Rated 3 out of 5 by Palmer61 Great views, good location but cold rooms
My room had a terrific view of the Inner Harbor and downtown. Great location two blocks from Inner Harbor sites, shops, restaurants and sports and entertainment arenas. Front desk and bell staff was efficient. Temperature control and the choice of TV channels are my only complaints. My hotel room, conference room, and the hotel gym were very cold, though it could have been that there was a record breaking cold front that was affecting the entire country while I was there. Bed was not comfortable for me (mattress was too firm and pillows were too firm).
November 20, 2014
Rated 3 out of 5 by GupAjy Great Location
Sheraton Inner harbor Baltimore is located near Baltimore inner harbor. Its easy to get to. Hotel staff is great. Rooms are old but maintained. Parking is available but you need to walk a block. There is no inside entrance after you park. Hotel has a club room on 14th floor. Club room is not stocked properly. If you ask, staff will provide the things you asked.
November 17, 2014
Rated 4 out of 5 by jnyyz good service and amenities but some concerns
This is a good hotel. However, I had several points of concern. Firstly, the pool is so small it is a joke. Also, I was disappointed about the green option. I thought this meant that just the linens were not exchanged, but this resulted in no housekeeping at all, and things like the plastic bag in the ice bucket were not replaced. Finally, as I was checking out, there was a very upset client who had just had his laptop stolen from a table within steps of the front desk.
November 15, 2014
Rated 5 out of 5 by Forrester23 Secure in Baltimore
I left my phone in a cab. I was freaking out to say the least. Two of the Front Desk Staff sprang into action and did an all call with the cab company. The taxi driver wanted to charge me $25 dollars for returning my cell phone back to me. The two front desk staff assured me not to worry and told me they would take care of this situation. Not only did they get my phone back, they reported the disingenuous cab driver that was trying to hustle me. The front desk staff handled all the negotiations with the cab driver, got my phone back, and made me feel safe and secure in their establishment. The hotel staff is amazing and genuine...we will always stay here when we go to Baltimore!
September 8, 2014
Rated 5 out of 5 by BaltimoreNovember Needs Heat
The staff was professional and helpful. It is in a good location for people from out-of-town. Temperatures in the conference areas and my room were very chilly. Heating would only stay only for 10 - 15 minutes before the heat would stop working.
November 10, 2014
Rated 3 out of 5 by NovemberTraveller Nice hotel
This property is very nice, the staff was especially helpful and cordial. The PC workstations/printers in the lobby were much appreciated. Two suggestions: improve the quality of banquet food - VERY plain and tasteless, improve the level of room lighting, it's almost impossible to read in bed or at the work desk given the lighting level.
November 9, 2014
Rated 5 out of 5 by GoGoGone Gift Shop Clerk Very Helpful
The young man who worked the gift shop on Saturday morning was very kind and helpful.
November 10, 2014
Rated 5 out of 5 by TomnKaren Over the top customer service!
We are currently staying at Sheraton Inner Harbor Hotel and we just had to compliment them on their superior customer service. First, upon our check in yesterday the female front desk attendant told us there was a problem with our reservation. As I was talking with spg, Winston (a manager) asked if he could assist us. He took charge of everything, corrected our reservations and even gave us club level privileges! He did this within minutes. The room was clean, comfortable and just overall great. Secondly, Tymieka B. (sorry if I misspelled her name) is such a great asset to Sheraton it is almost unbelievable. She totally went above and beyond by USING HER OWN VEHICLE to drive us approximately 20-25 minutes away to a medical supply store to get an important piece of equipment that we forgot at home. She
waited in her car while we got the part and then drove us back to the hotel. She absolutely REFUSED to let us give her any money or even put some gas in her tank. She just told us to pay it forward. We had great conversations with her, she is one of the nicest people we have ever met. We will never forget her and will definetly pay it forward. We had come to Baltimore to see the Ravens/Steelers game and the Yankee/Orioles games. We just were in the lobby trying to print our tickets when there was a problem with the computer we were on. Another employee, Richard (I believe he works in the business office) told me to "follow him". He brought us into his personal office and gave us access to his computer to print out the tickets! We are so overly impressed with the staff at this hotel we will most certainly be back again and again. Also, telling anyone who is even thinking about coming to Baltimore, that the Sheraton is the only/best place to stay. Thank you again Winston, Tymieka and Richard for making our stay unforgettable!!!!
Tom and Karen P.
September 11, 2014