Rated 4 out of 5 by PLW6774 Business Stay May 5-9, 2013
I really enjoyed this hotel. The rooms were very clean and always well stocked with the neccasary items. Very nice upscale hotel. The hotel personnel were fabuous. The only negative would be the dining. The food and drinks are so expensive that you need to eat outside of the hotel. This is especially true for the breakfast which charges close to $5.00 for coffeee and the same for orange juice. I also think that the hotel should offer free coffee in the lobby. All and all, I would stay at this hotel again since it is located within walking distance to the stadium and inner harbor.
May 10, 2013
Rated 2 out of 5 by mark0915 club level
Booked two rooms since I was with my family. Booked this hotel specifically because the club is open on weekends. The club was open in name only Breakfast was in the hotel restaurant and was so bad we did not go back the second morning The snacks and cocktails were not available you had to go to the hotel bar The club did have beverages but they were not replenished by the second day The hotel was empty since it was the weekend before christmas I was not granted my request for connecting rooms which bothered me also sent a detailed fax to the manager who has yet to respond
January 4, 2013
Rated 3 out of 5 Nice, but not specail
Great location - short walk to Inner Harbor. Room clean and pleasant. Could have used a second bedside table. Was disappointed that there was a daily charge for WiFi connection in room. Should not be the case in this day and age - especially for SPG members.
October 28, 2011
Rated 2 out of 5 by aps2013 confusing green program
A great plan to save water--green program. However, when I needed a room clean (did not hang the "green tag"), no clean was provided. It seems to me that we were all forced to join the program and no room cleaning for 5 nights.
March 22, 2013
Rated 4 out of 5 by DeBeach Disappointed in my room availability
We stayed at the Baltimore Sheraton to attend a wedding that was being held at the hotel at 5:30pm. We were told that check-in was at 3pm. I had reserved 2 rooms for my party, one was ready for occupancy when we arrived at 1pm, and I was told the other would not become available until 3pm. The room was not available at 3pm nor 4pm. It did not become available until 5pm, which left 30 minutes for my other guest to prepare for the wedding.
Although, it was nice to get one room early, it was an inconvenience not to have both rooms at the designated check-in time.
January 13, 2013
Rated 4 out of 5 by coinguy This hotels best feature is the location
This hotel very close to the convention center and the Inner Harbor. It's a larger hotel and special requests are not realistic to just expect.
The room is fine, the club level staff is very pleasant and food serves it purpose.
Be sure to check if the weekend is open for club level lounge if that important to you.
I am often in the DC/Baltimore area and have stayed at this hotel several times.
There is no reason I would not recommend this hotel but be warned, if you need to extend a stay - the hotel may be full for the next night. It's a busy one.
July 6, 2013
Rated 2 out of 5 by KarlaCMD1 This hotel is in a great location for the harbor and stadium BUT....
If you are looking forward to being treated like you are the most important person they have seen today you will be disappointed. At check-in there was a long wait due to only two staff behind the desk and several customers waiting in line. Hoping it would be better at check-out since I was meeting family, I still had to wait while two people waited on customers and a third made several phone calls continuing to ignore me waiting in line. It was a simple check-out...my account was paid in full and I only wanted to hand in the keys. I was NEVER recognized as a STARWOOD Preferred Guest even though there seemed to be a sign at the counter but no one was ever there. Please make me feel like you were glad I visited your establishment the next time!!
August 26, 2013
Rated 3 out of 5 by PlanterGirl2012 Small problem that was not resloved
My stay was from a Monday to Thursday. I notice on Tuesday that my movie on demand wold not work. The service workers were in my room for over an hour try to fix it but was not able to. They even went to get another TV and the issue still remained. The hotel was not able to change my rooms due to the hotel being sold out. I was told that they would have the issue resolve by Wednesday but that was not the case. No one called or came to my room again to check on the issue or try to resolve it. I was so over the the sistuation and did not even call teh front desk back again since i felt like they should have called me. Overall the staff was nice and hotel clean I just was not happy with my sistuation not being resolved before i left.
September 19, 2012
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 3 out of 5 by LAGuy Club Lounge Staff was rude
Overall, the hotel was fine. The rooms were clean, the staff at the front desk were friendly. The big issue that ruined the trip for me was in the club lounge. I had a friend come up to Club Lounge with me in the middle of the afternoon when it was completely empty to discuss some findings from a meeting we had attended and the Club Lounge staff person was quite rude, saying that we were not allowed to be up there and basically kicked us out. I told her that I had used the Club Lounge services at other Sheratons with no problems for years and she stated that at this hotel it was not true. I asked her to point out on any written material at the Club if this was true and she said there was none, but that we had to get out. Very rude and very upsetting.
June 26, 2013
Rated 3 out of 5 by wisetara Service Lacking; Location Stellar
The front desk folks barely looked at me during our transactions. It's so easy to fake a real connection, but they never did. It was disappointing. I will say that the two men who stood in the lobby's dead/confusing zone were both very nice. Also, the women I encountered in the gift shop were top-notch.
You can't beat the location, really. It was a great spot for the convention center, walkways to the Inner Harbor, and to catch the Circulator. Plus, Morton's is great. The Sheraton lucked out getting Morton's as one of its restaurants.
September 26, 2012
Rated 5 out of 5 by SkiMom Sheraton Inner Harbor in the heart of Baltimore
I am a frequent business traveller and would recommend this hotel for both business and leisure travel. Comfortable bed, good food, great staff, clean room.
November 22, 2013
Rated 4 out of 5 by kpark315 Great staff
Comp upgrade for my one night, very appreciated with hotel's sold out status. club was decent, but wish there was signage on what the foods actually were rather than smelling and tasting to figure it out.
November 18, 2013
Rated 5 out of 5 by Peggykin Extraordinary Customer Service
From the moment we pulled into the driveway until the time we checked out, the staff was wonderful! Helpful, knowledgeable, friendly...made us feel like we were the only guests in town! Congratulations! Building a team like that is, in itself, extraordinary!
The location was perfect for our wishes, and the hotel felt so luxurious.
Orioles Grille was fun and Keith was very accommodating.
Wanda on the Preferred Guest Level greeted everyone like they were entering her home.
Thank you for a great experience. We will be back.
May 9, 2013
Rated 3 out of 5 by Patti1625 Cleanliness of Room
The room overall was fair/average. It would have been nice to have a mini fridge.
The bathroom smelled of mildew. The shower tiles did have quite a bit of mildew as well as the caulking around the around the tub. In my opinion, there should have had a fan/vent to help prevent the mildew issues.
November 11, 2013
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 5 out of 5 by Peg77 Great service
I was at the Sheraton Inner Harbor Hotel for a three night stay for a conference. I was on the club floor and had a few problems with my room. I spoke to the manager the next morning and he was outstanding. It was obvious to me that he wants every guest's stay to be perfect. Everything was taken care of immediately. I travel extensively and this was the best service that I have ever recieved at a hotel.
The hotel room/bed was very comfortable and the housekeeping services were exceptional. The room was kept spotless.
October 11, 2012
Rated 3 out of 5 by Connie3540 Average Hotel; Below Average Service
Average Room, no complaints on decor or cleanliness. Bed was comfortable, yet when partner moved, I felt his every move because my side of the bed moved too. Staff was friendly, yet nothing was done correctly. I asked for 2pm checkout (we're allowed a 4pm checkout due to member status), but was told 1 pm. Reminded them about status and received 2pm. Asked for 6 person cab; received a 4 person handicapped cab (two people could stand using handles - seriously?). No safe in room which is unusual in this day and age.
January 3, 2013
Rated 2 out of 5 by FrequentTravelerTJ Loud Service, Wake-up Calls & Dirty Glasses
The hotel appearance and Front Desk service was excellent.
Upon arriving in my room, my guest and I attempted to use the supplied glassware for our beverages, but noticed one of them to have dried syrup (or something) on the inside bottom.
THEN, I receive an UN-solicited Wake-up call at 4:15am....Needless to say that the loud ringing of the phone and me being woken up from a dead sleep, I only thought to say "thank you' instead of telling them I never requested the EARLY MORNING call!
LATER, while trying to sleep-in from the long day before, the maid service personnel who were cleaning rooms and wiping down the hallway walls were talking (yelling) to each other up-and-down the hallway and banging things around in surrounding rooms starting shortly before 8am.
May 17, 2013
Rated 3 out of 5 by PackPM Could be better
I selected Sheraton based on past experience of a better overall experience when attending a conference. However, a few areas need improvement. In the room, the shower escutcheon ring kept falling off. The cold water side of the sink faucet was stripped so you had to estimate how to turn it off. Other than that, the room was clean, pillows excellent, staff very courteous and helpful. Biggest disappointment is that you charge a fee for wi-fi, which is kind of an insult.
September 20, 2013
Rated 4 out of 5 by PLW6774 Comfortable Hotel Stay
I do enjoy staying at this hotel due to being clean and within walking distance to the harbour and ballpark. The only thing I did not like about the hotel was the long distance charge. I called my wife one night from the hotel room (Baltimore, MD to Felton, DE). We spoke for only 5 minutes and the bill was over $12.00. I know that the hotel cannot regulate the rate but they can regulate the surcharge they add to the cost of the phone call. Beware of using the hotel long distance.
September 9, 2013
Rated 4 out of 5 by Ginger30 Check Room for Personal Items before Checkout
Overall, my overnight leisure stay was nice. The room was clean, front desk personnel pleasant, and the location to the Inner Harbor excellent. However, I accidentally left a personal item in the closet. Once arriving home I phoned the hotel that assured me that they had it and it would be easy to send to me. That was 3 weeks ago and many, many phone calls later. Sadly, I still have not received my item . Please, carefully check your room for your belongings before checking out. You will never see them again!
September 10, 2012
Rated 3 out of 5 by bubbalark Way overpriced
This hotel was beautiful for sure and very clean. I was, however, very disappointed that the room was so very small with no microwave or refrigerator considering the hefty price for one nights stay. I have stayed in many many hotels that offer so much more for a smaller price tag. If you are going to spend this much money for a room I would recommend checking around for places that offer more...at least one with a view of something other that the sides of all the surrounding buildings.
August 26, 2013
Rated 4 out of 5 by Marg52 This hotel is in a great location
We enjoyed this modern clean hotel. The staff were friendly and helpful. We enjoyed the very comfortable beds and pillows. We would have liked to have a safe in the room, also a telephone book would have been helpful. We would also have enjoyed a hot tub in the hotel.
November 8, 2013
Rated 5 out of 5 by Sharilee10 Everything was lovely.
Everything about this hotel was nice. The staff was very attentive and helpful, the room was nice, and I enjoyed my stay.
November 16, 2013
Rated 4 out of 5 by KimmieH Would stay again
Very nice hotel, friendly staff
November 18, 2013
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 5 out of 5 by Ron217 Sheraton Baltimore was above average
Tina, at the front desk, was very friendly and accommodating and professional. The bell hops were helpful and directed us to a wonderful place for dinner.
November 11, 2013
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013