Rated 5 out of 5 by HappyStayguest Outstanding club Lounge services and friendly staff
Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you.
July 22, 2013
Rated 4 out of 5 by Dag55 Food
I've only eaten in the restaraunt on the loby floor. I think there chineese dishes would be good but they miss the mark on some western food. Too much fat on the rack of lamb, poor pizza. Staff is great.
May 14, 2014
Rated 5 out of 5 by LAETH perfect hotel
thanks alot for sheraton hotel pudong , really i enjoy my stay in this hotel service very good , fast check in and check out , room very fashion and clean , staff very kind and helpful , after all this hotel real 5 star hotel .
February 1, 2014
Rated 4 out of 5 by JT14 Another wonderful stay
Sheraton PuDong recognize my member status and arranged room upgrade with welcoming gifts, very heart warming, makes me feel like home.
June 30, 2014
Rated 5 out of 5 by AussieWorker This hotel continues to be my home away from home
I choose to stay at the Sheraton Pudong because it feels like my home away from home. I will spend 100 days in Shanghai this year and there is no other place I would rather stay for value for money, comfort, service and food.
June 25, 2013
Rated 4 out of 5 by Hemz88 Wifi and TV's
Overall a great hotel with amazing star. Management needs to sort themselves out with the WiFi situation - basically NONE in the rooms! Quite embarrassing for a hotel of this calibre.
How about some new TV's in the rooms!!
January 4, 2013
Rated 4 out of 5 by cat3 Reliable staff at this hotel
If you make an agreement, e.g. for rate of your stay, my experience is, that you do not get any bad surprise, when you get the bill.
Promise is kept. (Unfortunately the opposite was an experience at a competitive hotel).
October 1, 2012
Rated 1 out of 5 by Peter1231 Disappointed Stay
Hi, I'm writing this to share my dis satisfaction, I'm suppose to stay here for 12 nights for my business trip, and I just check-in today and I'm going to check-out tomorrow, as I don't think the price I pay met the 5-Star Hotel standards.
First, I have pay additional amount to upgrade my room to Premier Suite, and I'm so disappointed with the room I have when I entered.
Second, the Sofa in my room the cushion is worn and tear out, and it is so dirty and i can see the stain on. I can't believe that i see it on my own eyes in the 5-star hotel.
Third, the bathroom is so dirty, especially the shower room, I can see the crack lines and dark spot all over the floor.
Fourth, The Iron is spoilt and not malfunction, and I don't understand how's your house keeping do the works and checking, how can you put a malfunction Iron in the room, again you are calling yourself 5-star hotel
Among all the points I mentioned above, I have all the pictures taken down in my handphone and I'm going to publish it out...
So disappointed, really disappointed with the Price I pay here...
May 15, 2013
Rated 5 out of 5 by sq69 Club Lounge
Gina and her staff in the staff in the Club lounge were excellent. The service and
friendliness and efficiency of them was outstanding.
June 22, 2014
Rated 3 out of 5 by Fredrik Average
Nice, large rooms (executive floor) on the positive side, but location is a bit off and the overall experience was nice, but not more than average (although the average of Starwood hotels is of course not bad...)
December 3, 2011
Rated 3 out of 5 by PaulX Missed report my stays to SPG
It happened again... The Hotel missed report my stays to SPG account again. I don't know what to say, since I even reminded them when I checkout... May choose another hotel to void such inconvenience next time.
September 18, 2013
Rated 5 out of 5 by Yuvan29 Brilliant Hotel
The Sheraton Shanghai Hotel Pudong was probably the best hotel I have stayed in globally. I travel a lot for business and have stayed at many hotel chains. This was my first stay at a SPG chain and I loved it.
December 9, 2013
Rated 3 out of 5 by MJ88 SPG?
Hotel was adequate; however, staff on checkin offered zero SPG recognition: no upgrade, no amenity, nada, even when called to their attention. Room was ok, but oddly laid out, and a bit difficult to navigate.
May 18, 2012
Rated 4 out of 5 by BJ67HAMB This hotel has friendly staff
Staff is very friendly, supportive and helpful. Starts at the reception desk, the concierge, the room maid and the service team looking for breakfast customers. Thanks.
May 21, 2014
Rated 5 out of 5 by Mike59 Nice hotel, improved with great staff
I stay at this hotel 2 to 3 nights per month usually for one night at a time. It is my jump off point to the next location.
the Club floor staff is one of the best of the many hotels I frequent in Asia.
July 14, 2012
Rated 5 out of 5 by YooHoo Attentive Staff
The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back.
August 6, 2013
Rated 5 out of 5 by edgen1 First SPG Experience in China
Sheraton Shanghai Pudong is one of the best SPG properties I have stayed at for a long time. Although typical SPG quality and ammenities, the suite was beautiful, well layed out and very comfortable.
November 5, 2012
Rated 5 out of 5 by MikelB First stay
I stayed here for the first time recently and had a great few days. The room was awesome, (I had the corner suite), and the lounge staff were amazingly helpful. I would recommend this hotel totally!
October 29, 2012
Rated 2 out of 5 by DavidC21 Good hotel, bad experience
This seems like it is a good hotel with nice rooms, good amenities, friendly staff and all but I had a bad experience. I had requested a non-smoking room but was put in a smoking room without my knowledge. My eyes were red and watery and my allergies were acting up for 2 days before I realized that they put me in a smoking room. I immediately asked to be switched to a non-smoking room. They said that someone would be over in 10 minutes to show me to my new room so I packed hastily but they didn't come for another 45 or so minutes and I had to call 3 times. Also, no wireless internet in the rooms is just not acceptable nowadays. My laptop doesn't have an ethernet port so I had to borrow a wireless adapter from the hotel after repeatedly asking and being told to just go down to the hotel for WiFi which is not ideal as I was on a business trip for a week. Also, the toilet didn't seem properly cleaned as there were some yellow streaks on it (it was disgusting). Lastly, noise level is a bit high since you are by main street. Overall, seems like a decent hotel but I just had a bad experience.
August 6, 2012
Rated 5 out of 5 by Kumar2703 Lovely hotel with a very caring staff
An excellent hotel with a very caring staff. The rooms are very clean and very well decorated. The food at the Executive Lounge had wide range with excellent Menu. In total- a great experience.
May 12, 2013
Rated 5 out of 5 by EB69168 Hotel perfectly located for business and leisure
the title says it all.
it was perfect except the side window that was not completely sealed causing the noise and a bit if cold to enter the room. I only found out the last day.
April 11, 2014
Rated 5 out of 5 by sd01 sleep
This hotel and staff make these accommodations very comfortable and I'm truly grateful for all recognition and professional and personal care consistently and graciously given, thanks
March 6, 2014
Rated 5 out of 5 by tiger2013 excellent stay in Shanghai
the staff I met are very nice and helpful, from the managers to bell boy. Specially the staff in loundge, such as Sherlly Hou, a very kind and warm-hearted girl, always smiles to everybody
November 10, 2013
Rated 5 out of 5 by Lutz2013 This Hotel is an outstanding Hotel
Every time I do biz within Shanghai, i looking forward to enjoy the Sharaton Hotel. it is realy a wonderful relaxing envirionment during the exhausting biz trip. Thanks to the Hotel Team!!
July 25, 2013
Rated 5 out of 5 by Spud69 Short Stay Great Impact
I only stayed in the Hotel one night but the speed and efficency of the staff from the desk to the resturant was 1st rate, I wish I had stayed longer to experience all of their amenities.
December 19, 2013
Rated 4 out of 5 by VAW2012 Did not make my room
I've stayed here before. But this time they did not clean my room! I was only staying one night and they offered to clean it when I arrived at 11pm.... I was too tired to wait around...
July 24, 2012
Rated 4 out of 5 by FTraveller Finally! upgraded Internet Speed
Finally, your Internet speed is more acceptable. On the other hand, at peak times it is still a bit slow. I think it is possible that you are combining too many hotels in one service.
May 9, 2013
Rated 5 out of 5 by jno1 Good hotel for business in Shanghai
I've been coming to this hotel for several years. If I have business in the area or plan to go to the airport I tend to stay here. The staff is great and the rooms are nice.
March 9, 2014
Rated 3 out of 5 by Chipper A mixed bag
Huge suite - great features. But getting anything done was just a huge hassle. Slow service in restaurants, maintenance staff were rough, attitude from front desk, etc. .
March 23, 2014
Rated 4 out of 5 by AussieWorker This hotel has great food
I always enjoy the buffet breakfast and the food in the executive lounge. The service here is also excellent and they remember me and my preferences which adds that special touch.
February 10, 2013