Rated 5 out of 5 by Alex18 The Comfortable Stay
The comfortable stayed with excellent professional hospitality management and honesty of front desk team lead by the Guest Service Manager on duty during my check-in. All the staffs are polite and play with their great role to serve the guests, room is clean, tasty food with great variety to choose. They are warmness and absolutely caring customer experiences, especially their management team. I’m satisfies and is my choice for stay when back to this area again.
August 11, 2013
Rated 3 out of 5 by peter Shower
Water pressure is rather weak for shower, seems i found the same issue in all my stays in last 1 year......
Hope you can find the way to improve it.
August 10, 2013
Rated 5 out of 5 by Traveller14344 Great Hotel
The service in this hotel is excellent. I would suggest it for people going to Shanghai.
This hotel makes me feel at home and it will always be my choice in the area.
August 6, 2013
Rated 5 out of 5 by YooHoo Attentive Staff
The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back.
August 6, 2013
Rated 5 out of 5 by JBT09 excellent hotel
Every thing was excellent during my stay.
July 25, 2013
Rated 5 out of 5 by Lutz2013 This Hotel is an outstanding Hotel
Every time I do biz within Shanghai, i looking forward to enjoy the Sharaton Hotel. it is realy a wonderful relaxing envirionment during the exhausting biz trip. Thanks to the Hotel Team!!
July 25, 2013
Rated 5 out of 5 by HappyStayguest Outstanding club Lounge services and friendly staff
Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you.
July 22, 2013
Rated 5 out of 5 by SY10 This hotel has great service
The service provided by this hotel is amazing. From the front desk, to the housekeeping, to in-room dining - everything has exceeded my expectation.
July 17, 2013
Rated 4 out of 5 by SPGfan404 Great Hotel
Great hotel, stay here every month when in Shanghai. Need to improve speed of internet, especially in the residences
July 16, 2013
Rated 5 out of 5 by MikeJ Excellent Stay
As always the Sheraton Pudong exceeded expectations with attentive staff who are always willing to go the 'extra mile'.
July 14, 2013
Rated 4 out of 5 by Verified Reviewer The hotel has friendly and caring staff at the executive lounge.
The staff in the executive lounge made sure that all my needs are taken care off well.
June 30, 2013
Rated 5 out of 5 by AussieWorker This hotel continues to be my home away from home
I choose to stay at the Sheraton Pudong because it feels like my home away from home. I will spend 100 days in Shanghai this year and there is no other place I would rather stay for value for money, comfort, service and food.
June 25, 2013
Rated 4 out of 5 by haoen good
good service and qiuet location.
June 23, 2013
Rated 5 out of 5 by Maninbj Hotel is very good
Overall the facility (such as health club), F&B etc are above expectation.
June 21, 2013
Rated 5 out of 5 by Taoj Service Quality
Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week.
June 14, 2013
Rated 5 out of 5 by francob great hotel
From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay.
Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay.
June 13, 2013
Rated 2 out of 5 by peter check-in
very disapportanted when i check in last week.
there was a line up for check in with around 5 guestes, suddenly a lady jump to the queue and approaching the counter for asking room availability which take more than 2 mins.
your staff are fully aware, but no acction taken and keep servicing the lady.
I voiced out to other staff, the feedback from him is nothing but show me he can/will do nothing.
June 10, 2013
Rated 5 out of 5 by Warren outstanding stay!
I would like to thank the staff at Sheraton Shanghai Pudong for exceeding our expectations with every aspect of our stay last weekend. We arrived early (before noon) and the room was ready, and the late 4:00 pm checkout the following day, worked perfectly with our flight schedule. Check in was quick, friendly and efficient as were upgraded to a suite without asking. Complimentary wine, cookies, fruit and chocolate delivered to the suite which was a nice surprise. Enjoyed the beautiful club lounge, again the staff treated us like gold. Subway or Metro is right in front of the hotel and there is always taxis waiting if needed. We will definitely stay here again.
June 3, 2013
Rated 4 out of 5 by Peter Hotel with friendly service
Good location, value for money.
May 19, 2013
Rated 5 out of 5 by Robert56 Excellent Staff !!
The staff and facilities at this Sheraton are first rate. The rooms are always clean and ready to go when I arrive. I always stay here when I come to Shanghai.
May 16, 2013
Rated 1 out of 5 by Peter1231 Disappointed Stay
Hi, I'm writing this to share my dis satisfaction, I'm suppose to stay here for 12 nights for my business trip, and I just check-in today and I'm going to check-out tomorrow, as I don't think the price I pay met the 5-Star Hotel standards.
First, I have pay additional amount to upgrade my room to Premier Suite, and I'm so disappointed with the room I have when I entered.
Second, the Sofa in my room the cushion is worn and tear out, and it is so dirty and i can see the stain on. I can't believe that i see it on my own eyes in the 5-star hotel.
Third, the bathroom is so dirty, especially the shower room, I can see the crack lines and dark spot all over the floor.
Fourth, The Iron is spoilt and not malfunction, and I don't understand how's your house keeping do the works and checking, how can you put a malfunction Iron in the room, again you are calling yourself 5-star hotel
Among all the points I mentioned above, I have all the pictures taken down in my handphone and I'm going to publish it out...
So disappointed, really disappointed with the Price I pay here...
May 15, 2013
Rated 2 out of 5 by VPEngineeringGBI When busy, forget Platinum benefits
Stay here a lot. Really like the suites given to Platinum members. Really busy when I checked in, only got 5th floor smoking suite. Next day, asked for better room. Denied. I checked the availability, I was lied to. (plus I overheard the conversation between my check in guy and Frank in Mandarin. oops). NIce hotel, disappointing treatment of a VERY regular guest.
May 14, 2013
Rated 5 out of 5 by Kumar2703 Lovely hotel with a very caring staff
An excellent hotel with a very caring staff. The rooms are very clean and very well decorated. The food at the Executive Lounge had wide range with excellent Menu. In total- a great experience.
May 12, 2013
Rated 4 out of 5 by FTraveller Finally! upgraded Internet Speed
Finally, your Internet speed is more acceptable. On the other hand, at peak times it is still a bit slow. I think it is possible that you are combining too many hotels in one service.
May 9, 2013
Rated 5 out of 5 by Ymike27 Best Hotel In Pudong
My stay in this Sheraton Hotel has always been a pleasant affair. I arrived past midnight this time, and was greeted by this charming lady called Yola at the reception. I was visibly tired after the long flight and "interesting" taxi ride, but she managed to make me felt welcomed by her sincere attitude and splendid smile. Since I am a Gold Member, she also upgrated me to a suite.
I have stayed more than 10 times in this hotel, and I think I am glued to it. My colleagues asked me to try other hotels, but I told them staying in hotel is like marrying your the other half. Once you have found the best, why change ?
April 26, 2013
Rated 3 out of 5 by Jovani Good Location
easy to get to pudong airport
April 20, 2013
Rated 5 out of 5 by sq69 Recommend to business associates
I introduced the hotel to my Chinese agent. Both my agent and her husband were very impressed. I am trying to convince them to become loyal SPG members.
April 20, 2013
Rated 5 out of 5 by Sly68 My home in Shanghai
I love this hotel. No, it is not the luxuriest, poshest. However, it is extremely comfortable, cozy. It gives me a home feel.
Staff are extremely friendly. Location is great, with metro station right on property.
Restaurants are awesome, breakfast delicious. Price is competitive. Internet complimentary (could be company deal)
April 20, 2013
Rated 4 out of 5 by VMP300 Location
Great Location, great views.
April 15, 2013
Rated 5 out of 5 by Ho0413 Ideal hotel
A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English.
April 10, 2013