Rated 4 out of 5 by BRODY22 Always love the Chicago Sheraton, but they ran short this time
We always enjoy our weekend away at the Chicago Sheraton. This year, however, the check in line was very long. There were several unsatisfied customers in front of us, as well as the Front desk being under staffed.
When we booked the room, we paid in advance for a lakeview room. When we checked in, we were not issued a lakeview room. When I told the Front desk that we should have been booked under lake view, they attempted to get a lakview room for us, but there were none left. We asked for a $20 credit which was issued.
Breakfast had a very long wait for the buffet, which was only adequate for the price.
That being said, the staff at the Sheraton is one of the best, and our room was lovely and clean.
Overall satisfied. Great hotel for the $.
December 31, 2012
Rated 1 out of 5 by Lew49 Really bad experieince
I was informed at check in that I would have to change rooms after one night due to a scheduled remodelling project the next day. The next moring, I was told the staff would call me on my cell when my new room was ready. I checked back twice during the day and was told to be patient -- I would be called when my new room was ready. At 6:30, I came back to the desk to find that my room had been ready for some time, but no one bothered to call me. I spent most of the day in the lobby tryying to work.
I also was not that impressed with the food.
December 12, 2011
Rated 5 out of 5 by DeePFtL Very friendly staff, quiet rooms
I just spent a week at the Sheraton Chicago Hotel and Towers and was very happy with the accommodations. Any staff person anywhere was friendly, offered help, and very gracious. I was on the 10th floor and was surprised at how quiet is was for a bustling city.
The only three negatives for me for the entire were:
(1) The hotel's water use is highly wasteful. The toilets in the meeting room/conference room area flush automatically at nonsensical times and a minimum of 3 times per use, the auto-on water faucets run too long. Multiplied by the number of conference attendees, I'd guess that thousands of gallons are wasted each day.
(2) No refrigerator in the room at such a luxury hotel. The one there was stocked with mini-bar items that couldn't be removed. I needed cold for some healthy food items.
(3) Beware that the only transport from/to O'Hare Airport is taxi (roughly $50) and the Go Shuttle. Make your reservation with Go ahead of time to avoid wait times.
May 2, 2014
Rated 5 out of 5 by Jimbo68 Great All-Purpose Hotel
I have stayed at the Sheraton Chicago many times for many purposes. It is an outstanding hotel with a great location. My only criticism is equally applicable to most Chicago hotels: The parking rates are absolutely obscene. $50-60 per day for parking is obscene.
May 7, 2014
Rated 3 out of 5 by mark4 Average
I booked online with a specific rate and was charged a rate $40 higher at checkout. It was adjusted, but no apologies. I made the "green choice" and did not get housekeeping for 500 spg points. I asked two people to make sure they were posted, but did not get them. I was not recognized as a "Gold" SPG member. Rooms are average and a bit small. Shula's is expensive and the other restaurants are not open for dinner. View from room window and lobby were the best parts of my stay, but no one went out of their way to make this stay memorable.
August 17, 2012
Rated 4 out of 5 by Chief310 Price for value?
While the room had a very nice view, the shower had mold/crud on the gout on the walls. For the price I would expect a little bit better cleanliness. when I pulled the toilet paper off the whole holder fell off and the paper rolled across the floor. Called the concierge desk three times , got put on hold all three times and at least once I waited on hold for 15 minutes and finally just hung up and went down to desk. If they had phone books in room it would have helped. While it is not their fault (probably) parking fees were ridiculous.
August 18, 2013
Rated 5 out of 5 by DetroitTraveler8 Great experience!
I stayed at the Sheraton for a conference and had an incredibly positive experience! The staff was wonderful. My room was ready for an early check-in, which I was especially grateful for after an adventurous trip into Chicago. The hotel was beautifully decorated for the holidays! The only minor issue I had was that the water did not drain well in the shower. I left items behind in the hotel and the staff promptly found them and helped ship them back to me. Overall I had an incredibly positive experience and will definitely be back!
December 17, 2013
Rated 5 out of 5 by Lightek The Hotel and staff are Amazing
I love this hotel. The location is great, the food good, the rooms incredible but the staff is the best around.
I have been here a couple of times and both times had excellent service, an upgrade to an amazing room and wonderful food everywhere I dined.
I cannot say enough good things. Each and every staff member is helpful, polite and made me feel welcome special, and extremely valued. Thanks!
April 21, 2014
Rated 2 out of 5 by Cricket This hotel lacked the response that was expected
We were not told that valet parking was charged almost as much as the cost of a regular hotel room. $51.00 was very excessive for valet parking. Should have been told in details that self parking was available. It took approximately 1/2 hour to get the luggage delivered to our room. We left the room at 10am and returned at 4:30 pm to shower and dress for a function that was to begin at 5:30pm. The room had not been cleaned nor had the bed been made nor had fresh towels been delivered. Had to get towels from housekeeping in the hallway.
May 28, 2013
Rated 5 out of 5 by JamezYi Platinum Plus
The hotel staff far exceeded my service expectations. I stayed at this hotel two days ago and I am still dreamy from the service. The staff recognized me as a platinum member and made every adjustment possible to put me in a beautiful suite. Torre and team are awesome. I know where I will be staying next time I am in Chicago.
This hotel is located very close to the magnificent mile. Great shopping and entertainment options nearby. Eataly and Navy Pier are within walking distance.
If the weather is pleasant, take the walk South to the Cloud Gate and Millenium Park. If the weather isn't pleasant, then the red line is close by (Grand/State).
Overall, the hotel is fantastic. The interior is kept up and clean. The executive lounge offers spectacular views of Chicago.
February 4, 2014
Rated 4 out of 5 by Frida Great Location
The hotel was in a perfect location and our room had a great view. We were very happy with everything, despite having a long wait for check-in.(Preferred) However, it was Easter Sunday and as the hotel is very large it was understandable.
May 7, 2014
Rated 5 out of 5 by KimmyB95 Awesome Location!!
Despite I found this hotel on Expedia for much cheaper per night, Sheraton matched the price and gave me the same price. Hotel was beautiful inside, lobby and there's a Stabucks!! YAY!! The parking fee was outrageous ($38 daily for park and leave/self pay) but really there is no need for a car. Everywhere is too expensive to park and you can pretty much walk anywhere downtown. Plus taxi drivers are nuts there :) We had a wonderful stay and will be back to this hotel again, best location!!!! Close to everything!! Thank you Sheraton!!
August 9, 2012
Rated 4 out of 5 by FirstHope Quality Stay
I recently spent 4 days at the Sheraton Chicago Hotel even though I'm a Chicagoland resident. A business meeting with early starts and long days made it most convenient to be in the middle of the action. It was a big conference and while a long line of folks waited to be helped, customer service was very friendly, not rushed. The hotel has a great location for taking advantage of the Chicago scene. The room was spacious; had an electrical plug in close to the bed for my "crackberry"; had an amazing view of Navy Pier; and was very quiet the entire stay. While accommodations were wonderful, I was highly disappointed with the hotel coffee shop on the lower level. It was empty at lunch and still service was bad; my order was wrong. All in all a great stay.
August 27, 2012
Rated 4 out of 5 by luisrene82 ROOMS NEED TO BE RENOVATED
PERFECT LOCATION, GREAT STAFF, NICE HALL BUT ROOMS NEEDS SOME RENOVATION TO BE UP TO THE HOTEL QUALITY LEVEL
May 12, 2014
Rated 4 out of 5 by hantinvy suite has views over lake, city and river
stay her for 3 nights, get upgrade to a suite, pretty big because it is from 2 rooms' conjunction, but almost never use the living room, nice to have two bathroom, idk if it is the sound isolation is not good, or people next room are too noisy.
club lounge breakfast selection are too few,
check in was quick, especially there are lines for spg (there are about 30 people waiting in line every time i walked by the lobby)
when i check out, a mystery charge in the bar comes out, have no idea what happened, but the charge was taken out
April 7, 2013
Rated 5 out of 5 by VIA1fan First Time in Chicago
Decided to stay at the Sheraton Chicago and prepaid for a room. When I arrived at the hotel, I asked if I could purchase an upgrade and the reservation attendant walked me through three possibilities. In the end, I asked her to recommend the best choice and she was kind enough to guide me to an executive suite overlooking the river.
Great choice, a wonderful view and I found an office tower supermarket a block away for all my last minute purchases that you always forget to bring with you when you travel.
Will definitely return!!!
March 4, 2013
Rated 5 out of 5 by Traveller325 Business Trip becomes a Pleasure
Beauitful property, great staff, comfortable & clean. I had a room on the 20th floor with a gorgeous view of the Chicago River and the lights of downtown. I was attending a seminar at the University of Chicago's Gleacher Center which was a short walk across the street so it was very convenient for what I needed. As a Starwood Points member, I had access to the Club Lounge and that's always a nice feature. The front desk clerk, Tori, was great to work with also. I really appreciated her friendly welcome and attention to the details.
April 28, 2012
Rated 2 out of 5 by Mike824 Underwhelming
Was not greeted nor recognized as a return SPG guest. My colleague who happened checking in next to me received royal treatment.
Room was small and not renovated. Felt like 1984.
May 9, 2014
Rated 2 out of 5 by averagetraveller Far too dirty for a Sheraton
This is a fairly typical property with the comfortable bed and service charges for virtually everything except the air you breathe. My room had someone else's hair in the shower and something mysterious around the toilet seat bolts. Thank goodness I bring my own disinfectants and cleaners. I was participating in a conference so a number of people needed to be fed at the same time, but there really is no excuse for dirty utensils and glasses waiting on the tables. The conference food was ok but have had better even at a conference.
June 26, 2012
Rated 3 out of 5 by sharvancik Hotel is not kid friendly
The accommodations are nice, but the rooms are very small, there is no refrigerator or microwaves.
Upon checking in the front desk told me where to park, but did not clearly provide directions to the self-park. I get to the self-park and the person in charge tells me they are full. The parking attendant was aggressive and I was very offended. He finally told me they will valet park my car for that night until 3pm the next day for a cost of 45. I get my bill after leaving the hotel and they charged me 100.00. This is unacceptable.
December 12, 2012
Rated 1 out of 5 by KMK19 very disappointing
Hotel check in was smooth and the front desk person was very nice. It went downhill very fast from there. Room carpeting was stained and dirty. False fingernails on floor in front of loveseat. Hair in the bathtub and on bathroom floor. Coffee service the next morning arrived on time but not even hot. The sheets were not changed and clean up and restock was dismal. The hallways were dark, cold and there was a dirty room service tray out in the hallway for two days. The only upside was the location and the bed was very comfortable.
August 2, 2013
Rated 3 out of 5 by jkhAZ Good stay, but expected more from club level room
Overall, my conference stay was fine. The staff were friendly and accommodating, the lobby and dining options were nice and the meeting rooms were comfortable. The location was great as well.
My disappointment was with the room I was in (3430). It's a club-level room on the top floor of the hotel. It was big and the bed was comfortable, but the room was in a state of disrepair. The sink has a long dark crack running all the way across it, the wallpaper was peeling, the paint was flaking off of the full-length mirror inside the door, there were unfilled holes drilled into the top of the dresser, and there were other things that contributed to the whole room having a worn and dated feel to it. It sort of made the time I spent in my room less than pleasant.
July 30, 2012
Rated 3 out of 5 by Petronela Nice but...
Nice room, good night's sleep but the bathroom had absolutely no counter space.
May 12, 2014
Rated 5 out of 5 by RichhhieRich Love this hotel
This Sheraton is the best. Rooms are updated and comfortable. Staff are excellent. Nice and quiet for being in the heart of downtown Chicago. Highly recommend this Sheraton and would like to thank the employees for making our many stays here so enjoyable.
May 4, 2014
Rated 4 out of 5 by Mariella32 Disappointed at Sheraton Chicago Hotel and Towers
I purchased a Premium room up from the Traditional room, As a SPG Gold I expected an upgrade. When I asked I was told yes the room is an upgrade. I was truly disappointed when I got up to the room, my "upgrade" gave me a view of the parking lot. I can stay anywhere, particularly since I live in Chicago. The Sheraton Chicago was a short retreat . I wanted to use my SPG network!!! I returned to the desk and asked if this is what my purchased Premium Reservation Upgrade is. This new Reservation desk clerk gave me an excellent room.
July 8, 2013
Rated 3 out of 5 by elaine05 staff was excellent
Rooms outdated, no number on door for our room. Could not use frig. for dinner leftovers, could have rented one for $35 why put fridge in ads if you really cannot use. Breakfast prices are way out of line, $16 for French Toast REALLY!
May 5, 2014
Rated 2 out of 5 by SAMCATHY SAM AN CATHY COLTUN
MY WIFE AN I WERE GOING TO FORMAL PARTY ON SAT OCT 19
WE ARE GOLD MEMBERS OF STARWOOD FOR YEARS
WE CALLED THE HOTEL AND ASKED IF THERE MIGHT BE A DAY RATE SO WE COULD DRIVE IN FROM IND. AND CHANGE AND GET READY
THEY WERE ABLE TO WORK THIS OUT AND WE USED SOME OF OUR POINTS
THE ONLY THING THE ROOM WE WERE GIVEN ROOM 2005 SOMEONE FORGOT TO CLEAN IT
THERE DISHES AT THE DOOR WHEN WE GOT TO THE ROOM WET TOWELS AND WASH CLOTHS ON THE FLOOR IN BATH
OLD COFFEE GROUNDS IN THE COFFEE POT AN WASTE PAPER NOT PICK UP IN THE CAN == NOT GOOD
October 21, 2013
Rated 4 out of 5 by 2014trv early checkout penalty excessive
I had to cut a day off a 3 day planned stay for business reasons. When I checked out at mid day, I was told that the cancellation penalty was a full night's charge. Usually hotels accept cancellation prior to 6pm, same day, without any penalty. This charge struck me as excessive.
May 2, 2014
Rated 1 out of 5 by NYCBusiness $200 for a 50min phone call to New York and $50 for 2 eggs and toast
The hotel was average, the staff were mostly helpful, but what I thought was ridiculous was the $200 charge for a phone call I made to a different state. IN addition I ordered 2 poached eggs and 2 slices of brown toast to my room and it ended up costing $50. Extremely overpriced and when I questioned the phone bill the front desk was totally unhelpful, asked me to speak to accounts, then accounts were unable to take my call so I had to leave a voicemail. I can say for sure that I will never stay here again on my business trips.
August 1, 2013
Rated 5 out of 5 by ChicagoVisit Christmas Visit in Chicago
The facility was very big but nice. The check-in process was quick and friendly. We upgraded to the club level and the staff there was absolutely fabulous! So friendly, accommodating and cheerful. Even though they were working over the holiday everyone was so nice and pleasant. Great conversation and treated us like family. I can't say enough great things about the Club level of this hotel. Although a large number of conference attendees came while we were there and it became a bit crowded, we still had a wonderful stay.
December 30, 2013