Rated 4 out of 5 by OHWhitehair Great experience, excellent staff.
We just returned from a short visit to Baltimore. We enjoyed our stay at The Sheraton Inner Harbor. The staff was most wonderful, from Htut, NIya B., Takeysa T. , who were courteous, professional , pleasant and took extra time to welcome and answer our questions or requests. We requested to change room because the shower did not function properly. The front desk representative (whose name I neglected to ask) was most helpful, quick to understand the problem and switched room for us without delay.
We also appreciated the higher floor since it was quiet and we enjoyed the view of the harbor. My bed was most comfortable, the pillows have different levels of softness (or firmness) to suit guests. I congratulate the management for being eco-friendly by placing recycle containers in rooms.
The restaurant, Orioles Grill, on the second floor of the hotel was disappointing; the food was either too salty or cold; the shredded potato (potato pave) was not even heated and tasteless. The service was good because we were usually ones of the few guests present.
Over all, we like this hotel and hope next time we get to visit the pool or gym. I would not hesitate to stay in the Sheraton Inner Harbor again. Sheraton is a great name with great physical facility but I believe the staff is the one who makes the difference in the experience of guests.
January 30, 2016
Rated 5 out of 5 by Sheesh56 Every single interaction with staff was extraordinary
I have never seen as attentive a staff as I experienced at the Inner Harbor Sheraton, from valet to servers of meals, housekeeping to Monica at guest services. I've been traveling professionally for 36 years, here and abroad, and I would recommend this hotel highly in a heartbeat. Thank you for your culture of excellence.
January 21, 2016
Rated 3 out of 5 by Hlh85 this hotel is too pricey!
this hotel is too pricey, the only reason I stayed here is because of the location and I got the room half off going thru SPG BEST RATE GUARANTEE! I will never pay full price for this basic hotel . room is small, pool is small and parking is pricey as well.
November 13, 2015
Rated 1 out of 5 by LoneH A tired hotel in need of refurbishment
The rooms are very tired, dark and with that musty smell of accumulated dirt/dust (and inability to air out the rooms because the windows cannot be opened). The bathrooms are of inferior quality to what is expected in an hotel at this price. The only bar is a noisy, smelly, sports bar with mediocre food adjacent to a cafeteria-like, dark, "restaurant". The public areas (hallways, elevators) are dark, scuffed, and unclean. Upon arrival, despite being greeted by helpful and polite staff, one is blasted by the intensely loud music that plays continuously in the drop-off area -- all you want to do is to get as far away from the hotel as fast as possible.
I will never stay there again.
November 6, 2015
Rated 5 out of 5 by Danbl68 Excellent Hotel!
I stayed at this hotel for a convention for 3 nights. I was very impressed with this hotel overall. It exceeded my expectations. The staff were some of the most welcoming, caring, professional, attentive people that I have encountered in a hotel. Every person from the concierge, guest services, cleaning staff to the lounge attendants, all were extremely courteous, and professional. The hospitality in this hotel is top notch! Again, very impressed, and if ever in the area again, no doubt will I be staying again.
October 19, 2015
Rated 2 out of 5 by SBJ5912 Not all it seems
The hotel lobby is nice, the workers are wonderful, the food at Mortons is one of the reasons I liked this hotel and it's close to everything, but the rest was mediocre. The pool is so small, the rooms are falling apart, the elevators are dark to hide the dirt, the parking lot is expensive and smells like nothing but urine and the room service is $10 for a bowl of cereal. I will never stay here again. Way to over priced for the limited quality.
September 1, 2015
Rated 5 out of 5 by Cannons A little getaway
My husband and I and 3 yr old grandson stayed at the Sheraton inner harbor for three nights We had a great time once we parked the car did not move it until it was time to go home Everything is so close and so much to do We just love this hotel the staff are great will always stay here
July 22, 2015
Rated 5 out of 5 by Booklady Sheraton Baltimore Harbor
We stayed there the night before surgery at Johns Hopkins. Everything was perfect from the room to the suite upgrade to the supportive personnel. Every Sheraton I've stayed in for the past few years has proven beyond expectations.
July 20, 2015