Sheraton Shanghai Pudong Hotel & Residences

  • No. 38 Pujian Road
  • Shanghai,
  • Shanghai
  • 200127
  • China
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Rated 4.1 out of 5 by 161 reviewers.
Rated 1 out of 5 by Internet is a failure Trying to conduct business with restricted Internet is a headache. This is a re accurring problem. Lost a lot of time struggling with this Internet feed. NO GOOD!! November 14, 2013
Rated 5 out of 5 by excellent stay in Shanghai the staff I met are very nice and helpful, from the managers to bell boy. Specially the staff in loundge, such as Sherlly Hou, a very kind and warm-hearted girl, always smiles to everybody November 10, 2013
Rated 2 out of 5 by Gym Without AirCon I used to stay in this hotel when I come to Shanghai. However I do not see improvement in services. Gym aircon has not booking since my last visit one year ago, Chinese restaurent's menu never change for past three years (at least), house fly seen during breakfirst, Around 7am, the fire alarm at gym rang for more than 20 mins and no one act and I need to call the front desk to check. July 26, 2012
Rated 5 out of 5 by Smell and Hot Water The first room that I stayed in had a terrible smell. I think it must have been a smoking room, but it also had the smell of mold and mildew. It was very strong. The hot water did not work in the room . The best I could was to get it Luke warm. I was moved to another room. It was better but did have a mildew smell in the shower. There was hot water in this room. Staff was Great! April 6, 2013
Rated 4 out of 5 by Shanghai Pudong Sheraton I have stayed at this hotel in Shanghai many times over the past 6 years. It happened that I was at this hotel this week on my birthday. The Director sent a complimentary cake to my room to recognize my birthday. I was very surprised and pleased that the hotel paid attention to the information in my SPG profile, and that they went out of their way to make this very kind gesture. March 19, 2013
Rated 2 out of 5 by When busy, forget Platinum benefits Stay here a lot. Really like the suites given to Platinum members. Really busy when I checked in, only got 5th floor smoking suite. Next day, asked for better room. Denied. I checked the availability, I was lied to. (plus I overheard the conversation between my check in guy and Frank in Mandarin. oops). NIce hotel, disappointing treatment of a VERY regular guest. May 14, 2013
Rated 5 out of 5 by Excellent Hotel Stay Very friendly and helpful staff. Room was comfortable, quiet, and kept clean. Enjoyed the stay! November 11, 2013
Rated 4 out of 5 by Good Hotel standing Excellent Hotel with very nice rooms, need to improve internet access and speed, very lousy ! November 11, 2013
Rated 5 out of 5 by Great hotel It's a great hotel with very convenient location (Subway station just steps away from the hotel entrance), helpful and cheerful staff, new and nice facilities. The only defect I encountered was some adhesive tape remaining on the plug base above the basin in the restroom and the screws fixing the make-up mirror on the same wall were loosing somehow. March 7, 2013
Rated 3 out of 5 by The infrastructure should be improved Can't access to ballroom from lift November 11, 2013
Rated 4 out of 5 by work trip Plus: the 37 floor did a great job supporting the need of my staff to meet in the conference room. Gina and team did an excellent job helping us have a productive enjoyable trip. The male attendant I did not get his name) was exceptional. Minus: I do not care for the 1st floor dining (breakfast). Too hectic, low service. food is OK at best. January 27, 2013
Rated 3 out of 5 by Poor Staff & No WiFi in room I checked in after 9am. Front desk staff either was new or had sleeping problem. I had to repeat my question several of times and then she will give 1 or 2 word answer. No WiFi available on 1 night as they basically no WIFI except at Club lounge or Lobby. Luckily Club Lounge staff was nice enough and get me one next day in the morning. September 2, 2012
Rated 5 out of 5 by My home in Shanghai I love this hotel. No, it is not the luxuriest, poshest. However, it is extremely comfortable, cozy. It gives me a home feel. Staff are extremely friendly. Location is great, with metro station right on property. Restaurants are awesome, breakfast delicious. Price is competitive. Internet complimentary (could be company deal) April 20, 2013
Rated 5 out of 5 by Consistently good service and value I am privileged to be a frequent guest of this hotel. An excellent location. Subway just a few steps away. Short taxi ride to CBD. All inhouse facilities are top notch. Rooms are quite spatious, and user friendly. Staff professional, well trained, and always quick to accommodate. I look forward to my next visit. February 18, 2013
Rated 4 out of 5 by A good business hotel with good trafic connections. Not far from Pudong Airport. A subway of M4 (the ring line) is in front of the door. Underground park house. October 20, 2013
Rated 4 out of 5 by No Wifi internet in the room I am really surprise by the absence of Wifi broadband in the room. I have always stayed in Sheraton or SPG hotels when i travel for business and this is the 1st time i am coming across this lack of facility. I would certainly be looking out for other alternative next time i am in Shanghai. December 18, 2012
Rated 3 out of 5 by Missed report my stays to SPG It happened again... The Hotel missed report my stays to SPG account again. I don't know what to say, since I even reminded them when I checkout... May choose another hotel to void such inconvenience next time. September 18, 2013
Rated 5 out of 5 by I'll come again My stay was very enjoyable. Check-in was quick and professional. Room size was good and clean. Staff was very helpful. The breakfast had a good variety and quality of dishes were excellent. The fitness gym was a bit small. The room safe did not unlock but staff came in and fixed it. March 8, 2013
Rated 4 out of 5 by Service at receptoin I stay here many times. One consistent phenomena is I feel it is under staff/ not focused. At check in/check out at later in the night or earlier (8am) check out, the no. of staff at the reception desk is left with one, not enough to cover the additional workload that might appear. August 5, 2012
Rated 5 out of 5 by Wish there was better WiFi no WiFi in the rooms so my phone is non-op at this facility (this alone will deter me from frequenting this property)... Otherwsie, it was spectacular... Lobby WiFi dropped me 4 times within qa 15 minute session (reall aggrevating)... Let me know when you've UPgraded!! September 21, 2012
Rated 3 out of 5 by New Sheraton in Shanghai Pudong Area This Sheraton hotel in new opened on Shanghai Pudong area. If you are arrived and worked in pudong area, it will be good choice for you. This hotel also has good view to see the Bund. The hotel club lounge offer good meal and drink. The room is very new and comfort. September 20, 2012
Rated 3 out of 5 by WIFI connection I can understand there is no WIFI connection in this hotel, however I thought I could have the internet charge (RMB100/day) waived during my stay as I am a Gold Member, no? Need an upgrade really soon for the hotel in such a big city. Even Xiamen Sheraton has WIFI. August 5, 2012
Rated 5 out of 5 by Service Quality Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week. June 14, 2013
Rated 4 out of 5 by Meet business needs A frequent destination for me. Sometimes good, sometimes a little under expectations in room maintenance or staffing at reception. Generally good for business need and the price we paid. If the buffet breakfast could have some more variety, that would be better. March 3, 2013
Rated 4 out of 5 food need to same as per menu i had dinner both nights - 2nd night i ordered thai green curry vegetarian - yes vegetables were their but no curry, upon request again rather than making new dish, chef just added some curry on my current dish/ plate, is this we expect from 5 star hotel. October 26, 2012
Rated 5 out of 5 by Outstanding club Lounge services and friendly staff Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you. July 22, 2013
Rated 5 out of 5 by great hotel From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay. Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay. June 13, 2013
Rated 5 out of 5 by Very nice stay I spend many days and nights far from home each year, alone, while this time I was with my family. It has been very nice to get a good upgrade (thanks, Platinum) also for the 2nd room Wonderful view, nice suite, nice staff make everything easy September 11, 2012
Rated 5 out of 5 by Ideal hotel A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English. April 10, 2013
Rated 5 out of 5 by Great Staff!!! As always, the staff was very helpful and accomodating. I requested a late check out prior to check in and was confirmed before arrival. The ladies on the Club Floor are always efficient and friendly making you feel welcome on every stay. March 8, 2013
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