Rated 1 out of 5 by Grommett98 Stay at Sheraton La Jolla Hotel
When I checked in it was raining. There were no staff members available to help me with my luggage. My room faced the parking lot. At 3:00 AM a car alarm went off and didn't stop for over 5 minutes. The heater made a loud groaning sound when it came on and turned off. Waking me up several times throughout the night. The remote for the TV didn't work and the TV stations had lots of "snow"" Quality horrible and few channels available. WiFi connection was very slow.
March 3, 2014
Rated 3 out of 5 by Olias Staff Needs Training
I liked this hotel, although it is a bit old and in need of improvement (which is underway). We had some staff problems, from the lack of a bellperson when we arrived to finding a pool attendant to bring towels (none were in any of the bins.) On the plus side, room service food was overall pretty good.
February 24, 2014
Rated 1 out of 5 by DWill04 Negative start to what I thought would be a great family get away.
Where do I begin? I thought I would have a great family get away with the wife and kids, but now this hotel will never see us again.
Being a Platinum member, I used points and upgrade requests to reserve two rooms for my family and our friends. Check in was fine. I wanted the kids to have a little something in the lounge before dinner, yet we were basically shown the door because they only would honor one room for access. Then at 8 PM, we receive a call to try to keep the noise down, are you kidding. Then I get a call from a person that doesn't even work here, who threatens me and my family. Why he has my room number, I don't know. Lastly management now calls at 8:40 again talking about noise, this has to be a joke, right? I tell her it's 8:40, and I don't appreciate the threats from random people, but she doesn't acknowledge. I now tell her I'll do what I can.
I can't wait to check out of this hotel. What a waste of points and suite night rewards. What a way to treat my family and my friends to a nice get away.
Do not Recommend.
January 25, 2014
Rated 1 out of 5 by MrsC3 Not a comfortable hotel
I stayed here for the weekend to visit my son in UCSD. Location was very convenient BUT:
- walls are so thin I could hear the people watching TV next door around midnight
- breakfast staff needs to know how to apply the complimentary breakfast coupon; I was almost charged
- I don't like paying extra $13/night for parking
- A/C could not be controlled; I just unplugged it
February 19, 2014
Rated 5 out of 5 by kelly29 Great conference location!
Sheraton LaJolla is a great location to hold a corporate conference or any event for that matter. Exceptional customer service and perfect location. The banquet staff goes above and beyond to predict and accommodate the needs of the group.
February 20, 2014
Rated 3 out of 5 by Jetlag RPM
Platinum upgraded to a suite that didn't compare to the single room I had last time. TV was a challenge to change channels and furniture was out dated. Pool was very nice but finding out when you arrive there is an extra charge for parking is frustrating.
February 11, 2014
Rated 3 out of 5 by NapaMom Nice grounds and comfortable bed
The grounds are really nice, just make sure you get a room facing them! I told them I was a SPG member and gave my card at check in, was given a non SPF room over the back parking lot while my friends who also are SPG members had a nice room looking at the pool with popcorn, water, etc in the room- I wasn't too happy!!
February 10, 2014
Rated 1 out of 5 by John8 Night Mare
Your Valet send us to the wrong building then when we check in we found out that we are at the first building that we came. One of the room that we booked supposed to have two double bed and we found out that it does not have any bed at all except a sofa. I am a handicap and I have to walk with crutches again. We request for handicap room but it is not available. During check out you mess up the bill with internet access that I did not use and $22 for parking although I was told that being a handicap I can park at the handicap self park for free. It was a terrible stay and I was very disappointed with the crew.
September 5, 2012