Rated 5 out of 5 by JOY123 Great Stay! Hotel is First Class!
Great location. River View was especially nice. Beds/pillows were like sleeping on a cloud! Linens were fresh & clean. All areas of the hotel were kept clean. Edward & Nate in Valet Parking took such good care of us! Thanks guys! Only negative was that there was a HUGE convention going on & those convention people tended to consume the hotel & facilities. They descended on the hotel & it was difficult to find any "free space" at the hotel that didn't have others already there, hooked up to laptops, dining, drinking, etc. We LOVED the convenience of the Continental Breakfast & Snack Club. .
August 10, 2013
Rated 5 out of 5 by Art70 The Hotel was very comfortable
The Hotel was located in a accessible location. Very easy to get around to other venues. Door man where very prompted about your needs. Checking in was so easy and fast. The staff were very helpful. My room was very nice, clean, everything was up to date and worked well. The cleaning staff keep the rooms very well maintained during my stay. I would come back again.
April 2, 2014
Rated 5 out of 5 by THSNA2014 April 2014
excellent value for the price. great location!
April 13, 2014
Rated 3 out of 5 by TorontoDB Great City, OK hotel
I stayed at the Sheraton Chicago during the restaurant show so they were sold out and as a result I ended up in an "ADA equipped room" but unfortunately there was no where to out your shaving kit etc. The Internet was very slow and the desk chair was broken. They replaced it with an older wooden chair with a nail poking thru the seat cushion. The arm chair had a layer of visible dust. The staff were generally pleasant and the location of the hotel was great. The room decor was fairly up to date. So overall, loved the city, and the Sheraton was OK. Would conditionally recommend to friends.
May 14, 2012
Rated 2 out of 5 by Doc12 You could do better
A little disappointing, overall. The rooms are a bit dated and in need of maintenance such as a towel bar falling off the wall. No bible in the room. I was supposed to get a voucher for each night participating in the "Green" initiative which forgoes cleaning of the room but the staff obviously were unaware of how it worked and my vouchers never appeared. Check-out/check-in was chaotic with only one staff member available until the line reached 30 people and people started to complain. Everything was overpriced--$5 for a small bottle of water? Really? Overall, the value was not there...
May 17, 2013
Rated 5 out of 5 by Stevedg Sheraton Chicago Hotel and Towers
My wife and I have stayed at this Sheraton during all the madness of the Chicago Cubs Convention. The staff does a wonderful job of serving the hundreds of guests in a timely and friendly manner. We were checked in and at our room within minutes of arriving. The room was available early and they were glad to let us check in early! Our room was spacious up-to-date and had a wonderful view of the city. We ate a meal at the "Burger" restaurant in the lower level and it also was quick and was DELICIOUS. Two Thumbs up for this hotel! We look forward to returning ...
January 27, 2014
Rated 5 out of 5 by IPW2014 Great location, comfy rooms, exceptional check-in experience
Exceptional check-in experience. Beautiful newly renovated guest room. Fantastic location.
April 11, 2014
Rated 4 out of 5 by cindy66 Awesone
The staff at this Sheraton went above and beyond what needed to happen. Arrived my room was not ready!!! NOT GOOD within minutes I found out I would have to move the next day to the room I had paid for, NOT GOOD. I was at meetings all day and could not move, before my husband arrived!!! He would POP if he had to move us. So Charles at the front desk had everything moved and in place before my husband arrived. He never knew there had been a problem. So It was very nice to know that someone, went above and beyond what they really needed to do. And as a SPG guest I think that is awesome.
February 25, 2013
Rated 2 out of 5 by pbhatia 5 phone calls and 2 rooms later, still no heat in the room
Made 5 phone calls re: the heat not working in my room and swtiched out two rooms as well, still no heat. I asked guest services to check if the heat was working before having me move again. They informed me that they did check it. I arrived into the room and the panel/heat was dead.
I was told i will recieve 5000 bonus points for in inconvenience but i still don't see them credited.
Upon checking out, i asked the guest services personal to print me an itemized bill for my stay and he infromed me that he didn't know how to do that.
Horrible stay and management/guest services staff.
January 3, 2013
Rated 2 out of 5 by salexander Rooms were lacking
The gathering spaces were good at the hotel, but the rooms needed some help. Glasses and ice bucket were dusty. One of the available candies for purchase had already been opened. The spout in the bathtub was loose.
April 7, 2014
Rated 4 out of 5 by Adammco A huge hotel but with excellent, presonal service
Favorbaly impressed - I don't normally care for big hotels
April 11, 2014
Rated 2 out of 5 by varisimage Vacation
My wife and I recently stayed here for vacation and as a SPG member with gold status; I expected the rooms to be better for the price listed. The room was mediocre and needs to be refurbished. We stayed on the SPG 30th floor with a good view but asides from that, I felt like I walked into a motel 6. The bed looked nice but was uncomfortable. The room was small for the high price listed. Aside from the important part which is the room. The staff was great and the hotel was at a great location. I guess parking around downtown are all ridiculous so all said, you might get a better bang for your buck staying a little outside of the downtown area and take public transportation which is a lot cheaper anyhow.
June 30, 2012
Rated 5 out of 5 by JBean Wonderful!
I was hesitant to reserve here since I had a somewhat negative experience several years ago. However, I reserved anyway since the location was right, the price was right, and I remembered the beds were unbelievably comfortable. I am so glad I made this decision-this stay completely remedied my negative experience from my last stay. Every member of the staff I interacted with was very kind, accommodating, and helpful. The beds were just as I remembered-heavenly! We had a fantastic river view on the 23rd floor, an unexpected upgrade. I will surely stay here when I visit Chicago again.
October 24, 2012
Rated 2 out of 5 by siuc2001 Unmet Expectations
Upon arrival I was greeted with rude staff at check-in. I was not able to get a room until almost 5 p.m. despite having made reservations three months in advance. The hotel is dirty and outdated from the lobby areas to the rooms. Staff was unpleasant the entire time and the concierge provided inaccurate information on two occasions. I stay at Sheridan hotels often and this was by far the worst. After paying almost $1000 for my stay I requested a late checkout for 1:30 and was told no (despite having to wait until almost 5 p.m. to get a room at check-in). But, I was told if I signed up for the rewards program they could allow the late checkout--just another sign they didn't truly value my money or my stay.
July 31, 2012
Rated 2 out of 5 by kjahima Read your bill and track expenses closely
I had ordered room service, with the price clearly printed on the menu. It was not delivered until I called, it was delivered and the charge was $4.00 more than the menu. I had requested laundry services, i did not get an itemized bill by the charges on my laundry ticket were $40.00 less than I was charged at check out. Even the desk staff could not explain it as they had no itemized bill. After investigation they told me I was overcharged by $29 and it was removed. Upon check in I asked and was told internet service was included in my room rate, on check out I was charged $13.95 each day for internet. Again I had to ask this to be removed. I can understand one bill error, I am concerned when there are 3.
October 11, 2012
Rated 3 out of 5 by Layla11 Not as nice as usual
The location of the hotel is great - right on the river and downtown. The parking is a bit removed and can take a while to get there and is very expensive.
The room wasn't as clean as I've seen in other Sheratons. The desk had a layer of dust and the bathroom tub could have been cleaner (a bit of mold and mildew) and dark marks on the non-skid part of the tub. The carpeting was also stained in the hallway
The internet which Sheraton charges for was extremely difficult to use. I had to call tech support 3 times to get assistance spending at least one hour on the phone in total.
August 28, 2013
Rated 2 out of 5 by PixieinVA Dirty Dishes and needs maintenance
I was disappointed in my stay in this hotel. My shower curtain holder had rust on it. The room was just ordinary with nothing to really make it stand out, which as a Sheraton, I expected better.
I had asked how much was going to be help on my credit card, and for 3 night was told that it would be around $900. When I received the check out confirmatin, I found it had been over $1,000!
In the conference meals, there were dishes that were in the piles for buffets, water and coffee, that were dirty. One breakfast, there were more unused dirty dishes on the table than used dishes.
June 27, 2012
Rated 5 out of 5 by north1955 GAWDA Meeting March 2014
Hotel was perfect for our meeting. Large meeting rooms to accommodate us.
Good AV equipment, 2 screens.
Nice bar set-up easy to find people.
Easy access for our off site visit.
My second visit with in 30 days , both
good travel experiences. Front door guys are great!
April 2, 2014
Rated 5 out of 5 by Ryan654 What you'd expect
I stayed at Sheraton Hotel and Towers in late June 2013. Regarding my actual stay: the hotel staff was very accomodating and the room was great - I couldn't ask for anything more.
My only issue was travel to the hotel. The website lists a shuttle service that runs from O'Hare to the downtown location every half hour. However, at the airport the Sheraton shuttle driver informed me that they didn't offer such service to the downtown hotels. I took the blue line metro to Clark/Lake, and it was no big deal, but just a minor annoyance for any travler eager for their destination.
July 1, 2013
Rated 4 out of 5 by Tara2013 Great View of Navy Pier!
I stayed on the 34th floor and had a beautiful view of the Navy Pier! The view was mesmerizing! The room was comfortable and very clean. The housekeeping staff is WONDERFUL! My only problem with the hotel is the food options ... they are terrible. There's only a Bistro Cafe open for breakfast and lunch or Shula's (a very very expensive steakhouse). There's also a coffee place and a bar and THAT'S IT. Room service is not good. It's horribly expensive and the food options are terrible. I'm very disappointed in this hotel regarding the food options available to its guests.
November 18, 2013
Rated 3 out of 5 by jdp777 Internet
I have been in a lot of hotels over the years. But even one that is a lot less than 1,000 for three nights will let you use their wifi. I could not downstairs to the java shop and drag my little grand - daughter to check in with work. Plus she could not use the IPAD that I drug with us there , even though I had it in sync with my phone, we still could not use our electronic devices. This is crazy and don't says for another 60 we could of paid and used it because we thought it was over priced to begin with . Oh and another 51 dollars a night to park for guests is outrageous!!
June 18, 2012
Rated 3 out of 5 by Chick0618 The hotel is in a nice location.
We have stayed at this hotel several times, specifically around the Christmas holiday. The view of the Chicago River and skyscrapers from our room is spectacular. However, the biggest disappointment was the breakfast buffet on Saturday morning. We were told it was not running full service due to a conference with 3000 people in attendance. We have gone to this hotel year after year for our annual holiday celebration and my young boys along with myself were SO disappointed. If things like this are not running full service, it should be noted on the website or via an email. The breakfast buffet is otherwise spectacular, and it was definitely a downer to this trip. I did not complain, as there was no point of it.
December 23, 2012
Rated 5 out of 5 by Dotty13 housekeeping issues
there was gum or something on the carpet which I reported to housekeeping and was not cleaned or picked up. part of one of the curtains was not connected properly and housekeeping said they would report it. we opted to have bed linens changed every day not sure they did as the corner of the left top where I pulled out from the mattress hung there for 4 days, and I was locked out of my room at 9:30 am way before the checkout time and I had to get security to get me back in. the registration was already in the next persons name and I could not use the room key or the club key
May 6, 2013
Rated 4 out of 5 by Trish Read the sign regarding the snacks and beverages!
The hotel is in a good location for anyone visiting the Navy Pier and Magnificent Mile. We always stay at the Sheraton while we are in Chicago. The only flaw is that the beverages and snacks that are provided to purchase, will be tracked to your room, even if you just pick it up to look at it. There are sensors on the tray and in the refrigerator. We made the mistake of looking at the labels and were charged the price of the item. However, we alerted the staff and they were kind enough to remove the charges. We even offered to have them come up to the room and take a look.
February 2, 2013
Rated 5 out of 5 by mcguire03 Great service
Rooms are very comfortable, clean. What is outstanding is the service. From bellman, front desk, concierge, valet parking, room service. Really, really good.
April 5, 2014
Rated 5 out of 5 by Lordby Great place to stay
Great place, Cumffy bed and executive lounge was great. Water was hot even on 32nd floor. Just wish they had a hot tub.
April 6, 2014
Rated 5 out of 5 by Marel good service even with a crowd
The hotel had a large group Saturday night but still provided quick check-in and valet service. Lobby carpet was being replaced on Monday but hotel provided directions for accessing various areas so even this major renovation did not present a problem for guests.
February 19, 2013
Rated 1 out of 5 by Woodsnake Noisy
For my 12 nights stay they have given me a room just above the conference rooms. The attendents of the coference start making a terrible noise at 7.15 AM. couldn't have had a worse location. Also in the evening there is a lot of noise from the bar andconference rooms coming to my room making it impossible for me to relax after a full day work. Second thing is that the shower has almost no hot water pressure. As a result the stream is misserable and I can't have anice relaxing shower. For sure the last time I'll book this hotel and I will discourage anyone from booking it.
April 17, 2013
Rated 5 out of 5 by shw517 Chicago Review
The Chicago hotel had great customer service.
April 7, 2014
Rated 5 out of 5 by MamaLove Splendid view of Chicago river and skyline
Beautiful escape from daily drudgery of work. My daughter's work environment is very stressful so this was a great midweek escape for her 44th birthday.
April 4, 2014