Rated 5 out of 5 by George2013 Great Views
Our deluxe room had the specific view we asked for. All the staff we encountered did their jobs well and were very friendly. Concierge was great and they can seve you money on tours. Hotel is very close to the hop on hop off trolley and near bike tours and rental and architecture tour boat.
June 20, 2013
Rated 3 out of 5 by wildemere This hotel lacks the Extras
Amenities were spartan. Complimentary toiletries were almost non-existent. There was no shower gel, the soap did not lather. There was no shower cap, bathrobe.
AND a can of coke from the mini bar was $6.65.
The bed was very comfortable.
Internet was included.
July 28, 2014
Rated 5 out of 5 by Schmism Beautiful view of river!
My room had a wonderful view of the river facing Trump Tower. The proximity to Michigan Avenue was convenient. The amenities were excellent, including the linens. The food was good, but the prices were not always reasonable (i.e. $27 breakfast).
August 11, 2014
Rated 2 out of 5 by BusinessGirly Very Disappointed
I was very disappointed with my recent visit. I have stayed at this hotel several times previously and this visit was by far the worst experience. I felt that the customer service was lacking. Some of the front desk staff were slow and incompetent. They did not follow through with request.
December 6, 2013
Rated 5 out of 5 by IndyJoe Great Conference & Great Hotel
The Sheraton Chicago Hotel & Towers exceeded my expectations for the four days I called it home during a recent conference. Kudos to hotel management for a beautiful facility, outstanding staff, and an overall professional operation. I'm looking forward to a return trip in the near future.
August 1, 2012
Rated 5 out of 5 by ConferenceGoer16 Great Business Trip in Hotel
I was in this hotel for a conference for 4 days without leaving the building... and was surprising pleased. The staff is wonderful and super friendly... especially the head bellman. Rooms are wonderful and clean. The conference rooms were great as well. Food was good and catered by hotel.
November 15, 2013
Rated 5 out of 5 by Surf96814 Staff is outstanding
Hotel has fantastic connections with local restaurants and bars. Used concierge to get into famous deep dish Pizza restaurant with a group of eight and was able to bypass long line of hungry people waiting to get in. Great location, walking distance to almost everything famous in Chicago.
July 25, 2012
Rated 4 out of 5 by jod1234 Very nice hotel and good location
This hotel is nice. I think it may be up for a remodel soon as it seems like its getting dated. Mostly the bathrooms. The bedding was wonderful! Extra comfy! The Cleaning service was excellent and very timely! I appreciate the front desk staff as they were very kind and easy to work with.
August 27, 2012
Rated 5 out of 5 by Smile1 Great Weekend!
I took my teenage granddaughters to Chicago for the weekend and it was so much fun! The girl at check-in suggested we upgrade to the Club Level and that was great for the girls. Breakfast and snacks were included and well worth the extra investment. We are already planning our next trip.
August 12, 2013
Rated 2 out of 5 by Grant In Need of Improvement
I had to wait until close to 5 PM to be able to get my room. I had requested a Deluxe Room on the Club Level Floor. I was put into a handicap accessible room on the 31st floor. The room was small and the bathroom was for those in wheelchairs. I called the desk and they were NOT helpful.
January 27, 2013
Rated 5 out of 5 by Hedgehog Michael on the Door Team is exceptional
Michael is always a delight to meet again. His cheerful approach and guest service is always a joy to see.
He's been on the door team for many years and was the first person I met in Chicago 10 years ago on my first trip -& he made such a great impression that stayed with me ever since.
May 23, 2013
Rated 5 out of 5 by KD02 Great time in Chicago
We stayed at the Sheraton Towers for a convention. The location of the hotel made it easy to go explore the downtown area by foot on our free time. All of the staff was very friendly and helpful, from the moment we arrived until we left. I would definitely come back.
July 7, 2014
Rated 5 out of 5 by LBBob Great location and value
We got a great price and the hotel was an excellent value. Very attractive, we had a great view of Navy Pier and the staff was extremely friendly. The only negative is the line to check in had several dozen people waiting. Luckily we are SPG so we didn't have to wait long in that line.
December 30, 2012
Rated 5 out of 5 by Randall42 Good location
Close to Navy Pier, Millennium Park, Michigan Ave., etc.
October 6, 2014
Rated 4 out of 5 by KMK19 Nice hotel; great location.
Stayed one night with daughter for her birthday. Nice hotel. Valet good, check-in good, room clean and beds comfortable. I did request a room with a great view (special birthday occasion). Did not receive that; looked over constructions. Mildly disappointing. Everything else was fine.
April 5, 2013
Rated 4 out of 5 by SwimAndy Great Downtown Chicago Hotel
This hotel had very comfortable beds and bedding. Rooms are a bit small and dated but not bad at all. The breakfast buffet at LBs was wonderful, but not included with room. Convention facilities are perfect for large groups.
August 21, 2014
Rated 4 out of 5 by Walter34 Great for central location
The room and surroundings were excellent. Need to improve on corporate billing procedures and communication from upper management to front staff. Otherwise, a fantastic experience.
September 10, 2014
Rated 5 out of 5 by davis174 Another Great Stay
I have to say each and every time I stay at this hotel I have a great experience. The staff are some helpful and accommodating; they treat you like family. The recent renovation has given the hotel new life. I look forward to my stays in the hotel and cannot wait until my next visit.
December 19, 2013
Rated 4 out of 5 by 2014trv early checkout penalty excessive
I had to cut a day off a 3 day planned stay for business reasons. When I checked out at mid day, I was told that the cancellation penalty was a full night's charge. Usually hotels accept cancellation prior to 6pm, same day, without any penalty. This charge struck me as excessive.
May 2, 2014
Rated 5 out of 5 by EddieNC The Perfect Location to Stay in Chicago
The hotel location can't be beat. It was perfect. Located in the heart of the hustle and bustle in Chicago. Very accessible to the shopping centers, tourist attractions, and restaurants. The staff is very friendly , helpful, and accommodating. Overall, the hotel itself is excellent!
October 16, 2013
Rated 3 out of 5 by laura723 Interesting
My trip started with a red eye. I know there is no guarantee of an early room or for adjoining rooms. We arrived and I was told the house keepers were union, so they would clean at their own rate. I checked back 3 times and was told the room was not ready. At 3:10pm(check in posted 3pm) I was told there still wasn't a room and the room they had planned for us was still not cleaned. Then she found a room and I said, "I'll take it". That was followed by, "oh, wait, I'm sorry that room is not available it is for a preferred guest and is an adjoining room". I said, "it was my understanding adjoining rooms were not guaranteed". Again I was told, "it was for a preferred guest." I took the room available, which ALSO HAPPENED TO BE AN ADJOINING ROOM!!!! I was charged for beverages not consumed from the "mini bar". That was credited as well as a credit for the inconvenience. We made the decision to start staying with Sheraton as we had a FABULOUS experience in Anaheim. I enjoyed Chicago and it did not affect our trip, it was simply disappointing.
July 31, 2014
Rated 4 out of 5 by Onewright Great Location Downtown
This Sheraton is located downtown in the middle of everything that is going on. Easy access to the river and Navy Pier and the main shopping district downtown with the stores and restaurants that make the area a great place to visit.
August 13, 2014
Rated 4 out of 5 by DJOC Needs better drains
The bathtub drain needed to be cleared. Water drainage was very slow. Engineering was called in to snake the drain, while better, the water still didn't drain properly. I'm not a fan of standing in the undrained water. Please completely clear the drains... especially when asked.
April 20, 2014
Rated 5 out of 5 by Cruizing Perfect location
We were able to walk to the Pier, to the Michigan Mile, to plenty of different restaurants and really enjoyed being along the water. The view from the 21st floor was fantastic too! Prompt service with a smile from every employee in my path over the week.
July 21, 2014
Rated 3 out of 5 by Ruqayya88 Great location in the heart of Chicago
This hotel is a great deal for the location. You're close to just about everything you need. My favorite part: the men outside that hail your cabs and help you get into the hotel. They are so warm and kind, it's a great way to start the stay. Beautifully decorated for the holidays!
December 14, 2012
Rated 5 out of 5 by jim5 First time downtown Chicago
I have gone by Chicago many times, This was the first time my wife and I have stayed in Chicago. The Sheraton was great for everything we wanted to do. Close to shopping site seeing and many local restaraunts. We found the hotel to meet and exceed all of our needs and expectations.
August 19, 2013
Rated 5 out of 5 by AMHarris76 Excellent Hotel
My girlfriends and I stayed at this hotel for my birthday weekend. The hotel is beautiful and customer service was superb!!! Club room was spacious with great view of the Chicago River and Lakefront. Definitely recommend this hotel. We are already planning our next weekend getaway.
August 30, 2013
Rated 5 out of 5 by jackieW28 Spectacular
Wonderful view from my room overseeing Michigan Lake and Chicage River, convinent to most of attraction. Staff are very friendly and attentive at club on 33rd floor. I enjoyed my stay very much!
September 3, 2014
Rated 5 out of 5 by peacefrogtcu Sharaton Towers Chicago
The AC didn't quite work on the first day, I called for help and the issue was corrected within the hour.
I love the location and superb services. On top of that I got a corner room with the view of the lake, couldn't asked for more.
Will difinitely come back if I have a chance.
July 2, 2012
Rated 2 out of 5 by Conference150 Room with no bed
I was given a room with a murphy bed and it was not set up when I entered the room. For $200+ per night I expect a room with a bed. A room with a murphy bed (even if it was set up prior to checking in) should be priced considerably lower than a normal room.
July 14, 2014