Rated 5 out of 5 by Nar09 Excellent service
The staff exceeded expectations for service. This was just a quick overnight stay but we enjoyed everything. Just a few minutes after arriving at our room, we received a (proactive) call from guest services asking if we needed anything. Our only issue or request was regarding the (small) refrigerator in our room which didn't seem to be working well. A maintenance person came to check it out in less than 10 minutes. He was also incredibly polite and ended up replacing the fridge for us. We also had complimentary bottled water in the room. We had a nice dinner in the restaurant. Overall, I would recommend this hotel and would definitely return.
August 14, 2013
Rated 5 out of 5 by TexasT Nicest Most Helpful Staff !
I stayed for two nights in August 2013 while attending a symposium at the nearby University of CA campus Telemedicine Center. The bellman and front desk staff were so very helpful and friendly. In addition, the restaurant had surprisingly good food! It is also a very easy walk to the nearby Whole Foods and other shopping and restaurants. Lovely lovely pool area with lots of chairs. I would definitely stay here again. I almost forgot, the landscaping staff member we spoke with was very nice, too!!
August 12, 2013
Rated 3 out of 5 by mpol Fine hotel. For biz or quick family stay
Stayed last week as a Plat. I would consider this more of a biz hotel than a family spot. Next to the highway. Yes, an ok pool. But doesn't really feel like a holiday place. No Plat upgrade. And bar closed at 11pm and there was nothing to eat or drink there after 11pm.
Also, poor Internet service.
A fine place. But nothing special.
August 10, 2013
Rated 5 out of 5 by Bigsteve I WILL BE BACK
This is actually the nicest Sheraton that I have stayed at in a couple years. If you change one thing it would be crazy.
The Bell Captain "William" deserves a big kudos. I just wish I had a couple of my Platinum cards to give to him because he deserved it. I will make sure he gets recognized. The gals at the front desk were also great. Last but not least the food at Humphreys was to die for.
August 5, 2013
Rated 3 out of 5 by hippy this hotel
Hotel small and staff a bit snobbish. Restaurant awesome, staff for the customers; and, not annoyed by questions.
July 30, 2013
Rated 2 out of 5 by Tiger1111 Hotel is a disappointment
While this hotel may be in La Jolla, it is on a freeway rather than an ocean.
The part that is like an ocean location is that much of the parking lot it taken up by cargo containers. The staff doesn't know why they are here and they don't care.
July 28, 2013
Rated 4 out of 5 by Wendy13 This hotel makes you feel like you are at a resort!
The hotel is welcoming - both property and staff - it's clean and well managed and although it's obviously an old building, it's still very comfortable. My only concern was that the guestroom we were in seemed much smaller than other Sheraton properties -- we had a room with 2 queen beds so I expected it to be more spacious. The only other slight concern was that we were in building B and the access to the stairs was outside a staff area and some of them would stand outside and shout to each other and smoke etc - I thought this area should have been more protected.
July 18, 2013
Rated 5 out of 5 by happy87 Great staff!
I must say that checking in to the hotel was one of the most personable staff we have ever had. Alyssa (front desk) and William the bell hop were so friendly. It really started our stay off right.
Thank you to them for a great experience.
July 15, 2013
Rated 3 out of 5 by LindaC DIY Check-in
While the $40 pet fee and the extra $10/a day parking fee (because "we're a resort-style property") were pretty annoying. The do-it-yourself check-in (which couldn't be accomplished w/o the assistance of hotel staff and their access code) on the hotel computer in the hotel lobby was easily the most memorable aspect. Between the noisy a/c, the noisy refrigerator and the noisy freeway, sleeping was difficult on my first night. The staff graciously agreed to give me a "complimentary upgrade" to a "deluxe" room on my second night - which, other than the location on the first floor and further from the freeway, turned out to be EXACTLY the same as my previous room.
July 6, 2013
Rated 4 out of 5 by barryj Nice hotel in La Jolla
The hotel meet my expectations but I was expecting it to be closer to the main center of town. Unfortunately, the reservationist at your 858 central booking did not tell me the correct information. Your people who handle the reservations should be familiar with both the facilities and their locations.
July 1, 2013
Rated 3 out of 5 by BigBabba Windows barely open!
All in all I liked the hotel-great location near highway, UCSD, Whole Foods, ocean. I give it lower rating for two reasons: 1) The windows have a bolt preventing you from opening more than 3 inches. This is really a shame, because then you have to run your air conditioning when it is 64 degrees outside. It would be nice to enjoy the nice weather outside. 2) the rest room is much too small and cramped. I also found the common space in the lobby to be unacceptable and impossible to work in-there really is no lobby to speak of.
July 1, 2013
Rated 5 out of 5 by SMFF outstanding place to stay
friendly service, comfortable rooms, great restaurant
June 28, 2013
Rated 4 out of 5 by tomas Nice area
Nice hotel in very nice area of S. Calif.
Need to fix the auto gate so that getting out of parking lot isn't such a hassle.
June 23, 2013
Rated 5 out of 5 by JBLB This is a really great Starwood hotel
This is a very nice facility. The staff was really nice, the room was very clean and nice and I received an upgrade consistent with my Platinum standing.
June 18, 2013
Rated 3 out of 5 by saikat Older hotel,but still nice
I stayed at a club room as a Platinum member. The room was bigger than I expected with a sink, fridge, and microwave in the living area.
The lounge was moderate size but well kept.
Only bad thing I encountered was that I would find a lot of small mosquito like bugs in the room. Since the property is older, some of the rooms exit directly to the outside instead of a central indoor hallway. Therefore, when housekeeping comes to your room, it's likely they keep the door open allowing bugs to get in. One night I saw four flying bugs and one crawler.
I would probably stay here again, but I would request a room that is inside the main building instead of one of the outer rooms.
June 12, 2013
Rated 2 out of 5 by RR17 Unwelcomed
Greeting when arrived was unfriendly. Was made to feel of less value because we were "only" Gold Level members.
May 28, 2013
Rated 4 out of 5 by sp79 Nice & quiet
This is a nice and quiet hotel, and pretty hidden. There are several buildings that make up the hotel, so only 2-3 floors per building, which give it very cozy/homely feel rather than a 20 story business hotel.
Club is pretty good, though they turn off the coffee machine in the evenings.
Overall a great hotel if you're in the SD area, not so sure if it's a true 4 star though.
May 15, 2013
Rated 5 out of 5 by Midge1970 Great Customer Service
We would like to send a "Thank You" to Scott and Willaim for their Great Customer Service. Everyday they greeted us and made us feel welcome!
See you both again on our next stay.
May 13, 2013
Rated 5 out of 5 by organizer Staff is amazing
Incredible staff. Worked very closely with us to accommodate large group with intricate schedule and needs.
May 13, 2013
Rated 5 out of 5 by Joachim This is a very comfortable hotel
We were delighted by the service and the room upgrade
May 10, 2013
Rated 3 out of 5 by ac456 Starwood Gold?
No real recognition for Starwood members, much less Gold members. The person that checked me in completely blew off the Starwood Gold status and danced around any sort of upgrade and did not know the benefits of the program...
May 6, 2013
Rated 3 out of 5 by Jimmies777 1123 Room is too loud
Overall, I have stayed at this hotel numerous times. This time I was put into a room that faced I5, wondering if the hotel really values me as a customer. I've stayed there several times and have Platinum status. Couldn't sleep from 3am on both mornings due to the traffic noise. Very disappointing and I shouldn't have to complain, 1123 has to be one of the worst rooms in the hotel, period!
May 3, 2013
Rated 4 out of 5 by Venti Very convenient location
Hotel itself was average, but it is located next to the plaza with cafe, Whole Foods Market, CVS, dry cleaner, Sprinkles Cupcake and more. So convenient.
May 2, 2013
Rated 2 out of 5 by Josy30 Disappointed guess
I’m shocked that the hotel this fancy doesn’t have an HBO or Star network.
April 29, 2013
Rated 2 out of 5 Check in
There are times when considerations need to be made. The staff is fine Mangement decision to not honor internet pricing or special needs is short sided.
We are active clients we have been in your hotel six times this year we are starwood members.
I walked in at 2 oclock in the am and needed to sleep leaving at 830 am same day to charge me full rate or walk in rate is short sided Please consider good clients in the future.....
April 28, 2013
Rated 5 out of 5 by Paul67 Returning Guest
Having stayed here 5-6 times over the past two years, it is one of my top 10 favorite hotels to stay in. Rooms are always clean and the lounge is always nicely attended to with great staff. Grounds are pleasant to view. Only negative is the parking fee, which is clearly a money grab. I expect to pay parking at downtown locations.
April 20, 2013
Rated 5 out of 5 by PJ3312 Staff very accommodating and personable.
I applaud this hotel staff for excellent attention and helpfulness to guests. From the maintenance persons to the manager, they are present and responsive to any situations where guests may need help!
April 18, 2013
Rated 4 out of 5 by yycflyer Not a great location.
Very nice property, the kids really enjoyed the pool. The club lounge host was very friendly and provided some good advice for visiting around La Jolla. The popcorn in the room was a nice touch, the kids enjoyed curling up and watching a movie after a busy day. The location is a bit off the beaten track for vacationing, you end up driving everywhere.
April 14, 2013
Rated 4 out of 5 by david great stay
nice grounds ,great location. Above avg. food for a hotel,the room was very nice and quiet, the staff was very helpful.
April 13, 2013
Rated 2 out of 5 by Zwizzer Parking gate was inoperable
Line up to get out....caused Me to be 15 mins late for dinner appt
No staff support while ringing for help
Had to call from cell phone...still no help
April 13, 2013