Sheraton Chicago Hotel & Towers

  • 301 East north Water Street
  • Chicago,
  • Illinois
  • 60611
  • États-Unis
  • Carte

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Politique relative à l’âge requis

Les hôtes doivent être âgés d'au moins 21 ans pour pouvoir s'enregistrer au Sheraton Chicago Hotel & Towers. 

Rated 3.9 out of 5 by 1607 reviewers.
Rated 5 out of 5 by WONDERFUL HOTEL On top of being in the perfect location in the city of Chicago, the Sheraton Hotel & Towers is a great hotel. The rooms are clean, comfy and a fabulous view outside from any room. I've stayed here 5 times over the past 2 years and have never been disappointed. The staff is very friendly and always willing to help you when needed, be it for luggage, information or just to see how things are going. You can walk out the front door and Navy Pier, Michigan Ave,, the Hancock building, etc.; are all within walking distance. The food in the various outlets of the hotel is delicious and Shula's is 5 star excellence. You can't go wrong at this hotel. September 9, 2014
Rated 2 out of 5 by First impression is very important! Dad and I alway stay at this hotel when we visit Chicago as part of our Christmas tradition. This review is for the day on Dec 26, 2011. At the check-in process, at the front desk, there were 5 staff waiting on the regular guests and ony ONE waiting the golds and plats SPG member line. I waited almost 20 minutes before I asked to speak for the front desk manager to speed up the elite SPG member line. The five staff waiting on the regular guest lines definitely saw us, and none of them made any efforts to either wave us to their line or ask the front desk manager for more wait staff to our line. Treat your most loyal customer well or they will remember and turn to other hotel chains. May 6, 2012
Rated 4 out of 5 by Location was great, room not so great Proximity to shopping, restaurants, etc was fantastic. We were a little disappointed with the room. Noise level between rooms was high. The shower drain was really really slow - yuck! The fridge door wouldn't close so we used the garbage can to keep the door shut. Also could not figure out how to change the time on the clock (and we're both college educated adults). Bed was really comfy though. We ate at Shula's and to be honest we were disappointed-high price for very little food. September 8, 2014
Rated 3 out of 5 by No show for room service for surprise birthday wish Front desk upon check-in great. ChiBar staff great. On hold wait time for room service horrible. I called Sat morning for a Sunday in room delivery of strawberries and mimosas for a surprise birthday wish during our getaway weekend. No show. No delivery. No record in room dining services of order. Manager to call room back - no call! Back! Completely disappointing and I will not stay for business or pleasure at this Sheraton again. September 9, 2014
Rated 4 out of 5 by Great for central location The room and surroundings were excellent. Need to improve on corporate billing procedures and communication from upper management to front staff. Otherwise, a fantastic experience. September 10, 2014
Rated 5 out of 5 by Great hotel Stayed at the hotel for a wedding, but also had a lot of work to do that weekend. The room was great and provided a fantastic nights sleep. There was a nice work area in the room with reliable internet for work. The quality of the hotel dining opportunities was excellent. The wedding reception was also wonderful and the staff and facility for the reception was very good. September 8, 2014
Rated 5 out of 5 by Darkest room ever! The room darkening shades in the room were fabulous. The bad news is we slept in until almost 9am because it was so dark but it was a great night sleep! September 9, 2014
Rated 4 out of 5 by Concierge ROCKS Demtrius was our concierge man and he was amazing as far as describing what to expect from the places he suggested! SHAWS was incredible! Tre Soldi off the HOOK! My kids were both impressed with all restaurants and attractions he suggested! Loved our time in Chicago! September 8, 2014
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