Rated 5 out of 5 Outstanding!
This is my first of three stays this month. The front desk manager goes out of his way to make sure the stay is fantastic! I took my two young neices and parents on this trip. We had three connecting rooms with great views of the lake and river.
The staff exceed every expectation. My seven year old niece had a loose front tooth, and Zach at the front desk let her know he had the tooth fairy on call! While she didn't loose her tooth, she will never forget the experiences here.
August 8, 2013
Rated 1 out of 5 by Sweb22 Horrible experience
Booked 2 rooms with double beds in advance - rooms were not available at 3pm check in. Finally at 5pm they got us into a room with King bed (not ideal when staying with friends) and made us late for our plans. Told other room would be available when we came back that night. Just as I predicted at 2am when we tried to get the room we were told they didnt have any. They offered us to go to another hotel and pay for our parking - which they cant do since they arent affiliated with self park.
August 1, 2012
Rated 1 out of 5 by gutcheck Oversold Expectations
Paid $60 more per night for Club floor and was extremely disappointed. Food at night was no where near expectations. Food in the morning was far below expectations. It was very clear that the set up was meant for the families that were staying in the hotel rather than for adults. I walked in for a cocktail on night and was told drinks were $10.25, not complimentary. Are you kidding me? I could go down stairs into the bar, and for $1 more have a better drink, with no kids running around.
October 21, 2013
Rated 2 out of 5 This Hotel Was not Great
We were told the hotel was within walking distance of the event we were in town for. It was not, so we incurred about $50 in taxi fees. Also, the maid started cleaning before we checked out and used one of our carry on bags as a garbage can. Thus, we had no bag for personal items and had to incur an extra baggage charge because we had to check another bag. We chose to save $5 by not using housekeeping but than when we used the coupon were told no change would be given so in reality we only saved $3.
November 11, 2014
Rated 5 out of 5 by RafKam Great For Business
I had a short stay here, and from what I have seen, I can thoroughly recommend this hotel. Despite a very late arrival, was given a cheerful welcome, nice upgrade and some nice complimentary sweets waiting in my room.
My room was a large suite, with a very comfortable bed and nice river views. The Club Lounge is very large and has spectacular views. Hotel location is spot on both for business and pleasure. To top it all, rates are very reasonable.
Will definitely stay again.
April 19, 2013
Rated 5 out of 5 Excellent hotel & great location!
My first of two stays this month, and I must say this place has changed. The staff go above and beyond and made me feel most welcome - I loved the very personal touch of being greeted by name when checking in and throughout the stay.
I had a bad stay here last year and promised to give this property one more chance and boy am I glad I did. They have done a complete 180 and took the constructive criticism and put the luxury back into this hotel.
Thanks for a great stay!!
May 5, 2013
Rated 1 out of 5 by JenB Won't ever stay here again
1st interaction was with rude valet service. There was no hotel directory so had to go to concierge desk for every question (couldn't be reached via phone). Asked for toothbrush from concierge desk & reception desk, both were out so said they would send one up, but never arrived. Was double-charged for room delivery, plus 18% gratuity that wasn't printed on menu. No perks or "extras" that have received at other Sheraton hotels. This hotel nickle & dimed us for EVERYTHING!
July 11, 2012
Rated 5 out of 5 by Bob202 Room
I was surprised that there was no ventilation fan in the ceiling of the bathroom. I there should be one in every bathroom to help reduce the humidity when showering and to remove odors after the toilet is used..
November 17, 2014
Rated 5 out of 5 by TSWNY1 Great Place to Stay
This is one of the very best SPG properties around. I can't quite put my finger on it but it just felt great. The room was perfect, clean, well organized and it had everything I needed and expected. Very nice restaurants on site and some great choice within a 2 or 3 block walk. Staff was friendly and helpful. I don't think you can miss staying at this Sheraton!
November 15, 2014
Rated 5 out of 5 by DA42 Fabulous Birthday Celebration Weekend
I want to thank the entire staff for making our weekend in Chicago so memorable. We were treated royally every step of the way, reinforcing our decision to become a Starwood Owner and Member.
November 17, 2014
Rated 3 out of 5 by marlb Sub Par Sheraton
Room near elevator was noisy, hotel needs updating.
Bathtub was cracked and not as cleanly as other sheratons.
The inroom suites are keyed and small, couldn't fit my laptop.
Staff was friendly,
No recognition for gold status, or point upgrade options for club level.
November 16, 2014
Rated 1 out of 5 by TomTom85 Sub-standard Sheraton Property
This hotel property is in need of a major facelift. Lobby area is fine but once you get past that, the hallways and rooms are well below standard vs. other Sheraton property. My room had filthy carpets, outdated bathroom with airvents that were disgusting and look like they never have been cleaned in years. The faceplate on the door latch was missing screws and falling off. Overall I am extremely disappointed in this property and for $200+ a night? TERRIBLE!!!!!
August 27, 2012
Rated 1 out of 5 by MargeeK NEVER STAY HERE AGAIN
I will not stay at this hotel again. The staff at the check in desk looks and acts miserable. There is no room service for lunch. The grab & go for lunch didn't have food ready until 12:45pm. If you want a bottle of water you have to purchase it outside of the hotel or pay for the very expensive bottle in your room. The temp in my room never got below 72. I asked engineering to look at it and they never did.
June 17, 2014
Rated 4 out of 5 by Gunner52 Great Stay
Han a great stay, got t see the tight rope walk!
November 17, 2014
Rated 4 out of 5 by snowpipi Great Family Hotel
Overall, this is a GREAT family hotel. We had a little girl who is almost 3 years old, and she loved the swimming pool, and the big lobby. The only downside we ran into is the late check in. Apparently the rooms are ALL sold out previous day, so when we arrived at 2pm, there is no open room available. We were put on the waiting list, and the front desk said he will call when the room becomes available. But we didn't get any phone calls. Eventually, we went to the front desk again at 4pm, we got a room. Wish there is a better way to alert the front desk to notify the guest when the room is available. My daughter got crunky since it is way pass her nap time.
July 25, 2013
Rated 1 out of 5 by Susan1817 Disappointed
I was extremely disappointed with the level of service and the condition. It was difficult to make contact with guest services by phone as well the condition of the room was poor. Peeling pain in the shower and the water pressure was terrible. The check in line was out the door.
When I contacted the consigere they said they was only 2 of them. Over all I would say the hotel was short staffed.
Even some of the washrooms were not working.
June 11, 2012
Rated 3 out of 5 by glutenfreeveggie Great for events, special food needs not so much
As a gluten-free vegetarian, I know I'm difficult to feed.... but it was almost impossible to eat here, (and as it was for an event, not easy to leave the hotel and find food outside). "Shrimp salad without the shrimp" is about the only option. The french fries appear crusted with something that might be flour. While gluten-free may be a fad for many today, some of us truly have to avoid it for health reasons. (Don't bother with the GF chocolate cake, it tastes like glue.) (Not that I've ever eaten glue... )
Other than that, the hotel is within walking distance of Navy Pier and the center of Chicago's shopping district. It's a huge hotel, with lots of room for meetings and events--I was there for a conference--and the views from the rooms was great.
If you need a shower cap, bring your own (none in room).
November 10, 2014
Rated 3 out of 5 by cm12 Conference follow up
I stayed at the hotel while attending a large conference at their conference center. The conference staff was excellent and the event ran smoothly. The rest of the hotel, however, seemed ill equipped to handle the volume of people present. The restaurants did not have food available to meet the capacity of demand during the short lunches. There were multiple issues with housekeeping in the rooms. Since this hotel IS advertised as a conference center, I would recommend bringing the hotel staff in line with the excellence of service provided at the conference center.
November 3, 2014
Rated 2 out of 5 by AUMIERS AUMIERS
I was there for a business conference in Nov 2014.
Pro: The meeting sites and conference space was very nice. Hotel location is very convenient and "safe" so I was able to access a lot of city things (i.e. Navy Pier, nightlife, restaurants, etc). via foot.
Con: The 'catering' (i.e. complementary drink service) was very ill-timed. I assume the hotel staff knew when the session breaks were, but they did not plan/restock in a timely fashion. The quality of the food (i.e. during receptions) was subpar for a hotel of this calibur. The room walls were kind of also thin and I heard movement/people outside my door/through the walls quite often.
Overall: The location of the hotel is nice, but the price of the room does not match the quality of the hotel rooms and food. I would've opted to stay at another hotel had I had the choice.
November 10, 2014
Rated 1 out of 5 by Tom61801 A total disaster
We checked in during the day on Thursday, December 13, 2012. All day long there was the sound of a jackhammer doing heavy construction on the room above ours. We were told it would end at 4 PM.
Then, after calling to complain, someone from the hotel came and asked us to empty all of the snacks out of our snack tray. I thought they were going to be a gift to compensate for the noise. Instead, we were being asked to empty out the snack tray because two days later on Saturday a group of young people were going to be moving into our room and they didn't want them to eat the candy. It provided me with a memorable story that I can recite when people ask me why never stay at the Sheraton Chicago anymore.
The wireless Internet signal is nonexistent in most of the common areas. Frankly it's better at every budget hotel I've ever stayed in. This is not a good place to stay on business.
December 18, 2012
Rated 1 out of 5 by maimoon7 The hotel staff were rude
Totally disappointed, horrible experience
spg front desk staff rude, room was not cleaned even after 4.00 pm, the manager and the staff front desk were very rude when i went to bring to their attention on 23rd dec after 4.oo pm. on 24th dec called the guest service at 8.00 pm when i noticed that they did not replaced the shower gel and the soap bars as I had to shower, the staff was rude and did not bother to send the items requested, this was my by first horrible experience with the staff, usually the staff are polite & accomodating but these peole made sure to make our stay unpleasant. Thier behaviour need to be addressed. I want the General Manger of the hotel to know that this kind of attitude is totally unacceptable, Please make sure to address this with the staff . Even when the
room was cleaned it did not seem like it has
been cleaned. Total disappoinment. Vacation was a nightmare.
December 26, 2012
Rated 4 out of 5 by Jimtraveller A good stay - Dec 26-28
Dad and I have a tradition staying at this hotel when we visit Chicago around the holiday season. Our experience this time was good with room for improvement:
1) We got upgraded to a suite with our Suite Night award
2) Our room was spacious, and the TV in the bed room was not working very well, very likely due to the fact that the hotel is doing renov at the time (cable wiring etc.)
3) The club lounge is closed due to renov.
4) Albeit the substitutes vouchers to the Club Lounges were great, the quality of the vouchers was inconsistent. And the vouchers were still not a complete substitute for the Club Lounge, where I find more of an escape from most hassels and noises
5) We ran into one of our familiar front desk ladies. She is with blonde hair, and she is fantastic. We have seen her there about 8 years (some years in the club lounge and some years at the front desk). She is always great!
Overall, a good stay. Very good staff.
December 31, 2012
Rated 5 out of 5 by SalvadorV Helpful staff
Everyone in this hotel was exceedinly helpful: front desk, Link Café, FedEx, Bistro, housekeeping, concierge. Everyone was available to "walk the extra mile" to help us.
November 14, 2014
Rated 5 out of 5 by Gold1 Great Location - Excellent Service
Stayed 4 nights on business trip. Large hotel with great amenties. The room was large with very comfortable bed, upgraded furnishings and working area. Recommend a corner room overlooking the river and the city - it provides a stunning view. Stayed on the Gold floor with access to the Club Lounge. The lounge is well stocked, and is actually a fairly lively hub of activity (pleasant surprise). Great location - 3 minute walk to the Mile and to countless restaurants and shopping locations. (Excellent sushi location right across the street - hidden gem). Yet it is still relatively secluded from the downtown hustle. You are steps to the Chicago river and the waterfront. Helpful concierge - they provided some excellent dining suggestions. I have stayed in a number of upscale hotels in this part of Chicago over the past few years and definitely prefer this property. Front desk staff is outstanding - best service I have experienced in a while. Solid 4 star hotel.
May 24, 2012
Rated 1 out of 5 by Terri03 Don't count on reservations meaning anything!
We booked over the phone and they booked the wrong date. Then, they were going to charge us for their error because of their "booking policy." Then, when we arrived at check-in time with guests, we waited in the lobby for 1hr and 15 mins. because our rooms weren't ready. We were told "We have two big conferences this weekend." Which, I guess, means booking over one month in advance means nothing. Exactly 2 hrs and 20 mins after 3:00 check-in, we were called and told that ONE room was ready. 30 mins after that, we were called and told our second room was ready. Be prepared for the run-around if you book this hotel!
February 18, 2013
Rated 1 out of 5 by HotelNightmere Unsatisfactory
Long lines when checking in. Understaffed
Hallway was dirty and lots of room service trays outside and walls were dirty with possible food stains!
Room was not as pictured. Old bathrooms. Amenities of lower standard than presented with reservations and advertisements
Huge water surge at 530am waking me up. Came from overhead and later found out you were renovating on the floor above me
800am and I am trying to sleep after the rude awakening of water above me and the phone rings. It is an automated recording to tell me to stay on the line. Someone will be right with me. Verified with the front desk this was not an emergency or wake up call. Merely a computer glitch
I had the worst nights sleep and hated walking through your hallways. The lobby seemed to be where you put your money
I also talked with your manager and she did give me $50 credit. In hindsight I should not have even paid anything as this experience was the worst one of any hotel and I travel a great deal
December 23, 2012
Rated 5 out of 5 3rd Great Stay this month!
This property is in such a great location. The staff go above and beyond to make it a fantastic stay. On this third stay this month, Tim from maintenance and Rene in the club lounge were just simply superb. Tim fixed a couple small problems and Rene makes sure you have a great experience in the club lounge.
August 31, 2013
Rated 5 out of 5 by keith76 Excellent views of the City and Navy Pier
Overall excellent experience with comfort and relaxation. My only one area for improvement was lack of help in the gift shop. We needed to mail something urgently and were told they had stamps. The clerk in the shop was not helpful, did not have stamps and told us to go across town to the post office. Funny, on the day we left found FED EX right in the hotel, would have been nice for the Clerk to offer that suggestion as it was our first time there.
November 8, 2014
Rated 1 out of 5 by notverylucky upset.
I was on the phone for a long while trying to find a great place to stay for a special occasion with an agent on the spg hotline. I paid a lot so I can have a awesome view imagine the excitement... even the lady at the front desk said it would be a great room. I get there and my heart sank its a room on the 18th level room 1808 totally not the view I have asked for and right below me is a huge exhaust that makes noise and made it hard to sleep, and a huge building in the way. I felt cheated, and for the price i was hoping for better. hoping something will resolve. The only props i can give is the room was clean.
October 26, 2013
Rated 5 out of 5 Two for two this month
Second great experience with this property this month. Front desk manager goes above and beyond to make it a great stay.
The location is also excellent for getting around the windy city. It has become my favorite place to stay in Chicago again!
May 8, 2013