Rated 5 out of 5 by Millsyboy Courteous staff
My first impression was every single staff from the door to the counter to the restaurant was so so polite. The arrangements were just as booked and the bill was exactly what I was told...no hidden add ons. Clean and convenient to Inner Harbor.
January 15, 2013
Rated 3 out of 5 by vsps Sheraton
Excellent location, great view of the harbor, but for the price the room itself left much to be desired. The bathroom was very outdated and smelled strongly of mildew. The bedsheets were of very poor quality and even torn/dirty in some places.
July 25, 2013
Rated 5 out of 5 by Christine7140 Great Hotel in a Great location
The Sheraton Inner Harbor was in the perfect location to access all the action i.e. Inner Harbor, restaurants, and Camden Yards. The staff was very friendly and helpful and the rooms were nice and clean plus we had a great view of the Harbor.
October 4, 2012
Rated 5 out of 5 by jimt222 Super service
Came for Baltimore Grand Prix; I asked at check-in whether we had a good view of track from room, super nice woman clerk double checked and concluded that we needed a better room so she changed us to a corner room with stunning view. Awesome.
September 4, 2012
Rated 4 out of 5 by jyray2 great location
This hotel sits in a great location. Very close to shopping and attractions. The beds were comfortable. were some bubbling from the toilet at ransom times. The exercise room and pool were fantastic, also had staff there to help with machines.
April 8, 2013
Rated 4 out of 5 by darrylw65 Surprisingly inadequate
This hotel has excellent views and comfortable rooms spoiled by surprising problems and inadequacies. Our key to the preferred guest lounge did not work the first time, even after the person at reception assured us it would work. Additionally, housekeeping did not check the alarm clock (an iPhone type I had never seen before), so of course it alarmed at 6:00 am on Sunday. After a couple of minutes wrangling with it, I turned it off and went back to sleep only to be reawakened at 8:30 by housekeepers knocking on the door to clean the room. I informed her that we had no need for housekeeping while we slept. 20 minutes later, we were again awakened by loud laughing and cajoling in the hall--again by housekeeping staff. Finally, the much touted premier internet service, which is a free perq of SPG membership was so slow that it took over three minutes to load the Google home page on my iPad. I was going to stream my favorite show. The error message read, "Unable to stream video. Please check the spped of your Internet connection."
The view was good!
January 20, 2014
Rated 2 out of 5 by SharonK Adequate
The hotel room was clean and comfortable. The meeting space was adequate. Sound system poor. Banquet F&B was poor.....lunch was terrible and I did not really eat after tasting each option. Front Desk Staff were very friendly and helpful.
January 28, 2013
Rated 3 out of 5 by john101010 Tried but true...a bit tired
Facility is typical city hotel. Place is a bit tired, but acceptable. Good for business, but just okay for family considering in-house food options (Morton's is not family friendly, no fault of their own). Great location.
April 18, 2014
Rated 5 out of 5 by OsFan Happy stay
A very nice stay for an overnight following an Orioles game at Camden Yards. A nice spacious room with a great view of Baltimore's Inner Harbor. Breakfast in the Cafe and Dine in Morton's of Chicago which can be accessed from the hotel.
August 25, 2013
Rated 4 out of 5 by Marc84 Great staff and very helpful
I was impressed with the professionalism and quality of the staff from housekeeping to front desk, even the doormen were helpful!
July 2, 2014
Rated 5 out of 5 by sam0401 Inner Harbour
Beautiful hotel and everyone on your staff was friendly, welcoming, and helpful with information about the Inner Harbour. Only regret that Monday when it was raining and I decided to relax in the pool, it was locked up at 2:00 pm.
March 27, 2013
Rated 5 out of 5 by Ellen65 Hotel has a great staff
Front Desk Manager Le'roy Smith went out of his way to make sure our stay was great.
July 14, 2014
Rated 3 out of 5 by deco Average
My rating is based on how loud my neighbor was due to the paper-thin walls separating our rooms. I could literally hear her telephone conversations and she was speaking at an average tone of voice! Amazingly paper-thin walls!!
October 23, 2012
Rated 4 out of 5 by unos No refrigerator
You had to specifically request a refrigerator
July 20, 2014
Rated 5 out of 5 by Babs143 Very Pleasant Time
Check in was efficient. Room was clean and comfortable. Very quiet. Front door people were always smiling and helpful.
June 30, 2014
Rated 4 out of 5 by Walker321 Staff is great!
All the staff were extremely helpful and friendly. They definitely helped put the "charm" in my Charm City experience. The skywalk gives you easy access to many attractions, as well as, the convention center.
March 17, 2014
Rated 4 out of 5 by Jan57 Pre-cruise stay
Enjoyed my stay overall, facilities were a little dated to my expectations. This didn't detract from my stay though.
My main problem was didn't feel there was a 'suitable" place to dine for a single female at night.
August 31, 2012
Rated 4 out of 5 by hager21 Hotel on come back
Only two problems: Pillows are too soft and uncomfortable.
Parking fee of $27.00 per day is out of site when you are staying there. If you do not stay at Sheraton you pay $27.00. Should be discounted rate if staying
March 11, 2013
Rated 5 out of 5 by Denk Great location and features
We enjoyed our stay, although it was only one night. The Club lounge was great. The staff their were great. The only improvement is the front desk staff. They were not overly friendly nor were they that helpful.
October 8, 2013
Rated 4 out of 5 by Flash48 Deficiences
The only deficiencies were housekeeping related: (1) did not receive any hand towels one day and (2)did not receive clean drinking glasses one day
June 12, 2014
Rated 5 out of 5 by vinman0805 Customer Service
This Sheraton Hotel in Baltimore has quite possibly the best customer service I have ever experienced, prompt, professional and they couldn't do enough for us!!! Very impressive!!!
May 11, 2014
Rated 3 out of 5 by LLG66 Very Average Hotel
Hotel is fine, location is fine, rooms fine - not enough towels for 2 people in room which I find annoying - had to ask for wifi code several times even though included in reservation.
Very average experience
May 11, 2013
Rated 4 out of 5 by kpark315 Great staff
Comp upgrade for my one night, very appreciated with hotel's sold out status. club was decent, but wish there was signage on what the foods actually were rather than smelling and tasting to figure it out.
November 18, 2013
Rated 5 out of 5 by Cheba Hotel has very friendly and courteous staff.
I really enjoyed my stay at the hotel. It was very clean and the staff were friendly and courteous to our large group. I also enjoyed the location of the hotel it was in walling distance to the harbor.
September 17, 2012
Rated 5 out of 5 by IPYguy Great location and firendly staff
Well situated for walking, MTA or entering/leaving the Baltimore area. Staff very helpful and responsive to our requests for directions, eating suggestions etc.
May 19, 2014
Rated 5 out of 5 by CambridgeTraveler Perfect Location, Nice Views
What a great place to stay to explore the Inner Harbor area within Baltimore. Nice rooms, great service, and everything in walking distance. I had sweeping views of Camden Yards out the window.
October 29, 2013
Rated 4 out of 5 by 2SweetinTexas Dependable but not special
Thank you for a good week at the Baltimore Inner Harbor property. I was in town for a church convention. In my experience, hotels tend to treat groups as just that...another group. There is nothing special done to acknowledge SPG. It gets a little interesting for me as a regular business traveler when I compare my experience as a convention guest. They are night and day.
Room was ok...I was able to have a microwave and fridge brought up...but you do have to ASK. Wished I had known to ask for a harbor view...that would have been nice.
Staff for the most part was responsive and kind. The beds are FABULOUS!!! Hotel could use a mild face lift in rooms...but investment HAS been made in mattresses and linens! BIG WIN!!
Hotel is VERY convenient - a NICE walk - to great food...lots to choose from in the Harbor area.
My family did have a WONDERFUL experience in the club lounge the first few days with Wanda. She was EXCELLENT in terms of making the difference and going the extra mile. I also appreciate Kevin who was kind each day as I parked my car and got assistance with any bags or other items.
July 7, 2013
Rated 5 out of 5 by Kelley45 Great place to stay
Great location, right on the Baltimore inner harbor. The staff is amazing, caters to your needs. Kandice is wonderful and is a great asset to the SPG team. I would recommend anyone to stay.
February 3, 2014
Rated 4 out of 5 by Hendaye Hotel met my expectations
Aside from the expected clean room, great bed and bathroom what made my stay special was the staff. The desk crew, the servers at breakfast and the cleaning crew were all helpful and cheerful.
September 26, 2012
Rated 5 out of 5 by Ginya14 Excellent
The facilities are excellent but what really impressed us was the friendliness and helpfulness of the staff! They treated us as royality and we really appreciated that.
April 28, 2014