Rated 5 out of 5 by gagaziv great hotel
hotel was located very close to the inner harbor of Baltimore. The doormen were exceptionally helpful with suggestions of where to go with children and how to get there by foot. The entire stall treated us with kindness and respect and we thoroughly enjoyed our visit.
July 29, 2014
Rated 4 out of 5 by spg22 Excellent Service
I asked for the quickest way to get to a destination outside the hotel and Dwight the bellman went above and beyond - actually walking me himself through a shortcut. Very good service and very appreciated.
July 29, 2014
Rated 5 out of 5 by ingsky The Staff is Exceptional
Mr. Winston was super helpful and secured me a room when the hotel was booked, I really appreciate his responsiveness. He was very professional and really great. I also was really impressed by Leroy Smith (spelling?). He went above and beyond to make our stay very nice. Thank you to Mr. Winston and Mr. Smith
July 28, 2014
Rated 3 out of 5 by Wickedposh Reasonable price, ive got what i paid for
Overall staffs were responsive, room was okay( its not extravagant but yeah thats not what i expected from this hotel). I could see very very small part of harbour. Also it was not expensive in terms of room rates and food.
Just room doesnt have room slippers. Also i need to ask staffs to get me toothpaste&brush kit, which i found inconvenient.
But overall it was okay
July 27, 2014
Rated 5 out of 5 by Energy Daughters 16th Birthday party
I had decided to have my daughter's 16th bday party with 8 girls downtown Baltimore. The hotel was VERY accommodating. It was FAR beyond my expectations. I wanted adjoining rooms. I was told they had a parlor like room in between two rooms. I expected some little living room. When we got there it was this huge room with lots of room for girls. They also offered to decorate for me and I brought them decorations and they put up. My daughter had the BEST party ever! The staff was extremely friendly and went above and beyond. Thank you for helping to make this event special!
July 21, 2014
Rated 5 out of 5 by MikeNY25 The Sheraton Inner Harbor was Great
Our 1st time traveling to Baltimore. The Sheraton Inner Harbor exceeded our expectations with its accommodations, amenities & staff. The Staff was friendly & polite, and went out of their way to welcome & assist you. Will definitely stay at the Sheraton Inner Harbor on our next visit.
July 23, 2014
Rated 5 out of 5 by brianfmc1967 Artscape weekend in Charm City
Starting with the valet who took my car our experience was exceptional. Staff helped me print tickets to a local event. Harbor view rooms are worth it. Our suite upgrade was not a "suite", but rather TWO rooms. A fantastic corner suite and adjacent room with a murphy bed. My wife and I alternated beds. Fun!
July 22, 2014
Rated 1 out of 5 by SS2014 <<<<< Horrible desk staff >>>>
Bell staff was great thats about the only thing I can say that was good about our stay.. front desk manager and staff were very unprofessional and gave me and my family a take it or leave it attitude when they told me my room was not ready... (we checked in 3 hrs after normal check in time of 3PM) I have three kids ... I would not recommend this hotel if your staying in area, you have several different hotels all in same area that are equally priced
July 21, 2014