Rated 5 out of 5 by Metootie Above and beyond
From the moment we arrive at the Sheraton you just knew it was special; you were treated special. Some of the Sheraton properties we have been at have been lacking at that. During my stay I took ill and was rushed to the hospital. The staff went above and beyond expectations. They took care of my adult children with their. families until they knew what was going on. During a very difficult time they stepped in and showed the kindness that everyone hopes for but in this day and age do not always get. If there is some sort of award that they can be given I certainly believe they deserve it.
August 2, 2014
Rated 5 out of 5 by bigbob222 great stay close to inner harbor & Orioles Park
I stayed here in mid august for the Yankees series. the location is great and the view from inside my room was exactly what I asked for. I paid to upgrade to the club floor and club room and the food and drinks in a word ENJOYABLE. I met 1 of the managers on duty Chuck P. and he made me feel welcome as a long time SPG member. The bellman are nice to deal with and the front desk staff took care of my every need. I hadn't stayed here in many years as I don't get to Baltimore too often. The stay was relaxing and the bed was very comfortable. I HIGHLY recommend staying here and im trying to come back im September for the next Yankees series but they are sold out. im going to try my best to stay here again. that's how much I enjoyed my stay.
August 13, 2014
Rated 3 out of 5 by Corpo25 Not up to speed
The first room I had was not vacumed.When I closed the curtains I saw a large, what looked like blood stain on the curtain. I called customer service and the gentlemen was most apologetic. I was upgraded and a kind bellman moved my luggage to another roon. The next day I noticed a hole and dripping above the toilet. I was offered another room, but since I was leaving the next day and enginering said I was in no danger, I stayed. Everytime the A/C unit would turn on a loud clanking noise followed. Needless to say I was woken several times through the night.
August 12, 2014
Rated 2 out of 5 by Cbus Many broken items in room
Several items were nonfunctional or broken in the room including the closet doors, closet shelf, and towel shelf in the bathroom. There was very little light in the bathroom making it difficult to see in the shower. Staff was non-responsive after first request to bring fresh towels. They had cleaned the room but forgot to bring towels. It took two requests before they brought new towels.
August 15, 2014
Rated 5 out of 5 by DE2014 We had a fantastice time
We found the hotel extremely pleasant and was very convenient to Camden Yards and the Inner Harbor.
August 16, 2014
Rated 5 out of 5 by Nancy999 Incredible view, wonderful staff!
From the time we approached the lobby, the staff was welcoming, smiling and courteous. The view from our room was incredible, overlooking the entire Inner Harbor! We have been here before and we will definitely return.
August 15, 2014
Rated 5 out of 5 by CCS2112 Great mini-vacation
The proximity of the hotel to Camden Yards and the Inner Harbor make it an ideal place to stay! The hotel staff are friendly and helpful and willing to answer any questions we had. The room was comfortable and clean, but it was the staff who made it feel like home. Thanks for a great mini-vacation!
August 15, 2014
Rated 5 out of 5 by Starnight295 I liked this hotel
The staff were terrific. Mike was very good in getting us what we needed when we checked into the hotel.
August 14, 2014