Rated 4 out of 5 by devin85 Good stay, frustrating business
Hotel and staff are overall wonderful. Its frustrating to be charged for wi-fi as a SPG and when you pay for it, it still doesn't allow vpn. I chose to stay with starwood hotels because they are consistent and near my office locations, but the inability to vpn from this one left something to be desired. Emailed staff re. canceling wifi order but haven't heard back yet.
February 19, 2014
Rated 5 out of 5 by Sandbagger Terrific Weekend in Chicago!
We stayed at this hotel because of the great rate offered to Strictly Sail attendees. Proximity to Navy Pier and Michigan Ave. was terrific. Hotel staff was very helpful and accomondating. Rooms were very well appointed, clean and housekeeping was excellent! We will definately return to this hotel when visiting Chicago.
February 18, 2014
Rated 5 out of 5 by gfmsugrad 2nd Outstanding Stay this month
The staff and management go above and beyond at this Sheraton. They made sure this stay went smooth from start to finish. The club lounge was awesome, the only slightly irritating thing is the card you fill out is a bit tacky- the card appears to solicit a tip and nothing more than that.
The location is wonderful, as you can walk to all the shopping, navy pier, and millennium park,. This is one of the best locations in town!
August 11, 2013
Rated 5 out of 5 by Tejano Staff is outstanding
My experiences at the Sheraton Downtown Chicago have generally been excellent. The primary reason for this is the staff, from the reception to housekeeping to maintenance to the concierge to the club lounge reception--all are trained in providing warm hospitality and excellent customer service. For example, I needed my shoes shined for a dinner engagement. I simply asked, and it was done. Extra towels? No problem. Directions? There were maps, suggestions, and taxis waiting. The weather getting stormy? Umbrellas are available. I appreciated the attention to details that were evident in the rooms, lobby areas, and dining facilities and lounges.
May 7, 2012
Rated 2 out of 5 by BTD1 NOT a business hotel
Good location and above average rooms with great view of the Chicago River.
Does not have proper safes that can hold a laptop in "recently refurbished" room which is remarkable in this day and age for a hotel that is aimed at the business traveler.
One day my room was not made up by 2 PM despite a request to have it made up at 730 AM.
Spoke to General Manager who apologized, promised to look into it and asked to call him if I have any other problems.
Two days, later had the identical problem. Called the General Manager and left a message which was never returned despite my calling again 2 days later.
June 26, 2013
Rated 5 out of 5 by JamezYi Platinum Plus
The hotel staff far exceeded my service expectations. I stayed at this hotel two days ago and I am still dreamy from the service. The staff recognized me as a platinum member and made every adjustment possible to put me in a beautiful suite. Torre and team are awesome. I know where I will be staying next time I am in Chicago.
This hotel is located very close to the magnificent mile. Great shopping and entertainment options nearby. Eataly and Navy Pier are within walking distance.
If the weather is pleasant, take the walk South to the Cloud Gate and Millenium Park. If the weather isn't pleasant, then the red line is close by (Grand/State).
Overall, the hotel is fantastic. The interior is kept up and clean. The executive lounge offers spectacular views of Chicago.
February 4, 2014
Rated 5 out of 5 by gfmsugrad Excellent Stay
Awesome stay! In December 2012, my friends and I had a disppointing stay at this property. The front desk manager asked us to give the propety another chance, which we did; and boy am I gald we did!
We had a wonderful stay; 2 of our 4 rooms had a great view of the St. Patty's day dyeing of the Chicago River green. What a fun day, and the prime location to boot!
While the hotel was very busy with St. Patty's day and the Big-10, the staff went above and beyond to make sure everything was going good. Rene' in the club lounge and Brian at the front desk, went above and beyond adding a very personal touch to make the stay above and beyond all expectations.
We also had a wonderful meal at the steak house in the hotel; best steak I have ever had in a hotel property.
The only minor issue, and it was very minor, was that housekeeping did not replace soaps and shampoo's on the seond day; had enough to get by, but normally they are restocked each day.
March 18, 2013
Rated 1 out of 5 by mary0626 This hotel did not meet our expectations
From the time I found out a block of rooms had been reserved at this Sheraton for our nephews wedding, I immediately made reservation for 2 rooms. One for us, the other for our adult children. Little did I know what disappointment lied ahead. We were told our room wasn't ready when we arrived,it was almost 5:00 before we were put in a room we found out later it was not suppose to be occupied, we found out why! Groceries were taken from our room,lamp had to be replace, and the second one quit working. Toilet did not flush properly. all cosmetics and toiletries laid on the floor because there want a vanity. I will stop here!!!!!!
November 18, 2013
Rated 5 out of 5 by DCguy20036 Great Location - Great Staff - Nice Rooms
I have stayed at this location on a number of locations and am always pleased with the front desk, concierge, club lounge and valet staff. They have upgraded me to ridiculously large suites with giantic lving room/meeting rooms almost every time I have been here. I have always been able to check in early. I often call for early housekeeping when I leave for an early meeting and at most hotels this does not work, but the Sheraton Chicago always complies with my request. The man that works in the Club Lounge (I wish I could remember his name - I think he said he was employee of the year last year) is SOOOO friendly and helpful. I mentioned to him that I would likely miss his nice dessert spread because I had a late meeting and he saved me three different desserts and brought them to me when I popped into the lounge an hour after dessert time ended. The location is great and the views of the lake are amazing. Definitely a Tumbs up. This is 100% a BUSINESS hotel. Not a trendy cool hotel with lots to do for families, but perfect for business travelers. Great rates are often available at the last minute.
December 21, 2011
Rated 4 out of 5 by Sailbear Gold level upgrades
If you are a gold member who has even purchased three Starwood timeshare properties don't expect anything extra here at this hotel. The first thing they told me was there was no availability so I accepted that fact as there was a convention going on but then when the other members of my party all got upgraded without even being SPG members something seemed rather out of place. It is a nice hotel and perfect location. Perhaps I should have waited in the SPG line and been served there rather than following the free desk clerk urging me to come down to her position for check in.
January 27, 2014
Rated 1 out of 5 by gutcheck Oversold Expectations
Paid $60 more per night for Club floor and was extremely disappointed. Food at night was no where near expectations. Food in the morning was far below expectations. It was very clear that the set up was meant for the families that were staying in the hotel rather than for adults. I walked in for a cocktail on night and was told drinks were $10.25, not complimentary. Are you kidding me? I could go down stairs into the bar, and for $1 more have a better drink, with no kids running around.
October 21, 2013
Rated 5 out of 5 by Stevedg Sheraton Chicago Hotel and Towers
My wife and I have stayed at this Sheraton during all the madness of the Chicago Cubs Convention. The staff does a wonderful job of serving the hundreds of guests in a timely and friendly manner. We were checked in and at our room within minutes of arriving. The room was available early and they were glad to let us check in early! Our room was spacious up-to-date and had a wonderful view of the city. We ate a meal at the "Burger" restaurant in the lower level and it also was quick and was DELICIOUS. Two Thumbs up for this hotel! We look forward to returning ...
January 27, 2014
Rated 3 out of 5 by Paul15 Missed opportunities
I stay at this hotel almost every week yet I'm treated like a newcomer each time. The service at the front desk is usauly slow and very inconsistent, like they are just going through the motions. The rooms have been due for remodeling for a long, long time. I had a newly remodeled room on my last stay and was disappointed. Ultra bright lights, questionable decor, and 1/2 remodeled bathrooms. They missed a chance to really upgrade the property. The location is good and the amenities are nice. There are just some missed opportunities
January 23, 2012
Rated 5 out of 5 by SandyINTIX Up in the Tower
The club level is very nice. View of Chicago is breathtaking and everyone was so nice and friendly. The room was comfy, clean and tastefully decorated. Very much enjoyed my stay!!! Only a short walk to Michigan Avenue for great shopping too!
February 5, 2014
Rated 2 out of 5 by gfmsugrad Most disappointing stay in a great location
It started out upon check in, no room upgrades and club lounge was closed. The front desk check in was fine and a very friendly staff member checked us in. Since the lounge was closed, vouchers were given for the LINK and Java Bar - a nice touch (I thought).
The rooms were not upgraded, and not even on an SPG or club floor. The rooms were small, very low ceilings, and couldn't hardly even turn around in the bathroom. I did however notice the 3 long pieces of hair in the shower.....Simply Gross.
Upon pulling the sheets back, while they were clean, they were ripped.....Tacky at best.
The folio under the door was incorrect, I did not eat a can of pringels for $6.95 (99 cents at the store).
I went down to use the vouchers at the LINK. I got two salads, a sandwich, two pariffites, and two cups of coffee - $52.00 (according to the sign outside should have been $34.00. I was not given a receipt. When I questioned the clerk she said she gave me a receipt. Then she showed me two receipts (why two??) that did not have the items I ordered. I gave up and walked away.
Went up to Java Bar to use the other vouchers for 4 soda's. Was informed by the bartender he didn't open for 20 minutes, so he would not serve us! I was shocked. The housekeeping manager was standing there, and asked if he could help. I was very impressed it was not his department, but he got very involved very quickly. He called the front desk and had the overcharge from the LINK removed from my bill. Nice gesture on his part.
When I checked out, the front desk guy was very friendly and seemed upset when I informed him with all the issues we encountered on this stay. He removed the pringles from the bill, and verified the credit from the LINK overcharge. He asked if there was anything he could do or if he could call the general manager. I said no, what was the point, it was just a disappointing stay.
The front desk gentleman said he had noted my Platinum number and would bring my concerns forward to management. I told him I hoped my stay in March of 2013 would go smoother. I will give the hotel one more chance,.....stay tuned, I will report how the four rooms are in March of 2013.
This was a most disappointing stay. But to end on a positive note, the hotel is in a GREAT location. The place has potential - hopefully the property will take a hard look at itself and make the necessary changes.
December 16, 2012
Rated 5 out of 5 by gfmsugrad Outstanding!
This is my first of three stays this month. The front desk manager goes out of his way to make sure the stay is fantastic! I took my two young neices and parents on this trip. We had three connecting rooms with great views of the lake and river.
The staff exceed every expectation. My seven year old niece had a loose front tooth, and Zach at the front desk let her know he had the tooth fairy on call! While she didn't loose her tooth, she will never forget the experiences here.
August 8, 2013
Rated 5 out of 5 by Yappaca Great Hotel, Great Comfort
I stayed here for a conference in late January, the weather was cold, but the hotel was warm - I'm not talking about the temperature, but the staff and surroundings. Everything was top notch!
February 4, 2014
Rated 1 out of 5 by notverylucky upset.
I was on the phone for a long while trying to find a great place to stay for a special occasion with an agent on the spg hotline. I paid a lot so I can have a awesome view imagine the excitement... even the lady at the front desk said it would be a great room. I get there and my heart sank its a room on the 18th level room 1808 totally not the view I have asked for and right below me is a huge exhaust that makes noise and made it hard to sleep, and a huge building in the way. I felt cheated, and for the price i was hoping for better. hoping something will resolve. The only props i can give is the room was clean.
October 26, 2013
Rated 5 out of 5 by RafKam Great For Business
I had a short stay here, and from what I have seen, I can thoroughly recommend this hotel. Despite a very late arrival, was given a cheerful welcome, nice upgrade and some nice complimentary sweets waiting in my room.
My room was a large suite, with a very comfortable bed and nice river views. The Club Lounge is very large and has spectacular views. Hotel location is spot on both for business and pleasure. To top it all, rates are very reasonable.
Will definitely stay again.
April 19, 2013
Rated 5 out of 5 by gfmsugrad Excellent hotel & great location!
My first of two stays this month, and I must say this place has changed. The staff go above and beyond and made me feel most welcome - I loved the very personal touch of being greeted by name when checking in and throughout the stay.
I had a bad stay here last year and promised to give this property one more chance and boy am I glad I did. They have done a complete 180 and took the constructive criticism and put the luxury back into this hotel.
Thanks for a great stay!!
May 5, 2013
Rated 5 out of 5 by CPSail Great place to stay
This hotel offers awesome views and a very comfortable stay. I highly recommend it. There are many amenities within the hotel in addition to it being in a great city with a lot to offer.
February 3, 2014
Rated 4 out of 5 by snowpipi Great Family Hotel
Overall, this is a GREAT family hotel. We had a little girl who is almost 3 years old, and she loved the swimming pool, and the big lobby. The only downside we ran into is the late check in. Apparently the rooms are ALL sold out previous day, so when we arrived at 2pm, there is no open room available. We were put on the waiting list, and the front desk said he will call when the room becomes available. But we didn't get any phone calls. Eventually, we went to the front desk again at 4pm, we got a room. Wish there is a better way to alert the front desk to notify the guest when the room is available. My daughter got crunky since it is way pass her nap time.
July 25, 2013
Rated 5 out of 5 by gdtmsailor Very warm welcome at Sheraton Chicago Hotel and Towers
The staff at this Sheraton was welcoming from the moment I walked into the hotel until the moment I left. From the front desk to the Club lounge, everything was spectacular. Every request I made was met, and really I wish to stay nowhere else in Chicago again!
February 1, 2014
Rated 1 out of 5 by ajm77 poor check in and check out process
Checked me out on Saturday instead of Sunday. Checked me out Sunday before I left. As a result woken by maid both days even though there was a do not disturb sign on the door. Key card stopped working both days. Wait for elevators was extremely long. If this is how the platinum guests are treated one wonders what happens to everyone else.
Summary: incapable of giving me a room with peace and quiet for two days.
July 31, 2012
Rated 4 out of 5 by Jake54 Great Location
Location close to Navy Pier. Room was very quiet. Bed was incredibly comfortable.
February 1, 2014
Rated 5 out of 5 by gfmsugrad 3rd Great Stay this month!
This property is in such a great location. The staff go above and beyond to make it a fantastic stay. On this third stay this month, Tim from maintenance and Rene in the club lounge were just simply superb. Tim fixed a couple small problems and Rene makes sure you have a great experience in the club lounge.
August 31, 2013
Rated 5 out of 5 by Jules12 Great Hotel!
We recently stayed at the Sheraton Chicago Hotel & Towers for the Chicago Cubs convention. What a great stay! We were greeted by a friendly staff when we checked in and they wanted to meet our every need. Then the rooms were very clean and fresh and the beds were very comfortable. We did eat at the on site cafe and it was great. I would recommend this hotel to anyone staying in Chicago - it also has a wonderful location with a great view of the river.
January 26, 2014
Rated 4 out of 5 by Jimmy A good stay - Dec 26-28
Dad and I have a tradition staying at this hotel when we visit Chicago around the holiday season. Our experience this time was good with room for improvement:
1) We got upgraded to a suite with our Suite Night award
2) Our room was spacious, and the TV in the bed room was not working very well, very likely due to the fact that the hotel is doing renov at the time (cable wiring etc.)
3) The club lounge is closed due to renov.
4) Albeit the substitutes vouchers to the Club Lounges were great, the quality of the vouchers was inconsistent. And the vouchers were still not a complete substitute for the Club Lounge, where I find more of an escape from most hassels and noises
5) We ran into one of our familiar front desk ladies. She is with blonde hair, and she is fantastic. We have seen her there about 8 years (some years in the club lounge and some years at the front desk). She is always great!
Overall, a good stay. Very good staff.
December 31, 2012
Rated 5 out of 5 by Gold1 Great Location - Excellent Service
Stayed 4 nights on business trip. Large hotel with great amenties. The room was large with very comfortable bed, upgraded furnishings and working area. Recommend a corner room overlooking the river and the city - it provides a stunning view. Stayed on the Gold floor with access to the Club Lounge. The lounge is well stocked, and is actually a fairly lively hub of activity (pleasant surprise). Great location - 3 minute walk to the Mile and to countless restaurants and shopping locations. (Excellent sushi location right across the street - hidden gem). Yet it is still relatively secluded from the downtown hustle. You are steps to the Chicago river and the waterfront. Helpful concierge - they provided some excellent dining suggestions. I have stayed in a number of upscale hotels in this part of Chicago over the past few years and definitely prefer this property. Front desk staff is outstanding - best service I have experienced in a while. Solid 4 star hotel.
May 24, 2012
Rated 5 out of 5 by deedilee Great staff
I have stayed at this hotel many times in the past 15 years. I recognize a lot of staff. The staff are always welcoming, friendly, and helpful, even those I am meeting for the first time.
January 30, 2014