Rated 1 out of 5 by Scott010 Wolf in sheep's clothing
Outside of the gentlemen that opened doors for the guests, the room was not sufficient and the billing department charged so many items incorrectly. 456.30 charged twice, 390.40, and 40.00 charged on the card, even though it was paid at the front desk. The receptionist assured me that this was taken off the final bill. Their response: expect a refund in 5-10 business days. I will never stay here again. Oh yes, coffee is 4.56 and a bowl of cereal is 10.50.
July 15, 2015
Rated 5 out of 5 by Charrished1 Exactly what we needed....
My partner and I needed a day away from home where we could just chill, relax and not worry about anything to stressful or work-related. The fact that it was the 4th of July was an added bonus. Perfect location, excellent & accommodating staff (especially the blonde Front Desk Agent who was in training. Can't remember her name but she was very helpful and always smiling which started my stay off right & was greatly appreciated) and comfy and cozy rooms. Would definitely stay here again!
July 6, 2015
Rated 5 out of 5 by BAM31 Great Expectations
I am a frequent business traveler and my stay was with my family. From the front desk check in to the front desk check out, everything was above and beyond my expectations as a traveler. We stayed on the Club level and enjoyed the amenities offered. The view from our room was spectacular. We were able to watch rain and a thunderstorm roll into the harbor and pass over us. My 8 year old daughter was fascinated. IN addition, the pool and in-house food service was great and well-priced for the inner harbor location. Would absolutely return back to this location on both business and family travel!
June 29, 2015
Rated 4 out of 5 by Zee7 staff was excellent
Altavia Little was was on training but she understood customer service and going above and beyond!
Great job Altavia, keep it up!
i stayed there about 3 weeks ago.
June 5, 2015
Rated 5 out of 5 by Seafarer Couldn't have asked for a better stay!
Facilities and location were perfect for my stay with and easy walk to both the Inner Harbor and Camden Yards, but what really stood out for me was the staff... EVERYONE was very friendly and accomodating. I will be back.
June 1, 2015
Rated 5 out of 5 by ChrisK67 Excellent location
Hotel is in the perfect location to see a game at Camden Yards or to go and relax at the Inner Harbor. Staff was extremely efficient and courteous. I would recommend this hotel and the city. Both were great
May 31, 2015
Rated 4 out of 5 by AdvocateParalegal Made new friends in Baltimore
The people here at Sheraton Inner Harbour love what they do, and because of that, they love for you to enjoy your stay with hope u'all will come back again real soon! Wada u r awesome! From: the Chick w the crutch
May 7, 2015
Rated 4 out of 5 by Bob1939 Excellent place to stay
and everyone was very nice. Our only complaint was with dim bathroom mirror lighting and as with most hotels these days they have heavy hot duvets on the beds which someone must like - and we hate
April 30, 2015
Rated 5 out of 5 by DanniBo Hotel is in great location
I stayed at this hotel for a week-long company training session and the location of this hotel made my stay more enjoyable. I was within walking distance of the water, restaurants, shops, and bars. The staff were very friendly and recommended places to check out. The rooms were clean and the beds were very comfortable. If you're staying in the Baltimore area, you have to stay at this hotel.
April 23, 2015
Rated 5 out of 5 by marywhoha This hotel is close to everything.
Very friendly and courteous staff. The hotel is very clean and our room had a great view of the city and the harbor. We're definitely going back to this hotel with the kids soon.
April 10, 2015
Rated 4 out of 5 by AFPConference Convention Center Convenience
The Sheraton Inner Harbor can't be beat if you are attending a conference at the Baltimore Convention Center. All of the staff we encountered knew how to give excellent customer service - those at the front door, the front desk, the restaurant, - even in the hallways! We were greeted with a smile and an offer of prompt assistance.
April 2, 2015
Rated 4 out of 5 by wobbies27 hair show stay
I was so impressed with most of this hotel. The location could not be better. The most impressive part of this hotel was the staff members. Anytime an employee saw you they greeted you with a..Hugh smile and a warm welcome. My only negative would be our breakfast at the restaurant. The menu was very small, waiter was non-existent and spoke poor English and food on buffet was cold and not worth the money spent.
March 31, 2015
Rated 4 out of 5 by tawsill gluten free at Orioles Grille Bar
THANK YOU I loved that you had gluten free French toast on the breakfast menu and a couple days later - while not on the menu and the server didn't know and had to ask - GF hamburger bun!!! (and chef had him ask appropriate isolation procedures for level of sensitivity)
the green program has some kinks - I am perfectly happy to not change my sheets and towels,but I would still like to have my bed made and coffee replenished
March 18, 2015
Rated 5 out of 5 by senecalady Thank you! Great front desk and bell staff
Thanks to your front desk and bell staff, we were able to get our granddaughter home when she became sick during our stay on Valentines DAy, 2/14/15. After checking in and visitIng the science museum, our granddaughter became very sick with fever and bronchitis. Front desk waived charges and the young bellman carried her to the car when she fell asleep in lobby waiting for car. We got her home safely before the snow storm that night!! Very kind and considerate staff!!
March 2, 2015
Rated 1 out of 5 by jnpp Sheraton Club Disappointing
Wasn't able to book regular 2-bed room, so booked a club level 2-bed room and paid extra. Club level was a pathetic excuse for coffee/water. Also about the size of a guest room, and obviously over-frequented by the other Club level guests.
Additionally was told I could not check-in around noon; which I am fine with. However it took another fifteen minutes standing in the lobby to get my bags checked. Further, I was not notified until 3:45 that our room was ready.
Zero SPG recognition when checking in; wasn't even asked what Platinum arrival gift I wanted.
Room and bed were fine; just disappointed at the way things are run at this hotel.
February 27, 2015
Rated 1 out of 5 by jmbc10 Never again will I stay in Sheraton Inner Harbor
I requested for a decent room w/ a view to spend a long quiet weekend w/ family for Valentines Day; front desk assured me that I will be placed on a nice room - first, the trainee put us on the 10floor and then erased the card and put room # 416.
Our family end up on the floor where they usually assigned guests w/ pets!!! And the guest next door has a dog who is not also happy w/ the room - keeps on barking all night long! The room was terrible - You cannot charge phone/ipad properly because outlet were removed; dusty door closet; flush not working ; shower not working properly and water stuck in the tub.
February 17, 2015
Rated 3 out of 5 by JHVS Sets high expectations then drops the ball
Summary of below: No communication between reservations and other guest services for late check out almost resulting in my expulsion from my room.
When I arrived with my significant other, we were greeted with great respect by the valet and the front desk. Reception welcomed us as SPG Gold members and upgraded our room and offered late check out. Her and I were meeting my family later on Sunday (check out day) and so 4PM checkout seemed perfect.
We went to brunch on Sunday and came back by 1PM, a few moments later house keeping knocked on our door and we asked if they could come back later or after checkout. Next our phone rang and when we answered after a few rings, the person had hung up. Finally, we hear a knock on our door and a "Guest Services" announcement. Opening the door to a gentleman that was ready to remove us from the room and bags with us by 3PM is a bit frustrating. I said we have 4PM late check out and he politely said "I got you." and walked away. Finally we received another call by 3:30 asking if we were checking out that day. The communication is beyond unacceptable. The 4PM late checkout is available upon request and depends on availability- which I understand, but when we are awarded that benefit and treated as if we are doing something wrong, it leaves a terrible taste in my mouth, at least for this Sheraton. Across all SPG properties, I have never felt uncomfortable with enjoying the benefits awarded to me and question if this is going to be the 2015 trend for all SPG properties or am I going to be playing roulette with each property's service?
February 9, 2015
Rated 5 out of 5 by dkt1339 great staff, comforfable room
frendly helpfull staff, clean comfortable room, excellent food and service in the habor club lounge.
February 2, 2015
Rated 5 out of 5 by Ahmadz Amazing Hotel
I asked for stadium room view and i got a harbour room view. The room is very big and at night i was enjoying the spectacular harbour view. The staff is very good and the food is good too. If I am going to visit Baltimore I will be back for sure.
January 5, 2015
Rated 4 out of 5 by Visitor120214 This hotel needs new mattresses
Stay was fine but the bed was so uncomfortable. I was suprised at how poor the mattress was. Also while I admire your "green" program I was surpised to particpaite you get no housekeeping. They don't even make your bed. My experience was not ideal. Staff is very friendly everyone really nice. But please let me keep my towel but get my bed made. Honestly I expected more service than this.
December 9, 2014
Rated 5 out of 5 by CambridgeTraveler A great inner harbor location, nice overall hotel
Upscale for the area, fantastic restaurant in lobby. Based upon status, was provided with a very nice upgraded corner room, with fantastic harbor views.
December 4, 2014
Rated 3 out of 5 by Palmer61 Great views, good location but cold rooms
My room had a terrific view of the Inner Harbor and downtown. Great location two blocks from Inner Harbor sites, shops, restaurants and sports and entertainment arenas. Front desk and bell staff was efficient. Temperature control and the choice of TV channels are my only complaints. My hotel room, conference room, and the hotel gym were very cold, though it could have been that there was a record breaking cold front that was affecting the entire country while I was there. Bed was not comfortable for me (mattress was too firm and pillows were too firm).
November 20, 2014
Rated 3 out of 5 by GupAjy Great Location
Sheraton Inner harbor Baltimore is located near Baltimore inner harbor. Its easy to get to. Hotel staff is great. Rooms are old but maintained. Parking is available but you need to walk a block. There is no inside entrance after you park. Hotel has a club room on 14th floor. Club room is not stocked properly. If you ask, staff will provide the things you asked.
November 17, 2014
Rated 4 out of 5 by jnyyz good service and amenities but some concerns
This is a good hotel. However, I had several points of concern. Firstly, the pool is so small it is a joke. Also, I was disappointed about the green option. I thought this meant that just the linens were not exchanged, but this resulted in no housekeeping at all, and things like the plastic bag in the ice bucket were not replaced. Finally, as I was checking out, there was a very upset client who had just had his laptop stolen from a table within steps of the front desk.
November 15, 2014
Rated 5 out of 5 by BaltimoreNovember Needs Heat
The staff was professional and helpful. It is in a good location for people from out-of-town. Temperatures in the conference areas and my room were very chilly. Heating would only stay only for 10 - 15 minutes before the heat would stop working.
November 10, 2014
Rated 5 out of 5 by GoGoGone Gift Shop Clerk Very Helpful
The young man who worked the gift shop on Saturday morning was very kind and helpful.
November 10, 2014
Rated 3 out of 5 by NovemberTraveller Nice hotel
This property is very nice, the staff was especially helpful and cordial. The PC workstations/printers in the lobby were much appreciated. Two suggestions: improve the quality of banquet food - VERY plain and tasteless, improve the level of room lighting, it's almost impossible to read in bed or at the work desk given the lighting level.
November 9, 2014
Rated 5 out of 5 by jeffrey63 people there were great
from the very nice girl at the counter,to the guys opening the door,the people were the best
October 29, 2014
Rated 5 out of 5 by Don07 Great location
All the features of this hotel are at the highest level. We were within walking distance of the M & T Bank Stadium.
October 21, 2014
Rated 5 out of 5 by Beverly26 Baltimore Inner Harbor
Front desk staff (terrance) in particular was exceptional. The hotel was located close to the Convention Center and Inner Harbor was within walking distance. My room was very comfortable and clean.
October 21, 2014