Rated 5 out of 5 by Gold1 Great Location - Excellent Service
Stayed 4 nights on business trip. Large hotel with great amenties. The room was large with very comfortable bed, upgraded furnishings and working area. Recommend a corner room overlooking the river and the city - it provides a stunning view. Stayed on the Gold floor with access to the Club Lounge. The lounge is well stocked, and is actually a fairly lively hub of activity (pleasant surprise). Great location - 3 minute walk to the Mile and to countless restaurants and shopping locations. (Excellent sushi location right across the street - hidden gem). Yet it is still relatively secluded from the downtown hustle. You are steps to the Chicago river and the waterfront. Helpful concierge - they provided some excellent dining suggestions. I have stayed in a number of upscale hotels in this part of Chicago over the past few years and definitely prefer this property. Front desk staff is outstanding - best service I have experienced in a while. Solid 4 star hotel.
May 24, 2012
Rated 3 out of 5 by CubsFan83 There are better hotels in Chicago for this price
Was in town for the Cub Convention. This was my first (and last) visit to this property and I was very disappointed. Due to the convention and a large number of attendees, it was difficult to move around, to access the escalators and several the elevators were not functioning -which caused us to wait nearly 30 minutes to get down to the lobby from the 22nd floor. Our room was in need of housekeeping; hairs in the shower, dust, hair and glass rings on the nightstand. The pillows were like bags of mashed potatoes offering no support. The bathroom also could use a better wipe down. Additionally, house keeping should consider vacuuming under the bed once in a while - I found some interesting things under there. In the closet there were broken hangers, the ironing board was on the floor and once again it needed to be vacuumed. If I do return to Chicago for next year's Cubs convention I WILL NOT stay at the Sheraton.
January 20, 2014
Rated 5 out of 5 by gfmsugrad Two for two this month
Second great experience with this property this month. Front desk manager goes above and beyond to make it a great stay.
The location is also excellent for getting around the windy city. It has become my favorite place to stay in Chicago again!
May 8, 2013
Rated 3 out of 5 by RJS1 OK...but there's better in Chicago
I'm sadly surprised by the dichotomy of this property.
The Bell staff are wonderful, attentive, and jump to help with whatever you need. The Front Desk staff are wonderful, helpful, and truly welcoming. The lobby itself looks fabulous and nice.
Take the lift upstairs, and ta-da, you've gone through a time machine. 1975 called and wants their decor back from the room. You might also have some problems getting into the room because the door-lock mechanisms are old and loose in the doors (mine also needed its innards replaced due to failure). Don't get me wrong - the bed is comfortable, as is the couch in the room, and the work-table has enough room for you to sit down and actually *work* at (with a proper supply of nearby plugs). It just looks...dingy.
Mailroom staff lost an overnight package sent to me until the last day of my stay...well after I'd needed it for work.
The neighbourhood is nice, just a bit set back from everything, as are the nice views from the room.
The property needs a refresh, plain and simple. Until then, I'll stay at another SPG property in Chicago.
December 21, 2011
Rated 5 out of 5 by lilmarie Sweetest Day Treat
I decided to treat myself to a staycation to celebrate sweetest day. The hotel staff and room were wonderful. I really want to mention how good the room service food was. The chicken tacos and asparagus were excellent. One complaint, had I not gone down to the lobby I would have missed the cupcakes that were being sold. I purchased the red velvet cupcake and it was incredibly delicious! Please be sure all customers know the hotel offers these customers as they were not mentioned on the room service menu.
October 20, 2013
Rated 1 out of 5 by Disappointed "Nickeled and dimed to death"
In all honesty, I had seen on a morning show on television recently the front desk employee that wrote the book "Heads on beds" interviewed. I had decided I would follow his advice and tip the front desk staff for the first time in my life. What he said made sense to me. It took me less than 5 minutes to realize that no amount of a tip was going to make our stay pleasant.
We had several issues during our stay. Beginning with check in. The front desk staff was unaccommodating and rude. My daughter and I were sharing a room with another mother and daughter. After a long day of air and car travel my daughter and I arrived first, ahead of the mother and daughter we were sharing the room with. The other mother sharing our room had made our reservation and paid one night in full as deposit and had her credit card number on file. She had called ahead and left my name on the reservation so I could check in. Once I arrived, I was told my credit card was needed. I only have a debit card. I was told that in order to check in a hold of nearly a thousand dollars would be put on my account. It made no sense to me since my name was on the reservation, a deposit had been made, and a credit card was on file to secure payment for the room. I had to call a family member and ask them to call the hotel with a credit card so I could get in the room. I understand the reason for the hold on debit cards and that hotels routinely do this. This would have made complete sense to me IF there was no deposit, no credit card on file,or any way to secure payment for the room but all of those criteria had been met.
Second issue was that there were clearly 4 people listed on the reservation yet every day for four days we only had 3 towels in our room.
Third issue was that none of the soap or shampoo in our room was replenished the entire trip. All of us in the room had traveled from across the country and had flown with carry on luggage. We planned to use the toiletries provided in the room.This was very inconvenient, and unexpected from such an expensive and nice hotel.
Fourth issue: the trash was only removed from our room one time from a 4 night stay.
Fifth issue: our sheets were not changed a single time. Only the bed was made. We knew this because one of our bottom sheets had a hole in it and the same hole was in the same place each day. Also, my daughter had eaten something in the bed that left crumbs one morning and the crumbs were still in the neatly made up bed when we came back that afternoon.
The especially maddening issue with the sheets not being changed and not having enough towels is that there is a card in the room you can hang on the door to refuse housekeeping services and earn bonus points on your rewards card for the hotel. We never put out the door hanger, we wanted housekeeping, were not receiving any bonus points, and did not get clean sheets or enough towels, or new toiletries.
Sixth issue: the stocked mini bar and snacks. It is not a problem that these things were in the room. The annoying thing was that they were weighted so if you even moved anything for any reason you were automatically charged. If you have children in the room, this is a problem. Also, if you wanted to use the refrigerator for any of your own purchases you were also charged. They suggested that you ask for one of the hotels refrigerators for $25 a day. So many hotels today offer mini fridges for free I thought this was tacky.
Seventh issue: we ate at Shula's the first night of our stay. We had terrible service and it was very expensive. Because our group had several children, we asked if children's menus were available. We were told no, yet we saw others in the restaurant eating hamburgers that were not listed on the menu. When we asked again the kids were able to order hamburgers but it was frustrating that it took seeing others in the restaurant eating them and calling attention to it before they were offered.
In my lifetime, I have not felt the true meaning of being "nickeled and dimed to death" until after my stay at this hotel. That phrase actually came up and I had to explain it to my daughter. Toward the end of the stay I started to worry I was going to be charged to use the bathroom.
I would like to say that the one bright spot in our stay at this hotel was the concierge. I wish I could remember his name because he truly was the most polite and helpful person we encountered at the hotel in our entire 4 night stay.
I realize that we were part of a group receiving a group rate but I would not think that should affect our level of service.
February 12, 2013
Rated 1 out of 5 by johnson2947 It's my problem
Booked 2 rooms(joining) two months in advance. Call week before to see if there were any parking specials and response I recieved was I was lucky to even have a room, in a rude way. Went to check in at 2:40 cause check in is at 3pm, was told rooms weren't ready yet. Okay, no problem it's not 3 pm yet. Two hours later, I finally got into my rooms. Had to cancel our dinner reservations, cause we couldn't get into our rooms. And again, not once but three times was told it's because I asked for joining rooms. No remorse or a discount nothing! Horrible, I tell you!!!
April 16, 2012
Rated 3 out of 5 by SES1 Checked into another hotel to finish my stay
Overall it is a decent place but it is all the details that they miss and in the hotel business the details are everything. They had forgotten to change the clock for daylight savings, my tv was not working, I got a wake up call I did not schedule, it took them five plus minutes and several staff members to locate an umbrella, lstarted cleaning my room before I had even checked out and my things were still in the room...
November 7, 2013
Rated 4 out of 5 by Judge903 They tried to overcharge me
Room was nice and the hotel is good and in a great location. Only problem was when I went to check out via the in-room checkout feature, I noted that Sheraton tried to charge me for a bunch of liquor and snacks from the mini bar that we did not use. Maybe housecleaning got liquored up. Then I had to wait about 15 minutes to check out in the lobby and discuss this in person. They corrected the invoice with no issues, but being a preferred guest meant nothing as to saving time. It was a though the counter was understaffed and the ones that were working were just up there taking their sweet time. I thought I was in a Walmart it took so long to check out.
November 29, 2013
Rated 2 out of 5 by Disappointed1013 Disappointed
I was disappointed with what was suppose to be a nice hotel. When we arrived at 5 pm, there were room service trays lining the hall, large splatters on the wall and even a piece of toilet paper on the carpet. When we left for dinner, the trays were gone but toilet paper still there. There was trash under the beds and no sign of a hotel restaurant menu. The cafe was disorganized and limited at best. I expected more.
October 28, 2013
Rated 3 out of 5 by French53 Service of Rooms
Depsite the fact that I had never once hung out my card saying I did not want service in exchange for $5.00 my room was never Once cleaner or restocked of coffee
November 19, 2013
Rated 5 out of 5 by MarkK Excellent Location & Great Staff
This was my first time at this Sheraton and WOW. I was immediately recognized as a platinum member and the Staff apologized because they couldn't upgrade me to a suite. Every time I stay at a Sheraton, the staff can't do enough. I was put on the club level and the lounge staff was amazing. Even offering us cookies before they were put out, as we were not coming back to the lounge that evening. What a great experience and what a great hotel. A great place to stay and a warmth & charm provided by the staff. I would recommend this hotel!
April 27, 2013
Rated 2 out of 5 by MML55 Mediocre at best
I was disappointed by my stay in this hotel. For the name Sheraton and the price I paid, I would expect my towels to be softer than sandpaper and bedding not to make plastic noise. I also didn't enjoy hearing my neighbors every conversation.
I chose to "go green", but had to personally request the voucher every day because the staff forgot to deliver it.
The view was nice.
November 1, 2013
Rated 5 out of 5 by Deb058 A Great Place To Stay
I have stayed in the Sheraton Chicago Hotel & Towers many times for both business and pleasure during the past two years. The Staff is always warm and welcoming from the moment of arrival. They will always ask if there is something they can help with, it feels like you are visiting family (the ones you enjoy visiting!)
The Rooms are large, with great views of the city and location is perfect for shopping, dining and sight-seeing. We always have a stress free stay here. Great pool and gym area too!
September 10, 2013
Rated 2 out of 5 by DisappointedGuest78143 Broken plumbing; poorly trained staff
Bah! Huge disappointment. Only good comment is for the courteous and professional conduct of the fellow that delivered my one and only room service order. I am sure he wasn’t responsible for the grimy tableware. I couldn’t believe it when I discovered the toilet was not bolted to the floor. I will not go back to this hotel.
November 3, 2013
Rated 2 out of 5 by nickjt24 Needs work
For the price of $199.99 a night I would have thought I would of had a better experience.
-The comforter smelled
-The drain in the shower was plugged
-No room service menu
-When I went to front desk to request one, I was told will be delivered in 15 min. to my room. 45 min. later I received it.
November 4, 2013
Rated 5 out of 5 by ChicagoVisit Christmas Visit in Chicago
The facility was very big but nice. The check-in process was quick and friendly. We upgraded to the club level and the staff there was absolutely fabulous! So friendly, accommodating and cheerful. Even though they were working over the holiday everyone was so nice and pleasant. Great conversation and treated us like family. I can't say enough great things about the Club level of this hotel. Although a large number of conference attendees came while we were there and it became a bit crowded, we still had a wonderful stay.
December 30, 2013
Rated 2 out of 5 by mrsjmaz Not a good experience.
First time staying here and while the staff and location was excellent the pool and spa were a disaster. Very unkempt and dangerous situations were present. Exposed wiring and emergency and house phones did not work when an emergency occurred in the pool area. Room towels were like sandpaper. Tub did not drain well and dirty cups in the room. Paper thin walls. Thank you neighbors for keeping me up all night. Overall I would give this hotel another chance as it is located in a great area and the views are great too.
April 9, 2012
Rated 4 out of 5 by LetsBeHonest More minibar nonsense
I really hate these new minibars that Starwood is putting in all their rooms. The fridge can't be used because it's full, and if your move anything you get charged for it even if you don't use it. The other "minibar" that sits out next to the TV is even more annoying. Why should I have to stare at alcohol and food when I don't want any? I asked twice to have the thing removed and nobody ever came to take it away. It's nice to see the refurbished rooms, but the minibars are tacky and not helpful!
August 7, 2013
Rated 3 out of 5 by Robert456 Slow
Our reservation was made 2 weeks prior to our stay. The room was not ready for nearly 2 hours after check-in time (1h56m to be precise). No offer of any sort of compensation was made for this time wasted sitting in the lobby. Our request for adjoining rooms made upon reservation was not accommodated, either, and our party's 2 rooms were on separate floors. Guest parking is poorly marked. The rest of the stay was as expected, except for a barking dog in the next room. If pets are allowed, guests should be informed that they are present on certain floors, if they're restricted to certain floors. In fairness, did not complain about this because I assume nothing would have been done. The hotel is a nice one, and centrally located.
December 23, 2013
Rated 5 out of 5 by Kathy49 Great Location
This hotel is in a great location to stay in while in Chicago. It is right on the river with access to the riverwalk through doors on the bottom floor.
The Navy pier is a very easy stroll going and coming. Michigan Ave is a mere 5 minute walk. Millienium Park and adjoining parks are a 10 min walk. Nearby the hotel is a Walgreens, a Fox and Obel Grocery, and Giordano's pizza. If you want to take public transportation out to the Musuems or Soldier's Field, the bus stop in on Michican Ave. a 5 min walk.
The hotel is beautiful. The rooms are very nice. The restaurant has a wonderful breakfast buffet (a little pricey) and a good menu for other meals.
This is the second time I have stayed here and would stay there again when in Chicago.
I used the Valet parking and received excellent service.
April 9, 2012
Rated 1 out of 5 by Sweb22 Horrible experience
Booked 2 rooms with double beds in advance - rooms were not available at 3pm check in. Finally at 5pm they got us into a room with King bed (not ideal when staying with friends) and made us late for our plans. Told other room would be available when we came back that night. Just as I predicted at 2am when we tried to get the room we were told they didnt have any. They offered us to go to another hotel and pay for our parking - which they cant do since they arent affiliated with self park.
August 1, 2012
Rated 5 out of 5 by Jackson13 Nice Hotel with a great location
We stayed at this hotel while visiting Chicago on business and pleasure and had a very enjoyable stay. We particularly appreciated the early check in (we had a very early flight arrival from Boston), the excellent food and service in the Club Lounge and the Health Club / sun deck.
The location is also fantastic, being so close to the river and many of the cities attractions. Our view of the river and all of the wonderful architecture that Chicago has to offer was also a treat.
February 29, 2012
Rated 4 out of 5 by Grumpyfin Unreal.......
To celebrate the end of my children's summer vacation, I reserved a large two bedroom suite at the Sheraton downtown Chicago. It was BEAUTIFUL! The view outside the window wasn't so great BUT the room itself was beyond words. There was so much space that it was as if we had rented an apartment! Everything was perfect..................until I checked out of the hotel and retrieved my vehicle. I spent over $1,800.00 on accommodations only to be charged an additional $100+ dollars for parking my car! I can NOT BELIEVE that The Sheraton management staff would go so far to nickel and dime someone who has spent so much money on a 2 night stay at the hotel. I was all smiles until this happened.
December 10, 2013
Rated 1 out of 5 by JenB Won't ever stay here again
1st interaction was with rude valet service. There was no hotel directory so had to go to concierge desk for every question (couldn't be reached via phone). Asked for toothbrush from concierge desk & reception desk, both were out so said they would send one up, but never arrived. Was double-charged for room delivery, plus 18% gratuity that wasn't printed on menu. No perks or "extras" that have received at other Sheraton hotels. This hotel nickle & dimed us for EVERYTHING!
July 11, 2012
Rated 4 out of 5 by Mattdycr Location.
Of all the hotels I've stayed at in Chicago, this one has the best view. I was on the 29th floor overlooking the river. The hotel itself is beautiful, however there was two downsides to my stay. One, the spiders outside the windows, as someone who's petrified of spiders, it caused me to keep my distance from the window. The other, the woman who delivered room service (To put it bluntly) had the personality of an assassin, I'm always happy to tip workers and am quite a bubbly, friendly person so I'm always one to ask how their day has been etc, this particular woman gave no response, and with a blank star on her face - placed the food inside and (at a very fast pace) walked out of the room closing the door abruptly. Maybe she was having a bad day, but I didn't appreciate it... besides that, the hotel is a must stay. :)
April 3, 2012
Rated 3 out of 5 by Cecily5930 Nickel and Dimed
Stayed in Sheraton Towers in Chicago for 3 nights. Already paying a lot per night. Had to pay $14/day for internet connection. If you wanted a piece of fruit--$2.50, Muffin--$2.50 (and it was very small), a croissant (plain)--$4.50. I understand the parking. Parking in Chicago is expensive. But it seemed like everything extra beyond the room had an extra charge. Room cleanliness was ok. Had a wad of what looked like snot on the back of the bathroom door, which they cleaned when I pointed it out. Tub faucet very loose and could be pulled away from the wall. Overall, for the cost, seemed very cheap and chintzy. Next time I'm staying elsewhere.
October 28, 2013
Rated 1 out of 5 by TomTom85 Sub-standard Sheraton Property
This hotel property is in need of a major facelift. Lobby area is fine but once you get past that, the hallways and rooms are well below standard vs. other Sheraton property. My room had filthy carpets, outdated bathroom with airvents that were disgusting and look like they never have been cleaned in years. The faceplate on the door latch was missing screws and falling off. Overall I am extremely disappointed in this property and for $200+ a night? TERRIBLE!!!!!
August 27, 2012
Rated 5 out of 5 by FqntFLtraveler33 Great Staff and nice room
I have stayed at this hotel several times - however, this was a special occasion. David - the front desk supervisor was very courteous and professional - following up with me a couple of times on my special request. My room and the view were fantastic. I appreciate the SPG platinum recognition from David and the front desk staff. Housekeeping also very courteous and efficient. I will stay at this hotel when I am in Chicago again this August.
July 30, 2013
Rated 5 out of 5 by Mikes Hotel Heaven!
If you are looking for a excellent hotel in a great location with all the amenities and a superb club lounge, think Sheraton Chicago. The club lounge is the best I've seen The lobby, club lounge and guest rooms have all been recently upgraded. The best breakfast in Chicago is at LB's in the lower lobby. The Java and sports bar was perfect for watching the Bulls lose and the Heat win. Kudos to Greg, the hotel manager. Perfection does not happen by accident!
April 13, 2013