Rated 4 out of 5 by Jay66 I'd Stay Here Again
I'm SPG Platinum 100 and just did two nights here after staying the previous 4 nights other SPG area hotels. Overall, it was a good stay. I would stay here again. Here's a few tidbits...
- Room was good but SPG Plat recognition was a little bit lacking (no upgrade what-so-ever). No big deal though, they were sold out.
- Club Lounge was very good. Good assortment of food and free beer (I think). Definitely above average.
- Pool area was kind of cool. Pretty big and well maintained.
- Facilities are a little strange, but unique. It's not your normal hotel. There are several separate buildings In campus-type setting. Strange at first but it worked.
- Location was good, right off highway. An easy drive to Downtown San Diego and a few minutes from La Jolla, which is a pretty neat town.
I'd stay here again.
July 15, 2015
Rated 2 out of 5 by Gran01 Didn't feel like an spg caliber stay
The pros: the staff was very friendly, fast and efficient. We were always greeted with a smile.
The cons: the room looked like it wasn't updated since the 90s. The mini fridge and air conditioning were loud, the lighting was dim, furniture felt very used. We woke up to cigarette smoke coming from the vents. Apparently the non smoking policy was not taken seriously nor enforced. At the very least, the ventilation ducts need updating. All this cost me an expensive 10,000 SPG points too.
I can't say I would recommend this hotel at all until there are improvements.
June 28, 2015
Rated 2 out of 5 by BizTraveler23 It's the little things folks
First let me say the hotel has beautiful grounds and despite being an older hotel, I was impressed on first sight. I expected small bath and larger living area in the room and that is what I got.
BUT based on the number of cars in the parking lot, I doubt if the hotel was 50% occupied during my stay. That being the case why would you put anyone in the rooms that have a streetlight right outside their window. I had a lovely view of the backside of the strip mall and post office. Then the TV did not have video but did have sound upon checkin, This was addressed by the time I got back from dinner. The internet was spotty during my stay, I had to run off my phone for consistent internet. Wednesday I needed to iron my shirt and the iron would not heat. A new iron was promptly brought. Then Thursday I was having to work late and during the previous 2 days had used the 2 Starbuck regular coffees on each day and come Thursday I find myself with 3 decafs in the room. Upon request of 2 coffee packs, 3 were brought.
The issues that I had were promptly and efficiently addressed but they should have never happened in the first place. Rooms along the back (409,411,413, etc) should be rooms of last resort. The 5am garbage trucks (yes 2 of them) Tuesday morning did not make for a pleasant alarm after a travel day on Monday. The one other thing is put a power outlet on the nightstand, that way we can charge our phones which are often our alarms overnight.
You obviously take pride in your property and you have a choice on where to place people, use your assets and the view to the courtyard to make a impactful first impression.
Would I stay here again, maybe. The proximity to UCSD and beaches is nice, the bed was comfortable but I would require an interior room.
June 26, 2015
Rated 5 out of 5 by Marilyn123 best family destination!
We had such a great time here. It wasn't crowded or noisy. Our starwood guest preferred services were amazing. Convenient parking for your car. Just 15-30 minutes away from almost everything in San Diego. We had a chance to visit the zoo and safari and also Legoland. Very little traffic in San Diego. They seem to do a great job keeping the freeways flowing. Gorgeous weather even in January. We needed a relaxing weekend in La Jolla. We would definitely book here again!
June 23, 2015
Rated 4 out of 5 by Rmcclain7 Last minute travel. Family illness.
I must say that the staff at this property are terrific. We had several stays here over three weeks and Kate and her staff made us feel as comfortable as possible, under the circumstances.
After several weeks fighting a serious illness my father passed away. When the staff heard about this they were very respectful. Judy, in the Club, gave me understanding hugs, which is MUCH appreciated, and the staff signed a thoughtful card and gave us a sincere gift. You have no idea how much we appreciate this act of kindness. We love this property for many more reasons than the terrific location.
Thank you very much for making this terrible situation as "homelike" as possible.
June 15, 2015
Rated 1 out of 5 by AlanBB Disappointing
We were excited to stay at this hotel but it was very disappointing. They initially gave us a room overlooking the parking lot and it was noisy and unappealing. Also, we asked for tea several times and they never delivered it. We got the worst service at this Sheraton than we have every gotten at a Sheraton hotel. We would never stay here again
June 3, 2015
Rated 4 out of 5 by bunny2 This hotel is affordable and convenient to shops and La Jolla Cove .
My husband and I had a wonderful trip ; it was our 13th wedding anniversary and from the time we got there until we left GREAT service. William the valet was so kind, nice, knowledgeable, helpful, made recommendations about where to eat; how long to get there and overall was one of the nicest people ever. You are incredibly lucky to have him ; as he is the first person you see when you arrive . Armando came up to our room to check on the TV remote and even brought a newspaper so we could check the tv lineup . Really nice ; great service . They brought an extra robe ( comfy ) and blanket ! The gym on site is clean, with nice TV, and good equipment ! And Starbucks in the room ; my favorite !
May 26, 2015
Rated 5 out of 5 by KB27carmel Great Hotel
Good Hotel - close to shopping center, easy to get to the beach
May 24, 2015