Rated 4 out of 5 by 411
Rated 4 out of 5 by jwmo Great Hotel Location
This is wonderful facility with a great location. We had a family reunion with 4 rooms on the 14th floor. The Club room was exceptional with food and service. But the Club room door banged from 6 am to closing. The Club room door definitely needs a soft close. Also one of the room had issues with the AC. The reservation for connecting rooms also did not happen. The staffed worked with us to correct the room issues. But the location is wonderful
August 23, 2014
Rated 5 out of 5 by Metootie Above and beyond
From the moment we arrive at the Sheraton you just knew it was special; you were treated special. Some of the Sheraton properties we have been at have been lacking at that. During my stay I took ill and was rushed to the hospital. The staff went above and beyond expectations. They took care of my adult children with their. families until they knew what was going on. During a very difficult time they stepped in and showed the kindness that everyone hopes for but in this day and age do not always get. If there is some sort of award that they can be given I certainly believe they deserve it.
August 2, 2014
Rated 5 out of 5 by JudyTS64 Great Location
Close to everything in the city. Clean, comfortable and safe.
August 21, 2014
Rated 5 out of 5 by Amy456 Excellent Hotel
Great location. Helpful, friendly staff. Comfortable rooms. Block away from the Inner Harbor, surprisingly close to Camden Yards. Such a positive experience, we stayed an extra night. We have stayed in many different hotels in many different locations over the years and this hotel stands out as one of the best places we have ever stayed.
August 18, 2014
Rated 5 out of 5 by bigbob222 great stay close to inner harbor & Orioles Park
I stayed here in mid august for the Yankees series. the location is great and the view from inside my room was exactly what I asked for. I paid to upgrade to the club floor and club room and the food and drinks in a word ENJOYABLE. I met 1 of the managers on duty Chuck P. and he made me feel welcome as a long time SPG member. The bellman are nice to deal with and the front desk staff took care of my every need. I hadn't stayed here in many years as I don't get to Baltimore too often. The stay was relaxing and the bed was very comfortable. I HIGHLY recommend staying here and im trying to come back im September for the next Yankees series but they are sold out. im going to try my best to stay here again. that's how much I enjoyed my stay.
August 13, 2014
Rated 3 out of 5 by Corpo25 Not up to speed
The first room I had was not vacumed.When I closed the curtains I saw a large, what looked like blood stain on the curtain. I called customer service and the gentlemen was most apologetic. I was upgraded and a kind bellman moved my luggage to another roon. The next day I noticed a hole and dripping above the toilet. I was offered another room, but since I was leaving the next day and enginering said I was in no danger, I stayed. Everytime the A/C unit would turn on a loud clanking noise followed. Needless to say I was woken several times through the night.
August 12, 2014
Rated 2 out of 5 by Cbus Many broken items in room
Several items were nonfunctional or broken in the room including the closet doors, closet shelf, and towel shelf in the bathroom. There was very little light in the bathroom making it difficult to see in the shower. Staff was non-responsive after first request to bring fresh towels. They had cleaned the room but forgot to bring towels. It took two requests before they brought new towels.
August 15, 2014
Rated 5 out of 5 by DE2014 We had a fantastice time
We found the hotel extremely pleasant and was very convenient to Camden Yards and the Inner Harbor.
August 16, 2014