Rated 4 out of 5 by heidikeng Solid
Very good overall.
I lost my driver's license & was at the airport before realizing it; staff were professional re: getting my information over the phone and overnight mailing it back to me ASAP.
The only problem I encountered was that my pajamas went missing the 2nd day of my stay. I'm quite sure that they were lost in the sheets but they never turned back up. I was disappointed; the front desk was pretty indifferent/unapologetic (the gentleman just phoned security 1x, and had a "oh well, too bad" sort of attitude).
April 7, 2014
Rated 3 out of 5 by Steve841 Excellent location, poor service
Our room had a first-rate view of the city, river and lake but was in poor condition. The bathroom sink was cracked and the tub did not drain properly; when used for a shower water collected ankle-deep. We requested a mirror to use for make up. but this request along with the other concerns went unanswered Though we informed the front desk of these issues the first morning of our stay, they were not addressed at all during the four remaining nights we spent in Chicago. The conference facilities were very good, making the meeting we attended comfortable.
July 27, 2012
Rated 2 out of 5 by 2415guest 2415 needs work
the room was clean and bright and the city views were spectacular. the problems were the beds and bath, Each of the 2 double beds had worn matrasses with deep impressions or holes that were just by the nightstand. The outside parts of the bed were better but then you were far from the night stand.
The shower had a removable hand held head but the hose was broken and shot water out onto the floor and soap dish. h break was in the middle so you could not just tighten it to get it to stop. The hose needed to be replaced.
At checkout I informed the staff.
October 7, 2013
Rated 5 out of 5 by Radgirl19 Location
This hotel is in a great location. We walked everywhere we needed to go. The only negative thing I have to say is we had made reservations a few months in advance for one of the upper floors which had all access to breakfast,all day refreshments and night time hors devours . They did put us in another newly renovated room but we still received access to the amenities. I believe the other room had a few minor upgrades that our room did not have like bathrobes, makeup mirror, etc. Overall our stay was wonderful! Would definately recommend or stay again!
October 3, 2012
Rated 3 out of 5 by weddinggoers Disappointed
Our hotel stay was not up to our expectations. There was a hole in the room wall by the door, the room somehow smelled of stale smoke, the fluorescent lighting in the bathroom was very dim and flickering, and we found hair in the bathroom (tub & floor) upon entering the facilities. Unfortunately we had no time to change our room since we were part of a wedding party and the schedule was so tight. We have stayed in hotels at this price range before and have had much better experiences. I hope that the state of our hotel room was an isolated incidence.
September 30, 2013
Rated 5 out of 5 by Cruisegal Great Views!!
Great Location and Views!!!
June 11, 2014
Rated 5 out of 5 by Nancy2016 Great location
The hotel is located right on the river. I had lunch outside watching the boat sail by. Very freindly staff.
June 9, 2014
Rated 3 out of 5 by Hymie more attention in the hotel room
TV was not working properly
Housekeeper overlooked details on refilling stock for coffee and water,
Asking for assistance for directions was ordinary
light did not work by desk
room service food trays left in hall by my door
June 3, 2014
Rated 5 out of 5 by debdebbo Had a great stay here
From the moment we entered we were treated with a friendly and helpful staff, on check in we were offered a complimentary breakfast.
Within walking distance to navy pier,michigan ave, bus stops right outside and right down the street was a free trolley stop.
Had a great time and plan on coming back and staying here again.
The only thing we wished for was a cooler room, temp doesn't go below 68...and next time we will make sure we have a fridge in the room, otherwise room and the view were great.
Roome service was pricey but again we were in chicago
July 12, 2012
Rated 5 out of 5 by SIUPhD85 All 1200 rooms filled for Thanksgiving
Many marching bands, cultural groups, and spectators stayed at the Sheraton for the parade. I thoroughly enjoyed the buzz and the holiday feel.
From our room on the 9th floor, we enjoyed a grande view of the cityscape.
Parking was easy and comfortable.
My only disappointment was that we could get nothing to eat in the restaurant; I eat vegan, and my wife eats dairy free/wheat free. BUT, within walking distance, the very helpful concierge directed us to three most accommodating restaurants with great ambiance in addition to preferred food choices.
November 30, 2013
Rated 1 out of 5 by MHagan OUTRAGES!
I paid $600 for a room with two double beds, a half table & chair & two other chairs in the room, there was barely anywhere to walk, only one person could walk at once & if you did move at the same time you would have to be back to back. The hotel staff was incredibly rude, waiters were horrible, incredibly over priced food in the hotel. People would leave dishes outside of their doors for days, there was food crumbs over the floors all of the time, when I called for towels they didnt bring them so I had to call 10 minutes later demanding my towels, & was then told they are on their way & then waited an hour for them to actually get to my room. Horrible experience. I would NEVER recommend this hotel & I will NEVER return! HORRIBLE HOTEL!
March 11, 2013
Rated 5 out of 5 by chitown Location is everything!
The hotel is wonderful, located in the heart of such an amazing town. Our only complaint was the housekeeping. They did not leave toitelries as in times past. I even had to get toilet paper and kleenex off the cart in the hall as it was not replaced when empty. I had to call down for shampoo when I returned from a conference as it was not replaced when empty. They spare electricity with the vaccuum as well, not done in our room during our stay. Front desk staff were very helpful and effecient. waitress staff were great in the bars and restaurant.
May 9, 2012
Rated 4 out of 5 by Josh13579 Great Location and Excellent
The staff at the hotel was very helpful in making my wife's birthday fantastic along with catering to both our kids (ages 2 & 4). Also, Renee who works on the club lounge is stellar. He shows enthusiasm and is great with kids and even thanked us for using the club. I travel extensively and have not met anyone who shows as much joy in his work.
May 25, 2014
Rated 5 out of 5 by Balto Great location and superb hotel
I loved staying at this beautiful hotell with superb location. Lovely beds, lovded the swimmimgpool! Vert friendly and helpful straff. The breakfast at the lounge could have been more varied.
June 4, 2014
Rated 1 out of 5 by wallybeave horrible management
we were there for a convention and the hotel offered free shuttle in advertsing. when we arrive they tell me shuttle was only for the person who registered the room. crazy! we had upgraded to club level. the beds were amazingly soft and comfortable however the club level ran out of food for breakfast well before 30 min prior to clean up time. when i spoke to manager about shuttle the conversation ended with him walking away and letting the door shut behind him in our groups face while i was still asking a question. he insinuated we were being fradulent in trying to get additional shuttle passes. he ended up giving us the remaing 3 passes for the other 3 attendess because he was "giving us the benifit of the doubt" ... what? not professional!
March 15, 2013
Rated 3 out of 5 by jjc1964 "Room" for Improvement
Was in town for a conference. Four hours after arrival Bell Hop entered room unannounced after one quick knock to inquire if I found any bags in room when I arrived - this should have been handled by a phone call from front desk. Third day housekeeping made-up room after I requested the Green option not to have room made-up, I don not like hotel personnel in my room while my belongings are unattended. I was promptly promised extra reward points by the front desk for my inconvenience but 1-week later only half of them posted to my SPG account.
October 22, 2012
Rated 4 out of 5 by BRODY22 Always love the Chicago Sheraton, but they ran short this time
We always enjoy our weekend away at the Chicago Sheraton. This year, however, the check in line was very long. There were several unsatisfied customers in front of us, as well as the Front desk being under staffed.
When we booked the room, we paid in advance for a lakeview room. When we checked in, we were not issued a lakeview room. When I told the Front desk that we should have been booked under lake view, they attempted to get a lakview room for us, but there were none left. We asked for a $20 credit which was issued.
Breakfast had a very long wait for the buffet, which was only adequate for the price.
That being said, the staff at the Sheraton is one of the best, and our room was lovely and clean.
Overall satisfied. Great hotel for the $.
December 31, 2012
Rated 1 out of 5 by Lew49 Really bad experieince
I was informed at check in that I would have to change rooms after one night due to a scheduled remodelling project the next day. The next moring, I was told the staff would call me on my cell when my new room was ready. I checked back twice during the day and was told to be patient -- I would be called when my new room was ready. At 6:30, I came back to the desk to find that my room had been ready for some time, but no one bothered to call me. I spent most of the day in the lobby tryying to work.
I also was not that impressed with the food.
December 12, 2011
Rated 4 out of 5 by dkjh Hotel offers nice features
The room temperature was difficult to control. Was very warm. The towels have seen their life. The location and staff were very good. Access to the lounge was very helpful.
June 4, 2014
Rated 5 out of 5 by Melvin6985 Warm Welcome/Cold Weather
Visited during the Christmas season. Brutally cold outside, as Chitown usually is. Staff was warm and friendly!
June 6, 2014
Rated 3 out of 5 by Jdisappointed a bit unnerved
I killed two small black flies in my room. There was a rumor of bed bugs in other rooms. The Starbucks had few food options - it did not look appealing. The bar table areas and chairs frequently had crumbs and was sticky - last call on Thursday night was 11:45 despite a full bar and lounge area of business people. Limited food offerings and slow service to lounge tables. Few hairspray offerings in the shop and $4 for a small spray seems incredulous!
May 3, 2014
Rated 5 out of 5 by Geekynurse 1 night
Just stayed overnight but staff was welcoming, room was great.
June 7, 2014
Rated 4 out of 5 by MWFSA So close...
I had a great room. The staff were excellent. However, I can't quite understand how the mid-range hotel in Pigeon Forge TN I stayed in the week before can offer free wi-fi, but the Sheraton in downtwon Chicago can't. If it is an upgrade incentive, it's lame. Starbucks is just a couple of blocks away.
May 27, 2014
Rated 4 out of 5 by CLFitz Nice hotel - great amenities
Nice hotel with great amenities!
June 7, 2014
Rated 3 out of 5 by mark4 Average
I booked online with a specific rate and was charged a rate $40 higher at checkout. It was adjusted, but no apologies. I made the "green choice" and did not get housekeeping for 500 spg points. I asked two people to make sure they were posted, but did not get them. I was not recognized as a "Gold" SPG member. Rooms are average and a bit small. Shula's is expensive and the other restaurants are not open for dinner. View from room window and lobby were the best parts of my stay, but no one went out of their way to make this stay memorable.
August 17, 2012
Rated 3 out of 5 by TGRtraveler Good and bad
While the staff was accommodating when we checked in, I had to switch rooms because I did not get the upgrade I expected. This was fixed promptly and to my satisfaction. After the helpful and accommodating check-in process it went downhill. The rooms were not as clean as we expected. The toiletries were not good. But what actually made our trip less enjoyable was the lack of assistance we received from night time staff. We asked for directions and were not given clear instructions inside the hotel. We were give even worse instructions on locating a bar next door to the hotel. We valet parked, yet had to go inside to the desk and wait in line to drop the keys off to the desk and then had to go to the garage ourselves twice to get the car. If I wanted to go to the garage I would have self parked. Honestly I feel we should get our money back for valet. I will never stay here again.
May 12, 2014
Rated 5 out of 5 by TravelGirl14 Great Location; Incredible Staff
This hotel is in a very convenient location to many Loop attractions. Right on the river, walking distance to the lake with a beautiful night view. The staff are really what made our stay shine. The front desk was friendly & efficient. The concierge services the best at any hotel I have stayed in. The lobby and attached bar area was spacious, convenient for gathering or for relaxing. The rooms were clean, provided all required amenities and the bed was VERY comfortable.
April 22, 2014
Rated 4 out of 5 by Chief310 Price for value?
While the room had a very nice view, the shower had mold/crud on the gout on the walls. For the price I would expect a little bit better cleanliness. when I pulled the toilet paper off the whole holder fell off and the paper rolled across the floor. Called the concierge desk three times , got put on hold all three times and at least once I waited on hold for 15 minutes and finally just hung up and went down to desk. If they had phone books in room it would have helped. While it is not their fault (probably) parking fees were ridiculous.
August 18, 2013
Rated 5 out of 5 by jennha Sheraton Chicago
Hotel has great location, beautiful color scheme in sleeping rooms and meeting space. The staff was very friendly and empowered at every turn. It was a Holiday weekend, and not once did it seem as they were understaffed or uncaring about any of their guests. LOVED IT!
May 28, 2014
Rated 2 out of 5 by Cricket This hotel lacked the response that was expected
We were not told that valet parking was charged almost as much as the cost of a regular hotel room. $51.00 was very excessive for valet parking. Should have been told in details that self parking was available. It took approximately 1/2 hour to get the luggage delivered to our room. We left the room at 10am and returned at 4:30 pm to shower and dress for a function that was to begin at 5:30pm. The room had not been cleaned nor had the bed been made nor had fresh towels been delivered. Had to get towels from housekeeping in the hallway.
May 28, 2013