Rated 5 out of 5 by ingsky The Staff is Exceptional
Mr. Winston was super helpful and secured me a room when the hotel was booked, I really appreciate his responsiveness. He was very professional and really great. I also was really impressed by Leroy Smith (spelling?). He went above and beyond to make our stay very nice. Thank you to Mr. Winston and Mr. Smith
July 28, 2014
Rated 4 out of 5 by spg22 Excellent Service
I asked for the quickest way to get to a destination outside the hotel and Dwight the bellman went above and beyond - actually walking me himself through a shortcut. Very good service and very appreciated.
July 29, 2014
Rated 5 out of 5 by SouthFloridaNative Pleasantly Surprised
I was pleasantly surprised by my stay at this hotel. I do not usually stay at Sheraton hotel properties, but I stayed at this hotel because our industry association was having a three day event there. From check-in to departure, all of the staff was friendly, responsive and helpful. My room was very clean and the bed was comparable to more expensive hotels for comfort. I liked the fact that the in-room coffee was Starbucks brand and that the hotel provided complimentary bottled water in the room each day. The hotel was also close to area attractions. I had a minor issue with my room air conditioner that was corrected immediately after I notified the staff. I would stay at this hotel again, and would try other Sheraton properties as a result of my experience at this hotel.
July 19, 2014
Rated 1 out of 5 by R127 Disappointed
I was very disappointed in the room we were given. It seems we were occupying the second room in a two room suite. The bed was a trundle against the window, so close to the window I could barely get by to get into my side of the bed. The bed was too small for two people and neither of us slept well. I made this reservation months ago and was told upon checking that I was receiving an upgrade. Thank goodness I didn't get downgraded!
May 23, 2014
Rated 2 out of 5 Room not available and slow valet
I arrived at 7:00 to find no rooms were available. They offered to comp my parking which I appreciated but I would have rather had a room to check into and change before grabbing dinner. The service in the Oriole bar/grill was excellent which took my mind of not having a room ready. I valeted my car which I will not do again because it took them 15 minutes to bring it around the next morning making me a few minutes late to a business meeting. I'm a platinum SPG member and this is the first time I have had this type of negative experience at any of the hotels I stay at.
January 11, 2013
Rated 5 out of 5 by MikeNY25 The Sheraton Inner Harbor was Great
Our 1st time traveling to Baltimore. The Sheraton Inner Harbor exceeded our expectations with its accommodations, amenities & staff. The Staff was friendly & polite, and went out of their way to welcome & assist you. Will definitely stay at the Sheraton Inner Harbor on our next visit.
July 23, 2014
Rated 5 out of 5 by brianfmc1967 Artscape weekend in Charm City
Starting with the valet who took my car our experience was exceptional. Staff helped me print tickets to a local event. Harbor view rooms are worth it. Our suite upgrade was not a "suite", but rather TWO rooms. A fantastic corner suite and adjacent room with a murphy bed. My wife and I alternated beds. Fun!
July 22, 2014
Rated 3 out of 5 by Cheley27 Good value and great for baseball
The accommodations are nice but the staff is extraordinary! Everyone was friendly and went above and beyond to help. I had a problem with my TV and within 5 minutes of reporting it to the front desk someone was in my room to fix it. We ate at the Orioles Grill and also ordered room service. The food was delicious and reasonably priced. The location was excellent as it is a two block walk to Camden Yards (which was the primary purpose of our trip). Overall a good value and I will definitely return.
July 14, 2014
Rated 3 out of 5 by Mlindemann2 Very much a people person hotel.
Even thought the food variety and delivery was poor the overall hotel staff more than made up for it. Scott and crew from av were exceptional and the front desk staff was great. Tally was always there and more than help this was greatly appreciated. Michael with set up and take down always brightened the day with his smile.
For some reason one night I wanted a bowl of olives and some club soda. It arrived promptly and with a smile. Johnathan's (spelling) help when leaving was great and the entire front door staff was also. We need a tad more work done with the room cleaning staff. Thank you.
June 28, 2014
Rated 5 out of 5 by A1872 July stay
My stay, July 14-16, was very pleasant. The room was comfortable and clean. It was cleaned and replenished each day. Doors were opened for me as I entered and exited the building. Ice water was waiting in the lobby....a nice touch. My room was not ready when I arrived (I arrived before standard check in time) but bags were checked and I received a phone message as soon as my room was available. It was quiet and I had a very pleasant stay.
July 18, 2014
Rated 2 out of 5 by KarlaCMD1 This hotel is in a great location for the harbor and stadium BUT....
If you are looking forward to being treated like you are the most important person they have seen today you will be disappointed. At check-in there was a long wait due to only two staff behind the desk and several customers waiting in line. Hoping it would be better at check-out since I was meeting family, I still had to wait while two people waited on customers and a third made several phone calls continuing to ignore me waiting in line. It was a simple check-out...my account was paid in full and I only wanted to hand in the keys. I was NEVER recognized as a STARWOOD Preferred Guest even though there seemed to be a sign at the counter but no one was ever there. Please make me feel like you were glad I visited your establishment the next time!!
August 26, 2013
Rated 4 out of 5 by atwilbourn NSPRA 2014
The AC in my room went out at midnight, and the staff person arrived quickly after I phoned the desk. He tried resetting the thermostat, replacing the thermostat, and replacing the AC unit, but nothing worked. The engineer arrived at 7:30 am, and he got me moved to a new room, comped my meals, and arranged for a basket of fruit to be placed in my new room. Mike Brady really went out of his way to take care of me, and it was greatly appreciated!
July 17, 2014
Rated 2 out of 5 by fleetway Trouble with communication
While adding an addional room onto a reservation at the last minuet with the hotel was very easy, there was an issue upon checking in. I made the reservation using the number listed on the website, and asked after giving the credit card infomation for the reservation if I would need the card upon checking in, because I was coming down seperately and I would not have it upon arriving, however I would have it the next day or at checkout. I was told this would not be an issue and to not worry about it. Upon arriving the front desk staff was very rude and demanded the credit card, and I was told they could not do anything for me unless I had the credit card. In the future I'd appreciate accurate communication in the unlikely event that I stay at this chain again.
November 18, 2013
Rated 5 out of 5 Great location and service
What a hotel! From the time you walk in with the hotel staff holding the door for you going out of their way to make you feel comfortable and welcome. Loved it!!!
July 23, 2014
Rated 2 out of 5 by YRH1 bad service
REQUESTED REFRIGERATOR UPON CHECK IN AT 10:30 PM , CHECKED 30 MINUTES LATER IF IT WOULD BE COMING, CALLED AGAIN AT 12AM TO SEE IF IT WAS COMING WAS TOLD IN ANOTHER 10-15 MIN. TOLD THEM TO FOGET ABOUT IT BECAUSE IT WAS TO LATE AND WAS GOING TO SLEEP, HAD TO THROW OUT PERISHABLE FOOD IN THE MORNING, ELEVATORS WERE BROKEN! HAD TO WAIT FOR A SERVICE TECH TO COME UP AND GET YOU EACH TIME YOU WANTED TO GO DOWN. TOOK A GOOD 15 MIN EVERYTIME YOU NEEDED TO GO . PAID FOR VALET PARKING BUT HAD TO WAIT 20 MINUTES FOR THE CAR AT 6AM.......
October 26, 2012
Rated 3 out of 5 by LInda9 Front Desk
Front Desk staff failed to get correct information on my "green policy". Room was not cleaned for 2 days even when I requested it. It was finally corrected upon the third request. I was not offered the $5 coupon incentive either.
Also, had trouble communicating with Front Desk that I was only parking in the garage for one day and not six days. Had to monitor the situation.
July 19, 2014
Rated 2 out of 5 by Philadelphian An unpleasant facility
Not up to general Sheraton standards. The building is bunker-like and unappealing, the restaurant, bar, and lobby areas surprisingly meager. Proximity to the convention center, Inner Harbor, and Camden Yards are excellent--and one gets the sense that it is the latter that is the hotel's main selling point. A minor complaint: web-site says rooms feature bathrobes, so I didn't pack one. There was none, and I asked at the front desk for a robe, was assured one would be sent up to my room. After two failed attempts I gave up.
November 27, 2013
Rated 5 out of 5 by patmas Wonderful weekend, happy guests
First impressions are important...Dwight at the front door greeted us and gave us exceptionally great service. Very knowledgeable of the area and went out of his way to give us directions and assistance. He is definitely a keeper!
Hotel was clean and located near the harbor.
July 21, 2014
Rated 4 out of 5 by GMGT47 Hotel stay
This is the second time we stayed at the Sheraton while attend some ball games. Everything was very nice; the bartender, Casey, was particularly noteworthy. He was very pleasant and very responsive. The service is the restaurant was also very good. My only minor comment would be that I was surprised newspapers were not available in the hotel. I can understand not delivering them to the room, but they should at least be available for purchase in the lobby store.
July 14, 2014
Rated 5 out of 5 by Cathy281 weekend getaway
The check in was effortless, we were welcomed with a smile and excellent service.
July 21, 2014
Rated 2 out of 5 by Kelley02 Needs a lot of improvement
For starters, this website page won't let me enter the correct date of my stay. I was there 02/11/2013 not 2014. Our room had a very noisy HVAC unit. Our bed had a large urine stain on the mattress, covered by some type of table cloth material. This is room 727 if you want to go check it out. The hall ways carpet was dirty and needed to be vacuumed. Lastly, during our conference in the Potomac room, the staff kept removing our hot beverages from the table at the back of the room.
February 13, 2013
Rated 4 out of 5 by unos No refrigerator
You had to specifically request a refrigerator
July 20, 2014
Rated 2 out of 5 by feedback101 Walls too thin
The primary issue with the room was that I could hear a lot from both rooms on either side of me. If the television was off, most conversations in both rooms were very audible. I had to sleep with the tv on just so I couldn't hear my neighbors.
July 18, 2014
Rated 3 out of 5 by cole0805 Hotel has great staff but is a little dated
Hotel staff were wonderful and greatly appreciated the upgrade to club level, however, the room itself was a little dated (phone did not work to call front desk for things, air conditioning did not keep up and the bathroom could have used some TLC). Overall enjoyed our stay and would stay again given the location of the hotel (perfect) and the friendly staff.
July 15, 2014
Rated 4 out of 5 by Sprout54 Nice stay
Nice room but air conditioner drained water constantly so it sounded like a small waterfall in our room.
Coffee choice could be better.
Staff is excellent and pleasant.
Location great. Parking easy.
July 18, 2014
Rated 4 out of 5 by Lagz Helpful, friendly staff
No, it's not the newest hotel. But from the front desk (especially Rena, and LeRoy) to Larry, who brought us breakfast every morning (he took such care to make sure our order was PERFECT), to the cleaning staff (so friendly), we had a wonderful time. There were a few issues with our room, but too small to mention, and they were quickly addressed. It's walking distance from so many wonderful things to see, and points farther out are easily accessible by water taxi.
May 1, 2012
Rated 2 out of 5 by J0549 Stay in February
I am used to better hotels. We were booking for a wedding gathering and several months in advance, it was ask for a block of rooms. It was suppose to be all rooms together but we had rooms on all floors all over the hotel. We had a lamp broken in our room and it took four calls to get it replaced. It seemed like the front desk personel were less than helpful ( except a few). I was hoping you would have had a map of the harbor with thing to do.
February 26, 2013
Rated 2 out of 5 by 2YankeeFan What a disgrace!!!!
hotel hallways were dark & creepy. Certainly not worth $400.00 a night. Did not feel safe walking aound the harbor, with all the thugs hanging all over the place. To many beggers around the hotel asking for money. We were staying for the weekend, but checked out after one night. We will never come back!!!!
July 15, 2014
Rated 5 out of 5 by HGM3 Can't Believe The Personal Treatment
What a great stay. From the moment I checked in, everyone that I dealt with was great. Since there was a hurricane starting to come in, they bent over backwards to make me feel welcome and safe. The guest services, front desk, and restaurant folks were the BEST! Thank you for treating me like family and taking care of what was needed in this situation. Thanks to Laurie for working with me on catering and all the front desk folks
November 5, 2012
Rated 5 out of 5 by drdave55 Excellent Airport Convenience
Access from BWI Airport to the Camden Yards station on the MTA - Light Rail is very convenient and took about 45-50 minutes.
The Morton Steak House in the lobby is one of the best steakhouses I've been to in my travels.
If you are a Baltimore Orioles fan, the hotel is three blocks from the stadium.
July 14, 2014