Rated 4 out of 5 by Baguiovilla Maintainence
Staff service quality is excellent.
It is time for renovation of bath room and change for new pillows, bed sheet and quilted covers. There is bad semll of the captioned items.
December 16, 2013
Rated 4 out of 5 by Verified Reviewer good to stay
facilities are great and resturant in hotel are great too, the wifi speed is not very well,except the internet I think this hotel is good
December 16, 2013
Rated 5 out of 5 by Steve888 Home Away From Home
I'm a frequent traveller and am a SPG platinum member, Sheraton Pudong is my preferred hotel when I travel to Shanghai simply because it's a home away from home. Room comfort and facility excellence are given but most importantly, it's staff from front desk/bell desk/dinning to VIP lounge are warm and professionally trained, and are reasons the establishment is a 'home away from home' .
December 12, 2013
Rated 5 out of 5 by Yuvan29 Brilliant Hotel
The Sheraton Shanghai Hotel Pudong was probably the best hotel I have stayed in globally. I travel a lot for business and have stayed at many hotel chains. This was my first stay at a SPG chain and I loved it.
December 9, 2013
Rated 4 out of 5 by Low6388 Wrong data updated for my last stay
When I was checking my accumulated point with the hotel. the staff on duty at the front counter is very helpful to let me know the point so far I have with the SPG hotel group. surprisingly he told me that my point accumulated was only closed to 1,400 and it was totally out, after I was asking him to retrieve my past staying record, he estimated that I should have more than 3,000 points.
He promised to methat he will make the necessary adjustment accordingly and will let me know the final result.
My question is how can this case happen on me and what is the hotel going to deal with this case? I hope to get the good answer of my above concern, thank you
December 4, 2013
Rated 5 out of 5 by keithxyx Sheraton Pudong
Good restaurants & bars
Service very good
December 2, 2013
Rated 4 out of 5 by validice about breakfast
- the location is good
- the SPG recognition was good
- the room was clean and comfortable
- the laundry service was good, I got a elegant message that one of my shirt was broken and could not be washed, very good
- at check-in, I asked for a breakfast box for the day of departure, for I had to catch an early morning flight, when I was checking-out, there's no breakfast box - not good
- the cashewnut at the club lounge breakfast tastes rancid - very bad
November 29, 2013
Rated 4 out of 5 by Simonkin2013 Nice hotel, caring staff
A nice hotel ideal for business traveller who pull us closer to home.
November 29, 2013
Rated 5 out of 5 by Simonkin2013 An ideal hotel for business traveller
Staying in this hotel would be pleasant and lots of personal touch, just let me feel at home, an ideal hotel for frequent business traveller.
November 27, 2013
Rated 5 out of 5 by InternationalWanderer Great lounge
The business lounge at 37 floor is great. The staff there are so friendly and helpful. The food and drinks are much better than before. It is a relaxing environment for people to rest, chat or meeting. That is the place I want to stay whenever I am back to the hotel. Thank you very much to the lounge staff. You have done a great job!
November 25, 2013
Rated 5 out of 5 by Huscrs This hotel has staff that delivers WOW
The staff on the 37th floor Club Lounge delivers WOW in being attentive, prompt, all while giving great smiles!! Gina, Kay & 1 other Starwood professional EXCEEDED all my needs prompting me to award them with a WOW! One other super star was Denis, a Chef in the main restaurant - he made me smile with his awesome cooking!!
November 19, 2013
Rated 1 out of 5 by Cubdriver Internet is a failure
Trying to conduct business with restricted Internet is a headache. This is a re accurring problem. Lost a lot of time struggling with this Internet feed. NO GOOD!!
November 14, 2013
Rated 5 out of 5 by GaryIN Excellent Hotel Stay
Very friendly and helpful staff. Room was comfortable, quiet, and kept clean. Enjoyed the stay!
November 11, 2013
Rated 3 out of 5 by DID7170 The infrastructure should be improved
Can't access to ballroom from lift
November 11, 2013
Rated 4 out of 5 by Gaby24 Good Hotel standing
Excellent Hotel with very nice rooms, need to improve internet access and speed, very lousy !
November 11, 2013
Rated 5 out of 5 by tiger2013 excellent stay in Shanghai
the staff I met are very nice and helpful, from the managers to bell boy. Specially the staff in loundge, such as Sherlly Hou, a very kind and warm-hearted girl, always smiles to everybody
November 10, 2013
Rated 4 out of 5 by Walkingman A good business hotel with good trafic connections.
Not far from Pudong Airport. A subway of M4 (the ring line) is in front of the door. Underground park house.
October 20, 2013
Rated 5 out of 5 by Teoh635 Great hotel and great staffs
The priced is relatively competitive in Pudong area and reasonably meeting my hotel preference. It is also strategically located nearby the subway which convenience to the customer. I would says this is the best ever hotel I stayed thus made me come back all the time when each time my visit to Shanghai.
On top of that, I would like to take this opportunity to recognize 37th Club floor Shirley, Tina, Bella and Cynthia for their warmer greeding and helpful along my trip.
October 20, 2013
Rated 3 out of 5 by cheec This hotel needs to be upgraded
1. The hotel room has bad odour from smoking even I stayed at non-smoking floor.
2. The shower amenities not appealing to use. It may be a personal preference but I will not use.
3. Breakfast at the cafe was absolutely untasteful and of no quality and standards.
4. The power plugs are dated and insufficient for use for twin sharing.
October 16, 2013
Rated 4 out of 5 by TravelinKen Comfortable Stay - Excellent Lounge
I stayed at the Sheraton for 7 days in September to attend a large conference at the Shanghai Expo Center. This was also my first trip to China. Upon check-in the hotel upgraded me to one of the residences in the other tower (not the main hotel tower). The room was nice and large with a separate kitchen, combo washer/dryer, living room area and large bathroom.
The room was very comfortable and the air conditioner worked really well (it was in the 90s when I was there). As a Platinum Member I was able to access the Sheraton Lounge for free (in the main hotel tower). It was a wonderful lounge that served breakfast in the morning with cocktails and reception bites in the evening. It was large, open and a wonderful place to work or relax. I spend many hours there during the day just because it was such an open space it was much nicer to work there than in my room. There is a small private meeting room located in the lounge as well as a private small computer center with printer, scanner and fax for lounge members (fees extra for printing, faxing, etc). Internet is free in the lounge. There is also a "residence lounge" in the other tower but it's only a seating area and not the Sheraton Club lounge with amenities that is offered in the other main hotel tower.
I didn't try the room service but I did go to the China Court restaurant in the hotel that was very good. They have a nice selection of Dim Sum and dinner entrees. Staff at the front desk, bellman and lounge staff spoke enough English for us to communicate effectively. Everyone was friendly and helpful and I enjoyed my stay at the hotel.
For those traveling by Shanghai Metro, the hotel is practically at a metro stop. It's literally across the street (also a stop right outside the hotel on the same side of the street). There are some ATMs in the lobby area between the hotel and residences tower which is also convenient and they will take US ATM/Debit cards. The hotel did provide at least 4 bottles of water per day free of charge. Unfortunately, the hotel Internet is not stable and several of us who were trying to connect to our offices via VPN were not successful. The connection would drop after 30 seconds. I tethered to my Blackberry when I needed to but that can get expensive.
October 7, 2013
Rated 4 out of 5 by ShanghaiTan It's getting better...
the overall impression is getting better- however, the breakfast can still be a downer. The last breakfast I had there- the eggs given were cold, the noodle was not what i ordered and had gone cold at the time given. i think the quality of the rice (at the Japanese counter near the egg station) remains questionable- it's stale whenever I gave it a go. but hurrah! you didn't have that tall grumpy manager at the lobby any more. Wifi in the room can be annoying- sign up for a day and often dropped off within the 1st couple of hours.
September 19, 2013
Rated 3 out of 5 by PaulX Missed report my stays to SPG
It happened again... The Hotel missed report my stays to SPG account again. I don't know what to say, since I even reminded them when I checkout... May choose another hotel to void such inconvenience next time.
September 18, 2013
Rated 3 out of 5 by Riskybusiness19 going downhill
This is the 3rd time I've stayed in this hotel, and it is with regret that on reflection, Ihink it is going down-hill. Fittings in the bathroom are statting to fall off the wall; services are not as efficient as in the past, and the extent of large group conferences using the small amount of open space meant it was far more noisy in the bar and reception areas than experienced at previous visits. Traffic in Shanghai is increasinlgy isolating the hotel ( though with a metro station right outside, this is only a problem where cars / taxis are involved). My final frustration is the exorbitant price for wi-fi in rooms. Modern technology is such that this moneyspinner policy needs to be reviewed.
September 1, 2013
Rated 4 out of 5 by Nici Comfortable
Room is clean and quiet, some room have good view.
August 18, 2013
Rated 5 out of 5 by Verified Reviewer A very nice hotel
A very nice and comfortable hotel, and customers in Club level are treated very friendly.
August 14, 2013
Rated 5 out of 5 by Alex18 The Comfortable Stay
The comfortable stayed with excellent professional hospitality management and honesty of front desk team lead by the Guest Service Manager on duty during my check-in. All the staffs are polite and play with their great role to serve the guests, room is clean, tasty food with great variety to choose. They are warmness and absolutely caring customer experiences, especially their management team. I’m satisfies and is my choice for stay when back to this area again.
August 11, 2013
Rated 3 out of 5 by peter Shower
Water pressure is rather weak for shower, seems i found the same issue in all my stays in last 1 year......
Hope you can find the way to improve it.
August 10, 2013
Rated 5 out of 5 by Traveller14344 Great Hotel
The service in this hotel is excellent. I would suggest it for people going to Shanghai.
This hotel makes me feel at home and it will always be my choice in the area.
August 6, 2013
Rated 5 out of 5 by YooHoo Attentive Staff
The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back.
August 6, 2013
Rated 5 out of 5 by JBT09 excellent hotel
Every thing was excellent during my stay.
July 25, 2013