Rated 5 out of 5 Great service
The service was great. All staff was friendly and courteous.
October 20, 2014
Rated 5 out of 5 by Forrester23 Secure in Baltimore
I left my phone in a cab. I was freaking out to say the least. Two of the Front Desk Staff sprang into action and did an all call with the cab company. The taxi driver wanted to charge me $25 dollars for returning my cell phone back to me. The two front desk staff assured me not to worry and told me they would take care of this situation. Not only did they get my phone back, they reported the disingenuous cab driver that was trying to hustle me. The front desk staff handled all the negotiations with the cab driver, got my phone back, and made me feel safe and secure in their establishment. The hotel staff is amazing and genuine...we will always stay here when we go to Baltimore!
September 8, 2014
Rated 5 out of 5 by dfts Close to everything
This hotel is close to everything: recreation, entertainments, sports, food, shopping and scenery. It felt good upon walking in and the staff were wonderful.
October 17, 2014
Rated 5 out of 5 by TomnKaren Over the top customer service!
We are currently staying at Sheraton Inner Harbor Hotel and we just had to compliment them on their superior customer service. First, upon our check in yesterday the female front desk attendant told us there was a problem with our reservation. As I was talking with spg, Winston (a manager) asked if he could assist us. He took charge of everything, corrected our reservations and even gave us club level privileges! He did this within minutes. The room was clean, comfortable and just overall great. Secondly, Tymieka B. (sorry if I misspelled her name) is such a great asset to Sheraton it is almost unbelievable. She totally went above and beyond by USING HER OWN VEHICLE to drive us approximately 20-25 minutes away to a medical supply store to get an important piece of equipment that we forgot at home. She
waited in her car while we got the part and then drove us back to the hotel. She absolutely REFUSED to let us give her any money or even put some gas in her tank. She just told us to pay it forward. We had great conversations with her, she is one of the nicest people we have ever met. We will never forget her and will definetly pay it forward. We had come to Baltimore to see the Ravens/Steelers game and the Yankee/Orioles games. We just were in the lobby trying to print our tickets when there was a problem with the computer we were on. Another employee, Richard (I believe he works in the business office) told me to "follow him". He brought us into his personal office and gave us access to his computer to print out the tickets! We are so overly impressed with the staff at this hotel we will most certainly be back again and again. Also, telling anyone who is even thinking about coming to Baltimore, that the Sheraton is the only/best place to stay. Thank you again Winston, Tymieka and Richard for making our stay unforgettable!!!!
Tom and Karen P.
September 11, 2014
Rated 4 out of 5 by JJM3 Pleasant Business Stay at Sheraton Inner Harbor
While the property's décor is very dated, it is clean and very conveniently located to good eateries and harbor attractions. The Orioles Grill wait staff was really slow, which seemed to be due more to inexperience than rudeness. The front desk staff was great, though they did seem to have several trainees up there during my stay. Self-park was very convenient and room service was the best.
October 14, 2014
Rated 5 out of 5 by Timothy02 Great stay
We stayed at the Sheraton Inner Harbor Baltimore before leaving on a cruise. We were treated like kings and queens. There was a ball game at the same time as we were trying to get into the parking garage and they made it so easy for us. We will be returning to spend more time at the Inner Harbor. Thank You very much
October 1, 2014
Rated 5 out of 5 by SJim Great pre-check in Experience
Monica was so pleasant to work with over the phone. She did everything to make us feel welcome and that set the stage for a great visit!
October 13, 2014
Rated 5 out of 5 by FredSue48 Perfect location
We liked the location of this hotel to be next to the Inner Harbor area (1 block removed). We also liked our harbor view room, which was an outstanding experience.
September 28, 2014