Rated 5 out of 5 by Claud4 Friendly, accommodating staff
Nice, comfortable and reasonable hotel. Nice pool area and great for families.
July 14, 2014
Rated 5 out of 5 by flash96 Very Comfortable
Facilities were extremely comfortable, clean, well kept, the staff was helpful and friendly.
July 9, 2014
Rated 3 out of 5 by Richp2414 Hotel needs improvements
Basic things like better signage fo rrecption check-in. The facility is located in an odd location so signage woul dhave been very helpful, I felt like (you cant get there from here) when we first arrived. Shower head is very weak, need a better vendor fo rthose, very important. Otherwise the hotel was average. Bed and pillows were great, also very important. And this survey, telling me i cant use my "nickname selected, whats that all about ???
July 12, 2014
Rated 2 out of 5 by Mochi11 A/C needs fixing
A/C was loud and vibrated throughout the night.
Also, there were 3 people staying but we only got one free bottle of water with the SPG. It is usual to get 3 free water bottles. Especially, when I paid extra money for the third person to be there.
July 13, 2014
Rated 3 out of 5 by desporate Desperate times
The first thing the hotel did was hit my Debit card for all 6 nights plus parking and 20% for incidentals. That was almost $500.00 more than the actual bill. So now I was put in a position to watch every penny to enjoy my stay. Felt nickel and dimed. You can have internet but if you want any speed you have to pay #@. The best part of the stay was the friendly staff. Especially Anni Ma.
July 7, 2014
Rated 5 out of 5 by Sandys Great hotel in a great location
I loved this hotel. The staff was great and the grounds are gorgeous. My only issue was the the door to the room wasn't well sealed and you could hear outside noises. I would suggest being sure that the entrance doors to the room are better sealed. Having said that I love my stay and will stay again!!!
July 2, 2014
Rated 3 out of 5 by cam58 unprofessional staff
front desk staff were unprofessional. After waiting for 15 min for a taxi, I returned to the front desk to check-in only to find that no one had called a taxi for us. Our party used alternative means to find transportation given our tight schedule, which resulted in misunderstanding and visible frustration with the staff.
In the end, the experience at checkout was unpleasant, tense, and frankly uncomfortable.
Sorry to report this news, but all other Sheraton's I have used have been very different experiences.
June 25, 2014
Rated 5 out of 5 by GuestJun2014 Great Hotel to stay with Family
Clean, Friendly, Convenience to UCSD
June 27, 2014