Rated 2 out of 5 by chicago34342 Good airport hotel - but housekeeping keeps what's left behind
This is a decent hotel - nice, well kept. The club level is great. The restaurant downstairs is good enough (nothing special) and it's literally attached to the airport so couldn't be any more convenient.
I did have a pretty bad experience there my last time there though. I accidentally left behind something in the room (my fault I know). I checked back later that day and there was someone in the room already who they called and that person said they didnt' find anything. So housekeeping either threw it away or kept it for themselves....so definitely disappointed on that front. Also the way that was handled following up was a lot of hand offs from the front desk and nobody really taking ownership (head of housekeeping was nice though). long story short though don't leave anything behind as housekeeping doesn't seem to follow the policies of turning in what they see left on a desk....disappointing (again I do know it's my fault for leaving it behind in the first place).
Love SPG overall, first bad experience I've had in a while...
October 2, 2014
Rated 4 out of 5 by SCS4634 Reliable
Sheraton Hartford at Bradley is a great stay, very consistent and reliable. It was hosting a wedding reception while we were there--an indication of the quality of the hotel, to attract an event like that at an otherwise easy to overlook airport hotel.
October 13, 2014
Rated 5 out of 5 by SixFlagger Family Getaway
Cleen, quite, very nice pool and exersize room, good food, and extradordanary staff. We had few requests, but the staff went out of their way to help us and make us feel really welcome.
October 13, 2014
Rated 5 out of 5 by tonyocch LOCATION
You stay inside airport the room as quiet and comfortable and clean
October 12, 2014
Rated 5 out of 5 by Het245 Great hotel
This hotel is extremely convenient. Love that it is right next to the airport. The rooms were clean and comfortable. I had a great experience. Free breakfast would be good to have...
October 8, 2014
Rated 5 out of 5 by KWIND44 Very nice and convenient for early airport departure
Drove back from New London, Ct for early morning departure from Hartford. Terminals were on both sides of exit from hotel. Check in was quick and easy and restaurant food was delicious and reasonable. Gouda Mac and Cheese was great!
October 6, 2014
Rated 4 out of 5 by Roie Good stay
Check in and room quality were basically good. I could not work the TV, however. The quiet room was relaxing and much needed. Since I had a 5:30 wake-up call in for an early flight out of BDL, I went to sleep early but was awakened the next hour by the TV next door. It was loud and intrusive. I appreciated that the TV was turned off around 1AM, giving me almost 4 hours of sleep! Thin walls are not appreciated! What the hotel could do about that is unknown by me. Perhaps others have ideas.
I did appreciate the close walk to the business breakfast room and its quality which was nicely done.
Loved the photos of the tobacco for which the area is noted. Nice touch.
September 23, 2014
Rated 5 out of 5 by Leafpeeper Exceeded our expectations
Wonderful experience. Traveling with our mother who is in a wheelchair the attached airport gates and security was a godsend. Will definitely choose the attached hotels from now on. Can't say enough about the quality of this hotel it was a pleasure staying here and will do so in the future if were in the area.
September 28, 2014