Rated 5 out of 5 by MAC55 Sheraton exceeds expectations as usual!
Once again, the Chicago Sheraton has exceeded my expectations. My friends and I had a wonderful weekend. The service and amenities are second to none! I will never stay anywhere else in Chicago!!
March 20, 2013
Rated 5 out of 5 by Undie73 Great Vacation Location
My family and I used our Starwood points to stay at this property for summer vacation. The location could not have been better. The room was freshly remodeled and the Club Lounge was comfortable.
August 6, 2012
Rated 5 out of 5 by wj1999 Great Location! Rooms! Facilities!
Loved the location of this hotel! Quick walk to Navy Pier, Magnificent Mile, Rush Street, right on the river. And to add to the lovely location the rooms, staff and everything else was great too!
August 25, 2012
Rated 4 out of 5 by Phoenixsundog Very nice hotel
Rooms were quiet and clean. HVAC was quiet- no window shaker unit. Limited eating choices in hotel. Shulas was very good. Breakfast was good in restaurant on lower level.
November 22, 2013
Rated 3 out of 5 by wab7093 expected better
No free internet in the room. Opted for the "go green" for linens and towels, actually got NO housekeeping service. Expected a lot more for the price. Billing was a complete mess upon check-out.
June 21, 2013
Rated 4 out of 5 by ptabby Great place to stay!
I stay here for business every February and feel like I am going home. The club lounge is an excellent money saver in the long run. Connie runs the lounge like your own kitchen. She's wonderful!
February 27, 2013
Rated 5 out of 5 Wonderful staff
I loved my room at the Sheraton, but I was most impressed by the way I was greeted upon check-in. The staff was so warm and friendly. I also got some great tips on restaurants while I was there.
December 22, 2012
Rated 5 out of 5 by Ryan216 Weekend Trip
We chose this hotel based on location and price. It was very nice. Very comfortable. The staff was friendly and helpful. Parking was really really expensive. Not a lot of food choices near by.
March 18, 2013
Rated 5 out of 5 by Apple Fantastic stay!
This hotel is in a prime location. It is located right downtown and within walking distance of many of the great sights to see. The staff was very accommodating and took extra good care of us!
January 19, 2012
Rated 4 out of 5 by JTz08 Pleasant stay in April
I had a enjoyable and very comfortable stay overall. I was particularly impressed by the great service and friendliness of the staff working the breakfast shift at the LB Bistro & Patisserie.
April 7, 2013
Rated 5 out of 5 by Mike439 Great hotel, great location
Great location. Nice views along the river. Lots within walking distance. Good food at the steakhouse (although a bit pricey). Fitness area is adequate to get a good work out in if you wish.
May 2, 2012
Rated 4 out of 5 by Ladyhg General facilities excellent
The hotel has excellent overall facilities however the rooms need a re-design. The bathroom has absolutley nowhere to put anything other than a small rolling cart. The lighting is very poor.
August 24, 2012
Rated 3 out of 5 by emen0412 Double charge for the room
It's being more than one week since I check in in the hotel and they double charge the room fee. I'm still waiting the cancellation of the second charge. I would never recommend that hotel.
September 9, 2012
Rated 2 out of 5 by BigTfromSF not real happy
the plus is the hotel is in a great location.
the price was fair, the accommodations was fine. I was not real happy with the front desk folks, not pleasant, not real helpful and worst slow.
July 20, 2012
Rated 5 out of 5 by Anniversary10 Anniversary Trip
This hotel was the perfect spot to spend an anniversary weekend! The location can't be beat and all the staff were so helpful and friendly. Will definitely be staying at this hotel again.
August 22, 2012
Rated 5 out of 5 by overthetop over the top
i spend many days travelling on business and this hotel is just the best in Chicago, Check-in is fast, Friendly Staff, Beds are the best, clean, best location, and i cannot ask for more!
June 7, 2013
Rated 5 out of 5 by Ryon Ryon
Excellent location on the Chicago River; view of Lake Michigan; restaurant and tourist sites accessable to walk or easy transportation to sites; shopping Michigan Avenue
November 5, 2013
Rated 3 out of 5 by BusinessTraveler521 Don't Use Your Suite Nights Here
This hotel has a great central location and the club lounge is very nice. However, I was very disappointed in my room. I purchased a room with a river or lake view, and used my suite nights to upgrade to a room with a river or lake view. The "suite" was simply awful. It was on the 9th floor and looked out onto the roof and a huge HVAC unit. It was one of the recently redocorated rooms. There was no desk--but a desk chair by a dresser unit. There was a murphy bed that could not be put away in the living area--making it awkward to have business meetings in the suite. The coffee machine leaked with every use.
I e-mailed the person who confirmed my "upgrade" using suite nights, and have yet to hear back from her. The front desk agreed that I should not have been placed in that room and assured me that my suite nights would be recredited to my account. That has not happened.
The hotel charged $10.00 for a fed ex delivery, but would not deliver it to the room. I was told to go the front desk. After waiting in line for 10 minutes at the front desk, I was then told that I had to go to the fed ex office.
June 17, 2012
Rated 5 out of 5 by D3lbto What a room!!!
We were upgraded to one of the best rooms in the hotels and we loved it. If you have suite upgrades, use them!!! A view of the lake and just a great room. We just didn't want to leave :)
November 9, 2012
Rated 3 out of 5 by RP17 Great location but room quality is below average
The Sheraton chicago towers has a great location close to Navy Pier, restuarants, shops, and attractions. I was not impressed with the quality of the room and particularly the bathroom.
August 2, 2012
Rated 5 out of 5 by Gloria Great Downtown Hotel by the Water
My hotel stay was short, but room was attractive, clean, and comfortable. Upon entering the hotel, the lobby was inviting and the front desk staff were very courteous and professional.
February 19, 2013
Rated 3 out of 5 by Bill Noisy
We were right next to the elevators and it was constantly noisy. Otherwise it was OK. Our room cards didn't work the first time and we had to go back downstairs to get them re scanned.
February 12, 2013
Rated 5 out of 5 by Turbobuckeye First Time Chicago Auto Show Attendee
Pretty much every need that you think you may have will be available right here inside the hotel. Great restaurants, coffee shop, gift shop, concierge and very spacious and nice rooms.
February 9, 2013
Rated 2 out of 5 by Paul68 Needs an update
The room I had in this hotel looked as if it had not been updated in 25 years. Especially the bathroom, which was very tired looking. The hallways need new carpet and paint would help.
November 12, 2012
Rated 5 out of 5 by Mary Great Hotel in Downtown Chicago
I highly recommend staying at this hotel if you are attending a convention in downtown Chicago. The hotel is beautiful and is easy to get around. Has quite areas for private meetings.
January 28, 2013
Rated 5 out of 5 by Dipankar Great stay option in Chicago
Close to the river, walking distance from Michigan Avenue, good dining options close by. Our room had a great view of Navy Pier and downtown Chicago. The staff were extremely helpful.
May 3, 2012
Rated 5 out of 5 by jennylou birthday girl
we gifted this room to our daughter for her birthday -- she was extremely pleased with the hotel and the attention they gave her -- thank each of you -- you made me look soooo good!!!
November 16, 2012
Rated 5 out of 5 by Julie89 Excellent staff
You have phenominal staff, expecially the front desk and concierge. They ansered all of my questions and made my stay problem free.
December 19, 2013
Rated 4 out of 5 by nhalps Chicago Review
I am a frequent business traveler and spend 150+ nights/yr on the road.
The Sheraton in Chicago was a good experience overall. The staff was helpful and the hotel was very well kept.
March 19, 2013
Rated 4 out of 5 by Quintin Outstanding Hotel
Upon check in was upgraded as a Starwood member. Fabulous room, comfortable bed, updated furnishings and decent size gym. It would be nice for the gym to be open beyond 10PM however.
December 9, 2011