Rated 5 out of 5 by flash96 Very Comfortable
Facilities were extremely comfortable, clean, well kept, the staff was helpful and friendly.
July 9, 2014
Rated 3 out of 5 by desporate Desperate times
The first thing the hotel did was hit my Debit card for all 6 nights plus parking and 20% for incidentals. That was almost $500.00 more than the actual bill. So now I was put in a position to watch every penny to enjoy my stay. Felt nickel and dimed. You can have internet but if you want any speed you have to pay #@. The best part of the stay was the friendly staff. Especially Anni Ma.
July 7, 2014
Rated 5 out of 5 by Sandys Great hotel in a great location
I loved this hotel. The staff was great and the grounds are gorgeous. My only issue was the the door to the room wasn't well sealed and you could hear outside noises. I would suggest being sure that the entrance doors to the room are better sealed. Having said that I love my stay and will stay again!!!
July 2, 2014
Rated 3 out of 5 by cam58 unprofessional staff
front desk staff were unprofessional. After waiting for 15 min for a taxi, I returned to the front desk to check-in only to find that no one had called a taxi for us. Our party used alternative means to find transportation given our tight schedule, which resulted in misunderstanding and visible frustration with the staff.
In the end, the experience at checkout was unpleasant, tense, and frankly uncomfortable.
Sorry to report this news, but all other Sheraton's I have used have been very different experiences.
June 25, 2014
Rated 5 out of 5 by GuestJun2014 Great Hotel to stay with Family
Clean, Friendly, Convenience to UCSD
June 27, 2014
Rated 5 out of 5 by Lotech A fine place
The staff was helpful and pleasant at all times. The facilities and grounds are beautifully maintained, and the food service (catered for a group gathering) was excellent, as was the food itself.
I found the air conditioning noisy, which took some adjusting to on my part when trying to sleep. Unfortunately, without AC the room easily became stuffy, since the windows open only a little bit (probably for safety reasons). Other than that the room was just fine.
June 22, 2014
Rated 3 out of 5 by UCSDparents Facility not well kept
We were in a hurry getting ready for a special dinner and after getting in the shower, i realized there were no shampoo/conditioner (nor bath soap/lotion). The front desk apologized and would sent someone over with the items. However, after waited for awhile and we were really getting late for our dinner reservations (Father's Day dinner), i washed my hair with soap, and with no conditioner. I have long thick hair. Just image what it was like having tangled wet hair going to a 5 star restaurant.
The facility did not appear to be well kept (this is a Sheraton). None of the electronic card readers worked well. it required 4 to 5 times inserting the cards before it accepted. We had problems with 2 parking gates, the few building entrances, and of course our room door. First impression makes a big difference.
We will not be coming back to this Sheraton, even though we have plans to visit our college kids in the next several years.
June 22, 2014
Rated 3 out of 5 by familyvisit2014 June Visit
Hotel was clean; maid service was great.
Food service slow and it really was not busy. Not sure if our waiter was just new and training to be fair.
Further from the beach then I thought when I booked. It is a 4-5 mile drive to La Jolla beaches.
June 23, 2014