Rated 2 out of 5 Hot room with dirty shower water in sink
My son and I stayed in room 725. We checked in at 530PM after driving in 2 hrs. of traffic from the University of Maryland to the hotel. The Pres. was in Baltimore that that and the first lady was at UMD. We couldn"t wait to get checked in and relax. Well the room was 82 degrees and we called 5 times and the engineer came to the room 4'xs to work on the air. Also everytime the room next to us took a shower our sink would bubble up and over. We had a horrible time and we roasted all night. We checked out and Latisha was marvelous and took care of our twenty something parking charge and was very very nice along with the entire staff. The place was sold out so we really could not change our room. This was very unfortunate but needless to say we will be remembering that hot uncomfortable room that cost over 200.00 dollars.
May 19, 2013
Rated 2 out of 5 by FrequentTravelerTJ Loud Service, Wake-up Calls & Dirty Glasses
The hotel appearance and Front Desk service was excellent.
Upon arriving in my room, my guest and I attempted to use the supplied glassware for our beverages, but noticed one of them to have dried syrup (or something) on the inside bottom.
THEN, I receive an UN-solicited Wake-up call at 4:15am....Needless to say that the loud ringing of the phone and me being woken up from a dead sleep, I only thought to say "thank you' instead of telling them I never requested the EARLY MORNING call!
LATER, while trying to sleep-in from the long day before, the maid service personnel who were cleaning rooms and wiping down the hallway walls were talking (yelling) to each other up-and-down the hallway and banging things around in surrounding rooms starting shortly before 8am.
May 17, 2013
Rated 2 out of 5 by fred Wifi and Water
My wifi experience was poor. After securing a wifi pass code the service was seriously flawed. A tech came to our room only to verify the poor reception in our room. This was not really an amenity, but only a poor excuse for wifi. We were given a choice to move, but with less than a day left it would have been not worth the option.
Secondly, the cold water coming from the bathroom was distinctly brown in color. This was after I had just brushed my teeth.and taken pills.
Manager was given a sample of the water. A small amount of SPG points have been credited, but suffice it to say very upsetting.
Thanks for reading this.
May 9, 2013
Rated 4 out of 5 by PLW6774 Business Stay May 5-9, 2013
I really enjoyed this hotel. The rooms were very clean and always well stocked with the neccasary items. Very nice upscale hotel. The hotel personnel were fabuous. The only negative would be the dining. The food and drinks are so expensive that you need to eat outside of the hotel. This is especially true for the breakfast which charges close to $5.00 for coffeee and the same for orange juice. I also think that the hotel should offer free coffee in the lobby. All and all, I would stay at this hotel again since it is located within walking distance to the stadium and inner harbor.
May 10, 2013
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 5 out of 5 by Chas711 Great Hotel
Best Location in the Harbor very close to everything will go back again
May 13, 2013
Rated 5 out of 5 by Peggykin Extraordinary Customer Service
From the moment we pulled into the driveway until the time we checked out, the staff was wonderful! Helpful, knowledgeable, friendly...made us feel like we were the only guests in town! Congratulations! Building a team like that is, in itself, extraordinary!
The location was perfect for our wishes, and the hotel felt so luxurious.
Orioles Grille was fun and Keith was very accommodating.
Wanda on the Preferred Guest Level greeted everyone like they were entering her home.
Thank you for a great experience. We will be back.
May 9, 2013
Rated 3 out of 5 by LLG66 Very Average Hotel
Hotel is fine, location is fine, rooms fine - not enough towels for 2 people in room which I find annoying - had to ask for wifi code several times even though included in reservation.
Very average experience
May 11, 2013