Rated 4 out of 5 by buhnanna Very accommodating
I travel for business and don't need housekeeping to clean my room daily, so I leave my do not disturb sign up. On the 4th day I was in, housekeeping graciously left a bag of clean towels and toiletries on the doorknob for me, unprompted. The beds are very comfortable and the room is spacious. The walls could stand to be slightly more soundproof, and the minifridge could be a little bigger, but those are my only complaints. Free hot cocoa and cookies in the lobby certainly doesn't hurt! Would love to be a little closer to the inner harbor where things seem a little less sketchy, but I haven't had any safety problems while here.
February 8, 2014
Rated 4 out of 5 by CAH1969 The staff is wonderful!!
Everyone was so friendly and made us feel welcome!
February 18, 2014
Rated 5 out of 5 by KathyD Excellent choice for Johns Hopkins patients
I am recovering from a serious neuro-muscular disease and receiving frequent medical treatment at Johns Hopkins. The management and staff of the Sheraton go out of their way to assist my family and myself. They also have a great rate for us. The hotel is elegant and the rooms are extremely comfortable and in a super location. I am a returning guest.
February 15, 2014
Rated 4 out of 5 by Jerryis1 Sheraton Baltimore Inner Harbor Personnel Are Outstanding
Sheraton Inner Harbor Hotel is the best hotel in Maryland. The majority of the Inner Harbor staff are true professionals; very courteous, extremely eager to help and prompt in accomplishing ones request.
I would recommend the Executive Lounge lady surrender control of the television remote to guests and allow the guest or guests to select what channel to watch rather than force one to watch CNN or MSNBC.
Room 1417 inner shower curtain has mold and mildew and should be sanitized. Also, the bathroom exhaust fan is inoperative. In addition, the CO2/Smoke Detector requires maintenance as well as the evaporator/fan coil unit. The EVAP/FCU filter requires replacement and the thermostat does not appear to raise the temperature one selects. The room was excessively dusty and all glass and horizontal surfaces requires cleaning.
February 13, 2014
Rated 1 out of 5 by saltcity Ridiculous prices
I very rarely complain about my hotel stays, but I must this time. I have stayed in Sheraton Hotels many times, but have never before encountered such ridiculous charges for internet, which is is free in most hotels. Also LCD projector rental for $600! A new projector costs less! Also the prices in the restaurant were absurd. I was lucky enough to be warned beforehand. Breakfast for $30? Were the eggs laid by a golden hen?
Also the food for our conference was really terrible! The soup was cold, the filet mignon was tiny and dry. In the future, when planning events, I will certainly avoid the Sheraton Hotel chain.
August 5, 2013
Rated 4 out of 5 by LRNJ I recomend this location
The hotel has a great location and the staff is accommodating.
February 10, 2014
Rated 1 out of 5 by robert13fu staff
We asked for a wake up call the man that took my call seemed bothered to be ask and then he did not put it in. We did not get a wake up call and then were late. You need to fire the lazy desk clerks. They did not want to print out my receipt when I checked out because they had to walk over to the printer
January 13, 2014
Rated 5 out of 5 by jjdmmom Excellent place to stay when visiting Baltimore's Inner Harbor
Excellent place to stay when visiting Baltimore's Inner Harbor.
January 14, 2013
Rated 3 out of 5 by mookiekb Very friendly staff
OK accomodations but extremely friendly and helpful staff.
December 12, 2011
Rated 5 out of 5 by Kelley45 Great place to stay
Great location, right on the Baltimore inner harbor. The staff is amazing, caters to your needs. Kandice is wonderful and is a great asset to the SPG team. I would recommend anyone to stay.
February 3, 2014
Rated 4 out of 5 by booboo27 Close to Inner Harbor
Hotel is a few blocks to the Inner Harbor. Comfortable rooms. Short cab ride to the gay bars
February 3, 2014
Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 4 out of 5 by TheMrs Leroy Smith deserves a raise & promotion
Attached is the review I sent to TripAdvisor & Yelp. Please share with your staff. Thank you!
My husband and I stayed at this property because we were seeing a play at the nearby Lyric Center. We would normally drive to Baltimore from New Jersey but this trip, we took the bus. We arrived at the Sheraton at around 10am and figured we had NO chance of checking into a room that early. However, we had the pleasure of being assisted by Leroy Smith and we were so glad!! He greeted us with a warm smile and professional attitude...he was also impeccably groomed, which for me is a huge plus. Nothing worse than seeing an employee looking thrown together. He never mentioned the fact that we were hours early for check-in; he simply found us a room, gave us our key and bid us a good day. Here is the rest of the breakdown:
Hotel: VERY clean! I even saw a woman going up and down the escalator with a sweeper. I was impressed.
The room: We were in room 726; a very nice corner room with ok views. The room was SPOTLESS. Again...very impressed.
Staff: The gentlemen at the front (doorman I believe) were very nice. They always greeted us as we came in and left out and were very good with assiting us with cabs and information. All of the staff members I came in contact with were extremely pleasant. Another plus!
Restaurant: We ate at Orioles Grille Bar for breakfast. Juan was our server and was very good. He was very attentive but not overbearing. There was also a woman who was refreshing the food who was very nice (I want to say her name was Linda but I'm not sure). The food was pretty good. No complaints. We also ate at Orioles for a late night snack. My husband got a cheeseburger and I had loaded fries. Both were good. Even though we came in 15 minutes before quitting time, they took our order with a smile. Very much appreciated.
Location: Very close to everything. Prime location for entertainment, restaurants and of course the Inner Harbor.
The ONLY reason I gave this hotel 4 stars is because of the location of the bathrooms; they are on the 2nd floor and kind of hard to find. Besides that, this hotel is a winner. We will be coming back.
January 30, 2012
Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 2 out of 5 by MrSpaceG Not enough Outlets/No Oriole game
First thing we saw when we entered the room was a power strip stretched out to plug in the TV. The TV plug was hanging out of the power strip and the power strip plug was hanging out of the wall. This was up against the window so as my kids went to look out the window it was not safe.
And we chose this hotel because it was the "Official Hotel of the Baltimore Orioles". Well we were extremely disappointed that the TV channel with the Oriole game (MASN) was not on the TVs in our room! We had to go to the Orioles themed restaurant in the hotel, which was a bit on the pricy side.
Well will stay at a different hotel on out next visit to Baltimore City.
June 9, 2013
Rated 2 out of 5 by ConferenceAttendee117 Look elsewhere
Other than its convenient location near the Baltimore Conference Center and inner harbor this Sheraton is not worth the money. The lobby is dark and musty as are most of the hallways. My room also smelled dank and old. I think the entire hotel could use new carpeting. They charge you $8/day for Wifi!!! What is this 1998??? It's about as fast as 56K dial-up; I couldn't even watch a video on YouTube without it pausing every 5 seconds. You can upgrade to "high-speed Wifi" for $13/day as if $7/day wasn't enough of a ripoff already. The breakfast buffet is one of the worst I've ever seen and is waaaaayyyy over priced. Honestly there are a ton of hotels in downtown Baltimore, just find another on and save yourself the hassle of staying at this dump. Only positive is that the staff were friendly and responsive to our needs.
July 26, 2013
Rated 2 out of 5 by Matt Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013
Rated 5 out of 5 by Allexx462 Walked into a cold Room
6 degrees outside. Room looked nice and inviting. Figured they had the heat off to save money. Heat did not come on. Maintenance tried for next hour but it would not stay on. I called down and they said they would give me a new room so I packed up and went down. At front DesK and the big OPPS! the hotel is full. Night Manger was notified and he found me a room on the club floor and gave it to me for the same price. Nice room and the heat worked! The management team took good care of me after that. Every request met and the club lounge was staffed by excellent help. Better than other club lounges i have been in. Note, I usually stay on the club floors at Sheratons. This one was unusually small for the size of the hotel but the quality made up for it.
January 17, 2014
Rated 2 out of 5 by Philadelphian An unpleasant facility
Not up to general Sheraton standards. The building is bunker-like and unappealing, the restaurant, bar, and lobby areas surprisingly meager. Proximity to the convention center, Inner Harbor, and Camden Yards are excellent--and one gets the sense that it is the latter that is the hotel's main selling point. A minor complaint: web-site says rooms feature bathrobes, so I didn't pack one. There was none, and I asked at the front desk for a robe, was assured one would be sent up to my room. After two failed attempts I gave up.
November 27, 2013
Rated 2 out of 5 by ScottVA Outdated Sheraton
Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn.
December 18, 2013
Rated 1 out of 5 by KingC The only good thing was the location
I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again.
December 3, 2012
Rated 5 out of 5 by JP32 Excellent location, great staff
I recently visited this SPG property the last day of travel in four different SPG hotels in four nights. By far, this was the best property and experience. The staff were friendly and attentive. LeRoy at the front desk was a notable stand out among them for his customer service skills and dedication in follow up.
January 3, 2013
Rated 2 out of 5 by fleetway Trouble with communication
While adding an addional room onto a reservation at the last minuet with the hotel was very easy, there was an issue upon checking in. I made the reservation using the number listed on the website, and asked after giving the credit card infomation for the reservation if I would need the card upon checking in, because I was coming down seperately and I would not have it upon arriving, however I would have it the next day or at checkout. I was told this would not be an issue and to not worry about it. Upon arriving the front desk staff was very rude and demanded the credit card, and I was told they could not do anything for me unless I had the credit card. In the future I'd appreciate accurate communication in the unlikely event that I stay at this chain again.
November 18, 2013
Rated 5 out of 5 by Adamandeve Location
This hotel was very nice and clean. The room was spacious plus we had access to the club floor....free drinks and snacks. Great location...Inner Harbor is about a 5 minute walk.
August 5, 2013
Rated 2 out of 5 by mrwas not happy
Stuck elevators, small pool along with a very slow housekeeping experience. Staff needs to be customer focus and not rude. Very unhappy with the stay.
August 7, 2013
Rated 3 out of 5 by rangerlane1 Mr Ranger
The hotel was classy average. We liked the room. The common lounge on the 14th floor had an ok food selection. Missed the waffle machine everyone else has. The room smelled bad all the time. We ate in the Grill for our evening meal. It was freezing inside. The food was great and the service was so slow we were on our way over to pick up our order that was sitting on the counter. There were less than 10 customers in the grill at the time. No excuse. I was disappointed that we had to pay for internet in the room. In order to get free internet you had to go to the first or second floor to use it. The valet parking was tops. Warning! Parking is expensive. There is no free parking.
January 2, 2014
Rated 4 out of 5 by Paula14 Great Hotel, but...
The staff were friendly and very helpful. We arrived early and they stored our bags very efficiently. Later, when our rooms were ready, the staff expertly helped to get us our rooms.
The room was comfortable, well maintained, clean and quite lovely. But... when I turned on the heat (we stayed in January), it made such a loud sound that I jumped out of my skin. Unfortunately, it didn't only do it this first time but continually throughout the night. So that, even though the bed and pillows were extremely comfortable, I was constantly being woken up by a loud BOOM.
When I discussed this with my three colleagues, they mentioned the same thing. Two were on the same floor as I was (6th) and one was on the 8th floor.
Otherwise, the hotel was a pleasure and I would recommend.
January 15, 2014
Rated 5 out of 5 by astewart27 Wonderful Stay and Experience
I absolutely loved my stay at the Sheraton for my training event. The only thing I would have added was a refrigerator and microwave, but I was ok without it for a weekend stay. The staff is incredibly friendly and the hotel is spotless. Nice selection of things to do in the immediate vicinity. I was particulary impressed with the fitness facility. Small indoor pool, but I was more interested in fitness equipment and sauna anyway. I would definitely recommend the Sheraton Inner Harbor to anyone needing accommodations in the area.
January 13, 2014
Rated 5 out of 5 by Linda08 Very pleasant stay
The room was clean & just the right size, not overly large and definitely not small. Everything in the bathroom was clean, convenient and in good working order. We had a wonderful view of the Inner Harbor, which made being in the room very pleasant day or night. The staff was very friendly and eager to please. Parking was convenient. Transportation to Johns Hopkins Hospital is provided for patients needing that service. The Sheraton Inner Harbor is in a great location, and we will definitely stay there on our next visit.
January 12, 2014
Rated 4 out of 5 by darrylw65 Surprisingly inadequate
This hotel has excellent views and comfortable rooms spoiled by surprising problems and inadequacies. Our key to the preferred guest lounge did not work the first time, even after the person at reception assured us it would work. Additionally, housekeeping did not check the alarm clock (an iPhone type I had never seen before), so of course it alarmed at 6:00 am on Sunday. After a couple of minutes wrangling with it, I turned it off and went back to sleep only to be reawakened at 8:30 by housekeepers knocking on the door to clean the room. I informed her that we had no need for housekeeping while we slept. 20 minutes later, we were again awakened by loud laughing and cajoling in the hall--again by housekeeping staff. Finally, the much touted premier internet service, which is a free perq of SPG membership was so slow that it took over three minutes to load the Google home page on my iPad. I was going to stream my favorite show. The error message read, "Unable to stream video. Please check the spped of your Internet connection."
The view was good!
January 20, 2014