Sheraton Shanghai Pudong Hotel & Residences

  • No. 38 Pujian Road
  • Shanghai,
  • Shanghai
  • 200127
  • China
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Rated 4.1 out of 5 by 193 reviewers.
Rated 4 out of 5 by It's getting better... the overall impression is getting better- however, the breakfast can still be a downer. The last breakfast I had there- the eggs given were cold, the noodle was not what i ordered and had gone cold at the time given. i think the quality of the rice (at the Japanese counter near the egg station) remains questionable- it's stale whenever I gave it a go. but hurrah! you didn't have that tall grumpy manager at the lobby any more. Wifi in the room can be annoying- sign up for a day and often dropped off within the 1st couple of hours. September 19, 2013
Rated 4 out of 5 by Staffing and Maintenance I stayed many times in this hotel, so my experience this time is below average. I experience the usual under staff at front desk issue, waited for 5 minutes in the queue in the morning around 7:45 for one staff to handle a stack of check out by airline crew. That is fine, but there is no other personnel in the front desk for the whole 10 minutes to serve other customer. Then the maintenance of the cabinet. The light continues on since door could not be closed. I gorget to ask for hlep and it remained that way for the next day. January 27, 2013
Rated 5 out of 5 by I am always happy to return I have been staying at this hotel every time I am in Shanghai and I always have great experience. This time was the same, I am SPG gold level, I was greeted and thanked for staying at the hotel and upgraded to suite. It felt so good after some rough traveling in China! I really enjoyed it! April 21, 2014
Rated 5 out of 5 by Very nice~! I had reserved for 5 nights stay, but due to some personal problems, I arrived on the third night. As I have reserved 5 nights and didn't cancel the reservation, I was supposed to pay the 5 nights. I was thinking in pay such nights because it was my fault to arrive late. But finally I just paid 3 nights, and I was very happy for the discount! I will comeback 100% to this hotel, and will not delay on the next time, Of course that Food, Fitness Club, Location was all excellent. Thanks Sheraton Pudong! March 10, 2013
Rated 5 out of 5 by a good hotel I have a good experience here. May 3, 2014
Rated 5 out of 5 Staff's Attentiveness I stayed in this hotel more than 30 times in the last two years, and in my recent stay with my family (on vacation) and myself on business, the hotel staff, especially teh Executive lounge and the senior managementaccomdated us in teh residential suite allowing us to enjoy the stay as a family unit. A lot of effort was put into making sure our stay was an excellent one an dindeed, it is. In all my stays here, I had always been well taken care off by the team to the extent that they even observe my personal preferences and accomodated that into my next stay.I had used them as reference with other SPG hotels when they are interested in meeting my harsh expectations and they are kind enough to share with them, I will lose my Platinum status with PriorityClub and Marriot all because of SPG. December 12, 2012
Rated 4 out of 5 by Convenience for buisness travller The hotel is located close to a station on Metro Line No. 4, very convenient to take metro to the city centre and other attractions. Taxi ride to Puting Airport normally takes you 45 minutes and the taxi fare is about 150 RMB. April 21, 2014
Rated 4 out of 5 by This hotel has very good customer focus team - particularly the team of 37th executive floor It is always important to have the sense of being home when someone travel a lot. I have this feeling every time when I return to your hotel. The team is very friendly and helpful regardless it is a busy morning, leisure weekend, crowed evening in the executive lounge ... I use the executive lounge a lot. The readiness to help attitude always impress me. Thanks very much. Pleas continue the effort which really make a difference to my every stay while leaving my home town. Thanks / Dixon October 6, 2012
Rated 5 out of 5 by Modern, comfortable with excellent fitness This hotel is modern, has a very comfortable bed and is conveniently located to subway. Fitness center and pool are state of the art. They also have a very nice breakfast buffet. Room air conditioner would not let me make room cooler on this stay which was uncomfortable for sleeping. No recognition as Starwood Gold member and I even had to ask about my welcome gift and the woman checking me in had to ask another associate. That is unusual for this hotel which is usually on top of this. September 17, 2012
Rated 5 out of 5 by Very efficient staff Staff at the reception desk was extremely efficient, recognizing and remembering my request and responsive. Can't wait to return. April 23, 2014
Rated 4 out of 5 by Wow rooms but lackluster service Suite was spacious and well appointed - but service issues marred the stay. Slow service in lobby cafe, poor response to maintenance issue in room. Staff just seemed kind of rough around the edges. But in this part of Pudong it's probably a good bet. April 13, 2014
Rated 5 out of 5 by This hotel has great stuff. The reason why I keeps on coming back to this hotel is because of, this hotel has great staff which always serves me better and made me a home feel. I always receive a warm welcome when I check-in this hotel at 37th floor; especially staff like Sherry, Tina, Cynthia and Bella should be recognized and they can even provide a friend talk to help me reduce the homesick. I'm glad that they're still here otherwise I will think twice and move to other hotel if they quit. December 22, 2013
Rated 3 out of 5 by Lock was not working I found out my lock was not working at 7 am in the morning and called maintenance to fix it. After maintenance engineer changed the battery, the door card no longer worked but no one came to assist after that. I was waiting in the room for an hour and had to call front desk 4 times until hotel manager came to let me know I can leave the room and they will fix the key problem afterwards. It screwed up my morning schedule as I was not able to leave for work before rush hour. September 19, 2012
Rated 5 out of 5 by Great hotel and great staffs The priced is relatively competitive in Pudong area and reasonably meeting my hotel preference. It is also strategically located nearby the subway which convenience to the customer. I would says this is the best ever hotel I stayed thus made me come back all the time when each time my visit to Shanghai. On top of that, I would like to take this opportunity to recognize 37th Club floor Shirley, Tina, Bella and Cynthia for their warmer greeding and helpful along my trip. October 20, 2013
Rated 5 out of 5 by Happy in Shanghai was a great experience as always, only place i stay in Shanghai. April 24, 2014
Rated 5 out of 5 by The Comfortable Stay The comfortable stayed with excellent professional hospitality management and honesty of front desk team lead by the Guest Service Manager on duty during my check-in. All the staffs are polite and play with their great role to serve the guests, room is clean, tasty food with great variety to choose. They are warmness and absolutely caring customer experiences, especially their management team. I’m satisfies and is my choice for stay when back to this area again. August 11, 2013
Rated 4 out of 5 by Washer-dryer The 'energy-saving' washer dryer in my unit was loud and inneffective. It took far too long to wash a very small load of laundry and due to the door locking mechanism I was unable to open the door mid-cycle and remove items that needed to be kept wrinkle-free. While I applaud the hotel for including washer-dryer units in the rooms, a standard tower washer dryer setup that takes a full load may be more efficient, saving the hotel money and the guests frustration. March 7, 2013
Rated 5 out of 5 by Great location Very easy getting around with subway station near by. Easy to get to airport. It is great except noise from the street. April 19, 2014
Rated 4 out of 5 by about breakfast - the location is good - the SPG recognition was good - the room was clean and comfortable - the laundry service was good, I got a elegant message that one of my shirt was broken and could not be washed, very good - at check-in, I asked for a breakfast box for the day of departure, for I had to catch an early morning flight, when I was checking-out, there's no breakfast box - not good - the cashewnut at the club lounge breakfast tastes rancid - very bad November 29, 2013
Rated 5 out of 5 by Best business Lounge The business lounge at 37 floor is one of the best I have ever had. The environment is very comfortable and convenient. Lounge staff Shirly, Bella, Tina, Gina, Kay and Sally are so friendly and helpful. I am a picky person but really have nothing bad to say. Good job, boys and girls and keep it up! March 31, 2014
Rated 4 out of 5 by Good business hotel for international travelers I checked in very late at 9pm, and the front desk staff was kind enough to offer a door at corp. rate and gave me an upgrade. The room was spacious, and the only glitch is the lack of complimentary Wifi in the room. Breakfast was good, and the hotel offers options in transportation with a metro station next to it. I was feeling unwell, and it was nice to get the complimentary late checkout for SPG members, so I can get adequate rest. January 1, 2014
Rated 3 out of 5 by Housekeeping 1) There is a bad stench in the bathroom 2) Hair dryer was in a bad condition: sticky surface 3) Shower was leaking badly when I checked in 4) Housekeeping lady who polished my shoes left the shoes outside the room instead of returning them to me in person 5) Besides the bathroom and bed, the rest of the areas were not tidied up. My used tissue still on the TV consol and pillow on the office chair when I went back to the room. January 17, 2014
Rated 5 out of 5 by Hotel perfectly located for business and leisure the title says it all. it was perfect except the side window that was not completely sealed causing the noise and a bit if cold to enter the room. I only found out the last day. April 11, 2014
Rated 2 out of 5 by Feedback unfriendly staff all over the place compared to the hotels i stayed in China, lack of smiles, dont feel like welcomed. breakfast - food taste bad, i have to sort out the dirty plates every morning, noodles, sausages including room service food, all taste bad except the french toast. Inconsistent room rate, i kept asking about intel corporate rate, why some of my colleagues get cheaper rate than mine and they also got to enjoy the breakfast? March 10, 2013
Rated 5 out of 5 by Good Breakfast The variety of breakfast is really good. Food are very clean and taste. Also good combination of Chinese and western cushiness. April 6, 2014
Rated 3 out of 5 by the hotel has ageing facilities, for ex. the sauna and gym facilities Used the gym club and sauna, and can testify that these facilities need some "freshen up", or just good and thorough CLEANING. there was fungus on the shower walls and the sauna walls were really looking bad. Same I used the rest rooms of the main hall of the hotel SHERATON PUDONG, and could bearely stay there due to un-pleasant smell : this is not gent's room from railways station and should be cleaned ! November 8, 2012
Rated 5 out of 5 by Home Away From Home I'm a frequent traveller and am a SPG platinum member, Sheraton Pudong is my preferred hotel when I travel to Shanghai simply because it's a home away from home. Room comfort and facility excellence are given but most importantly, it's staff from front desk/bell desk/dinning to VIP lounge are warm and professionally trained, and are reasons the establishment is a 'home away from home' . December 12, 2013
Rated 5 out of 5 by This hotel has friendly staff Staff in this hotel, especially in the executive center are very friendly and helpful April 4, 2014
Rated 2 out of 5 by check-in very disapportanted when i check in last week. there was a line up for check in with around 5 guestes, suddenly a lady jump to the queue and approaching the counter for asking room availability which take more than 2 mins. your staff are fully aware, but no acction taken and keep servicing the lady. I voiced out to other staff, the feedback from him is nothing but show me he can/will do nothing. June 10, 2013
Rated 5 out of 5 by Strong Platinum recognition, excellent service For my various trips to this hotel, i have never failed to get a room upgrade to suite (i am a platinum member). Customer service is excellent - staffs are helpful and thoughtful. The hotel is also located near the MRT (within 3 min walking distance) and beside a mall, making it very convenient. Absolutely, among my favourite SPG Sheraton hotel! January 26, 2014
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