Rated 2 out of 5 by unlikely This hotel needs an update
The general condition of this hotel needs improvement. The rooms are outdated and the air conditioning system is outdated as well. In our room (405), it stopped working in the middle of the night waking up everyone with a terrible knocking sound. I would not recommend this hotel to anyone.
July 28, 2014
Rated 5 out of 5 by figueroa clean
the beds were so very comfortable and clean! just walking in the room made you want to fall into the bed!
July 26, 2014
Rated 3 out of 5 by MPC1 Service is a weak spot
On two recent stays, I found it difficult for someone to answer the phone on the Guest Services line. In fact, it took almost an hour for someone to answer in the early morning time frame.
The wait for check-in was longer than necessary.
Finally, the service at Humphrey's restaurant was awful.
July 22, 2014
Rated 5 out of 5 by Alice8 gracious customer service
we only stayed one night so we only used the room, and we parked our car on the street. It is walking distance to UCSD which was our destination so the location was perfect for us. There is a large mall just next door with a Whole Foods Market. The staff was always helpful, friendly and professionsal. the grounds are lovely, the bed comfortable the room cleand and well equiped.
July 20, 2014
Rated 3 out of 5 by Mare1125 A good stay
There were a couple of things in the hotel room that bothered me. First, the phones weren't working properly and I was told they're in the process of replacing the phones. It would have been nice if there was a notice about this. Also in the bathroom there wasn't an exhaust fan.
The hotel is perfect for those visiting family members going to UCSD medical school. The school is walking distance from the hotel.
The food in the restaurant in the hotel was delicious. I was impressed.
July 20, 2014
Rated 5 out of 5 by Claud4 Friendly, accommodating staff
Nice, comfortable and reasonable hotel. Nice pool area and great for families.
July 14, 2014
Rated 2 out of 5 by Mochi11 A/C needs fixing
A/C was loud and vibrated throughout the night.
Also, there were 3 people staying but we only got one free bottle of water with the SPG. It is usual to get 3 free water bottles. Especially, when I paid extra money for the third person to be there.
July 13, 2014
Rated 3 out of 5 by Richp2414 Hotel needs improvements
Basic things like better signage fo rrecption check-in. The facility is located in an odd location so signage woul dhave been very helpful, I felt like (you cant get there from here) when we first arrived. Shower head is very weak, need a better vendor fo rthose, very important. Otherwise the hotel was average. Bed and pillows were great, also very important. And this survey, telling me i cant use my "nickname selected, whats that all about ???
July 12, 2014
Rated 5 out of 5 by flash96 Very Comfortable
Facilities were extremely comfortable, clean, well kept, the staff was helpful and friendly.
July 9, 2014
Rated 3 out of 5 by desporate Desperate times
The first thing the hotel did was hit my Debit card for all 6 nights plus parking and 20% for incidentals. That was almost $500.00 more than the actual bill. So now I was put in a position to watch every penny to enjoy my stay. Felt nickel and dimed. You can have internet but if you want any speed you have to pay #@. The best part of the stay was the friendly staff. Especially Anni Ma.
July 7, 2014
Rated 5 out of 5 by Sandys Great hotel in a great location
I loved this hotel. The staff was great and the grounds are gorgeous. My only issue was the the door to the room wasn't well sealed and you could hear outside noises. I would suggest being sure that the entrance doors to the room are better sealed. Having said that I love my stay and will stay again!!!
July 2, 2014
Rated 5 out of 5 by GuestJun2014 Great Hotel to stay with Family
Clean, Friendly, Convenience to UCSD
June 27, 2014
Rated 3 out of 5 by cam58 unprofessional staff
front desk staff were unprofessional. After waiting for 15 min for a taxi, I returned to the front desk to check-in only to find that no one had called a taxi for us. Our party used alternative means to find transportation given our tight schedule, which resulted in misunderstanding and visible frustration with the staff.
In the end, the experience at checkout was unpleasant, tense, and frankly uncomfortable.
Sorry to report this news, but all other Sheraton's I have used have been very different experiences.
June 25, 2014
Rated 3 out of 5 by familyvisit2014 June Visit
Hotel was clean; maid service was great.
Food service slow and it really was not busy. Not sure if our waiter was just new and training to be fair.
Further from the beach then I thought when I booked. It is a 4-5 mile drive to La Jolla beaches.
June 23, 2014
Rated 3 out of 5 by UCSDparents Facility not well kept
We were in a hurry getting ready for a special dinner and after getting in the shower, i realized there were no shampoo/conditioner (nor bath soap/lotion). The front desk apologized and would sent someone over with the items. However, after waited for awhile and we were really getting late for our dinner reservations (Father's Day dinner), i washed my hair with soap, and with no conditioner. I have long thick hair. Just image what it was like having tangled wet hair going to a 5 star restaurant.
The facility did not appear to be well kept (this is a Sheraton). None of the electronic card readers worked well. it required 4 to 5 times inserting the cards before it accepted. We had problems with 2 parking gates, the few building entrances, and of course our room door. First impression makes a big difference.
We will not be coming back to this Sheraton, even though we have plans to visit our college kids in the next several years.
June 22, 2014
Rated 5 out of 5 by Lotech A fine place
The staff was helpful and pleasant at all times. The facilities and grounds are beautifully maintained, and the food service (catered for a group gathering) was excellent, as was the food itself.
I found the air conditioning noisy, which took some adjusting to on my part when trying to sleep. Unfortunately, without AC the room easily became stuffy, since the windows open only a little bit (probably for safety reasons). Other than that the room was just fine.
June 22, 2014
Rated 5 out of 5 by My2014 Great hotel
The stay was great! The room had a good view and facilities are great. The staff were very nice and helpful.
I definitely recommend Sheraton at La Jolla to my friends.
Oh, One thing...we had a trouble opening the parking gate. We had to try inserting the card to open the gate. We hope this problem will be fixed soon.
June 18, 2014
Rated 5 out of 5 by Liz100 A great experience as always
The grounds were well maintained and the scent of jasmine blooming under the palm trees made a lovely entrance even better. The staff was gracious and responsive and the upgraded room quite comfortable. The only reason the room comfort was rated good instead of excellent was the cramped (even for one person), but well supplied bathroom. Room service was fast and delicious.
June 18, 2014
Rated 5 out of 5 by DK29 Awesome! We enjoy staying at this Sheraton!
We have visited numerous times over the years and it has been a wonderful experience each time. The food at Humphrey's Grill is amazing. The staff has been attentive and responsive to our needs. We plan to stay again soon. Angela was especially helpful and very customer service oriented. She is to be commended!
May 29, 2014
Rated 4 out of 5 by Crp123 Great hotel with a great staff
We booked using points and upgraded to one of the executive rooms. The room was very spacious, had great light, overlooked a koi pond and garden that hosted a wedding the night we stayed there. It was absolutely perfect for a bit of R&R. Staff and management were very courteous and checked on us to make sure all was well.
The layout is a little funky and the exterior could use a bit of updating. Also, the gym had good equipment but was a little small.
Nonetheless, I'd strongly recommend this Sheraton to anyone making a visit to La Jolla.
May 23, 2014
Rated 4 out of 5 by Trishpat14 An enjoyable event
The rooms (I booked two) were clean and quiet. The beds are sooo comfortable. We took the short walk to the shopping center from the gate in the parking lot to eat at a local restaurant. We did not move our car until we checked out. We walked to UCSD for the transfer day event for my son. It was an enjoyable stay. Locating the lobby was confusing; a lobby sign on the building would help. The bathroom rooms are extremely tiny and the toilets uncomfortably require that tall people squat to sit down.
May 12, 2014
Rated 3 out of 5 by Renb Noisy plumbing kept disturbing my sleep
I was on the first level and could hear every flush, shower and running water.
The air conditioner was loud and very noisy when it jumped on.
May 10, 2014
Rated 5 out of 5 by ubtraveler1 Another Wonderful Stay!
I recently started staying here for work and will definitely be back on a regular basis. My room in Building E (facing the courtyard) was wonderful, the staff is warm and friendly, and the food and service in the restaurant (Humphrey's) is top notch!
May 10, 2014
Rated 4 out of 5 by Teece Old hotel done well - 50+ stays
I've stayed at this hotel every week for the last 7 months for easily 50 nights, and have a couple observations - I'll start with the basics.
Check-in is easy, staff is friendly. You get a 50% off coupon to the hotel restaurant, which is actually pretty decent. Rooms are a bit dated - the word that comes to mind is "crusty". Beds are comfortable and the room is well maintained for it's age. The upgraded rooms are slightly bigger and include a couch and various amenities.
Parking is an open lot...no big deal since I'm always in a rental.
Wifi is horrendous, even the highest tier one. Skype / Facetime calls disconnect every 2-3 minutes. Some rooms have wired internet and that is much more stable. Gym is decent. No ESPNHD, that hurts sometimes.
So far, this is sounding like a 2-3 star review, right? Enter the lounge. The lounge is located in the back next to all the upgrade rooms. Extremely handy - checkout can be done from there with the lounge representative, which is extremely convenient. Lounge hours are great and include decent breakfast and decent dinner as well. The lounge staff is extremely well trained and friendly, and have addressed all of my requests quickly and enthusiastically. I barely use the front desk anymore, and all my business with the hotel is done through the lounge.
Great location if you have lounge access!
May 8, 2014
Rated 3 out of 5 by Dicksan Bad instruction
Parking gate and coffee pot instructions are totally inadequate.
Too few handicapped parking spaces.
Stinks that one has pay to get near room under any circumstance. Stinks if one is handicapped.
May 5, 2014
Rated 4 out of 5 by Margiesmom We'll stay here again
We've stayed here several times...and plan to do it again. This hotel is well located--walking distance to shops and restaurants, a short drive to all other attractions in the area. The rooms are quiet, clean and comfortable. Rates are reasonable.
April 29, 2014
Rated 3 out of 5 by Tommy021 April Stay
For the price that I paid and the amenities that I received just did not add up. Too many teenagers running around at night could not sleep well. The free internet is dog slow. Should not have to pay for higher speed in the Executive suites.
April 28, 2014
Rated 1 out of 5 by TravelLady1119 Will NEVER stay here again,
Was not given any recognition for my lifetime Gold status. This was to be a month long stay. Checked out after one night. The night manager on duty tried to be helpful but the General manager had no interest in accommodating me for a long stay. Moved to another local hotel, they gave me an amazing room, ocean view.
April 24, 2014
Rated 3 out of 5 by JillSL Loyal Customer
My husband and I have stayed at this hotel over the past 6 years at least 102 times a year. We've always been satisfied and enjoyed both it's location and it's tropical hideaway feel. We live in Orange County and to us it has always felt like a tropical get away, without having to travel too far. This visit was the exception. Upon arrival (earlier than we had expected) we went in to see about possibly checking in early. Right away the Front Desk clerk (Muriah) didn't hesitate to allow us to do so. I had made the (pre-paid) reservation 3 weeks in advance, and registered with my Preferred Guest membership number, so I had the expectation that we would receive this type of room as well as be treated as such. My husband recently had shoulder surgery after a car accident, so we were hoping to enjoy the day relaxing near the pool and having a quiet and relaxing stay. I mentioned right away that we would need handicapped parking due to his injury and she did allow us (at no charge) to park right up front in the HC parking for which we have a DMV issued placard. But, then proceeded to put us in a room in Building D at the complete opposite end of the property. This makes no sense to me, as she also did not offer to have a bellman assist us with our bags, in fact never in all the times we've stayed here has this been offered to us, I only just discovered this time that this is even an option as I saw one being utilized later that day while heading back to the car for one last bag. This resulted in my husband having to carry our bags very far even with his recovering shoulder. Later that night we went out to dinner and upon return all of the handicapped parking spaces were taken, so I had to go into the Lobby to ask what should we do and Brittany (her badge said Trainee) told me that my only option was to take a ticket and park on the backside of the parking lot but that there were NO other handicapped parking spaces on the property. I asked if we'd be charged and she said no. So when we drove around to the back of the property, there were at least 4 Handicapped parking spaces that I saw and in fact we were able to park in one. This was a very short distance to our room (by going into the Club Room building, and right out to enter Building D where our room was the first one to the left) I am appalled that upon arriving earlier that day that Muriah would not mention this to us, or offer a bellman to assist us knowing full well, that we needed to park in Handicapped parking, but instead allow us to park all the way up front and carry our own bags to the almost complete rear end of the property. Not to mention other staff not even knowing that there are indeed other spaces on the property to allow for handicapped parking. I understand that you have a lot of complaints about the fact that there is a charge for parking, but if you're not going to charge for handicapped parking then at least try to get the people who need it park in one closest to their room or put them in a room in building A. I also noted that we were NOT put into a room that is for Starwood Preferred Guests, and when I mentioned this upon check-out, I was told that the hotel was sold out. But seeing as we were allowed to check in early, I find it very hard to believe that EVERY room in the hotel (for Starwood Preferred Guests) was taken at that time. You can't tell me that by 12:30 pm every room was full. Also, when I am told this by someone at the property with a flippant attitude, all that tells me is that becoming a Startwood Preferred Guest Memeber means nothing then. I can pay extra for a SPGM room, but get stuck in a non SPGM room and be told that they're sold out. Why join then? NOT HAPPY WITH THIS VISIT AT ALL. Such a shame as we've loved coming here for years, but will now seriously consider staying elsewhere when coming to the area.
April 21, 2014
Rated 3 out of 5 by Alphaplus11 Nothing fancy, expect normal stay
I spent one night at this hotel.
I turned gold before my arrival and the hotel did not give me any recognition....
The room is decent...slightly "older" style but it is manageable. The hallway has a college dorm smell.
The air is not central, but it did not affect my experience.
Their restaurant is actually really decent, I recommend a try if you are in the area for a quick stay in la jolla....which is about a 5 min drive to la jolla cave and 5 min walk to local movie theatre and mall (get coffee in the mornings etc)
Decent gym experience.
Got a nice follow up phone call welcoming me to hotel...nice gesture.
April 20, 2014