Rated 1 out of 5 by LohPL POOR Service, POOR Communication
Placed an order for in-room dining at 9PM that DID NOT arrive AT ALL. Called at 945PM to check on order and nobody have the courtesy to update nor return my second call. Third call at 10:15PM to cancel order and requested investigation to reprimand all those involve for such poor standard of service not to mention poor standard of English. Desite placing order a different order at 10:15PM, food did not arrive as I am writing this at 11PM. Worst Sheraton experience ever.
April 11, 2015
Rated 3 out of 5 by DD28 Not Fit to be SPG property
Should avoid this propoerty if they are hosting a big group. Most of the staff have a massive attitude problem. They behave like you owe them a living. Went to conceirge to ask for recommendations for a chinese restaurant. Was asked to go to the mall next door. When I went there, there was only 1 restaurant located on the 4th floor and difficult to locate. When asked for further information, was given the guide book to look at and decide for myself.
When to the restaurant next morning for breakfast. When ask for cutlery was asked to go and get myself. At check-out receptionist was extremely irritable.
March 23, 2015
Rated 4 out of 5 by JPerez Good room, bad restaurants
The room was very nice and comfortable, I loved the bathroom and the bed.
The restaurant experience was very bad, bad quality of food, terrible service.
I spoke to one of the staff at the reception and the Guest Service Manager and they were attentive and found an alternative option for me after the terrible breakfast buffet experience.
Overall, a beautiful and comfortable hotel that needs to improve its F&B services
February 20, 2015
Rated 4 out of 5 by EricLiao Kudos to Evan
I went to have breakfast and fount out there is no walnut. its usually part of my power breakfast. .Turn out that they are running out of today.
When i goes back my room, i have plate of walnut wait for me. i like to the spirit of CAN DO. And its element of good service.
January 18, 2015
Rated 4 out of 5 by Repeatingcustomer "Warmly" received
1) The thermostat did not work. Even though I set it at 19C, the room was still very warm.
2) Most guests are led to tables in the central custer although there were quite a lot of vacant tables in other parts of the room. My chair was heavily kicked by someone going through the narrow aisle when I was drinking coffee. You guess what happen next.
3) The TV is big. The picture quality is poor.
4) Staff manner is very good. As are facilities in room.
January 15, 2015
Rated 5 out of 5 by Tonyinlove Love this hotel
Great and romance journal of my stay.
December 21, 2014
Rated 5 out of 5 by nimit Great Hotel
Got upgrade to executive room. Breakfast had a great choice. Staff was very supportive and polite.
December 7, 2014
Rated 3 out of 5 by Traveller100000 This hotel is good, but some imrovments are needed
The facilities of the hotel are reasonable good, but more ligther would be even better, as most public areas, such as bars, fitness center, seems to be too dark
December 5, 2014
Rated 4 out of 5 by yf13560 Excellent Experience
Check-in was very smooth, room and bed is very comfortable, stayed there two times, all been upgraded to suite, staffs at lounge are very friendly and professional. this hotel does meet my expectation at Sheraton Standard.
December 1, 2014
Rated 3 out of 5 by ruigoh Food needs improvement
I will rate the quality of the breakfast buffet so-so, not delicious. Room was clean but in room 1662, the remote control need to be changed (the no. / text on the remote control is diminishing), the shower in room 3859 is spoilt or the shower head is loosen causing the water to be spraying all over.
November 30, 2014
Rated 5 out of 5 by haoen very comfortable stay
sweet and considerated service with high membership recognination, thank you for your great servce!
November 23, 2014
Rated 5 out of 5 by bolar Very friendly staff
Gina and her team in the lounge helped us a lot during our stay in Shanghai.
November 2, 2014
Rated 4 out of 5 by Longlonglove High quality of service
Do their best ot meet customers needs
October 26, 2014
Rated 4 out of 5 by Ulrich Very good place to stay in Pudong
As a platin member the lounge was great especially the staff was great there - I really was relaxing when I get there after a tough working day - thanks
But unfortunately the staff in the Lobby Bar where I have been with more than 10 people were not have been not very professional
October 24, 2014
Rated 5 out of 5 by DutCHina This hotel is flexible, and stands for customer comfort
I have enjoyed my stay at Sheraton Shanghai Pudong Hotel. As I had a very late departure from Shanghai to, the staff allowed me late check-out. I have very much valued this flexibility and thank the staff for this.
October 20, 2014
Rated 4 out of 5 by YB8383 Nice hotel but Need improvement
At the last visit to Shanghai, I stayed this hotel and it was good choice because it is very close to subway station. So I could avoid traffic jam in Shanghai. And nice breakfast, really good.
Only thing I was disappoined my room's
electric outlet (wall socket) is out of order.
I needed to use laptop in the room...
October 7, 2014
Rated 4 out of 5 by Mirgate Nice hotel and nice staff
This is my first time in that hotel. Location is amazing, just a 1min walk from the metro station.
September 19, 2014
Rated 3 out of 5 by sidata NOT 5 STAR STANDARD
For 5 star hotel,overall more like a 3 star.
Only charging 5 star rate for 3 star service.
September 17, 2014
Rated 4 out of 5 by JetRay Great staffs but gym in bad shape
The staffs are fantastic, especially the concierge. I was late for an urgent meeting and couldn't get a cab. The concierge go all out to find me a car, within 10 min.
However, the gym was in a pretty bad shape. There are not enough machines and a number of time are not working.
September 5, 2014
Rated 5 out of 5 by vincentg88 Great Club Lounge
I must say their club lounge is one of the best with happy hour starting from 4:30pm till 7:30om. Good hour of operation and with good variety of food.
Thank you for the excellent management.
September 1, 2014
Rated 4 out of 5 by cunyen Need improvement on staff attitude
Overall the hotel is great. Just some improvement is needed on the staff friendliness. Some of the staff does not smile when attending customer and there is one of the morning breakfast buffet stuff who is manning one of the omelette counter ignore my order requirement on the omelette and just give me whatever is made ready. This is a small matter but I am expecting a better service from a 5 star hotel.
September 1, 2014
Rated 3 out of 5 by BobCA08242014 This hotel has onconsistent service levels
Too much variance amongst the staff
August 28, 2014
Rated 5 out of 5 by JShone Greatly Improved
i wasn't impressed when i first started staying at this hotel, but now i have noticed great improvement from breakfast to staff responsiveness, from facility to Happy Hour contents. Very much enjoyed my recent stays.
August 25, 2014
Rated 5 out of 5 by Lcfish This hotel has very good services
This hotel has very good services, and the food is also good.
August 18, 2014
Rated 4 out of 5 by JRN60 Great location
Luxury hotel on Pudong side with good communication. Excellent breakfest buffé.
August 16, 2014
Rated 4 out of 5 by Jimmy0727 Sharing Table with unkown person at Cafe
The cafe staff (waiter or waitress) may not be well trained to avoid 2 parties to be shared with the same table during breakfast. When I sat down for breakfast, a unknown guest tried to sit opposite to me sharing the same table. Hotel staff never came to assist the sitting arrangement and caused me to be impolitely yelled by another hotel guest. I recommend to put a card board to show the table is "occupied" by a guest.
August 14, 2014
Rated 5 out of 5 by JLCCIC The hotel is at a good location
Convenient and comfortable for business and family stay. Subway station is right beside the hotel.
August 4, 2014
Rated 2 out of 5 by lscx Overpriced and just average stay
1) Was upgraded to a suite but so as my colleague who doesn't have gold status, so uncertain whether I was upgraded due to my SPG status.
2) Apart from my interaction with the reception staff, all the other staff, when running through them, would not smile nor make you feel welcome.
3) Dead slow internet connection speed!
4) Poorly maintained swimming pool, it even looked like moulds were growing on the sides of the pool.
5) The hotel decided to clean their exterior windows one day in the morning without notifying the guests. I was taken by surprise when seeing a man peering from the outside into my bathroom!
Though the hardware was mostly good, the human touch and upkeep of facilities could definitely be improved. I would still recommend it as I hope they would make changes to it.
August 1, 2014
Rated 3 out of 5 by July2014v2 rated
Long check in time and not so friendly staffs at breakfast who are more concern of themselves than customers.
July 27, 2014
Rated 5 out of 5 by Lujh This hotel is very good
Everything is good in this hotel, I like it.
July 27, 2014