Rated 4 out of 5 by Larry65 This hotel is a great meeting hotel
I was there for a conference and the hotel staff made the entire event almost effortless. The lighting, sound systems, and comfort of the meeting rooms were all excellent.
April 10, 2013
Rated 5 out of 5 by Pam6883 This hotel is the best meeting venue
The layout of the hotel makes this a very easy location to hold a meeting. The food is excellent and the staff is the best I have ever worked with.
October 29, 2013
Rated 5 out of 5 by Jess1116 A great hotel!
Our stay here was perfect. The staff at the front desk was very friendly. Rooms and hotel were very clean. Great location to walk to everything. Valet parking....awesome!!
October 24, 2012
Rated 4 out of 5 by gle1 Why no Internet in rooms?
This is a nice hotel but the only free Internet is in the lobby. I now consider internet on the same level as towels--it should be free in the room. Preferably wireless.
July 5, 2013
Rated 5 out of 5 by Octobergirl Octobergirl
We were very surprised how good the food was at Schula's Restaurant and in the Breakfast Grill. Usually food in hotels aren't up to par. All the wait staff were pleasant.
March 27, 2013
Rated 5 out of 5 by mfr2013 a wonderful surprise
I had not stayed at a Sheraton for many years, choosing other high end properties. My stay was wonderful. .. and will not hesitate to choose Sheraton in the future.
August 28, 2013
Rated 1 out of 5 by Jason Poor Management of Starwood Platinum Guests
Needs improvement. Need to have a commitment to the promised offers and not just charge room rates however they feel like, without prior customer approval and agreement.
May 19, 2013
Rated 3 out of 5 by designer2042 First unsatisfactory stay at a Sheraton
I am sorry to say, this was my first time staying at a Sheraton where I did not go home feeling refreshed. The bed was comfortable, the room was clean, etc.... I was woken up throughout the night and extremely early every morning to a sound comparable to a jet engine. Every time the person next to us (maybe above us) used the water, it sounded like we were ready to take off on an airplane. Please check into this, as we love the Sheraton! We stayed in room #2417. Also, I feel as though $5.32 is outrageous for a 12 oz. can of coke. You should have a mini fridge in each room to give your guests the choice of purchasing your overpriced items or bringing their own. I also think that $14 for a glass of white wine is ludicrous (at the downstairs bar). These prices only make staying at a hoetel unattainable to some. It's no wonder I only can afford to do it through the company I work for. My husband and I would never be able to afford it otherwise, and we're a middle class working couple who need to get away sometimes! I'm sorry to say all of this, but I'm hoping it will help you make some positive changes for the future.
April 30, 2012
Rated 4 out of 5 by mrlc87 awesome stay with a VIEW!!!
My daughter who is 7y/o love to stay in hotels with swimming pool. THe swimming pool area have a good heating symtem. that made her enjoy swimming. The bed was so comfy.
January 4, 2013
Rated 3 out of 5 by Handy The Hotel was Average
For the price I thought the hotel was dated, room not very clean and did not appreciate plastic cups in the bathroom. Motel 6 uses the same!
November 4, 2013
Rated 4 out of 5 by estyelf its a good hotel
the parking was very expensive and the place is a maze there are two different sets of elevators it was very confusing
November 26, 2013
Rated 5 out of 5 by Robert1955 MidWest Clinic
Terrific hotel with clean rooms, friendly staff and wonderful location!
December 22, 2013
Rated 5 out of 5 by ET12345 Excellent Chicago Experience
My stay at the Sheraton was remarkable. The Sheraton team was helpful, willing to assist and met my needs. I would highly recommend the Sheraton for your Chicago stay!
December 14, 2012
Rated 4 out of 5 by Flydoc AsMA 2013
First night assigned to room right next to elevator - very unpleasant! Would also have been nice to be able to checkout without having to wait in line in lobby area.
May 18, 2013
Rated 3 out of 5 by Anon88 Housekeeping
Staff needs some training - charged me for minibar items from previous occupant
December 18, 2013
Rated 5 out of 5 by Charo50 Perfect location and facilities
The hotel is in a perfect location to facilitate exploring the city. Facilities for guests and for meetings were excellent as well as the staff responsiveness.
August 24, 2013
Rated 5 out of 5 by Grizzled1 Great Location, Great Big-City Hotel
We always enjoy the Chicago Sheraton Towers. Sight lines out of every room are superb, the rooms are spacious and spotless, and the staff are top-notch and helpful.
April 1, 2013
Rated 4 out of 5 by EMKfamily Nice facilities and staff
I was there for a conference and the facilities were very nice and the staff was even nicer. Always appreciate friendly helpful staff. Keep it that way!
September 28, 2013
Rated 5 out of 5 by LizW Very nice as always
I have been attending the ISBA event at this hotel for many years and have stayed there at other times as well. It is always very comfortable with excellent service
December 19, 2012
Rated 3 out of 5 by DrRobobo Sheraton Chicago
The hotel lobby is nicely furnished and has a welcoming and luxury feel to it. The room also meet the standards of a 4-star hotel, with very comfortable beds and well-maintained interior and amenities. In general the service staff were friendly and helpful. However, I was disappointed by the general lack of attention to details. I have booked a double bed room and indicated there are 2 guests. When I arrived, there was only 1 bathrobe, 1 mouthwash and 1 glass mug in the room. I had to call for another bathrobe. When housekeeping cleaned the room the next day, the vanity pack and mouthwash were not replenished.
As I booked a club room, I had club lounge access. The club lounge is meant to be an exclusive area for premium customers. But when I went to the club lounge for breakfast, I was surprised to find that it was overcrowded and difficult to find a table. Clearly, the club lounge was not big enough to accommodate all guests. The food and beverages provided in the club lounge lacked variety and does not meet the higher standards of what a club lounge should have. It is not worth the extra cost you pay for club access.
August 22, 2012
Rated 5 out of 5 by Judi852 Beautiful views and great location
My husband and I stayed at the Chicago Sheraton twice. Both times the service was great and the views and location is great. We plan to stay at the Sheraton again.
September 23, 2012
Rated 5 out of 5 by MHC513 Great location
This was my second stay at this hotel. It is close to good dining and shopping options and the bus shuttle service to the McCormick Place tradeshows is convenient.
October 11, 2012
Rated 4 out of 5 by tcart our visit
front desk - great
room - nice/clean
club room - excellent servers
one negative: wine list in main lobby bar is weak
November 12, 2013
Rated 2 out of 5 by Connie47 OK only
Broken ice machine. Crying baby next door. No pool since they were remodeling the exercise area. Endless elevator waits. No apology. No recognition of SPG status.
September 8, 2012
Rated 4 out of 5 by Dave9522 Bathroom
We stayed at room 3117 after upgrading atthe front desk. The counter space in the bathroom is extremely lacking. Especially for two people.
October 25, 2013
Rated 4 out of 5 Great location.
Great location, nice lobby, close to Michigan ave. Bathrooms could be cleaner and nicer and make sure you don't get a room close to the elevators...they're loud.
November 19, 2012
Rated 4 out of 5 by BEARS54 FAN
Come to town every year for Bear's game, but never stayed here before. Now that we Have will make this our hotel of choice. Location is great, service also great
October 1, 2012
Rated 4 out of 5 by meetingattendee this hotel needs a new food manager.
this hotel needs more dining options at reasonable prices and longer hours and more variety in lunch menu. try to get lunch at 1:30 pm after a morning of travel!
December 18, 2012
Rated 5 out of 5 by JoeRed Great Location, great amenities
Everything you need is either at the SPG property or within walking distance. Service was great , clean comfortable room !
November 16, 2013
Rated 5 out of 5 by Penny100 Conference in Chicago
The hotel was beautiful and close to restaurants and shopping. Everyone was extremely helpful and the meeting rooms were very nice as well.
October 23, 2013