Rated 4 out of 5 by Verified Reviewer hotel is Nice, Food and Beverage is Average
tough to get food and beverage in the lounge, inadequate staffing and menu availability.
February 16, 2016
Rated 2 out of 5 by PringlesFan Don't Eat The Pringles & Cleaning Staff Oopsie
Returned from a late night out with friends and opted for the in room Pringles, the small can. Received the bill which displayed a rate of $9.30!!! What the??? I didn't see a price sheet??? I expected somewhere around the range of $3-5, but $9? Ra-diculous! The cleaning lady also left her cleaning glove on the sink counter - on top of my hair brush!!! when I returned from my mtgs one day. Ewwww. -An unhappy Platinum Member.
February 12, 2016
Rated 5 out of 5 by Nikongirl Awesome Hotel
We came into town for our son's 21st Birthday. The hotel staff was super friendly, rooms were clean. Love the location it is close to everything. I would stay here again hands down.
February 11, 2016
Rated 4 out of 5 by Micah07 Excellent experience
Location is very convenient. Staff was very friendly and helpful throughout our stay. I would recommend this hotel and use it in future trips to Chicago.
February 8, 2016
Rated 5 out of 5 by mpc708 Awesome NYE 2015
Booked a room at Sheraton Chicago for the close proximity to Chi-Town Rising 2015... excellent choice! Staff was very friendly and accommodating. David at SPG desk was especially professional, friendly and accommodating. Would highly recommend Sheraton Chicago to friends and family.
January 1, 2016
Rated 2 out of 5 by Al2015 my stay was unsatisfactory
To start, I wanted to say that this was my least satisfactory stay at a hotel. I travel a lot, I attend conferences which entails staying at hotels longer than I wish for. Although this time was not my first a Sheraton, this was my worst of all! As a matter of fact, my trip was to attend a conference, the group I was with is a minority group attending the same conference. We felt that this stay was lacking the attention that any hotel guests usually receive.
My morning ritual starts with the cup of coffee and cream, I had to ask for these every morning although every room would have a verity of tea and coffee selection are there for free without the need to ask. A Sheraton guest pays more than $150 a night would need to beg for their morning cup of coffee and evening cup of tea!! The reception guy, while looking into my prepaid reservation that the whole group did in advance, looked up and saw the line behind me and said: Let's get done here, the line is too long!! with the worst imaginable attitude. My question here: Am I entitled for a courteous and pleasant treatment just like any other guest or is it bc/ I'm clearly an individual who belong to a minority?
In general, this stay came as a shock in the lack of respect, lack of ability to provide the minimum amenities provided to any standard room in a 3 star hotel, not to mention the Sheraton.
Our stay lasted 3 nights only, we decided to cut it short. We left with a distasteful image of these 3 days during the Christmas Holiday. We imagined a more welcoming and pleasant atmosphere and we received a slap on the face.
December 30, 2015
Rated 2 out of 5 by Absolute Badly in Need of Renovation
I spent a week at this hotel, ironically during the same week as SPG’s North American Sales Kickoff event, so it was interesting to mingle with the staff from other hotels all over the US, and get their opinion of this hotel - which mirrored mine.
The hotel has a grand lobby entrance, and I was quickly welcomed as a Platinum guest and checked into my room - which was my first surprise.
The room was very dated, and looked like it had last been upgraded in the 80’s, with a very dated style. All the furniture in the room - chairs, desk, even the lamps - was badly scratched with stains on them. I can understand some wear and tear, but I didn’t even want to sit on those chairs.
In the closet was a safe… operated by a key. I haven’t seen a key-based safe in several years, and never at a Starwood hotel in the last few years. The sheer thought of possibly loosing the key, unlike an electronic passcode I could write down, meant that I didn’t even bother with locking up my money and passports.
To switch to something good, the Club Lounge has a great two-floor view of the river and Loop on the top floor, and provided some great options for breakfast and evening snacks. Staff were very friendly, and you can tell that they’ve become friends with some of the regulars. As others have mentioned, Connie is a star.
The gym was nice and spacious, and it’s always a plus to be able to use a treadmill that faces out onto a view!
I always choose Green Choice during my stays, and occasionally bring snacks to my room while working. As such, the garbage piles up during my stay and I dislike to have an overflowing garbage - or have something spoil and smell the room for myself and the next guest.
As such I usually ask if only the garbage bin can be emptied (no other service, not even extra towels) mid-week. The front desk claimed that this was not at all possible, and that they would cancel my Green Choice to remove garbage. I mentioned that I was surprised, as in my dozens of stays at other Sheratons I had no issues with such a request. I asked to speak to a manager, and the front desk agent came back and apologized, claiming that if the Green Choice sign is left out that they are not permitted to enter the room at all.
However, if I wanted to leave the garbage in the hallway, they would send someone up to empty it. As a guest, I would not be impressed to see garbage while walking by someone's room. I was surprised that this hotel does not follow the standard process at other Sheraton hotels.
Apparently other guests during the week experienced the same thing, as occasionally I would see another 4-5 rooms on my hall with garbage or food boxes outside their door, sometimes for a period of 4-5 hours.
Overall, this hotel is in need of a serious renovation, and I’ve since shifted my Chicago stays to other locations.
December 17, 2015
Rated 5 out of 5 by Dublineronatrip great hotel, great view
Great hotel. Lovely spacious comfortable room. Good location. Helpful staff. Great view. Very good value for standard of hotel.
I would have liked free bottled water. I would have liked free wifi but wifi charges were dropped without my asking when I joined SPG.
I will definitely choose this when in Chicago again.
December 10, 2015
Rated 5 out of 5 by MergerChef Gran Stay
From the moment we walked in, we were greeted warmly by the team at the Sheraton. The reception desk thanked us for being plat. The reception rep saw I had requested a feather free room and called housekeeping to have them change out the feather items for non-feather. Every day, I had my paper at the door and the house keeping staff said hi and asked if there was anything they could do for me.
The bad part is the food. No room service for lunch. Shula's is a poor steak house and very much over priced which leaves us with little options. I tried the downstairs restaurant which was very salty and the French onion soup was watered down.
December 5, 2015
Rated 1 out of 5 by doubledee Nice facility, lousy service, thin walls
This is a great property if you want to be close the action downtown Chicago however, if you are looking for quality service try one of the Ws or Westin Hotels. I've stayed at the Sheraton Chicago many times and for whatever reason my last stay does not reflect the SPG promise or quality of the brand. It was as if each of the staff members were sour and did not want to be there which is a management concern. Here are some specific examples.
Before we checked I tipped the bell man to deliver our bags to our room and they didn't show up until I had to call down to the front desk.
When asked for microwave to heat up food for my baby they said the entire hotel did not have one so I had to ask concierge for a nearby facility that has a microwave. Not very baby or family friendly.
Our room was not serviced on Thanksgiving Day for whatever reason.
When asked who looked liked to be a manager about recommendations for breakfast he immediately pointed to the hotel cafe before I finished my sentence. When I asked for two recommendations outside the hotel he only gave me one and refused to give me another. All I could do is laugh at the insincerity of his demeanor.
One evening we kept waking up in the middle of the night because other guests were making noise and slamming the doors behind them. The walls are so thin you can hear others' conversations. When we asked for security to check on the raucous the securit guard knocked on our door and woke us up again.
Not all Starwood properties are like this. Many of them are exceptional both in facility and service. Unfortunately the Sheraton Chicago dropped the ball on this one and its unlikely I will return or recommend the hotel for future business meetings.
November 28, 2015
Rated 5 out of 5 by WorldTraveler6743 Great Location, great getaway
I was a guest over memorial day weekend with my husband. The location I would say is what make this hotel great. Along the Chicago river and not too far from Michigan Ave. I will say the rooms are dated and housekeeping could do a better job.
When it comes to choosing SPG hotels I 9/10 choose Sheraton for their lounge. Reason being, I know the food is decent cocktail hour. Sadly, this Sheraton does not offer free cocktails. I was disappointed to find this out as were other platinum members. I am hoping in the future, they can jump on the bandwagon and offer free cocktails.
November 19, 2015
Rated 5 out of 5 by HappyCamper4 Very Pleased
Excellent service, and great facilities
November 12, 2015
Rated 5 out of 5 by oahutraveler clean hotel great location
very clean and updated rooms. excellent hotel and great location next to a lot of chicago events. highly recommended
November 10, 2015
Rated 5 out of 5 by DocHarv The Sheraton Chicago - Service and Convenience
If you're in town for a big convention or a bustling Michigan Avenue weekend, this is an easy choice for a few key reasons. Location is prime to restaurants, culture, Navy Pier, and convention/shuttle buses to McCormick and other big venues. The two story club lounge has the food you'll want and truly genuine and thoughtful service of a type you won't often see at a Sheraton. Example - two guys were watching a football game and the host spontaneously brought over a snack plate that she just made and said "I think you guys might enjoy this while you're watching."
As for other key areas - the hotel delivers. SPG members are valued, upgrades are often provided, room preferences are honored, lines are almost invisible at the front desk, concierges (two) are almost always present and visible, and housekeeping is thorough, timely, and polite. The bar area allows easy congregation with colleagues, and the lobby provides a nice focal point to meet folks for business or heading out to explore the city. Bonus points - within a 3 minute walk you'll have fast food, grocery, movies, drug-stores, and upscale restaurants. It's not the sexiest of Chicago's SPG properties, but it's by far more the most accessible one for being modestly great and at the center of the action for business or weekend fun. So, if you're looking for a sort of Super-Sheraton, it's the right place to go!
November 5, 2015
Rated 3 out of 5 by Joe1125 Nice hotel but not treated well
I was attending the National IACP conference in Chicago. All the staff at the registration and cleaning staff were wonderful. October 24th, I was going to attend the Blackhawks hockey game, At the concierge desk, I asked the male employee if the hotel offered a driving service to get me and another person to the game and back (wither we had to pay or not). I was told that the hotel did not have such a service. My wife called the concierge desk and asked them the same question, an hour later, she was informed that they did offer a transportation service and to just come to the concierge desk. I don't why this employee told me this, but I hope it was not why I think he did. I will not stay at this hotel company again.
October 29, 2015
Rated 5 out of 5 by PHGLJS The hotel was great and great location
Very nice hotel in a great location. Great by the river and the food is outstanding.
October 28, 2015
Rated 5 out of 5 by Maecoh Great stay
it was awesome to stay here!
October 25, 2015
Rated 5 out of 5 by Fran2557 Fantastic customer service
Kerrie exceeded all expectations
October 7, 2015
Rated 4 out of 5 by PWCB74 Nice spot
Hotel is very busy but good for business.
October 3, 2015
Rated 5 out of 5 by Ruma Top Hotel
The hotel's location and our room on the 29th floor were fantastic. The bed was super. The wi-fi connection was convenient. The hotel staff are very well trained, professional and helpful.
The washroom can be improved. Standard items like shampoo, conditioner and shower caps were not there till requested for. The breakfast downstairs was a bit over priced.
September 8, 2015
Rated 5 out of 5 by Patti815 Great location and amenities
Easy access to the lake front of which we had a sailboat ride planned, also walkable to navy pier made this a great location for us. Staff was very helpful with any questions we had,. Definitely will book again.
August 30, 2015
Rated 5 out of 5 by Corrina1234 Thank you!
I had a wonderful stay and everyone was so polite!
August 24, 2015
Rated 5 out of 5 by Booboo1950 A great place to stay in Chicago!
Kudos to the front desk staff, Nia and Amsale. They were very helpful, professional and personable and made sure I had a wonderful stay!
The hotel is beautiful and convenient to all the great places to visit in Chicago.
August 12, 2015
Rated 4 out of 5 by MR61 Excellent place to stay
Helpful staff, clean, beautifully decorated facility. Very comfortable room. My only major disappointments were:
* The windows were dirty
* I received a package and there was a $15 charge which is really ridiculous.
August 11, 2015
Rated 1 out of 5 by Ellen66 Our son got Married in Chicago
Our son got Married in Chicago. We blocked rooms at the hotel. The blocked price was pretty good but the regular price is tooo much. We felt we were going to some place very nice and fancy, which we do not do. We were very disappointed. The curb crew were rude, kept making us move our van while we were trying to unload and refused to let us use a cart. We were traveling with luggage for 6 people. Check in lines were very long and many of the computer stations were not manned so we all had to wait. The beds were uncomfortable and getting more towels was almost impossible. My 88 year old mother in law had a 3pm check in time and finally got into her room after 6 with much complaining and many trips to the front desk. I will not stay there again.
August 3, 2015
Rated 4 out of 5 by Teapot The hotel was assessible.
The hotel was accessible by walking to reputable restaurants. The walk was pleasant, since it was along the Riverwalk.
August 1, 2015
Rated 4 out of 5 by CarrieWL RnR Chicago Half Marathon Stay
Stayed at this hotel with a beautiful view of the lake and Navy Pier. Accommodations were perfect. Burger on the river was awesome! Perfect spot between the Start/Finish line of RnR CHI Half and Shopping! What more could a girl ask for! :)
July 23, 2015
Rated 5 out of 5 by Nic19770 Great stay!
Clean, friendly, and quick service.
July 20, 2015
Rated 5 out of 5 by Ferry25 Feeling Presidential!
As a Platinum guest this hotel has always treated me GREAT. I've been lucky enough to stay in Illinois Suites & all 3 Presidential Suites. Simply amazing. I have stayed in most of the SPG hotels in Chicago & this one is clearly the best. Dave Heffernan, Max Broek & Bryan Williams always help me. The Chicago Burger Company & Shulas are a must do. This time even at check in Rory made me feel like a President. When visiting Chicago this is the hotel to stay at. Views, location, suites & the people. I own a service company & the service I receive here is Superior.
July 19, 2015
Rated 5 out of 5 by Docpeter Great location, very nice hotel
We were on a group trip. We were all treated well by the staff and thoroughly enjoyed our time there. I will definitely return to this hotel when I'm back in Chicago.
July 19, 2015