Rated 4 out of 5 by Mike47 Great stay but ...
Really surprised to have to pay for parking as a guest. I've stayed at hotels that have conferences where there is parking fees but it was always waived for guests.
Nothing on web site or during reservation regarding parking.
In fact, when I checked in and presented the parking stub I was told, "No problem sir, access and exit to parking areas is now on your room card". That would have been a great time to say that there will still be a daily charge.
I was told it was all spelled out on the sign to the parking lot. I went back and the word "payment" was only on the conference attendees portion. "Validation" was the wording for guests and restaurant patrons. Do you charge parking when someone uses your restaurant?
Whenever I have seen "validation", it means "rates are waived".
Terribly disappointing for an otherwise nice stay. Perfect case of being penny wise and pound foolish as i won't stay there again and will discourage others. This will be lost business you will never realize.
March 25, 2013
Rated 5 out of 5 by Proudmom2012 Executive Club
We stayed at this hotel for 5 days while moving our son into college at UCSD and I booked our stay with our AAA membership and chose the Executive Club package. The concierges, especially Jolene, were very helpful and friendly, and our stay was made even better because of their great service.
September 26, 2012
Rated 5 out of 5 by ubtraveler1 Another Wonderful Stay!
I recently started staying here for work and will definitely be back on a regular basis. My room in Building E (facing the courtyard) was wonderful, the staff is warm and friendly, and the food and service in the restaurant (Humphrey's) is top notch!
May 10, 2014
Rated 2 out of 5 by Jenglv The employees were nice at least
This was the worst Sheraton I have ever stayed at. The bed was very uncomfortable, the room was either very very hot or very very cold, and it was so noisy!
I could hear the person above showering, talking, using the restroom... It was one of the worst stays at a hotel I have ever had.
August 19, 2013
Rated 5 out of 5 by Augusta Delighted
Prior to arrival, we had been informed the hotel was undergoing some renovations. If, that is true, we were not inconvenienced at all. Location is convenient. inner courtyard and pool area extremely relaxing and inviting.
Thanks very much for a most comfortable stay.
April 2, 2014
Rated 5 out of 5 by Roamin Beautiful Grounds
I booked that morning site unseen. Expecting a high rise and found a Retro 2 story complex, Courtyard styled. Beautiful lush tropical grounds. Went to the onsite grill and was excited about the menu and the service.
The rooms were modern, clean, beds were great. Definetly going back
March 4, 2013
Rated 4 out of 5 by Margiesmom We'll stay here again
We've stayed here several times...and plan to do it again. This hotel is well located--walking distance to shops and restaurants, a short drive to all other attractions in the area. The rooms are quiet, clean and comfortable. Rates are reasonable.
April 29, 2014
Rated 4 out of 5 by JP51 Business stay
Hotel was great. Did not like that no elevator to 2nd floor. Restaurant attached to hotel (Humphries) was great as was the karaoke bar (Shooters). Everything worked and good sized flat screen tv. TV guide would be great to have but I guess if you have channel surf you have surf.
January 23, 2013
Rated 4 out of 5 by padiener Quick Stay in La Jolla
The Sheraton La Jolla was very easy to find and check in went quickly.The room was extremely comfortable. The king size bed was cozy with soft linens and a mattress that you could snooze away on.I would reccommend this location to anyone visiting La Jolla or the San Diego area.
October 25, 2013
Rated 3 out of 5 by Edward1993 Close to Beach
The hotel looked very beautiful upon arrival. We were allowed to check in early. We were disappointed with the front desk and don't expect much for being an SPG member unless you are at the platinum level. This hotel was close to the beach, but that about all we liked about it.
October 14, 2012
Rated 3 out of 5 by Jane007 Nice but not worth 10,000 point
Overall a nice hotel but should not be a category 4 maybe a 3 but a 2 would best fit this situation. The room was clean but very small with no private outdoor space connected to the room. Not walkable to any entertainment or outdoor activities. Good location if visiting UCSD.
March 24, 2013
Rated 3 out of 5 by Tommy021 April Stay
For the price that I paid and the amenities that I received just did not add up. Too many teenagers running around at night could not sleep well. The free internet is dog slow. Should not have to pay for higher speed in the Executive suites.
April 28, 2014
Rated 1 out of 5 by UCSDMOM Needs Improvement
I stayed at the Sheraton for two days while my daughter moved into UCSD. This was my first time at this location. I was so disappointed. Every piece of equipment in the gym needs replacing or repaired. Rooms need remodeling. The staff was unfriendly and unwilling to help.
September 23, 2013
Rated 4 out of 5 by Brian1979 No Heat
Our heater went out and it got very cold.
They did fix it when we called in the morning, but it was quite awkward with them working it the room as they had to replace the entire unit with another one.I feel we should have been offered another room with a working heater.
December 9, 2013
Rated 5 out of 5 by MicahMom Another Good Experience
I have been staying at the Sheraton La Jolla for three years now, almost four. I love the proximity to UCSD, where my son is in graduate school.
I love that the staff is friendly, responsive, and professional. The rooms are clean and quiet.
Always an enjoyable stay.
September 30, 2013
Rated 5 out of 5 by 1waterboy Pleasant
We found the reception staff to be very friendly and processed our check in well and made us feel welcome. Once in the room we were contacted via phone to make sure that our room was ok and if we needed anything? Nice room we will stay again when in the area. Sam
November 4, 2013
Rated 4 out of 5 by Anne12 Excellent value for business traveler
The rooms are comfortable and quiet. Internet service is fast and accessible. The breakfast facility works -- Starbucks coffee (including latte etc) and some simple breakfast sandwiches / pastries and wide open space to be able to work./meet. Staff very helpful.
September 22, 2012
Rated 4 out of 5 by WileyQ Nice hotel
The hotel is very conveniently located near UCSD. It meets all expectations of a Sheraton. I had a minor issue with the reservation (the web site is confusing, so I guess I didn't complete the reservation). The front desk staff was very helpful with the matter.
April 6, 2013
Rated 3 out of 5 by Jetlag RPM
Platinum upgraded to a suite that didn't compare to the single room I had last time. TV was a challenge to change channels and furniture was out dated. Pool was very nice but finding out when you arrive there is an extra charge for parking is frustrating.
February 11, 2014
Rated 5 out of 5 by Kenpo25 Great stay all around.
Hotel and staff recognize SPG members, room upgrade was a pleasant surprise. Wonderful courtyard area w pool, nice dining and lounge facilities. Staff was quick to respond to requests (extra towels, Dvd issue, etc.). Front desk/ check in personnel were great.
February 4, 2013
Rated 1 out of 5 by Meemster Sheraton La Jolla
We requested a different room and were lied to about the availability of another room. The towels were in shreds. The bed was hard. The front desk staff were incredibly unhelpful. I will not stay here again. We expected so much more staying in La Jolla.
August 1, 2012
Rated 5 out of 5 by kelly29 Great conference location!
Sheraton LaJolla is a great location to hold a corporate conference or any event for that matter. Exceptional customer service and perfect location. The banquet staff goes above and beyond to predict and accommodate the needs of the group.
February 20, 2014
Rated 3 out of 5 by Debo Mediocre room with nice grounds and amenities
great grounds with pool and gym was nice. The room was spacious and had a nice patio but the bathroom was very old and the tub fixtures were falling apart. Had to find room for my toiletry bag on the back of the toilet because there is no vanity.
March 6, 2013
Rated 5 out of 5 by sandiego great rooms, courteous staff
I've stayed in many places like hongkong, jakarta, etc. and this was the most comfortable room that i've stayed in yet. We love the beds, even asked where can i get the same mattress for my home. Very clean, staff very professional and courteous.
September 12, 2012
Rated 2 out of 5 by Tiger1111 Hotel is a disappointment
While this hotel may be in La Jolla, it is on a freeway rather than an ocean.
The part that is like an ocean location is that much of the parking lot it taken up by cargo containers. The staff doesn't know why they are here and they don't care.
July 28, 2013
Rated 3 out of 5 by Dicksan Bad instruction
Parking gate and coffee pot instructions are totally inadequate.
Too few handicapped parking spaces.
Stinks that one has pay to get near room under any circumstance. Stinks if one is handicapped.
May 5, 2014
Rated 5 out of 5 by GuestJun2014 Great Hotel to stay with Family
Clean, Friendly, Convenience to UCSD
June 27, 2014
Rated 5 out of 5 by happy87 Great staff!
I must say that checking in to the hotel was one of the most personable staff we have ever had. Alyssa (front desk) and William the bell hop were so friendly. It really started our stay off right.
Thank you to them for a great experience.
July 15, 2013
Rated 2 out of 5 by Anna90254 Photos are deceiving
The bed and pillows are wonderful but the heater was old and very loud. In fact so loud that I had to turn the tv up every time the heater started up. The wing of the hotel I stayed in was very outdated and felt lonesome and creepy
January 6, 2013
Rated 4 out of 5 by whiskey staff
Didn't like the phone call at 8:45pm asking if our stay was going OK. We were asleep.
Service in Restraurant was very slow and it was not busy. I have stayed at just as nice hotels that didn't charge for parking and for breakfast.
April 8, 2013