Rated 3 out of 5 by Honeymoon123 Poor Staff & No WiFi in room
I checked in after 9am. Front desk staff either was new or had sleeping problem. I had to repeat my question several of times and then she will give 1 or 2 word answer. No WiFi available on 1 night as they basically no WIFI except at Club lounge or Lobby. Luckily Club Lounge staff was nice enough and get me one next day in the morning.
September 2, 2012
Rated 5 out of 5 by Sly68 My home in Shanghai
I love this hotel. No, it is not the luxuriest, poshest. However, it is extremely comfortable, cozy. It gives me a home feel.
Staff are extremely friendly. Location is great, with metro station right on property.
Restaurants are awesome, breakfast delicious. Price is competitive. Internet complimentary (could be company deal)
April 20, 2013
Rated 5 out of 5 by Wingding Consistently good service and value
I am privileged to be a frequent guest of this hotel. An excellent location. Subway just a few steps away. Short taxi ride to CBD. All inhouse facilities are top notch. Rooms are quite spatious, and user friendly. Staff professional, well trained, and always quick to accommodate. I look forward to my next visit.
February 18, 2013
Rated 4 out of 5 by ShanghaiTravel No Wifi internet in the room
I am really surprise by the absence of Wifi broadband in the room. I have always stayed in Sheraton or SPG hotels when i travel for business and this is the 1st time i am coming across this lack of facility. I would certainly be looking out for other alternative next time i am in Shanghai.
December 18, 2012
Rated 5 out of 5 by Happycamper814 I'll come again
My stay was very enjoyable.
Check-in was quick and professional.
Room size was good and clean.
Staff was very helpful.
The breakfast had a good variety and quality of dishes were excellent.
The fitness gym was a bit small.
The room safe did not unlock but staff came in and fixed it.
March 8, 2013
Rated 4 out of 5 by HKers Service at receptoin
I stay here many times. One consistent phenomena is I feel it is under staff/ not focused.
At check in/check out at later in the night or earlier (8am) check out, the no. of staff at the reception desk is left with one, not enough to cover the additional workload that might appear.
August 5, 2012
Rated 5 out of 5 by HappyStayguest Outstanding club Lounge services and friendly staff
Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you.
July 22, 2013
Rated 5 out of 5 by Taoj Service Quality
Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week.
June 14, 2013
Rated 5 out of 5 by JR4828 Wish there was better WiFi
no WiFi in the rooms so my phone is non-op at this facility (this alone will deter me from frequenting this property)...
Otherwsie, it was spectacular...
Lobby WiFi dropped me 4 times within qa 15 minute session (reall aggrevating)...
Let me know when you've UPgraded!!
September 21, 2012
Rated 3 out of 5 by kwongeddi WIFI connection
I can understand there is no WIFI connection in this hotel, however I thought I could have the internet charge (RMB100/day) waived during my stay as I am a Gold Member, no?
Need an upgrade really soon for the hotel in such a big city. Even Xiamen Sheraton has WIFI.
August 5, 2012
Rated 3 out of 5 by Littlegiant New Sheraton in Shanghai Pudong Area
This Sheraton hotel in new opened on Shanghai Pudong area. If you are arrived and worked in pudong area, it will be good choice for you. This hotel also has good view to see the Bund. The hotel club lounge offer good meal and drink. The room is very new and comfort.
September 20, 2012
Rated 5 out of 5 by YooHoo Attentive Staff
The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back.
August 6, 2013
Rated 4 out of 5 by HKers Meet business needs
A frequent destination for me. Sometimes good, sometimes a little under expectations in room maintenance or staffing at reception.
Generally good for business need and the price we paid. If the buffet breakfast could have some more variety, that would be better.
March 3, 2013
Rated 4 out of 5 food need to same as per menu
i had dinner both nights - 2nd night i ordered thai green curry vegetarian - yes vegetables were their but no curry, upon request again rather than making new dish, chef just added some curry on my current dish/ plate, is this we expect from 5 star hotel.
October 26, 2012
Rated 5 out of 5 by francob great hotel
From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay.
Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay.
June 13, 2013
Rated 5 out of 5 by AussieWorker This hotel continues to be my home away from home
I choose to stay at the Sheraton Pudong because it feels like my home away from home. I will spend 100 days in Shanghai this year and there is no other place I would rather stay for value for money, comfort, service and food.
June 25, 2013
Rated 5 out of 5 by appliko Very nice stay
I spend many days and nights far from home each year, alone, while this time I was with my family.
It has been very nice to get a good upgrade (thanks, Platinum) also for the 2nd room
Wonderful view, nice suite, nice staff make everything easy
September 11, 2012
Rated 5 out of 5 by Traveller14344 Great Hotel
The service in this hotel is excellent. I would suggest it for people going to Shanghai.
This hotel makes me feel at home and it will always be my choice in the area.
August 6, 2013
Rated 5 out of 5 by Ho0413 Ideal hotel
A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English.
April 10, 2013
Rated 5 out of 5 by Lutz2013 This Hotel is an outstanding Hotel
Every time I do biz within Shanghai, i looking forward to enjoy the Sharaton Hotel. it is realy a wonderful relaxing envirionment during the exhausting biz trip. Thanks to the Hotel Team!!
July 25, 2013
Rated 5 out of 5 by Mike59 Great Staff!!!
As always, the staff was very helpful and accomodating.
I requested a late check out prior to check in and was confirmed before arrival.
The ladies on the Club Floor are always efficient and friendly making you feel welcome on every stay.
March 8, 2013
Rated 3 out of 5 by peter Shower
Water pressure is rather weak for shower, seems i found the same issue in all my stays in last 1 year......
Hope you can find the way to improve it.
August 10, 2013
Rated 1 out of 5 by Peter1231 Disappointed Stay
Hi, I'm writing this to share my dis satisfaction, I'm suppose to stay here for 12 nights for my business trip, and I just check-in today and I'm going to check-out tomorrow, as I don't think the price I pay met the 5-Star Hotel standards.
First, I have pay additional amount to upgrade my room to Premier Suite, and I'm so disappointed with the room I have when I entered.
Second, the Sofa in my room the cushion is worn and tear out, and it is so dirty and i can see the stain on. I can't believe that i see it on my own eyes in the 5-star hotel.
Third, the bathroom is so dirty, especially the shower room, I can see the crack lines and dark spot all over the floor.
Fourth, The Iron is spoilt and not malfunction, and I don't understand how's your house keeping do the works and checking, how can you put a malfunction Iron in the room, again you are calling yourself 5-star hotel
Among all the points I mentioned above, I have all the pictures taken down in my handphone and I'm going to publish it out...
So disappointed, really disappointed with the Price I pay here...
May 15, 2013
Rated 4 out of 5 by Hemz88 Wifi and TV's
Overall a great hotel with amazing star. Management needs to sort themselves out with the WiFi situation - basically NONE in the rooms! Quite embarrassing for a hotel of this calibre.
How about some new TV's in the rooms!!
January 4, 2013
Rated 4 out of 5 by cat3 Reliable staff at this hotel
If you make an agreement, e.g. for rate of your stay, my experience is, that you do not get any bad surprise, when you get the bill.
Promise is kept. (Unfortunately the opposite was an experience at a competitive hotel).
October 1, 2012
Rated 3 out of 5 by Fredrik Average
Nice, large rooms (executive floor) on the positive side, but location is a bit off and the overall experience was nice, but not more than average (although the average of Starwood hotels is of course not bad...)
December 3, 2011
Rated 3 out of 5 by MJ88 SPG?
Hotel was adequate; however, staff on checkin offered zero SPG recognition: no upgrade, no amenity, nada, even when called to their attention. Room was ok, but oddly laid out, and a bit difficult to navigate.
May 18, 2012
Rated 5 out of 5 by Kumar2703 Lovely hotel with a very caring staff
An excellent hotel with a very caring staff. The rooms are very clean and very well decorated. The food at the Executive Lounge had wide range with excellent Menu. In total- a great experience.
May 12, 2013
Rated 5 out of 5 by Mike59 Nice hotel, improved with great staff
I stay at this hotel 2 to 3 nights per month usually for one night at a time. It is my jump off point to the next location.
the Club floor staff is one of the best of the many hotels I frequent in Asia.
July 14, 2012
Rated 5 out of 5 by SY10 This hotel has great service
The service provided by this hotel is amazing. From the front desk, to the housekeeping, to in-room dining - everything has exceeded my expectation.
July 17, 2013