Rated 5 out of 5 by ruthsark Nice facilities
The Sheraton has a large number of food choices right in the hotel and sits on the river. The hotel is within walking distance to many local sights, tours, shopping, restaurants, etc. I would definitely stay again. We stayed on the Club level floor with access to the Club lounge which has good service for continental breakfast and evening snacks. There is a nice view of the river looking out to Trump tower. My only disappointment was my room. I was right next to the stairs, so my room was a weird shape with a long hallway and seemed more cramped. It did have a wonderful view of the lake and Navy Pier.
July 23, 2014
Rated 4 out of 5 by BAM296 Good - not terrifc
I would rate this hotel "good" for overall feel and decor. Our room, however, had a strange layout in that to go to one side of the bed you had to maneuver between the foot of the bed and the corner of an interior structure/column. If you forgot this feature, getting up in the middle of the night to go to the bathroom could result in an accident. The bed was comfortable and we slept well. One irritant was that the tub didn't drain well and while showering you were standing in ankle deep water. Finally, my bill included every item on the snack tray - I didn't, however, eat or take any of the items available. I did pick them up to read the label, etc. and apparently they are electronically monitored. Beware - inspect your charges. I called customer service and the charges were rescinded.
July 21, 2014
Rated 4 out of 5 by Kenny1969 Great venue
Anything that was needed was on sight.
July 24, 2014
Rated 5 out of 5 by Sherri2 Great views and access to city.
This is the second time we have stayed here for the Noel-Levitz Conference. It is a great conference location. The meeting rooms are easy to navigate. Sometimes the back hall rooms get a bit warm. The variety of restaurants is just right.
The woman who checked me in honored my request to find me a room with a great view - even though I had to wait. Loved the view of the river and Trump Tower!
July 22, 2014
Rated 4 out of 5 by Esther57 The best in Chicago
This hotel is beautifully decorated, welcoming. The Concierge desk has a wonderful woman by the name of Paula. She is a godsend and will assist you no matter what! We were here eight years ago and Paula was there. She made our stay a memorable one then, and now! Quiet floors, comfortable beds, clean rooms and lovely staff. Beautiful waterside views!!!
July 22, 2014
Rated 5 out of 5 by GMA526 Amazing Weekend
I wanted to thank the staff at the Sheraton Downtown Chicago for a wonderful girls weekend. They meet all my expectations and I am so happy to share this great experience with the rest of my 17 friends who also stayed at the hotel. I would like to give a special thanks to Rick Ueno for making this all possible as well as Brian Hutchins & Joyce Clark. I know my cousin also worked with other management staff as well and they were just as wonderful.
July 21, 2014
Rated 4 out of 5 by CJR23 Room and hotel rating
Room is clean and bed very comfortable. Great location for shopping and activities within walking distance.
Only drawback is very small dining for breakfast for a hotel this size and nice.
July 22, 2014
Rated 3 out of 5 by hblocately Mostly good, with some exceptions
The hotel itself was pretty good, although my air conditioning in my room did not work very well. Also, upon check-in, although I personally had called, the reservation wound up under my coworkers name and they would not allow me in until my coworker called. She called, and then I was told she didn't call, even though she personally was on the phone with me and said she called and even provided the name of the person she spoke with. This was inconvenient and the desk clerk was rude about it. Also, the elevators in the morning were absurdly slow and packed, and stopped on basically every floor even though they were already full. Finally, the wrong SPG number was put on the account- this still hasn't been corrected.
July 17, 2014