Rated 2 out of 5 by Carobeths food needs improvement
Although I thought that the Inner Harbor hotel was a nice space, my primary complaint was the food. I ate at the Orielles when I first arrived and was very disappointed. I ordered a hot sandwich that was brought to me cold and the quantity and quality of the sweet potato fries was very disappointing.
May 16, 2014
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013
Rated 5 out of 5 by Coach7 Convenient Location
The hotel was easy to find from the highway. Our family enjoyed the convenience of walking distance to Camden Yards and the Inner Harbor. The room was very clean but a little small for a family of four. The beds were comfortable although only full size. We all like the fresh, cold water available in the lobby! The staff was courteous. We would definitely stay here again!
September 14, 2013
Rated 3 out of 5 by Web24 Pleasant hotel, lacking some features
Location of this hotel was great. Pool was small but functional for the children. Disappointed Wi-Fi wasn't free, our room did not include a refrigerator and there was no continental breakfast. Overall, a pleasant stay.
June 9, 2014
Rated 4 out of 5 by mdm96 Everything I needed
This hotel was comfortable, convenient, and the staff was exceptionally friendly - especially the housekeeping team and door people!
The only suggestion I would have would be to have an 'opt-out' program for washing linens and towels, rather than an 'opt-in' program (which they currently have). This would save much more water, energy, and detergent.
October 31, 2012
Rated 3 out of 5 by Troll Staff
EVERY staff member I encountered - bellman, desk clerk, Orioles Grill staff, etc. - was extremely well trained in hospitality. Warm greetings, above-average service, and very good attitude displayed to guests was all I saw. Small bed and noise filtering into room from hall and room above became insignificant with your entire team endeavoring to make my stay pleasant.
February 4, 2013
Rated 5 out of 5 by Janice88 Memorable Father's Day
My family and I were celebrating Father's Day and our experience with this hotel made the trip memorable from the time we pulled up for valet parking, check-in and arrival in our room. Staff was consisently courteous and helpful. I was told the hotel was sold-out but this wasn't evident since everything just went so smoothly. We felt warmly welcomed--Wondeful stay!
June 19, 2013
Rated 5 out of 5 by Adair77 Great conference and sightseeing location
In addtion to well-maintained faciilties, all staff (restaurant, conference, front desk ) staff were friendly and competent. Parking was very convenient and didn't require going out in the rain from garage to hotel. Restaurant served great crabcakes too. I hope to stay here in the future when I have time to sightsee. The only thing better would be a hot tub. :)
November 12, 2012
Rated 5 out of 5 by YankeeFan51 Great Hotel, Great Location, Great Staff
We are SPG members and stay with Starwood whenever possible. This was our first trip to Baltimore and we could not have been more satisfied with your hotel. LeRoy checked us in and was very accommodating. He was very helpful with our unexpected guest. The room was clean and had a great view of the harbor. We plan to visit the Inner Harbor and the Hotel again.
May 28, 2013
Rated 5 out of 5 by KathyD Excellent choice for Johns Hopkins patients
I am recovering from a serious neuro-muscular disease and receiving frequent medical treatment at Johns Hopkins. The management and staff of the Sheraton go out of their way to assist my family and myself. They also have a great rate for us. The hotel is elegant and the rooms are extremely comfortable and in a super location. I am a returning guest.
February 15, 2014
Rated 5 out of 5 by jp25 food / bell service / front desk
The first day I had no cleaning services.
I even called around 2 p.m and was advised that they had until 5 p.m.
I called after 5 to report they never came.
I also never received credit on my card for not having cleaning during my stay for any of the days.
Ms. Taylor with the bell staff was wonderful!
All staff at the front door was excellent and welcoming.
February 28, 2013
Rated 5 out of 5 by Momma5861 Convenient and comfortable
Everything was amazing. My adult daughter and I loved the proximity to inner harbor, the fitness room was great and we loved the breakfast in the club room. Our only problem was the very bad directions that were given to us by a woman at the front desk. We ended up far from our destination and walking thru a bad section of town.
April 6, 2014
Rated 5 out of 5 by MarkK WOW...Service Extraordinary
This was my first experience at this hotel. I arrived and Leroy at the front desk recognized me as a SPG Preferred member and couldn't do enough to help me. This was the first time someone took such a personal interest. I truly appreciated the attention and personal care I was given. Great Job. I know where I will stay the next time I come to Baltimore!
April 18, 2013
Rated 4 out of 5 by NYRangerFan Great Location
This hotel is centrally located to everything. I traveled with my family and we walked almost everywhere. It is 2 blocks from Camden Yards and 2 Blocks from the Inner Harbor Visiting Center. We took a free bus to Fort McHenry. Hotel is clean and staff is friendly. Pool is a little small, but that is not why I came here. My 3 children still enjoyed it.
August 19, 2013
Rated 5 out of 5 by DebandJohn Loved it BUT...
Loved where the hotel is, loved how clean the hotel was, loved all the people we were in contact with, the only problem we saw was that the restaurant closed at 11pm, and we had theater tickets and did not get back to the hotel till 11:10, and could not order even wings or anything except a drink. :(
April 28, 2014
Rated 2 out of 5 by ALL6 Not as expected
I've stayed at so many Sheratons. This one by far was the worst. Needs serious updating, was so noisy and after a long drive from NY, my room was not ready. We checked in at 215! The sheets were dirty....I had no intention of complaining because based on how nothing was done to get us checked in quick, I'm sure our sheets would not have been changed.
August 6, 2013
Rated 5 out of 5 by dw2012 great stay
I have stayed in many Sheraton hotels in the past and as always this one was great. From the minute we checked in to getting walking directions to our restaurant. The staff was wonderful and I asked for and got a great upgrade. The view from the room was the best right across from the Harbor. The room was neat and clean. I would recommend this hotel.
August 22, 2012
Rated 3 out of 5 by MDLPHD Very Poor Lighting
My room was very dark and even with all the lamps on the room was too dark to work or read the newspaper. The energy efficient lights provided insufficient lighting. One lamp had one bulb missing. The room was very dusty and very cold no matter how high I turned up the heat. You could feel cold air coming in while sitting at the desk.
March 2, 2014
Rated 4 out of 5 by dm14 executive lounge needs improvement
stayed two nights. first breakfast went in 9:20, no food no fruit juice no coffee cups no attendant. called front desk to inform them. said it would be open until 10:30. went back at 10:15 and attendent who was in the process of shutting down said it closed at 10. second day--no forks and again no attendant.
April 14, 2014
Rated 4 out of 5 by Flash48 Deficiences
The only deficiencies were housekeeping related: (1) did not receive any hand towels one day and (2)did not receive clean drinking glasses one day
June 12, 2014
Rated 5 out of 5 by Terrific1 Hotel was great
Hotel was booked for work holiday party. The hotel was a very impressive venue and the front desk was great in recognizing who may be there for what. the room was very nice and clean. the bed was extremely comfortable. Only compliant I have is about the shower and lack of water pressure. it can be easily solved with a different shower head.
January 6, 2014
Rated 2 out of 5 by baldeagle39 Need a little work
I felt like I was being a bother when I inquired about anything within or outside the hotel. Although there were a few that seemed responsive overall service level not what I would have expected. Food was ok at best and recommendations from staff for outside the hotel were not great choices as well.
April 16, 2014
Rated 5 out of 5 by Jim6568 Only there for a day, wish it was longer
Might be the friendliest hotel staff I've ever experienced. Night or day, from the time we walked in everyone was extremely friendly, professional and courteous. We had a couple of dogs with us and even they received VIP care with beds/dog dishes in the room ahead of time. Will stay there everytime my travels bring me back to Baltimore.
July 1, 2013
Rated 5 out of 5 by mar0219 two week stay while spuse was in hospital
The warmth and caring and flexibility shown by all staff members was commendable. Everything from remembering my name to inquiring about my husband's progress. The voucher system for the cab worked perfectly and the room upgrade very much appreciated. We will be returning many times over the next few months.
April 2, 2014
Rated 3 out of 5 by asillyrabbit551 house keeping fell short
I never signed up for a "Green" room. You can imagine my surprise then when I returned to my room to discover that the bed had not been made, towels were not replaced, and there was no coffee for the coffee maker. At 10PM I had to call the desk for clean towels and coffee. However, the location is walking distance to the Inner Harbor.
July 22, 2013
Rated 4 out of 5 by Stacey123456789 Nice location
This hotel was located to almost everything you wanted to see. They had great meeting rooms, very welcoming staff and overall a nice place to stay. A few minor mishaps, but the staff took care of them promptly.
May 27, 2014
Rated 3 out of 5 by Guest Connecting rooms
My experience with the hotel was very good except for the fact that I had a connecting room and these rooms are not sound proofed at all! When a family with a child arrived the next day of my stay in the room connected to mine, I was waken up in their schedule... My suggestion is to better block the sounds between two adjoining rooms.
May 6, 2013
Rated 4 out of 5 by Echium Baltimore
Nice hotel, near inner harbor
June 22, 2014
Rated 5 out of 5 by Nicolecsm1 This Hotel has great access to fine restaurants
My husband had the pleasure to stay at this hotel with the most welcoming staff. Spending Christmas is very memorable and the Manager on duty, L'EROY clearly made this possible. We had choices of hotels to stay , but L'EROY had the most pleasant and professional approach to hotel hospitality. He is a great asset to Sheraton Hotels.
January 2, 2013
Rated 5 out of 5 by Sjohns22 Great staff!
Great staff. Nice hotel. Stayed on the club floor. Connected right to the Convention Center which was great and convenient for our needs. Near the Inner Harbor. Not cheap but worth it. Would come back. (...and thank you, Shalonda, for your excellent service! )
PS= Wished we had more time to enjoy the pool and the fitness room....
March 19, 2013