Rated 2 out of 5 by Ronnieb Paper Thin Walls
Hotel itself was nice, the rooms had some renovations, but the walls are so thin it felt like the people next to us were in the same room, we were awaken several times by the guy in the room next door snoring. And in the morning when housekeeping were out you can here every single word and thing they do.
February 11, 2013
Rated 4 out of 5 by JJM3 Pleasant Business Stay at Sheraton Inner Harbor
While the property's décor is very dated, it is clean and very conveniently located to good eateries and harbor attractions. The Orioles Grill wait staff was really slow, which seemed to be due more to inexperience than rudeness. The front desk staff was great, though they did seem to have several trainees up there during my stay. Self-park was very convenient and room service was the best.
October 14, 2014
Rated 2 out of 5 by FCC100 Unpleasant Staff
My company stayed at the Sheraton Inner Harbor. We had a very difficult time checking into our rooms and the staff was very unhelpful and unpleasant towards us. The rooms were spacious and great, but the experience we had with the staff would deter us from staying at this hotel again.
November 18, 2013
Rated 2 out of 5 by ScottVA Outdated Sheraton
Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn.
December 18, 2013
Rated 5 out of 5 by Evelyn67 Great service
The service was great. All staff was friendly and courteous.
October 20, 2014
Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 1 out of 5 by Dirtyme no guest service
The staff on second shift was not that pleasant when we check in. My group was blind side with a incentdant fee. It was not listed on Web sight I check myself. If I could have change hotel I would have. I will never stay in baltimote shearton.
July 7, 2013
Rated 2 out of 5 by twin984 Did not get the room I booked
I booked two rooms that were supposed to have stadium views, two double beds, and a sofa. Instead I received two rooms with no view, two double beds, and no sofa. If I'm going to pay extra for something, it would be nice to receive it.
April 23, 2013
Rated 2 out of 5 by TravelerfromWestCoast Was not happy
1) My room was not refreshed when I returned from a conference the first night.
2) Corridor floors were noticably dirty.
3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm.
December 3, 2012
Rated 5 out of 5 by RR12 Great Place to Stay in Baltimore
We had a wonderful stay. The room was clean, comfortable with a great view. Staff was above expections. It is close to the Harbor and to the convention center where our expo was at. Thank you for a great experience.
November 21, 2012
Rated 2 out of 5 by gillian Did not get room I requested
I requested a room with a king size bed and a harbor view 5 months before my stay and also went with the aquarium package. Guess what I got, none of the above, but they were sorry. Thanks for the let down guys.
May 20, 2013
Rated 5 out of 5 by NeLLyNeL Excellent
Stayed here because I was going to the Giants vs. Ravens game last Sunday. It's walking distance to everything downtown including the stadium. Will definitely stay here again next time I'm in Baltimore.
December 28, 2012
Rated 5 out of 5 by Siam Hurricane Sandy at the Sheraton Inner Harbor!
In spite of the pending Hurricane, staff went out of their way to facilitate our needs, that of our conference and also ensure our safety by ensuring we were prepared for all eventualitioes
November 3, 2012
Rated 5 out of 5 by sadies repeat stay
We have now stayed at your hotel for about seven years ( missing only the year with the earthquake and hurricane!!). Still enjoy the people and view and ambiance!! see you next year !!!!
August 29, 2012
Rated 2 out of 5 by Vicki1996 Never again: sheraton or Baltimore!
no fridge or microwave in room!
housekeeping did not freshen the room!
stay at .....not allowed to say that!
At least the young lady who checked me in was very friendly.
June 30, 2013
Rated 2 out of 5 by Samyek Poor First Impression
This was my first stay at this hotel. Initially I was impressed by friendly staff and a clean lobby. I was allowed to check in approx 30min early. However, when I inspected the bed linen it was smeared with either food or fecal matter. I didn't get close enough to be certain. The linen on my daughter's bed was stained with dirt and makeup. The floor wasn't vacuumed either. I alerted the front desk and the representative didn't even bother to apologize for the inconvenience but she promptly sent housekeeping to change the linen. The housekeeping employee advised me she would alert her manager. I never heard from any team of management regarding the matter. Furthermore, the bathtub was severely clogged. Essentially it was like taking a bath and shower simultaneously. Disgusting. I did inform the front desk staff of my lackluster experience and the issues in detail they apologized but nothing was done to rectify my horrible experience. That was the most frustrating part. I would have expected to hear from a member of management for a more formal apology. Great location but I will not be staying here again.
May 27, 2013
Rated 5 out of 5 by steel38 charles gillon
Excellent hotel, accommodations. & facilities.
This was not my first visit, in fact I have been staying at this hotel for the past 15 yrs. Overall I highly recommend it.
August 23, 2012
Rated 2 out of 5 by GCMS This hotel was COLD
The hotel overall was very cold. I had a do not disturb sign on my door, and someone entered to bring a door drop. This is not industry standard, and I was very upset.
January 25, 2013
Rated 5 out of 5 by rustyhorse Great hotel!
Great service and a wonderful hotel. Close to everything.
I never eat at the hotel restaurant. The portions and quality do not warrent such high prices.
November 5, 2012
Rated 5 out of 5 by dfts Close to everything
This hotel is close to everything: recreation, entertainments, sports, food, shopping and scenery. It felt good upon walking in and the staff were wonderful.
October 17, 2014
Rated 2 out of 5 by striker13 Dissapointing Starwood Property
This stay was a reward stay and there was an attempt by front desk not to honor the terms of the reservation. Maid service was very disappointing.
June 19, 2013
Rated 5 out of 5 by mitchel Great Staff
I am allergic to feathers and when I checked in they immediately had them removed and taken care of. Everyone was very considerate of my needs.
October 9, 2012
Rated 5 out of 5 by Jackman2014 Great Stay in Baltimore
As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore.
March 3, 2014
Rated 5 out of 5 by csk2012 InnerHarbor
Location near the light rail and other attractions is a big plus. Beds are super comfortable. Staff is very friendly and know their job.
September 24, 2012
Rated 5 out of 5 by DAS2012 Great staff and good location
I was in the area for a conference and the people, rooms and location were excellent. Great staff, large clean rooms, nice amenities.
September 20, 2012
Rated 2 out of 5 by a22zn Disappointing
This is probably the least good of teh many Sheratons I have stayed in. The shabbiness of the interior decor is quite depressing.
February 11, 2013
Rated 5 out of 5 by Robert40 wonderful staff
MY husand and I with 2 other friends stayed at the Harbor Inn Sherton for New Years and our service their was Excellent!!!
January 3, 2013
Rated 5 out of 5 by persianrug1 Antique show dealer's experience
This was the closest hotel to the show
venue and the best choice.
August 29, 2012
Rated 2 out of 5 by Sept2012 Thin Walls
Was able to hear the person next door snoring all night.
September 17, 2012
Rated 3 out of 5 by ts13 Guest
I expeted more for the amount of money.
July 15, 2013