Rated 3 out of 5 by CT1968 Housekeeping
1) There is a bad stench in the bathroom
2) Hair dryer was in a bad condition: sticky surface
3) Shower was leaking badly when I checked in
4) Housekeeping lady who polished my shoes left the shoes outside the room instead of returning them to me in person
5) Besides the bathroom and bed, the rest of the areas were not tidied up. My used tissue still on the TV consol and pillow on the office chair when I went back to the room.
January 17, 2014
Rated 4 out of 5 by HKers Stay in Jan. 2014
Good standard at the price.
January 21, 2014
Rated 5 out of 5 by Sandritta Shanghai Sheraton
Beautiful hotel in convienent location. Rooms very large & spacious. Rooms very comfortable. Staff very friendly & more than accommodating!!!
January 18, 2014
Rated 4 out of 5 by Low6388 Wrong data updated for my last stay
When I was checking my accumulated point with the hotel. the staff on duty at the front counter is very helpful to let me know the point so far I have with the SPG hotel group. surprisingly he told me that my point accumulated was only closed to 1,400 and it was totally out, after I was asking him to retrieve my past staying record, he estimated that I should have more than 3,000 points.
He promised to methat he will make the necessary adjustment accordingly and will let me know the final result.
My question is how can this case happen on me and what is the hotel going to deal with this case? I hope to get the good answer of my above concern, thank you
December 4, 2013
Rated 4 out of 5 by AlexP21 Enjoy the stay
It's a value-for-money hotel. Rooms are clean and size is good.
January 12, 2014
Rated 4 out of 5 by Brian1188 Good business hotel for international travelers
I checked in very late at 9pm, and the front desk staff was kind enough to offer a door at corp. rate and gave me an upgrade. The room was spacious, and the only glitch is the lack of complimentary Wifi in the room.
Breakfast was good, and the hotel offers options in transportation with a metro station next to it.
I was feeling unwell, and it was nice to get the complimentary late checkout for SPG members, so I can get adequate rest.
January 1, 2014
Rated 5 out of 5 by Teoh635 This hotel has great stuff.
The reason why I keeps on coming back to this hotel is because of, this hotel has great staff which always serves me better and made me a home feel. I always receive a warm welcome when I check-in this hotel at 37th floor; especially staff like Sherry, Tina, Cynthia and Bella should be recognized and they can even provide a friend talk to help me reduce the homesick. I'm glad that they're still here otherwise I will think twice and move to other hotel if they quit.
December 22, 2013
Rated 4 out of 5 by Ben2012 Convenience, facilities, and a great view
Transportation is very convenient as it sits on top of the Tangqiao subway station, and taxis are also easy to find. The fully equipped hotel has lounges and restaurants to suit any need. The rooms on higher floors and also the club lounge have an excellent view over the city. The staff are courteous and very helpful.
March 25, 2012
Rated 4 out of 5 by SteveB Good location and facilities
Excellent Gym and swimming pool. Good location for travel into the city, metro line right outside the front door. Concierge was very helpful and get your tour bus tickets in the hotel (60% off).
Only downside is do not order room service when they are busy, it took 2 hours and a couple of phone calls to chase it up.
October 31, 2011
Rated 4 out of 5 by TravelinKen Comfortable Stay - Excellent Lounge
I stayed at the Sheraton for 7 days in September to attend a large conference at the Shanghai Expo Center. This was also my first trip to China. Upon check-in the hotel upgraded me to one of the residences in the other tower (not the main hotel tower). The room was nice and large with a separate kitchen, combo washer/dryer, living room area and large bathroom.
The room was very comfortable and the air conditioner worked really well (it was in the 90s when I was there). As a Platinum Member I was able to access the Sheraton Lounge for free (in the main hotel tower). It was a wonderful lounge that served breakfast in the morning with cocktails and reception bites in the evening. It was large, open and a wonderful place to work or relax. I spend many hours there during the day just because it was such an open space it was much nicer to work there than in my room. There is a small private meeting room located in the lounge as well as a private small computer center with printer, scanner and fax for lounge members (fees extra for printing, faxing, etc). Internet is free in the lounge. There is also a "residence lounge" in the other tower but it's only a seating area and not the Sheraton Club lounge with amenities that is offered in the other main hotel tower.
I didn't try the room service but I did go to the China Court restaurant in the hotel that was very good. They have a nice selection of Dim Sum and dinner entrees. Staff at the front desk, bellman and lounge staff spoke enough English for us to communicate effectively. Everyone was friendly and helpful and I enjoyed my stay at the hotel.
For those traveling by Shanghai Metro, the hotel is practically at a metro stop. It's literally across the street (also a stop right outside the hotel on the same side of the street). There are some ATMs in the lobby area between the hotel and residences tower which is also convenient and they will take US ATM/Debit cards. The hotel did provide at least 4 bottles of water per day free of charge. Unfortunately, the hotel Internet is not stable and several of us who were trying to connect to our offices via VPN were not successful. The connection would drop after 30 seconds. I tethered to my Blackberry when I needed to but that can get expensive.
October 7, 2013
Rated 3 out of 5 by Hemz88 Great Service - wifi??
Service was outstanding, club lounge staff were incredible during a mad rush breakfast. SPG well recognized, and rewarded.
Only downsides, no wifi in the rooms, TVs are dated, poorly positioned (in the suites at least).
April 1, 2012
Rated 5 out of 5 by Spud69 Short Stay Great Impact
I only stayed in the Hotel one night but the speed and efficency of the staff from the desk to the resturant was 1st rate, I wish I had stayed longer to experience all of their amenities.
December 19, 2013
Rated 5 out of 5 by Steve888 Home Away From Home
I'm a frequent traveller and am a SPG platinum member, Sheraton Pudong is my preferred hotel when I travel to Shanghai simply because it's a home away from home. Room comfort and facility excellence are given but most importantly, it's staff from front desk/bell desk/dinning to VIP lounge are warm and professionally trained, and are reasons the establishment is a 'home away from home' .
December 12, 2013
Rated 4 out of 5 by Baguiovilla Maintainence
Staff service quality is excellent.
It is time for renovation of bath room and change for new pillows, bed sheet and quilted covers. There is bad semll of the captioned items.
December 16, 2013
Rated 5 out of 5 by Warren outstanding stay!
I would like to thank the staff at Sheraton Shanghai Pudong for exceeding our expectations with every aspect of our stay last weekend. We arrived early (before noon) and the room was ready, and the late 4:00 pm checkout the following day, worked perfectly with our flight schedule. Check in was quick, friendly and efficient as were upgraded to a suite without asking. Complimentary wine, cookies, fruit and chocolate delivered to the suite which was a nice surprise. Enjoyed the beautiful club lounge, again the staff treated us like gold. Subway or Metro is right in front of the hotel and there is always taxis waiting if needed. We will definitely stay here again.
June 3, 2013
Rated 4 out of 5 by simog68 public transportation
if you need to use public transportation you are in the right place. Subway 4 is few step outside.
December 17, 2013
Rated 4 out of 5 good to stay
facilities are great and resturant in hotel are great too, the wifi speed is not very well,except the internet I think this hotel is good
December 16, 2013
Rated 4 out of 5 by validice about breakfast
- the location is good
- the SPG recognition was good
- the room was clean and comfortable
- the laundry service was good, I got a elegant message that one of my shirt was broken and could not be washed, very good
- at check-in, I asked for a breakfast box for the day of departure, for I had to catch an early morning flight, when I was checking-out, there's no breakfast box - not good
- the cashewnut at the club lounge breakfast tastes rancid - very bad
November 29, 2013
Rated 5 out of 5 by Ymike27 Best Hotel In Pudong
My stay in this Sheraton Hotel has always been a pleasant affair. I arrived past midnight this time, and was greeted by this charming lady called Yola at the reception. I was visibly tired after the long flight and "interesting" taxi ride, but she managed to make me felt welcomed by her sincere attitude and splendid smile. Since I am a Gold Member, she also upgrated me to a suite.
I have stayed more than 10 times in this hotel, and I think I am glued to it. My colleagues asked me to try other hotels, but I told them staying in hotel is like marrying your the other half. Once you have found the best, why change ?
April 26, 2013
Rated 5 out of 5 by Yuvan29 Brilliant Hotel
The Sheraton Shanghai Hotel Pudong was probably the best hotel I have stayed in globally. I travel a lot for business and have stayed at many hotel chains. This was my first stay at a SPG chain and I loved it.
December 9, 2013
Rated 3 out of 5 by Riskybusiness19 going downhill
This is the 3rd time I've stayed in this hotel, and it is with regret that on reflection, Ihink it is going down-hill. Fittings in the bathroom are statting to fall off the wall; services are not as efficient as in the past, and the extent of large group conferences using the small amount of open space meant it was far more noisy in the bar and reception areas than experienced at previous visits. Traffic in Shanghai is increasinlgy isolating the hotel ( though with a metro station right outside, this is only a problem where cars / taxis are involved). My final frustration is the exorbitant price for wi-fi in rooms. Modern technology is such that this moneyspinner policy needs to be reviewed.
September 1, 2013
Rated 5 out of 5 by InternationalWanderer Great lounge
The business lounge at 37 floor is great. The staff there are so friendly and helpful. The food and drinks are much better than before. It is a relaxing environment for people to rest, chat or meeting. That is the place I want to stay whenever I am back to the hotel. Thank you very much to the lounge staff. You have done a great job!
November 25, 2013
Rated 5 out of 5 by keithxyx Sheraton Pudong
Good restaurants & bars
Service very good
December 2, 2013
Rated 4 out of 5 by Simonkin2013 Nice hotel, caring staff
A nice hotel ideal for business traveller who pull us closer to home.
November 29, 2013
Rated 5 out of 5 by Huscrs This hotel has staff that delivers WOW
The staff on the 37th floor Club Lounge delivers WOW in being attentive, prompt, all while giving great smiles!! Gina, Kay & 1 other Starwood professional EXCEEDED all my needs prompting me to award them with a WOW! One other super star was Denis, a Chef in the main restaurant - he made me smile with his awesome cooking!!
November 19, 2013
Rated 5 out of 5 by Simonkin2013 An ideal hotel for business traveller
Staying in this hotel would be pleasant and lots of personal touch, just let me feel at home, an ideal hotel for frequent business traveller.
November 27, 2013
Rated 4 out of 5 by ShanghaiTan It's getting better...
the overall impression is getting better- however, the breakfast can still be a downer. The last breakfast I had there- the eggs given were cold, the noodle was not what i ordered and had gone cold at the time given. i think the quality of the rice (at the Japanese counter near the egg station) remains questionable- it's stale whenever I gave it a go. but hurrah! you didn't have that tall grumpy manager at the lobby any more. Wifi in the room can be annoying- sign up for a day and often dropped off within the 1st couple of hours.
September 19, 2013
Rated 5 out of 5 by Teoh635 Great hotel and great staffs
The priced is relatively competitive in Pudong area and reasonably meeting my hotel preference. It is also strategically located nearby the subway which convenience to the customer. I would says this is the best ever hotel I stayed thus made me come back all the time when each time my visit to Shanghai.
On top of that, I would like to take this opportunity to recognize 37th Club floor Shirley, Tina, Bella and Cynthia for their warmer greeding and helpful along my trip.
October 20, 2013
Rated 1 out of 5 by Cubdriver Internet is a failure
Trying to conduct business with restricted Internet is a headache. This is a re accurring problem. Lost a lot of time struggling with this Internet feed. NO GOOD!!
November 14, 2013
Rated 5 out of 5 by tiger2013 excellent stay in Shanghai
the staff I met are very nice and helpful, from the managers to bell boy. Specially the staff in loundge, such as Sherlly Hou, a very kind and warm-hearted girl, always smiles to everybody
November 10, 2013