Sheraton Shanghai Pudong Hotel & Residences

  • No. 38 Pujian Road
  • Shanghai,
  • Shanghai
  • 200127
  • China
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Rated 4.1 out of 5 by 197 reviewers.
Rated 3 out of 5 by WIFI connection I can understand there is no WIFI connection in this hotel, however I thought I could have the internet charge (RMB100/day) waived during my stay as I am a Gold Member, no? Need an upgrade really soon for the hotel in such a big city. Even Xiamen Sheraton has WIFI. August 5, 2012
Rated 3 out of 5 by New Sheraton in Shanghai Pudong Area This Sheraton hotel in new opened on Shanghai Pudong area. If you are arrived and worked in pudong area, it will be good choice for you. This hotel also has good view to see the Bund. The hotel club lounge offer good meal and drink. The room is very new and comfort. September 20, 2012
Rated 4 out of 5 by Meet business needs A frequent destination for me. Sometimes good, sometimes a little under expectations in room maintenance or staffing at reception. Generally good for business need and the price we paid. If the buffet breakfast could have some more variety, that would be better. March 3, 2013
Rated 5 out of 5 by Service Quality Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week. June 14, 2013
Rated 5 out of 5 by very good hotel good location, friendly service people, recognition SPG members. a very nice massage place nearby,will be back again. March 4, 2014
Rated 4 out of 5 food need to same as per menu i had dinner both nights - 2nd night i ordered thai green curry vegetarian - yes vegetables were their but no curry, upon request again rather than making new dish, chef just added some curry on my current dish/ plate, is this we expect from 5 star hotel. October 26, 2012
Rated 3 out of 5 by Nothing special Platinum member; no upgrade, no newspaper, no fruit. March 16, 2014
Rated 5 out of 5 by Great staff I stay this hotel quite often. Each experience never failed me and I always had great experience especially with great staff members across board. Thank you!!! David February 14, 2014
Rated 4 out of 5 by Security I think it would be more safe if using our room key to access the floor on the elevator. This will avoid those non-hotel guess to access the floors they want. February 17, 2014
Rated 5 out of 5 by Very nice stay I spend many days and nights far from home each year, alone, while this time I was with my family. It has been very nice to get a good upgrade (thanks, Platinum) also for the 2nd room Wonderful view, nice suite, nice staff make everything easy September 11, 2012
Rated 5 out of 5 by Great Staff!!! As always, the staff was very helpful and accomodating. I requested a late check out prior to check in and was confirmed before arrival. The ladies on the Club Floor are always efficient and friendly making you feel welcome on every stay. March 8, 2013
Rated 5 out of 5 by Ideal hotel A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English. April 10, 2013
Rated 5 out of 5 by great hotel From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay. Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay. June 13, 2013
Rated 4 out of 5 by Value for money Excellent room with ample space March 14, 2014
Rated 5 out of 5 by Outstanding club Lounge services and friendly staff Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you. July 22, 2013
Rated 3 out of 5 by Sheraton Pudong Staff need to improve English, especially front personnel, phone operators. Room need better dusting behind the beds February 22, 2014
Rated 5 out of 5 by Brilliant Hotel The Sheraton Shanghai Hotel Pudong was probably the best hotel I have stayed in globally. I travel a lot for business and have stayed at many hotel chains. This was my first stay at a SPG chain and I loved it. December 9, 2013
Rated 5 out of 5 by This hotel continues to be my home away from home I choose to stay at the Sheraton Pudong because it feels like my home away from home. I will spend 100 days in Shanghai this year and there is no other place I would rather stay for value for money, comfort, service and food. June 25, 2013
Rated 4 out of 5 by Wifi and TV's Overall a great hotel with amazing star. Management needs to sort themselves out with the WiFi situation - basically NONE in the rooms! Quite embarrassing for a hotel of this calibre. How about some new TV's in the rooms!! January 4, 2013
Rated 4 out of 5 by Reliable staff at this hotel If you make an agreement, e.g. for rate of your stay, my experience is, that you do not get any bad surprise, when you get the bill. Promise is kept. (Unfortunately the opposite was an experience at a competitive hotel). October 1, 2012
Rated 1 out of 5 by Disappointed Stay Hi, I'm writing this to share my dis satisfaction, I'm suppose to stay here for 12 nights for my business trip, and I just check-in today and I'm going to check-out tomorrow, as I don't think the price I pay met the 5-Star Hotel standards. First, I have pay additional amount to upgrade my room to Premier Suite, and I'm so disappointed with the room I have when I entered. Second, the Sofa in my room the cushion is worn and tear out, and it is so dirty and i can see the stain on. I can't believe that i see it on my own eyes in the 5-star hotel. Third, the bathroom is so dirty, especially the shower room, I can see the crack lines and dark spot all over the floor. Fourth, The Iron is spoilt and not malfunction, and I don't understand how's your house keeping do the works and checking, how can you put a malfunction Iron in the room, again you are calling yourself 5-star hotel Among all the points I mentioned above, I have all the pictures taken down in my handphone and I'm going to publish it out... So disappointed, really disappointed with the Price I pay here... May 15, 2013
Rated 3 out of 5 by Missed report my stays to SPG It happened again... The Hotel missed report my stays to SPG account again. I don't know what to say, since I even reminded them when I checkout... May choose another hotel to void such inconvenience next time. September 18, 2013
Rated 3 out of 5 by Average Nice, large rooms (executive floor) on the positive side, but location is a bit off and the overall experience was nice, but not more than average (although the average of Starwood hotels is of course not bad...) December 3, 2011
Rated 5 out of 5 by Short Stay Great Impact I only stayed in the Hotel one night but the speed and efficency of the staff from the desk to the resturant was 1st rate, I wish I had stayed longer to experience all of their amenities. December 19, 2013
Rated 3 out of 5 by SPG? Hotel was adequate; however, staff on checkin offered zero SPG recognition: no upgrade, no amenity, nada, even when called to their attention. Room was ok, but oddly laid out, and a bit difficult to navigate. May 18, 2012
Rated 5 out of 5 by Nice hotel, improved with great staff I stay at this hotel 2 to 3 nights per month usually for one night at a time. It is my jump off point to the next location. the Club floor staff is one of the best of the many hotels I frequent in Asia. July 14, 2012
Rated 5 out of 5 by Attentive Staff The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back. August 6, 2013
Rated 5 out of 5 by First SPG Experience in China Sheraton Shanghai Pudong is one of the best SPG properties I have stayed at for a long time. Although typical SPG quality and ammenities, the suite was beautiful, well layed out and very comfortable. November 5, 2012
Rated 4 out of 5 by Maintainence Staff service quality is excellent. It is time for renovation of bath room and change for new pillows, bed sheet and quilted covers. There is bad semll of the captioned items. December 16, 2013
Rated 5 out of 5 by First stay I stayed here for the first time recently and had a great few days. The room was awesome, (I had the corner suite), and the lounge staff were amazingly helpful. I would recommend this hotel totally! October 29, 2012
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