Rated 4 out of 5 by steph an excellent choice of hotel stay in San Diego
Hotel is very clean with comfortable beds and located close to convenient stores, Peet's coffee/tea, several restaurants and ATMs within walking distance. It has a very soothing and refreshing garden. Very impressive! However, kind of disappointed that the room I stayed at (Executive room) doesn't have a in-room safe (thought it's pretty common nowadays, all other rooms I stayed with Sheraton had that) and it was facing the freeway/parking lot at the back instead of the nice garden/pool view. Overall, it was a good stay and will definitely recommend this hotel to others.
March 26, 2013
Rated 3 out of 5 by tymar bed is disappointing
i stayed in a 300 series room. if these rooms were remodeled, then i think the decor is nice, but has no style.
my big complaint is the bed. i had a horrible nights sleep.. i had a back ache in the morning. i think it was due to the pad under the sheet. it shifted around or was improperly placed. this just a guess.
check in was fair. you need someone to answer questions other than the desk staff. check in wait was too long. not the staff fault. they had to answer questions rather than get quests checked in. need another desk person at heavy traffic periods. a 2 are not enough.
room service food was, as usual, excellent.
I stay at the hotel often, but will look at other less convenient options.
the property grounds are very nice and well maintained.
April 16, 2014
Rated 4 out of 5 by Rjain66 Best Location near UCSD
I and my wife stayed in this hotel for total 6 days in two stretch. This is ideally located on the intersection of Gilman Dr and La Jolla Village Dr, which makes it very convenient who want to close to UCSD campus.
The hotel is more like a resort. Only two floors of construction and swimming pool, jacuzzi and Fitness facility in the centre courtyard.
Very nice and courteous staff taking great care of all the guests.
Rooms are fairly big size, having all the facility as per Sheraton standards.
I will definitely stay again when in La Jolla.
April 2, 2014
Rated 4 out of 5 by Wendy13 This hotel makes you feel like you are at a resort!
The hotel is welcoming - both property and staff - it's clean and well managed and although it's obviously an old building, it's still very comfortable. My only concern was that the guestroom we were in seemed much smaller than other Sheraton properties -- we had a room with 2 queen beds so I expected it to be more spacious. The only other slight concern was that we were in building B and the access to the stairs was outside a staff area and some of them would stand outside and shout to each other and smoke etc - I thought this area should have been more protected.
July 18, 2013
Rated 5 out of 5 by DK29 Awesome! We enjoy staying at this Sheraton!
We have visited numerous times over the years and it has been a wonderful experience each time. The food at Humphrey's Grill is amazing. The staff has been attentive and responsive to our needs. We plan to stay again soon. Angela was especially helpful and very customer service oriented. She is to be commended!
May 29, 2014
Rated 3 out of 5 by BigBabba Windows barely open!
All in all I liked the hotel-great location near highway, UCSD, Whole Foods, ocean. I give it lower rating for two reasons: 1) The windows have a bolt preventing you from opening more than 3 inches. This is really a shame, because then you have to run your air conditioning when it is 64 degrees outside. It would be nice to enjoy the nice weather outside. 2) the rest room is much too small and cramped. I also found the common space in the lobby to be unacceptable and impossible to work in-there really is no lobby to speak of.
July 1, 2013
Rated 2 out of 5 by Joyce01 Front Desk Staff Needs Help
One very frustrating part of the trip was the front desk staff. They had a set of rules they went by and could not think abstractly to solve problems. One example...they hastled the "important" person that came to pay my bill and I am sure you will lose business because of that...she had already sent tons of people to the hotel for the event I went to and it is close to her facility and home. They also did not tell us all the information we needed for our vist. They could have been much more friendly.
September 20, 2012
Rated 4 out of 5 by travelgem Great New Starwood Preferred Bldg
This is the 4th time we have stayed in this Hotel, as My Husband has a Conference int he area each March. This is the second time we have stayed in the new Preferred Bldg (Brand new last year). It has everything we need. Space, fridge, microwave, two rooms, two TVs, it is a very nice place to stay in lovely LaJolla.
THIS TIME however, they rented two rooms our on the third floor to a Tax Preparer... Who brougt in strange public members -- to the third floor of a Preferred Building ... Why Give them access to a Preferred floor - through locked parking??? Anyway these people lined up - sitting outside my door smoking, and talking ... the smoke bellowing into my room! Then they started ringing my door bell and running away -- really??? Why not put this guy at the edge of the property away from valued guest and gated parking???
March 19, 2014
Rated 5 out of 5 by TexasT Nicest Most Helpful Staff !
I stayed for two nights in August 2013 while attending a symposium at the nearby University of CA campus Telemedicine Center. The bellman and front desk staff were so very helpful and friendly. In addition, the restaurant had surprisingly good food! It is also a very easy walk to the nearby Whole Foods and other shopping and restaurants. Lovely lovely pool area with lots of chairs. I would definitely stay here again. I almost forgot, the landscaping staff member we spoke with was very nice, too!!
August 12, 2013
Rated 5 out of 5 by happytravels excellent choice
This is the second time we have stayed at this hotel. We remembered it as exceptional and we were not disappointed. Everything from start to finish was excellent. All the personnel are extremely friendly and helpful. The restaurant is terrific. The room was beyond our expectations. We appreciated being confirmed as Gold SPG status.
This hotel is a real find and offers substantial value for the money. Plus it is so convenient for visiting La Jolla and for SanDeigo also.We highly recommend it.
March 1, 2013
Rated 5 out of 5 by ubtraveler1 Another Wonderful Stay!
I recently started staying here for work and will definitely be back on a regular basis. My room in Building E (facing the courtyard) was wonderful, the staff is warm and friendly, and the food and service in the restaurant (Humphrey's) is top notch!
May 10, 2014
Rated 5 out of 5 by SPGSS Executive Bldg Rooms are great
We got an upgraded room for 8,000 points a night and it was great. It had a mini-kitchen with fridge and microwave. It also had a separate sitting area that made it easy to put the kids to bed and still enjoy some light!
The pool was very nice and had a large shallow end for kids. The grounds in the center of the hotel (it's an oval shape) were very nice. And of course the location was great!
I wasn't thrilled about the $10 parking charge... Also, there are no safes in the rooms.
September 8, 2012
Rated 1 out of 5 by TravelLady1119 Will NEVER stay here again,
Was not given any recognition for my lifetime Gold status. This was to be a month long stay. Checked out after one night. The night manager on duty tried to be helpful but the General manager had no interest in accommodating me for a long stay. Moved to another local hotel, they gave me an amazing room, ocean view.
April 24, 2014
Rated 3 out of 5 by Renb Noisy plumbing kept disturbing my sleep
I was on the first level and could hear every flush, shower and running water.
The air conditioner was loud and very noisy when it jumped on.
May 10, 2014
Rated 5 out of 5 by Rich2809 Great Location for San Diego
I have stayed in a lot of hotels in San Diego over the years, this one is a gem.
The hotel has a very good pool area.
Rooms are clean and comfortable, house keeping does a very good job. They are quite and go about their work efficiently
The hotel staff I dealt with are all very friendly and helpful.
The executive lounge is great, with decent food and the staff there are particularly helpful. The staff in the lounge just made my stay so much easier and more enjoyable. They helped with new reservations and lots of local recommendations for things to do.
The location could not be better, 15 minutes from san diego, lots to see and do in the area, lots of local restaurants
slight niggle, the AC is a little noisy and the bathrooms are a little....snug but these are small issues and did not detract from my stay at all.
October 8, 2013
Rated 5 out of 5 by Donna219 Great Weekend
We stayed at this location this past weekend. Very pleasant experience from start to finish. SPG visitors have their own section of the hotel. The room was very clean and comfortable. Upon check-in, it was recommended to come to the lounge on Saturday night because they do karaoke. We stopped in for a quick drink and ended up staying the rest of the night (As observers). Not your normal karaoke. Everyone was great. I would definitely stay at this property again!
September 9, 2013
Rated 3 out of 5 by Dicksan Bad instruction
Parking gate and coffee pot instructions are totally inadequate.
Too few handicapped parking spaces.
Stinks that one has pay to get near room under any circumstance. Stinks if one is handicapped.
May 5, 2014
Rated 5 out of 5 by jahmez Exceptional Service
This is just to say thank you to Florence of the Sheraton La Jolla for her excellent service this past weekend. I was planning a weekend trip for the family and mistakenly booked the wrong weekend, but when I got there, Florence took great care of me despite the fact that the hotel was booked and it was a holiday weekend, she honored my booking rate and upgraded me as well. Thanks for making this platinum member feel like all the road traveling was worth it!
February 22, 2013
Rated 4 out of 5 by Margiesmom We'll stay here again
We've stayed here several times...and plan to do it again. This hotel is well located--walking distance to shops and restaurants, a short drive to all other attractions in the area. The rooms are quiet, clean and comfortable. Rates are reasonable.
April 29, 2014
Rated 3 out of 5 by Tommy021 April Stay
For the price that I paid and the amenities that I received just did not add up. Too many teenagers running around at night could not sleep well. The free internet is dog slow. Should not have to pay for higher speed in the Executive suites.
April 28, 2014
Rated 4 out of 5 by TamTam4 Booked for my bridal suite
The junior suites are an excellent size. Plenty of room for my bridal party and it was close to my venue. The beds rock and the kitchen is a nice size as the living room. Staff was accommodating and friendly. Great location to shopping. Parking is a ripoff for the price you pay for a room.. Park on street if possible, as we did and its free.
The landscaping and gardens were perfect for my wedding pictures. I highly recommend this place.
October 1, 2012
Rated 2 out of 5 Check in
There are times when considerations need to be made. The staff is fine Mangement decision to not honor internet pricing or special needs is short sided.
We are active clients we have been in your hotel six times this year we are starwood members.
I walked in at 2 oclock in the am and needed to sleep leaving at 830 am same day to charge me full rate or walk in rate is short sided Please consider good clients in the future.....
April 28, 2013
Rated 5 out of 5 by TeamMom Amazing staff & service
Short overnight stay for us. We requested a larger room as our daughter's friend accompanied us last minute. The fd mgr was so helpful & accomodating (didn't get her name.) I was impressed as she assisted the trainee in upgrading our room. We requested a rollaway, which arrived b4 we finished unloading our car. Later, I needed xtra towels. They arrived within minutes seemingly fresh out of the dryer. I also love the setting!!
March 20, 2013
Rated 3 out of 5 by SKW1 hotel needs to recognize premium SPG members better
an older property spruced up to today's standards, The pool, hot tub area are nice as is the landscaping. The club was friendly and the food was good.
My only complaint is the hotel was empty when I checked in and no recognition of my platinum status was given. When I asked for an upgraded room in an empty hotel, I was refused. I barely got a room with a king bed because I "had booked the cheapest rate" SPG members beware!
March 23, 2013
Rated 4 out of 5 by Teece Old hotel done well - 50+ stays
I've stayed at this hotel every week for the last 7 months for easily 50 nights, and have a couple observations - I'll start with the basics.
Check-in is easy, staff is friendly. You get a 50% off coupon to the hotel restaurant, which is actually pretty decent. Rooms are a bit dated - the word that comes to mind is "crusty". Beds are comfortable and the room is well maintained for it's age. The upgraded rooms are slightly bigger and include a couch and various amenities.
Parking is an open lot...no big deal since I'm always in a rental.
Wifi is horrendous, even the highest tier one. Skype / Facetime calls disconnect every 2-3 minutes. Some rooms have wired internet and that is much more stable. Gym is decent. No ESPNHD, that hurts sometimes.
So far, this is sounding like a 2-3 star review, right? Enter the lounge. The lounge is located in the back next to all the upgrade rooms. Extremely handy - checkout can be done from there with the lounge representative, which is extremely convenient. Lounge hours are great and include decent breakfast and decent dinner as well. The lounge staff is extremely well trained and friendly, and have addressed all of my requests quickly and enthusiastically. I barely use the front desk anymore, and all my business with the hotel is done through the lounge.
Great location if you have lounge access!
May 8, 2014
Rated 3 out of 5 by Nicolio Nice Location
Check-in attendant wasn't friendly nor welcoming. I asked if any King size rooms were available and I was put in a room facing the highway. The hotel seemed kind of empty, so being a SPG member, I thought a pool view would have been appropriate. My room also had a foul odor, a runny toilet, and no robe. Before 7am on Saturday, there was someone doing loud ground maintenance and then chainsawing down trees.
November 25, 2013
Rated 2 out of 5 by Unhappy100O Check in
I walk in the the counter to check in after a hard day of traveling. Was amazed when the girl behind the counter tells me they have rooms but she can't check me in.
I'm supposed to walk over to some computers to check in(would need to prepay $8.00).
Or go over to some phone to check in, why not have that phone on their counter and have them do it. No offer of help from the personnel either. I'll never go back.
August 17, 2013
Rated 1 out of 5 by MrsC3 Not a comfortable hotel
I stayed here for the weekend to visit my son in UCSD. Location was very convenient BUT:
- walls are so thin I could hear the people watching TV next door around midnight
- breakfast staff needs to know how to apply the complimentary breakfast coupon; I was almost charged
- I don't like paying extra $13/night for parking
- A/C could not be controlled; I just unplugged it
February 19, 2014
Rated 2 out of 5 by AT090411 smells
I did not like the fact that people were smoking in their rooms. the smell was coming from the vents and thru the doors. we were right next to the entrance to the rooms, where people just stood and smoked around there. our next door neighbor was smoking weed, and we can smell it thru our bathroom vent. we called the staff and they went to check, but they didnt report anything back to us, the smell continued.
July 18, 2012
Rated 1 out of 5 by Notafan101 Hidden costs- not impressed
The beds and the pool were the only thing good about this hotel. When booking, the website reset the month and booked my reservation wrong. When I called to fix it, they said I would have to pay $150 to cancel the previous reservation, even though it was their site and barely booked. I should have paid it and booked somewhere else. Instead, I paid it and got the reservation for the dates I needed.
The bathroom has no exhaust fan, so with 4 adults, you can imagine the embarrassment. The tv never had a clear picture, and there was no DVD player to play movies we had brought. The wi-fi is only for 24 hours, and painfully slow.
When we checked out, we had to pay $13/day for parking in the lot. That should be included in the price of the room. At 6:30 in the morning, if you are in a room that faces the parking lot, be ready to be woken up by the garbage truck dumping the dumpster, and for the staff to feign ignorance and treat you like you are making it all up.
March 17, 2014