Sheraton Inner Harbor Hotel

  • 300 South Charles Street
  • Baltimora,
  • Maryland
  • 21201
  • Stati Uniti
  • Mappa

Camere e tariffe

  • Per soggiorni superiori a 90 giorni, chiamate il numero +(1) 866 539 3446.
  • La prenotazione può essere effettuata con un massimo di 550 giorni di anticipo.
  • Ricontrollate le date.
1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 4 out of 5 by 466 reviewers.
Rated 4 out of 5 by Disappointed in my room availability We stayed at the Baltimore Sheraton to attend a wedding that was being held at the hotel at 5:30pm. We were told that check-in was at 3pm. I had reserved 2 rooms for my party, one was ready for occupancy when we arrived at 1pm, and I was told the other would not become available until 3pm. The room was not available at 3pm nor 4pm. It did not become available until 5pm, which left 30 minutes for my other guest to prepare for the wedding. Although, it was nice to get one room early, it was an inconvenience not to have both rooms at the designated check-in time. January 13, 2013
Rated 3 out of 5 by late checkout was dissappointed as a Starwood Preferred Guest that I could not get a late checkout later than 1 pm January 12, 2013
Rated 2 out of 5 Room not available and slow valet I arrived at 7:00 to find no rooms were available. They offered to comp my parking which I appreciated but I would have rather had a room to check into and change before grabbing dinner. The service in the Oriole bar/grill was excellent which took my mind of not having a room ready. I valeted my car which I will not do again because it took them 15 minutes to bring it around the next morning making me a few minutes late to a business meeting. I'm a platinum SPG member and this is the first time I have had this type of negative experience at any of the hotels I stay at. January 11, 2013
Rated 4 out of 5 by vending Was on 14th floor. Ice machine was empty. Vending machine was sold out of water but machines don't tell you they are sold out before you put your money in. Went to the 11th floor to try their vending machine, same problem except the machine shorted me $0.75 when returning my money. January 10, 2013
Rated 4 out of 5 by Overall stay Average The hotel is in a good location to Inner Harbor. Rooms were a little small. Pool was a little cloudy. Breakfast in restaurant quite expensive, especially for childrens meal. January 5, 2013
Rated 2 out of 5 by club level Booked two rooms since I was with my family. Booked this hotel specifically because the club is open on weekends. The club was open in name only Breakfast was in the hotel restaurant and was so bad we did not go back the second morning The snacks and cocktails were not available you had to go to the hotel bar The club did have beverages but they were not replenished by the second day The hotel was empty since it was the weekend before christmas I was not granted my request for connecting rooms which bothered me also sent a detailed fax to the manager who has yet to respond January 4, 2013
Rated 3 out of 5 by Average Hotel; Below Average Service Average Room, no complaints on decor or cleanliness. Bed was comfortable, yet when partner moved, I felt his every move because my side of the bed moved too. Staff was friendly, yet nothing was done correctly. I asked for 2pm checkout (we're allowed a 4pm checkout due to member status), but was told 1 pm. Reminded them about status and received 2pm. Asked for 6 person cab; received a 4 person handicapped cab (two people could stand using handles - seriously?). No safe in room which is unusual in this day and age. January 3, 2013
Rated 5 out of 5 by Excellent location, great staff I recently visited this SPG property the last day of travel in four different SPG hotels in four nights. By far, this was the best property and experience. The staff were friendly and attentive. LeRoy at the front desk was a notable stand out among them for his customer service skills and dedication in follow up. January 3, 2013
Rated 5 out of 5 by wonderful staff MY husand and I with 2 other friends stayed at the Harbor Inn Sherton for New Years and our service their was Excellent!!! January 3, 2013
Rated 5 out of 5 by This Hotel has great access to fine restaurants My husband had the pleasure to stay at this hotel with the most welcoming staff. Spending Christmas is very memorable and the Manager on duty, L'EROY clearly made this possible. We had choices of hotels to stay , but L'EROY had the most pleasant and professional approach to hotel hospitality. He is a great asset to Sheraton Hotels. January 2, 2013
Rated 5 out of 5 by Excellent Stayed here because I was going to the Giants vs. Ravens game last Sunday. It's walking distance to everything downtown including the stadium. Will definitely stay here again next time I'm in Baltimore. December 28, 2012
Rated 5 out of 5 by great service we needed to check in early and they accomodated with no problems. our room was not ready, so they upgraded us for free to a club room that was ready. December 25, 2012
Rated 4 out of 5 by Gurgling Sink noise My stay was excellent. The room was very comfortable. That said the sink would make a gurgling sound whenever I ran the water. Sometimes it would just make the sound for no reason. It woke me up a few times throughout the night. I hope you can fix this problem in the near future. December 20, 2012
Rated 2 out of 5 by Just Okay The room we were given was not in good condition. I don't think anyone stayed in that room. The carpets had huge stains and dirty. There was no bed skirts. The lamps and radio was not plugged in. There was a stack of towels in the bathroom. I wasn't going to complain but when I started to hang our clothes, the hangers were dusty including the luggage stands. I wasn't about to clean the room. Why were we given this room? I don't know? That was not a good idea. We were given a better room after that. The carpets still had stain and the room was so outdated and needed upgrade. They should have given us a better one especially after being given that first room. Just horrible. December 18, 2012
Rated 1 out of 5 by Needs Improvement Please note: Since October, I have stayed at this hotel 9 times and 25 nights. Since that time I have experienced the following litany of mediocre to poor customer service: 1. The WiFi performance is so slow it is unbearable. How can a business hotel located right next to the convention center have such terrible WiFi performance? Have you considered investing in additional wireless access points and higher bandwidth from your ISP in order to boost the signal to meet customer expectations of typical internet speed? 2. The breakfast served in the club lounge is awful - a terrible daily selection of luke warm breakfast items that will meet the expectations of no one. This could be easily remedied with fresher ingredients and more time/effort in the kitchen; perhaps a fresh continental breakfast provided by a local baker. 3. The parking process is tedious; you have to validate parking each at the front desk each time you exit the garage. Then the attendant has to use an archaic metal swinging door to retrieve your parking validation; it's called a keycard swipe at the exit - get one. Automatic doors are needed that connect the hotel to the garage - It's a hotel - you should know that people are carrying bags and are unable to easily open the series of doors. 4. Speaking of the garage; the elevators have smelled of wet paint for weeks; and spilled paint on the elevator carpet was never properly addressed - a terrible first impression for your garage using guests. Parking costs upwards of $22/night - this hotel can do better. 5. To participate in the green program where one foregoes room cleaning in exchange for 500 SPG points per instance, one must place a card on the door every evening; then redeem the cards given at the front desk - Why can't I just opt in for this program at time of check-in? And then Starwood should remember this at every hotel I go to. December 16, 2012
Rated 5 out of 5 by Great hotel, I am glad I didn't let negative reviews scare me off I just completed a 5 day stay at this hotel with my two young children. I am Starwood Platinum 100 ( 100 days in starwoods this year, plus other chains!) so yes, I travel a lot for both work and fun, so I feel qualified to write an objective hotel review. This is a great hotel. I had read some negative reviews online and looked into other hotels in the area just on case and decided to just check in for one night and if it was terrible, we'd move on. We gladly stayed the whole 5 nights. Clean fresh rooms, excellent staff at the front desk, housekeeping and in the club lounge. The pool is just big enough to tire kids out, great workout facilities, excellent location for doing everything in the inner harbor, nice view, nice linens, comfortable clean rooms, I can say I 100% have no complaints. Nice job, staff of the Inner Harbor Sheraton! December 13, 2012
Rated 4 out of 5 by surrounding rooms Perhaps a card or notice in each room suggesting that neighboring romms may be upset by the noise eminating from "your" room may helpful. In other words.occupants might want to consider that their neighbors want to sleep at night not listen to their partying. December 11, 2012
Rated 3 out of 5 by average male receptionists rather terse December 11, 2012
Rated 4 out of 5 by Comfortable and Convenient Friendly staff and very accomadating. Room was comfortable and clean. Hotel convenient to convention center and local attractions. December 11, 2012
Rated 4 out of 5 by Good option for convention center attendees The hotel location is great for the convention center or inner harbor. I was a little disappointed in the room cleanliness. Room service was expensive and very limited in selection. The gift shop should keep a better selection of food and drink for you to supplement with. Refrigerators are available but you have to ask. December 11, 2012
Rated 5 out of 5 by Very convenient ti Convention Center This is a few minutes walk to the Convention Center and I plan to stay there as I return to the Convention Center for future meetings. December 10, 2012
Rated 2 out of 5 by Was not happy 1) My room was not refreshed when I returned from a conference the first night. 2) Corridor floors were noticably dirty. 3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm. December 3, 2012
Rated 1 out of 5 by The only good thing was the location I travel a lot, and have seen a lot of hotels. My experience with the Sheraton Inner Harbor was easily my worst ever. At first, I was just given a key that didn't fit my room. When I got a new key, I discovered that someone else was already in my room and asleep! On the third try, I was given another room. This no-smoking room REEKED of cigarette smoke, and the toilet did not flush. We got in late (around midnight), and went right to bed -- only to be awoken by a gang of teenagers running and screaming down the hallways for over an hour. Security came up, but the noise continued all night. When I went to check out, and expressed my frustration, the day manager did not bother to apologize, and just said that he could offer me something for my trouble ONLY IF I WAS A PREFERRED GUEST! Not only did I not want to register for this service, but I didn't want any benefits towards a future stay, since I have no intention of ever staying at a Sheraton or Starwood hotel again. December 3, 2012
Rated 4 out of 5 by Hotel Staff Excellent The staff was excellent-the problem was the club room was not what I expected-reserved my room on club floor for that reason-drinks not available in club room and -bath room was not clean and very few snacks-had to go to grille for service.However, we were pleased with our room. and the staff. November 28, 2012
Rated 5 out of 5 by Great Location The hotel is located within a few blocks of the Inner Harbor. November 26, 2012
Rated 5 out of 5 by Like Home Clean rooms, comfortable and inviting surroundngs, exquisite bedding, Sheraton Sweet Sleeper bed is outstanding. Staff members are always there to assist and help with excellent service. November 21, 2012
Rated 5 out of 5 by Cooling The room was excellent. The temperature was a bit of an issue. Had to set the thermostat at 61 to keep it cool at night. November 21, 2012
Rated 5 out of 5 by Great Place to Stay in Baltimore We had a wonderful stay. The room was clean, comfortable with a great view. Staff was above expections. It is close to the Harbor and to the convention center where our expo was at. Thank you for a great experience. November 21, 2012
Rated 5 out of 5 by Great Service Service was excellent at this hotel. Rooms were very clean & location is great. November 19, 2012
Rated 5 out of 5 Wonderful, friendly service comfortable stay, the staff were all very friendly and nice. It was a work trip so no star points were given which was disappointing. But it was a very nice hotel. November 19, 2012
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