Rated 3 out of 5 by LAGuy Club Lounge Staff was rude
Overall, the hotel was fine. The rooms were clean, the staff at the front desk were friendly. The big issue that ruined the trip for me was in the club lounge. I had a friend come up to Club Lounge with me in the middle of the afternoon when it was completely empty to discuss some findings from a meeting we had attended and the Club Lounge staff person was quite rude, saying that we were not allowed to be up there and basically kicked us out. I told her that I had used the Club Lounge services at other Sheratons with no problems for years and she stated that at this hotel it was not true. I asked her to point out on any written material at the Club if this was true and she said there was none, but that we had to get out. Very rude and very upsetting.
June 26, 2013
Rated 4 out of 5 by dbcoach super location and great staff
If you are coming to Baltimore Inner Harbor you need to stay here. The staff has incredible customer service and is at your beckon call.
June 25, 2013
Rated 2 out of 5 by striker13 Dissapointing Starwood Property
This stay was a reward stay and there was an attempt by front desk not to honor the terms of the reservation. Maid service was very disappointing.
June 19, 2013
Rated 5 out of 5 by Janice88 Memorable Father's Day
My family and I were celebrating Father's Day and our experience with this hotel made the trip memorable from the time we pulled up for valet parking, check-in and arrival in our room. Staff was consisently courteous and helpful. I was told the hotel was sold-out but this wasn't evident since everything just went so smoothly. We felt warmly welcomed--Wondeful stay!
June 19, 2013
Rated 5 out of 5 by Blacksmith99 Baltimore Trip
This is a great hotel to stay at when visiting Baltimore. Excellent location for business or pleasure. Great amenities, excellent customer service, professional staff and a very relaxing room. My flight was cancelled out of BWI due to weather and I checked back into the Sheraton Inner Harbor for the night.
June 18, 2013
Rated 5 out of 5 by DonnaD This hotel is in a perfect location
My husband and I are looking forward to our next stay at your hotel. Its cordial staff, lovely accommodations, and perfect location are calling us back!
June 16, 2013
Rated 4 out of 5 by 15yearanniversary Mostly Good
Things were mostly good but there are a few negatives. I will start with the negatives and then move to the positives.
1. Staff- When we arrived the front desk is best described as cold. There was a in the lobby that we walked by a male staff member who did his best to ignore us. My wife who is friendly tried to catch his eye to say hello. However, he achieved his goal by averting his eyes another direction. The woman who checked us in was what I would call an ice queen. It seemed her goal was to use as few words as possible in interacting with me.
2. The 'indoor pool' is just an oversized hot tub. Do not go planning to swim. I have never seen such a small amount of water called a pool. We were very disappointed in this.
3. The bed was very hard. I know some people prefer this so I would not expect a change on the part of the hotel, but people who need a soft bed to get a good night sleep should be aware of this.
4. The view- I reserved a view of the stadium and was given a view of the harbor instead. Not a big enough issue to get it changed but still not the best. Could be tied to the ice queen at the front desk who checked me in. She did not seem to care at all about anything.
And now for the good:
1. Other than checkin, the rest of the staff was fantasticly friendly. From the front desk at check out to the fitness room attendent to the housekeepers to the valet parkers. All were great.
2. The fitness room was well equipped. They even offered free ear buds to the residents using it. My wife who is a fitness nut enjoyed it.
3. The room on the 12th floor had a great view of the city at night.
4. The option to forgo housekeeping for a $5 credit at on site restaurants was a nice touch.
5. Free bottled water in the room.
6. Free coffee in the room.
7. Well stocked gift shop with stacks to satisfy late night cravings.
8. Centrally located. We parked the car day one and did not drive it again until we left.
9. The restaurant I think it was called the Orioles club or something has pretty much the best burger I have tasted in my life. Perfectly cooked and flavored.
Over all the experience was great. For me the bed hardness would make me consider looking at other hotels next time, because I enjoy a super soft bed. If not for that this was a wonderful place to stay at.
June 11, 2013
Rated 3 out of 5 by Traveler2MD Privacy in room/Sound
We were located on a preferred level and sound from other rooms was noisy. At various times, you could hear children playing, 'night' activity, and even conversations of several women next door as if we were in the same room. A bit surprised sounds carried so easily (and clearly) since the hotel is quite nice!
June 10, 2013
Rated 5 out of 5 by Harpersmom Soooo amazing!!!!
Wow! I can't say enough about our stay. We went with our 2 year old daughter to celebrate my husbands birthday. The man checking us in (signed our parking ticket as JEB), was fabulous. He made our stay perfect. Every staff member that we ran into was over the top great! The member club was wonderful and the buffet breakfast was the perfect way to start our day! Thanks Sheraton! We can't wait to come back!!!!
June 9, 2013
Rated 5 out of 5 by Joe222 Club Lounge
Wanda is a sweetheart and is very professional and will do anything to make sure you hae a great stay. She is a pleasure to see everyday.
June 9, 2013
Rated 2 out of 5 by MrSpaceG Not enough Outlets/No Oriole game
First thing we saw when we entered the room was a power strip stretched out to plug in the TV. The TV plug was hanging out of the power strip and the power strip plug was hanging out of the wall. This was up against the window so as my kids went to look out the window it was not safe.
And we chose this hotel because it was the "Official Hotel of the Baltimore Orioles". Well we were extremely disappointed that the TV channel with the Oriole game (MASN) was not on the TVs in our room! We had to go to the Orioles themed restaurant in the hotel, which was a bit on the pricy side.
Well will stay at a different hotel on out next visit to Baltimore City.
June 9, 2013
Rated 4 out of 5 by AAMAttendee straightforward
the room, service, and amenities were as expected.
May 29, 2013
Rated 5 out of 5 by YankeeFan51 Great Hotel, Great Location, Great Staff
We are SPG members and stay with Starwood whenever possible. This was our first trip to Baltimore and we could not have been more satisfied with your hotel. LeRoy checked us in and was very accommodating. He was very helpful with our unexpected guest. The room was clean and had a great view of the harbor. We plan to visit the Inner Harbor and the Hotel again.
May 28, 2013
Rated 3 out of 5 by Sisidiane12 This Hotel
I think that a regular ,3 start hotel would be just as good a this , this hotel was not as good as I thought it would be , the breakfest was TERRIBLE ! I even had to downgrade the test if the nights I was there because I would much rather go buy do outside then to eat at tht hotel ,
May 28, 2013
Rated 2 out of 5 by Samyek Poor First Impression
This was my first stay at this hotel. Initially I was impressed by friendly staff and a clean lobby. I was allowed to check in approx 30min early. However, when I inspected the bed linen it was smeared with either food or fecal matter. I didn't get close enough to be certain. The linen on my daughter's bed was stained with dirt and makeup. The floor wasn't vacuumed either. I alerted the front desk and the representative didn't even bother to apologize for the inconvenience but she promptly sent housekeeping to change the linen. The housekeeping employee advised me she would alert her manager. I never heard from any team of management regarding the matter. Furthermore, the bathtub was severely clogged. Essentially it was like taking a bath and shower simultaneously. Disgusting. I did inform the front desk staff of my lackluster experience and the issues in detail they apologized but nothing was done to rectify my horrible experience. That was the most frustrating part. I would have expected to hear from a member of management for a more formal apology. Great location but I will not be staying here again.
May 27, 2013
Rated 4 out of 5 by Rosie47 Great location!
We liked the hotel very much. It was a great location and we could get around easily. It was comfortable and the staff at the front desk was very helpful.
May 25, 2013
Rated 4 out of 5 by Karen711 Nice Hotel; Good location
Hotel was more on the upscale side. Room was very comfortable. Walls between rooms offered little noise protection thus both nights sleep were interrupted by guests in next room.
May 24, 2013
Rated 4 out of 5 by Ronnie Hotel room was nice
I left a review that the shower head shot water all over the bathroom and ceiling. I told the desk that it needed to be fixed before the next person checked in
May 23, 2013
Rated 4 out of 5 by bknice Hotel is close to Convention Center
Convenient location to convention center and walking distance to several places to eat and a Starbucks. Also close to the MTA for transportation to airport.
May 23, 2013
Rated 2 out of 5 by gillian Did not get room I requested
I requested a room with a king size bed and a harbor view 5 months before my stay and also went with the aquarium package. Guess what I got, none of the above, but they were sorry. Thanks for the let down guys.
May 20, 2013
Rated 2 out of 5 by Frank Hot room with dirty shower water in sink
My son and I stayed in room 725. We checked in at 530PM after driving in 2 hrs. of traffic from the University of Maryland to the hotel. The Pres. was in Baltimore that that and the first lady was at UMD. We couldn"t wait to get checked in and relax. Well the room was 82 degrees and we called 5 times and the engineer came to the room 4'xs to work on the air. Also everytime the room next to us took a shower our sink would bubble up and over. We had a horrible time and we roasted all night. We checked out and Latisha was marvelous and took care of our twenty something parking charge and was very very nice along with the entire staff. The place was sold out so we really could not change our room. This was very unfortunate but needless to say we will be remembering that hot uncomfortable room that cost over 200.00 dollars.
May 19, 2013
Rated 2 out of 5 by FrequentTravelerTJ Loud Service, Wake-up Calls & Dirty Glasses
The hotel appearance and Front Desk service was excellent.
Upon arriving in my room, my guest and I attempted to use the supplied glassware for our beverages, but noticed one of them to have dried syrup (or something) on the inside bottom.
THEN, I receive an UN-solicited Wake-up call at 4:15am....Needless to say that the loud ringing of the phone and me being woken up from a dead sleep, I only thought to say "thank you' instead of telling them I never requested the EARLY MORNING call!
LATER, while trying to sleep-in from the long day before, the maid service personnel who were cleaning rooms and wiping down the hallway walls were talking (yelling) to each other up-and-down the hallway and banging things around in surrounding rooms starting shortly before 8am.
May 17, 2013
Rated 5 out of 5 by Chas711 Great Hotel
Best Location in the Harbor very close to everything will go back again
May 13, 2013
Rated 3 out of 5 by LLG66 Very Average Hotel
Hotel is fine, location is fine, rooms fine - not enough towels for 2 people in room which I find annoying - had to ask for wifi code several times even though included in reservation.
Very average experience
May 11, 2013
Rated 4 out of 5 by PLW6774 Business Stay May 5-9, 2013
I really enjoyed this hotel. The rooms were very clean and always well stocked with the neccasary items. Very nice upscale hotel. The hotel personnel were fabuous. The only negative would be the dining. The food and drinks are so expensive that you need to eat outside of the hotel. This is especially true for the breakfast which charges close to $5.00 for coffeee and the same for orange juice. I also think that the hotel should offer free coffee in the lobby. All and all, I would stay at this hotel again since it is located within walking distance to the stadium and inner harbor.
May 10, 2013
Rated 2 out of 5 by fred Wifi and Water
My wifi experience was poor. After securing a wifi pass code the service was seriously flawed. A tech came to our room only to verify the poor reception in our room. This was not really an amenity, but only a poor excuse for wifi. We were given a choice to move, but with less than a day left it would have been not worth the option.
Secondly, the cold water coming from the bathroom was distinctly brown in color. This was after I had just brushed my teeth.and taken pills.
Manager was given a sample of the water. A small amount of SPG points have been credited, but suffice it to say very upsetting.
Thanks for reading this.
May 9, 2013
Rated 5 out of 5 by Peggykin Extraordinary Customer Service
From the moment we pulled into the driveway until the time we checked out, the staff was wonderful! Helpful, knowledgeable, friendly...made us feel like we were the only guests in town! Congratulations! Building a team like that is, in itself, extraordinary!
The location was perfect for our wishes, and the hotel felt so luxurious.
Orioles Grille was fun and Keith was very accommodating.
Wanda on the Preferred Guest Level greeted everyone like they were entering her home.
Thank you for a great experience. We will be back.
May 9, 2013
Rated 5 out of 5 by nadine5 THIS IS A WONDERFUL LOCATION FOR TOURING
location to habor..decor and reasturaunt was fabulous
May 7, 2013
Rated 3 out of 5 by Guest Connecting rooms
My experience with the hotel was very good except for the fact that I had a connecting room and these rooms are not sound proofed at all! When a family with a child arrived the next day of my stay in the room connected to mine, I was waken up in their schedule... My suggestion is to better block the sounds between two adjoining rooms.
May 6, 2013
Rated 2 out of 5 by Longhorn87 Bait and Switch
Stayed at Sheraton Inner Harbor Baltimore. Reserved two rooms with two queen beds in each. Rooms were not available so was given one room that connected to a conference room with a queen murphy bed. One person had to sleep on the couch in the conference room. Three of four actually got beds. I've gotten a Gold upgrade before; but this is the first time I have ever received a gold DOWNGRADE or else had to go somewhere else to stay.
April 29, 2013