under a special "day rate" that they had, and that I would have the room from 9am until 8pm that night. When I arrived there at 930am for the function that I was attending that was starting at 10am, I was informed that I may not have a room until 3pm because they had sold out and that they couldn't guarantee my room until then.
That is SO unacceptable!! The purpose of having a day rate is so you have the room FOR THE DAY. The only reason I even booked a room was because I wanted some place to relax during breaks instead of having to hang out in the lobby.
On top of that, then they tried to charge me the overnight rate! Unbelievable. I wouldn't trust to book at this hotel again, but I do have to say that the room and the hotel overall were very nice.
March 31, 2014
Rated 5 out of 5 by gem67 VERY CONVENIENT
For a hotel right on the airport - it was very convenient to wake up and just walk down the hall right to the airport!!
March 28, 2014
Rated 2 out of 5 by Jerry42 This hotel is outdated.
The walk through security and to the airport are very convenient. However, the facilities are very outdated for the price. I will likely plan a little extra time for a bus ride to the airport and stay at a nicer/newer facility.
March 25, 2014
Rated 2 out of 5 by Jess21 Worst experience in 2 years
We had a training class for a week. Internet connection was a mess. I could not get a connection in my room, but one of 5 nights. I used the "green" sign the first night, took it off the next morning and my room was not cleaned during my entire 5 day stay. The vanities in the bathroom are the height for a 5 foot person, at 6'2", a real inconvenience. This was my 11-16 stay in a hotel room this year, over 80 nights last year and this was the worst experience of any of the stays. Went to the restaurant for breakfast for a bowl of oatmeal. The waiter told me I could only get it with the $15 buffet. I paid the $15 for my oatmeal that day, that is a crazy price. Why could I not order on the menu? He said I could only get the buffet. I am not sue he spoke or understood English, if he did he was very difficult to understand. . I could have it in room service for 7.00 Over all a terrible experience, I will recommend to our company not to have another training session here unless the internet issues are resolved. The fact my room was not cleaned I assume is just a lack of communication or process of how to handle the "green" signs. Hope you resolve that. The staff was friendly and worked hard to solve the internet issues, this was not a service issue on their part, but an equipment issue I hope you resolve.
March 13, 2014
Rated 5 out of 5 by Patricia16 Comfortand service beyond compare!
The Sheraton Bradley Airport is one of the best hotels I have stayed in. From the moment of check-in, I was cared for and valued. Every staff member: restaurant servers, cleaning staff, desk clerks, room service order takers and delivery people surpassed my expectations. When I am in the Hartford area in the future, I will most definitely stay there!
March 10, 2014
Rated 5 out of 5 by MGMDLJ Great Stay!
The hotel stay was comfortable, convenient and reasonable. Loved the fact I didn't have to leave the hotel to go outside for the airport. It was very quiet and I highly recommend it!
March 9, 2014
Rated 5 out of 5 by Jeff2209 Stay here whenever you can
My flight was cancelled and needed an emergency place to stay near the Hartford airport. This hotel is attached to airport. I did not even need to brave the 15 degree weather outside and I received an affordable rate and a great hot breakfast in the morning. This hotel has been moved from my emergency stay status to my regular stay status!
March 3, 2014
Rated 5 out of 5 by Heatherpat47 Heather and pat boulger
This hotel always takes great care of us. Our request for a runway room have always been met and the hotel has awarded us very nicely with upgrades due to our spg status. The cloud nine bar is a great place to relax for food and beverage the night before a flight. My wife and I will always stay Sheraton bradley when we have a flight out of Hartford. Thank you for your continued excellence.
March 2, 2014
Rated 4 out of 5 by willie0086 Perfect Location and Great Staff
The hotel is connected to the airport. The Club lounge is outstanding with great staff to assist you. When checking in I was recognized as a Platinum SPG member and upgraded. Had dinner in the Cloud Nine Lounge and thought it was very good.
February 21, 2014
Rated 5 out of 5 by eboal Great Anniv. Get Away
This is an Airport Hotel so the Gym and Pool are quiet most of the day.
Club Lounge was super. Shaun did a fantastic job looking over us all weekend. One of our favorite Sheratons!
February 17, 2014
Rated 5 out of 5 by Greg2014 Great value!!
We selected this hotel mainly for their park and fly package and location right within the airport-no shuttles, just walk from the hotel, via an inside corridor, to the terminal! We were greeted by friendly staff, and the comfort and cleanliness of the room was above average. We will definitely stay at this hotel, pre and post nights, when traveling from Bradley Airport!
February 16, 2014
Rated 4 out of 5 by Fabulous411 nice
My stay was good, staff was very nice making sure that i was comfortable the only thing i didnt like was the fact that i had to park at a different location and got shuttle over but beside that I enjoyed my stay keep up the good job
February 16, 2014
Rated 5 out of 5 by gailellen Great Airport hotel
Very convenient, reasonable price, and great facility.
February 10, 2014
Rated 5 out of 5 by SafeTravels Perfect location for Bradley Airport travelers
This hotel is perfectly located for and overnight stay for an early flight leaving from Bradley Airport or a flight arriving late at night. Parking for the week was inclulded in the room fee!
February 3, 2014
Rated 5 out of 5 by hosea Great Hotel
We would like to thank the hotel for a wonderful stay. Our vacation starts when we enter the lobby, the staff is so helpful and made us feel so welcome The room was clean and fresh, we had a great night sleep. The breakfast in the morning was delicious, and again the staff made us feel welcome. My wife and I stay here every year when we fly out of BDL ...see you next year!
January 25, 2014
Rated 5 out of 5 by doll43 Airport transfer
Great hotel/great staff..Problem. arrived int'l terminal 6:00pm Sat. nt. called for pick-up. was told your van/driver was not avail. You would call taxi and should be there shortly. waited 30 min. called again. Told to hold while she called taxi co. They said they would be there in 5 min. 25 min. later called again. Told would be there in a few minutes, 10 min. later he arrived!!!!One hour waiting not fun as we still had long drive to Vermont. I think you should find a more reliable taxi service. Bob was not happy and said "I'll never stay there again" I don't blame you and will try to convince him to give another try (as I like you and your hotel..
January 24, 2014
Rated 5 out of 5 by Dave120 The only way to fly!!
This hotel is the absolute best when traveling out of Bradley Airport. Stay the night, park you car in a covered parking area...get up in the morning and literally walk out of the lobby into the terminal! The accommodations were top notch too! Courteous, helpful employees...excellent amenities...it's like starting your vacation a day early. And when you return from your trip, walk back into the hotel, have your parking validated and in five minutes you're on your way home. My wife and I will never travel any other way from now on...we can't recommend it more highly!
January 21, 2014
Rated 5 out of 5 by janice22 Very good experience once we found it.
The hotel was great. People very nice and helpful. Very quiet even though right next to the runway!
If you're planning to use this location, be sure to have an excellent map handy before undertaking the trip. Signage in the airport is non-existent, and it took a few tries before we found the correct road to access the front door.
January 20, 2014
Rated 5 out of 5 by MAB2014 Pleasantly surprised
Met all expectations for comfort and cleanliness but above and beyond, even the pillows were comfortable and the room coffee was great. A very good experience. Thank you.
January 12, 2014
Rated 5 out of 5 by MHChicago Great overall experience!
I've been staying at this hotel almost every week for the past year. From checking in quickly, to the attention and detail of Hope in the club lounge, the staff makes every effort to make this feel like a home away from home.
January 10, 2014
Rated 4 out of 5 by sapper601 stop over
Hotel met all our needs for the night we stayed.
January 9, 2014
Rated 5 out of 5 by Isola Excellent stay.
I booked this room at the last minute due to weather and having an early morning flight out of Bradley International Airport.
We were upgraded on arrival. The staff were excellent. The customer service was superb. All of our requests and needs we're met. I would definitely do this again as always have an early flight, especially during the winter months.
January 6, 2014
Rated 5 out of 5 by QEIII Shelter from the Storm
Hotel was well prepared for the influx following flight cancellations. Dinner selection and quality surpassed my hopes.
Be sure to have the spinach salad with zinfandel dressing.
Sheraton bed are the ultimate in comfort.
January 4, 2014
Rated 4 out of 5 by Baystater Great airport hotel
Once again we had a very positive experience staying at the Sheraton on the night before an early flight. Staff are delightfully pleasant (especially Megan at the front desk), and the upgrade to the hotel is quite impressive. Very comfortable and convenient hotel.
January 3, 2014
Rated 2 out of 5 by Theresa51 This hotel has positives and negatives
The hotel was helpful to our traveling plans since it was connected to the airport. The staff was very friendly and we thoroughly enjoyed the restaurant. In addition, the room service was good and in both situations the food was excellent. The room was smaller than we anticipated. The most disappointing part of our visit was that we did not have hot water in the morning when we were preparing to leave for our flight home.
January 1, 2014
Rated 1 out of 5 by Dmfly Unacceptable club room
I was encouraged to spend 25 dollars extra for a club room and informed that the room would open for breakfast at 6 AM. the room did not open until 7 AM and therefore we could not partake of the room due to the time of our flight. The room only offered a coffee machine and two half rotten bananas the night of arrival. I am requesting a refund of the extra 25 dollars
December 31, 2013
Rated 5 out of 5 by Xxxxoo Great night sleep!
Your beds are so comfortable! Normally we can't sleep the night before a flight but your bedding was just so great! So comfortable and we had a good nights rest. Thank you!
December 29, 2013
Rated 2 out of 5 by HotelConsult The Bradley Sheraton Needs New, Alert Management or Ownership
1)The printer used for boarding passes did not work - again. We have asked on previous occasions, that it be put on a Manager's check list to be tested a few times per day or shift, but you won't listen.
2) You consistently close the Concorde Restaurant on (Christmas Eve / Day.) This is a poor management decision and it is difficult to believe that you persist in this backward approach. I mean, why not just close the whole hotel, if you care so little?
3) This Christmas you hosted the Turkish Cultural Society Meeting. The huge number of small children playing in the lobby, elevators, etc., at all hours, without restraints, was an annoyance to the other guests. A room or special space, should have been set up for these kids, when the problem first presented itself.
4) Some, but not necessarily all, garage parking should be provided on a "reserved basis", just like the rooms. When we arrived, the entrance ramp was chained closed and the alternate site was also full.
December 27, 2013
Rated 5 out of 5 by RichfromRedinger Enjoyed the upgrade to one of the Club Floors
I have always enjoyed my stays at the Sheraton Hartford at Bradley Airport Hotel. This time the gave me a nice coupon for an appetizer at the Concorde Restaurant where I had a very nice leisurely dinner reading the Wall Street Journal before an evening catching up on work using the excellent wifi connection on my laptop and watching the airplanes take off from my room. The staff as always were friendly and helpful.
December 24, 2013