Rated 3 out of 5 by eycnsf If you want the SPG points.....
A pretty middle of the road property - fairly outdated decor with a resort feel. Stayed here only because I needed to be in La Jolla and I wanted to collect SPG points. The rooms are clean and I was upgraded to a spacious room. Mixed experiences with the staff. The front desk guy named Joey was really good - friendly, great attitude, and acknowledged me the minute I stepped through the glass door. On the other hand, the Club Lounge was completely different. The woman on staff during my stay had an unpleasant attitude. I went in twice and was not greeted until I said hello. I bussed my own table and received no acknowledgment for doing so...yet of course the tip jar was out in full view. On my check out day on Saturday morning, the lounge wasn't ready at 7:30, no staff. I came back 10 minutes later to find a different woman setting up. When I tried to use the cappuccino machine, I was told "t's not ready yet. I just turned it on." Ok got it. The whole time she was chatting away with what seemed like regular guests and complaining about how the place was left a mess while she was gone. Very unprofessional and made me feel uncomfortable.
July 16, 2016
Rated 5 out of 5 by AlicesDad Nice Location in La Jolla
I recently stayed at the Sheraton La Jolla, which is a bit farther away than the other major chains, on the other side of the 5. This was my first time staying here, but it won't be my last. The grounds were very nice, and my suite (upgraded by the front desk) was very well maintained. The staff were very nice as well, especially those that work in the Club Lounge which, although it was open odd hours, was quite nice. Given the famous San Diego traffic, I find it odd that the Lounge would open at 7am, which is later than I needed to be on the road. Most other Club Lounges at other Sheratons I stay at open at 6 or 6:30, sometimes even earlier. My only "negative" is that the food at the hotel restaurant, Humphreys, did not live up to the descriptions on the menu. I have seldom had such an underwhelming dinner, as everything was amazingly bland - it's almost as if they were cooking for the geriatric crowd (not that there's anything wrong with that), who did seem to overrun the restaurant. This is very unusual for a hotel restaurant. I'd gladly stay at this hotel again, I'll just be sure I eat elsewhere.
May 23, 2016
Rated 5 out of 5 by ArrowheadAussie My Favorite Hotel Would Absolutely Recommend A+
I love this hotel, from the minute you're greeted by the valet, to the friendly maids with wide smiles, this place is first class and amazing value. We've stayed here two weekends in a row, and will probably be back again this weekend. The rooms are spacious, spotless, comfortable and well appointed. The staff anticipate needs, Stacy and Sharon in the restaurants are fantastic ambassadors for Sheraton, they make you feel like they've known you for years.
April 6, 2016
Rated 2 out of 5 by kanneL Will not stay here again
the room was hot. smelled musty. shower handle fell off in my hand. asked to be transferred to another room and was told I had a standard room and there were none left only preferred rooms. the only thing that was good was the food.
February 12, 2016
Rated 3 out of 5 by MJP2016 Dated, nothing to write home about
Hallway was musty and room was worn and dated, but it was generally clean and the staff was excellent. I'd try another local hotel before coming back to this one. Shopping center next door was very convenient.
February 11, 2016
Rated 5 out of 5 by Leisuretraveller The best hotel stay we have had to date.
Our stay was awesome, the location is great close to the highway and easily accessible. The staff were exceptional ( especially Paul at the front desk), He was warm, informative, helpful and just made our stay that much better. The garden in the hotel excellent would recommend a garden view room/suite for everyone. The breakfast is good with quick service and reasonable prices.
January 22, 2016
Rated 2 out of 5 by tatum19 Not very happy
I'm not really one to write reviews but I was not happy with this hotel experience. My room was not ready upon my requested check in time so I asked if I could park and go to the shopping center and I was told yes and that I wouldn't be charged. 1 hour later my room still wasn't ready so I wanted to go drive around as my son was tired of the shopping center and they charged me $5.00 to take my car out even though I said I had a room that I was waiting to check into. So I wasn't happy about the second $15.00 charge which should of only been $10. The bed was too hard for my taste so I tosses and turned all night, the conditioner in the bathroom was used and the bottle was dirty and the in room starbucks coffee that they left for me was expired. I took a picture and told the front desk on our way out and they said they would have it replaced and it never was. Quality control and customer service was lacking and I will not return here again. The best park was that my son enjoyed the jacuzzi other than that I didn't have any highlights.
January 17, 2016
Rated 4 out of 5 by PVKENL Better Thank Expected!!
Stay at this hotel for one night due to early meeting nearby. Front-Desk staff are very attentive and chek-in process was quick.SPG membership was recognized and got a coupon to get one entry free at their restaurant. The restaurant inside the hotel has excellent food choices and the quality of the food at that restaurant is very high quality which is exceeding my expectation. Room is clean and bed are comfortable EXCEPT room temperature control was a struggling to make it right. Overall, I will recommend this hotel for business & leisure traveling. Will go back to this hotel if I have business meeting there again.
January 3, 2016