Rated 5 out of 5 by Taoj Service Quality
Hotel could go aging but service is what matters more to guests. Youyou Sheraton offers services in such a detail and personal level that it turns out to be a excellent treat and wonderful experience to me and my colleagues as guests to Shanghai for a week.
June 14, 2013
Rated 5 out of 5 by Spud69 Short Stay Great Impact
I only stayed in the Hotel one night but the speed and efficency of the staff from the desk to the resturant was 1st rate, I wish I had stayed longer to experience all of their amenities.
December 19, 2013
Rated 4 out of 5 food need to same as per menu
i had dinner both nights - 2nd night i ordered thai green curry vegetarian - yes vegetables were their but no curry, upon request again rather than making new dish, chef just added some curry on my current dish/ plate, is this we expect from 5 star hotel.
October 26, 2012
Rated 5 out of 5 by appliko Very nice stay
I spend many days and nights far from home each year, alone, while this time I was with my family.
It has been very nice to get a good upgrade (thanks, Platinum) also for the 2nd room
Wonderful view, nice suite, nice staff make everything easy
September 11, 2012
Rated 4 out of 5 by Baguiovilla Maintainence
Staff service quality is excellent.
It is time for renovation of bath room and change for new pillows, bed sheet and quilted covers. There is bad semll of the captioned items.
December 16, 2013
Rated 5 out of 5 by Mike59 Great Staff!!!
As always, the staff was very helpful and accomodating.
I requested a late check out prior to check in and was confirmed before arrival.
The ladies on the Club Floor are always efficient and friendly making you feel welcome on every stay.
March 8, 2013
Rated 5 out of 5 by Ho0413 Ideal hotel
A good choice of hotel for family trip. My daughter aged 5 like the swimming pool most and had a good with her dad. I love the prefect buffet breakfast with plenty of food choices. Room is neat. Most of the staff spoke very good English.
April 10, 2013
Rated 5 out of 5 by HappyStayguest Outstanding club Lounge services and friendly staff
Thanks to your manager at club lounge Gina who has a wonderful personality and professional management skill. She and her entire team made my stay a truly outstanding experience. Really appreicate their help and nice smile. Thank you.
July 22, 2013
Rated 5 out of 5 by francob great hotel
From the front desk to your room to the stay and final check out the hotel serves up all the luxury you need for a pleasant stay.
Staff are totally absorbed in pleasing you and making everything smooth and comfortable during your stay.
June 13, 2013
Rated 4 out of 5 by HKers Stay in Jan. 2014
Good standard at the price.
January 21, 2014
Rated 5 out of 5 by AussieWorker This hotel continues to be my home away from home
I choose to stay at the Sheraton Pudong because it feels like my home away from home. I will spend 100 days in Shanghai this year and there is no other place I would rather stay for value for money, comfort, service and food.
June 25, 2013
Rated 4 out of 5 by Hemz88 Wifi and TV's
Overall a great hotel with amazing star. Management needs to sort themselves out with the WiFi situation - basically NONE in the rooms! Quite embarrassing for a hotel of this calibre.
How about some new TV's in the rooms!!
January 4, 2013
Rated 4 out of 5 by cat3 Reliable staff at this hotel
If you make an agreement, e.g. for rate of your stay, my experience is, that you do not get any bad surprise, when you get the bill.
Promise is kept. (Unfortunately the opposite was an experience at a competitive hotel).
October 1, 2012
Rated 1 out of 5 by Peter1231 Disappointed Stay
Hi, I'm writing this to share my dis satisfaction, I'm suppose to stay here for 12 nights for my business trip, and I just check-in today and I'm going to check-out tomorrow, as I don't think the price I pay met the 5-Star Hotel standards.
First, I have pay additional amount to upgrade my room to Premier Suite, and I'm so disappointed with the room I have when I entered.
Second, the Sofa in my room the cushion is worn and tear out, and it is so dirty and i can see the stain on. I can't believe that i see it on my own eyes in the 5-star hotel.
Third, the bathroom is so dirty, especially the shower room, I can see the crack lines and dark spot all over the floor.
Fourth, The Iron is spoilt and not malfunction, and I don't understand how's your house keeping do the works and checking, how can you put a malfunction Iron in the room, again you are calling yourself 5-star hotel
Among all the points I mentioned above, I have all the pictures taken down in my handphone and I'm going to publish it out...
So disappointed, really disappointed with the Price I pay here...
May 15, 2013
Rated 3 out of 5 by PaulX Missed report my stays to SPG
It happened again... The Hotel missed report my stays to SPG account again. I don't know what to say, since I even reminded them when I checkout... May choose another hotel to void such inconvenience next time.
September 18, 2013
Rated 5 out of 5 by tiger2013 excellent stay in Shanghai
the staff I met are very nice and helpful, from the managers to bell boy. Specially the staff in loundge, such as Sherlly Hou, a very kind and warm-hearted girl, always smiles to everybody
November 10, 2013
Rated 4 out of 5 by AlexP21 Enjoy the stay
It's a value-for-money hotel. Rooms are clean and size is good.
January 12, 2014
Rated 3 out of 5 by Fredrik Average
Nice, large rooms (executive floor) on the positive side, but location is a bit off and the overall experience was nice, but not more than average (although the average of Starwood hotels is of course not bad...)
December 3, 2011
Rated 4 out of 5 good to stay
facilities are great and resturant in hotel are great too, the wifi speed is not very well,except the internet I think this hotel is good
December 16, 2013
Rated 3 out of 5 by MJ88 SPG?
Hotel was adequate; however, staff on checkin offered zero SPG recognition: no upgrade, no amenity, nada, even when called to their attention. Room was ok, but oddly laid out, and a bit difficult to navigate.
May 18, 2012
Rated 5 out of 5 by YooHoo Attentive Staff
The hotel staff was very responsive to my needs in finding a local church for worship, a book I'd misplaced, shopping and nightlife in the city along with transportation options to get there and back.
August 6, 2013
Rated 5 out of 5 by Mike59 Nice hotel, improved with great staff
I stay at this hotel 2 to 3 nights per month usually for one night at a time. It is my jump off point to the next location.
the Club floor staff is one of the best of the many hotels I frequent in Asia.
July 14, 2012
Rated 5 out of 5 by edgen1 First SPG Experience in China
Sheraton Shanghai Pudong is one of the best SPG properties I have stayed at for a long time. Although typical SPG quality and ammenities, the suite was beautiful, well layed out and very comfortable.
November 5, 2012
Rated 1 out of 5 by Cubdriver Internet is a failure
Trying to conduct business with restricted Internet is a headache. This is a re accurring problem. Lost a lot of time struggling with this Internet feed. NO GOOD!!
November 14, 2013
Rated 5 out of 5 by MikelB First stay
I stayed here for the first time recently and had a great few days. The room was awesome, (I had the corner suite), and the lounge staff were amazingly helpful. I would recommend this hotel totally!
October 29, 2012
Rated 2 out of 5 by DavidC21 Good hotel, bad experience
This seems like it is a good hotel with nice rooms, good amenities, friendly staff and all but I had a bad experience. I had requested a non-smoking room but was put in a smoking room without my knowledge. My eyes were red and watery and my allergies were acting up for 2 days before I realized that they put me in a smoking room. I immediately asked to be switched to a non-smoking room. They said that someone would be over in 10 minutes to show me to my new room so I packed hastily but they didn't come for another 45 or so minutes and I had to call 3 times. Also, no wireless internet in the rooms is just not acceptable nowadays. My laptop doesn't have an ethernet port so I had to borrow a wireless adapter from the hotel after repeatedly asking and being told to just go down to the hotel for WiFi which is not ideal as I was on a business trip for a week. Also, the toilet didn't seem properly cleaned as there were some yellow streaks on it (it was disgusting). Lastly, noise level is a bit high since you are by main street. Overall, seems like a decent hotel but I just had a bad experience.
August 6, 2012
Rated 5 out of 5 by Kumar2703 Lovely hotel with a very caring staff
An excellent hotel with a very caring staff. The rooms are very clean and very well decorated. The food at the Executive Lounge had wide range with excellent Menu. In total- a great experience.
May 12, 2013
Rated 5 out of 5 by Lutz2013 This Hotel is an outstanding Hotel
Every time I do biz within Shanghai, i looking forward to enjoy the Sharaton Hotel. it is realy a wonderful relaxing envirionment during the exhausting biz trip. Thanks to the Hotel Team!!
July 25, 2013
Rated 5 out of 5 by Simonkin2013 An ideal hotel for business traveller
Staying in this hotel would be pleasant and lots of personal touch, just let me feel at home, an ideal hotel for frequent business traveller.
November 27, 2013
Rated 4 out of 5 by VAW2012 Did not make my room
I've stayed here before. But this time they did not clean my room! I was only staying one night and they offered to clean it when I arrived at 11pm.... I was too tired to wait around...
July 24, 2012