Rated 5 out of 5 by Smile1 Great Weekend!
I took my teenage granddaughters to Chicago for the weekend and it was so much fun! The girl at check-in suggested we upgrade to the Club Level and that was great for the girls. Breakfast and snacks were included and well worth the extra investment. We are already planning our next trip.
August 12, 2013
Rated 2 out of 5 by Grant In Need of Improvement
I had to wait until close to 5 PM to be able to get my room. I had requested a Deluxe Room on the Club Level Floor. I was put into a handicap accessible room on the 31st floor. The room was small and the bathroom was for those in wheelchairs. I called the desk and they were NOT helpful.
January 27, 2013
Rated 5 out of 5 by Hedgehog Michael on the Door Team is exceptional
Michael is always a delight to meet again. His cheerful approach and guest service is always a joy to see.
He's been on the door team for many years and was the first person I met in Chicago 10 years ago on my first trip -& he made such a great impression that stayed with me ever since.
May 23, 2013
Rated 5 out of 5 by LBBob Great location and value
We got a great price and the hotel was an excellent value. Very attractive, we had a great view of Navy Pier and the staff was extremely friendly. The only negative is the line to check in had several dozen people waiting. Luckily we are SPG so we didn't have to wait long in that line.
December 30, 2012
Rated 5 out of 5 by 1dimples Nice hotel experience.
This hotel was very nice and friendly. My room was near the elevator and could hear people waiting for the elevator in the wee hours of the morning.
July 21, 2014
Rated 5 out of 5 by Tourist99 Staff were exceptional A+
A+ It was a great conference hotel. The rooms and logistics were professional. The front desk and switchboard staff were exceptional.
Superb bedrooms and a quality sleep. Thanks!
July 12, 2014
Rated 4 out of 5 by KMK19 Nice hotel; great location.
Stayed one night with daughter for her birthday. Nice hotel. Valet good, check-in good, room clean and beds comfortable. I did request a room with a great view (special birthday occasion). Did not receive that; looked over constructions. Mildly disappointing. Everything else was fine.
April 5, 2013
Rated 4 out of 5 by alvythethird Convenience
We've always enjoyed our stays at the Sheraton since it is so conveniently located and serves as a great home-base for our visit to various city attractions. We highly recommend it to others whenever asked.
July 1, 2014
Rated 5 out of 5 by davis174 Another Great Stay
I have to say each and every time I stay at this hotel I have a great experience. The staff are some helpful and accommodating; they treat you like family. The recent renovation has given the hotel new life. I look forward to my stays in the hotel and cannot wait until my next visit.
December 19, 2013
Rated 5 out of 5 by Kevie Newly updated excellent hotel
Stayed in this hotel over 20 years ago when it first opened, and it has been upgraded to like new condition.
July 29, 2014
Rated 3 out of 5 by Hymie more attention in the hotel room
TV was not working properly
Housekeeper overlooked details on refilling stock for coffee and water,
Asking for assistance for directions was ordinary
light did not work by desk
room service food trays left in hall by my door
June 3, 2014
Rated 5 out of 5 by EddieNC The Perfect Location to Stay in Chicago
The hotel location can't be beat. It was perfect. Located in the heart of the hustle and bustle in Chicago. Very accessible to the shopping centers, tourist attractions, and restaurants. The staff is very friendly , helpful, and accommodating. Overall, the hotel itself is excellent!
October 16, 2013
Rated 5 out of 5 by stev94 Always Consistent
Hotel is well located, in great shape, and delivered the Sheraton member experience have become accustomed to.
July 28, 2014
Rated 5 out of 5 by jim5 First time downtown Chicago
I have gone by Chicago many times, This was the first time my wife and I have stayed in Chicago. The Sheraton was great for everything we wanted to do. Close to shopping site seeing and many local restaraunts. We found the hotel to meet and exceed all of our needs and expectations.
August 19, 2013
Rated 5 out of 5 by AMHarris76 Excellent Hotel
My girlfriends and I stayed at this hotel for my birthday weekend. The hotel is beautiful and customer service was superb!!! Club room was spacious with great view of the Chicago River and Lakefront. Definitely recommend this hotel. We are already planning our next weekend getaway.
August 30, 2013
Rated 3 out of 5 by Ruqayya88 Great location in the heart of Chicago
This hotel is a great deal for the location. You're close to just about everything you need. My favorite part: the men outside that hail your cabs and help you get into the hotel. They are so warm and kind, it's a great way to start the stay. Beautifully decorated for the holidays!
December 14, 2012
Rated 5 out of 5 by Jimbo68 Great All-Purpose Hotel
I have stayed at the Sheraton Chicago many times for many purposes. It is an outstanding hotel with a great location. My only criticism is equally applicable to most Chicago hotels: The parking rates are absolutely obscene. $50-60 per day for parking is obscene.
May 7, 2014
Rated 5 out of 5 by YTCforme Beautiful location
The Sheraton Chicago is a beautiful location nestled right on the river. I enjoyed the views, access to shops, and other tourist attractions. Hailing a cab was simple.
July 14, 2014
Rated 5 out of 5 by peacefrogtcu Sharaton Towers Chicago
The AC didn't quite work on the first day, I called for help and the issue was corrected within the hour.
I love the location and superb services. On top of that I got a corner room with the view of the lake, couldn't asked for more.
Will difinitely come back if I have a chance.
July 2, 2012
Rated 4 out of 5 by Brian The work in the remodeled rooms needs review
I stayed in one of the remodeled rooms. The update was needed.
It was nice but there was several construction mistakes that were made and not caught in the walk thru before releasing it to guests.
The major item is the new plumbing (mainly the sink and toilet) is extremely noisy.
August 26, 2013
Rated 3 out of 5 by Eyebanker2306 Average hotel
Overall a decent hotel,However I do question whether or not the house keeper did any cleaning other than put a few fresh towels in my room,remade the bed and empty the trash.I did NOT choose the go green option so that from my understanding the bed linens would be changed every day etc. In fact the bottom sheet did not even fit the bed,when you pull back the comfortor you could visibly see half of the mattress,she did empty the trash can however on several occasions there was a visible item behind the can that she missed each time.I also question if the room was ever vacuumed,upon check in I noticed a small piece of clear plastic that was on the floor next to the desk that was still on the floor six days later when I checked out.The house keeper that is responsible for cleaning my room was obviously never trained on how to dust either,there is so much dust in that room that I ran my finger across the phone,the top of the desk etc and you can clearly see where I did it.Everything else with my stay was fine
June 10, 2013
Rated 5 out of 5 by hawkeyemike best value and service in windy city
the sheraton chicago hotel and towers was perfect for our group of 12 over labor day weekend. staff were able to locate our rooms all on one floor. the front door and bell staff were exceptional (we had alot of tailgate supplies that we brought for the iowa hawkeye football game.
September 6, 2012
Rated 2 out of 5 by blanch dissapointing
-long wait to check in.
-we stayed there because they were supposed to have a shuttle to chicago event that week, as advertised, but that didn't happen (the shuttle supposedly had a limited schedule but there was no announcement)
- gave us the wrong room
- odd attitude from staff
February 22, 2013
Rated 5 out of 5 by EmadMas Awesome Stay
My family and I had an awesome stay @ at the Sheraton Hotel. I would like to single out the staff with special praise. All staff members, across the board were courteous and hospitable! We really enjoyed our stay there and we are hoping to come back again next year. Thanks again!
December 26, 2012
Rated 5 out of 5 by Gretta82 Awesome hotel
Attended a meeting at this Sheraton July 2014. Awesome hotel and meeting facilities! Beds are very comfortable and the staff is amazing! Great work-out facility also!
July 13, 2014
Rated 5 out of 5 by ACHT Great conference hotel
Staff were excellent, from front reception to concierge to wait staff at evening hors doerves on Thursday. The only negative was that the same lunch (and same sandwiches) were served both days to the attendees...perhaps the choice of the conference organizers, but disappointing.
October 28, 2013
Rated 5 out of 5 by stxmahn Excellent Location and great rooms
The club floor was a really nice benefit with comfortable chairs and good snacks. We really enjoyed exploring Chicago by foot from this location and renting bikes nearby for the lake trail. Lots of great restaurants nearby. This is a fun place for Chicago and Miracle Mile trips.
October 14, 2013
Rated 5 out of 5 by KaiLin This hotel keeps improving
I have been coming to Sheraton Towers Chicago for many years. I was living in Chicago when it opened and have stayed often since I moved away. It is up to date. It is clean and very comfortable. It is convenient to the loop and Michigan Avenue, but with a great view of the lake.
December 18, 2012
Rated 5 out of 5 by Urban915 Saturday night in the city
I booked this hotel on line a couple of months ago. I can say that the Sheraton will now be my preferred hotel! The rooms were so comfortable and clean! The view was amazing and i loved the location. We walked everywhere! Staff was so friendly and helpful. This hotel was great!
November 11, 2013
Rated 5 out of 5 by NMemply Nice Rooms, Great Location
Loved how close it is to Michigan Blvd and Navy Pier. Walked to both. Great hotel facilities. Room could use some detailing (faucet handle, water spout on shower), but clean and very comfortable. Did not hear any other room sounds except when in the bathroom. Great night sleep.
January 27, 2013