Rated 4 out of 5 by Rmcclain7 Last minute travel. Family illness.
I must say that the staff at this property are terrific. We had several stays here over three weeks and Kate and her staff made us feel as comfortable as possible, under the circumstances.
After several weeks fighting a serious illness my father passed away. When the staff heard about this they were very respectful. Judy, in the Club, gave me understanding hugs, which is MUCH appreciated, and the staff signed a thoughtful card and gave us a sincere gift. You have no idea how much we appreciate this act of kindness. We love this property for many more reasons than the terrific location.
Thank you very much for making this terrible situation as "homelike" as possible.
June 14, 2015
Rated 1 out of 5 by AlanBB Disappointing
We were excited to stay at this hotel but it was very disappointing. They initially gave us a room overlooking the parking lot and it was noisy and unappealing. Also, we asked for tea several times and they never delivered it. We got the worst service at this Sheraton than we have every gotten at a Sheraton hotel. We would never stay here again
June 2, 2015
Rated 4 out of 5 by bunny2 This hotel is affordable and convenient to shops and La Jolla Cove .
My husband and I had a wonderful trip ; it was our 13th wedding anniversary and from the time we got there until we left GREAT service. William the valet was so kind, nice, knowledgeable, helpful, made recommendations about where to eat; how long to get there and overall was one of the nicest people ever. You are incredibly lucky to have him ; as he is the first person you see when you arrive . Armando came up to our room to check on the TV remote and even brought a newspaper so we could check the tv lineup . Really nice ; great service . They brought an extra robe ( comfy ) and blanket ! The gym on site is clean, with nice TV, and good equipment ! And Starbucks in the room ; my favorite !
May 26, 2015
Rated 5 out of 5 by KB27carmel Great Hotel
Good Hotel - close to shopping center, easy to get to the beach
May 24, 2015
Rated 1 out of 5 by Joeking Found a spider in the room
I found a spider in the room next to my pillow. Not expecting this at all. Was staying at an older room as I didn't get upgraded as a platinum. I shorten my stay and switched to a different hotel instead.
April 26, 2015
Rated 4 out of 5 by Joeking Upgraded
Got upgraded to the newer room. It was nice!
April 24, 2015
Rated 3 out of 5 by Joeking Upgraded
Was upgraded to the newer room.
April 24, 2015
Rated 4 out of 5 by Joeking Nice upgraded room
Was upgraded to a newer room.
April 24, 2015
Rated 1 out of 5 by Joeking Over charged for parking
I was charged for parking ($15/day) while it should be free based on my corporate discount. I don't expect SPG to make this kind of mistake for one of their top tier member.
April 24, 2015
Rated 1 out of 5 by Joana999 Extremely unhelpful staff
3calls for pillows=no response.
April 16, 2015
Rated 1 out of 5 by MarkJx Horrible service, shabby rooms
In Dec my wife stayed here. They refused to acknowledge our platinum status (even though she showed it on the app) and placed her in a room overlooking the parking lot while rooms across the hall were noted as SPG. Clearly facing the grounds.Bathroom was outdated, old fixtures, pealing fixtures and wallpaper.
After dinner she called down asking about the differences and was told she was not platinum and refused to tell her. I called platinum ambassador service and they called them directly and placed a complaint. Have never heard once from management! Wow, never staying here again! Worse treatment ever!
January 20, 2015
Rated 4 out of 5 by TJnVegas Sheraton La Jolla
This is my "go to" hotel when in the San Diego area (although the W is nice too).
I like the location, several restaurants and stores (including Whole Foods) are walking distance. Very close to the freeway and gas station too.
A few really nice restaurants in La Jolla are less than 10 minute drive.
Staff is great and the grounds are lush, tropical and very relaxing.
January 7, 2015
Rated 5 out of 5 by CathyN Beautiful Gardens
As I walked into my room the plantation shutters were open. I looked out and thought I had somehow walked from the parking lot in San Diego, into Hawaii when gazing out. Beautifully landscaped with palms and flowers around a sparkling clear waterfall with a bridge to a Koi pond. The room was clean, bed comfy. The only complaint I would say I had was the noise level of the heater/ac. I set to 66 at night and it still woke me going on and off throughout the night.
December 23, 2014
Rated 5 out of 5 by NZPZ1122 Landscaping, Pool area and jacuzzi and staff was great - thank you Paul Wheatbread! Great place for rest and relaxation!
Fantastic hotel! Awesome staff service and great amenities. We had such a wonderful stay for our anniversary! Perfect for weekend getaway.
November 24, 2014
Rated 4 out of 5 by IntrepidTravelingWoman Nice and comfy
I stayed for 5 nights in one of the rooms in the two story buildings overlooking the pool/fountain area. I was able to open the windows and fall asleep to the sound of the waterfall. Very nice.
November 2, 2014
Rated 5 out of 5 by Stevarino SteveWasHere
Stayed in conjunction with a medical appointment at UCSD. Had a very nice stay, convenient for appointment. Nice walk to dinner at Roy's restaurant. Hotel was very comfortable with a nice discount at lunch!
October 31, 2014
Rated 2 out of 5 by SadGuest1 Not the best option in the area
So I am a frequent business traveler who has stayed at this property several times. As a business traveler this hotel does not work.
The issues begin with the check-in process which is consistently slow. The hotel is unable to realize Monday evenings are a busy period for check-ins.
The room service is disgusting. Several of my colleagues agree the food quality is poor. I have tried several items on the menu and never been happy.
The buildings have been renovated, but they still look like barracks from the 1960s. The A/C units in the room are definitely a tribute to the past. They are those wall mounted units that struggle to keep up and make lots of noise.
The gym is sad. All the equipment is old and the TVs don't seem to work.
Staff is often unable to recognize my platinum status (or that I am a regular here) and tends to forget about upgrading the room (or even acknowledging my room request type). The "exec" room is really not that great. However, the regular rooms are small and remind me of a Motel 6.
I recommend this room for the casual family traveler who is just looking for a clean room and a pool. I will not be returning to this property given other upscale properties for the same rate in the vicinity.
October 27, 2014
Rated 1 out of 5 by jk76 Horrible Experience
Reason for staying: business trip in La Jolla.
Problem: The card key to open the room and parking gate repeatedly did not work. Staff were friendly and responsive, however the continuing problems I had with the keys was unacceptable. Spent in total several minutes trying to resolve problem. Extremely disappointed in experience, would never come back and would not recommend.
October 19, 2014
Rated 5 out of 5 by Amoss129 THe hotel is well located and of high standard
We loved staying at the hotel. Big room, nice fitness room, good club lounge service and freidly staff. I am glad I chose this hotel.
October 17, 2014
Rated 5 out of 5 by Mia24 PSE Membership coordinator
Beautiful grounds and well kept up facilities throughout the hotel.
October 13, 2014
Rated 4 out of 5 by Rich27 My Review
Rooms were clean. Staff was great. Close to amenities (Highway, beach, food, etc.).
September 22, 2014
Rated 5 out of 5 by siena1 Such a relief!
We were on vacation in Mission Beach when our Mom was admitted to the hospital. She was very ill. We had to move from our beach house and couldnt find a hotel by the hospital as it was Labor Day weekend. We were so fortunate to be able to stay at the Sheraton La Jolla for 5 nights. Everyone was so helpful, kind and the room was so comfortable for my sister and me after long days at Scripps. I cannot thank everyone at the hotel enough for everything. We will come back again but this time for a vacation from Arizona.
September 6, 2014
Rated 4 out of 5 by geria Great location
This was our 3rd stay at this hotel.
September 4, 2014
Rated 4 out of 5 by Peggy55 Room Features
The room was clean, nicely appointed. The bathroom was a tight fit. Starbucks coffee in the room was a nice touch. The bed and pillows....amazing. Worth the cost of the room.
August 23, 2014
Rated 4 out of 5 by Evie Great staff
I have to say as I continue to visit this hotel I am always impressed by the courteous and thoughtful staff. Some even remember me at this point, which has a very positive effect on a weary traveler. It certainly builds loyalty and keeps me coming back, even though there is another Sheraton closer to my destination.
August 22, 2014
Rated 5 out of 5 by MartyVonM Paradise
This hotel is a gem in La Jolla. I was sorry my business trip was so brief--one night only--as the grounds were so beautiful, and the room so comfortable. I highly recommend this property.
August 17, 2014
Rated 5 out of 5 by Mcottle Always a great stay
I always have a great stay at the Sheraton La Jolla. It's convenient location is great for North San Diego businesses, La Jolla restaurants and UCSD. The staff is incredibly friendly and welcoming. If you are able to use the Lounge, the breakfast is quite good and the gym is very well appointed although a bit cramped if there are a few people in there.
August 16, 2014
Rated 5 out of 5 by ubtraveler1 Wonderful, as usual!
I stay here regularly for business and always have a wonderful experience! I am looking forward to my next stay in September.
August 16, 2014
Rated 4 out of 5 by Helen8700 Nighttime noise
I truly did enjoy my stay. Your facilities were "a step above" other hotels we had encountered. We did enjoy our stay. Although, at 11pm our neighboring room quests returned, and we're quite loud (laughing, talking loudly). I called the front desk, and it rang about twenty times. I called again about 12am, the staff stated that he would send security. It wasn't until 2:30am did they quiet down. I had to leave at 7:30am for the airport. Needless to say I didn't get much sleep.
August 14, 2014
Rated 3 out of 5 by farahani This hotel was not to my expectations.
I think this hotel is not in Sheraton standards ,
bathrooms were not clean, the hallway was not clean, the staff were not aware of my original late check out request , the cooling system was making too much noise to the point that my little son keep waking up at night , overall it was not to my expectations.
August 11, 2014