Rated 4 out of 5 by elaine17 excellent staff and food
The Staff were very helpful and friendly. food was great with plenty to choose from .
April 14, 2014
Rated 4 out of 5 by OldGunther For a relaxed holiday
Stayed at the Sheraton Gambia 5 Mar to 19 Mar 2014, had a great holiday relaxing in gardens by the pool. The staff at the hotel are brilliant.
March 30, 2014
Rated 5 out of 5 by Julie7014 A welcome return to the smiling coast!!
After a very stressful 2013 my husband and I decided to visit the Sheraton once more as we both wanted a relaxing and uncomplicated holiday. On arrival at the Sheraton on 3rd January, exactly the same time as last year. It was like coming home! We were welcomed with open arms by Francois and the rest of the staff on reception. We were shown to our room within minutes and once again it was a beautiful palm beach room with the sea just a stones throw away! It was lovely to see so many of the staff had been retained from the previous year., Maire with her radiant smile, Chris with his great sense of humour, Mohammed and Forday from the bar and Dtinnue, who is responsible for the great guest activities, to name but a few of the excellent staff! The food and wine was up to its usual high standard, all freshly cooked and prepared with a huge choice, all prepared under the watchful eye of the french head chef, Laurant, who once again excelled himself when cooking my favorite, Lobster! All in all it was an excellent holiday and just what we needed and I personally wouldnt hesitate to recommend this hotel to our family and friends.
It must be remembered though that this is Africa, and sometimes things do lack the polish and sophistication of perhaps some of the Carribean islands, but to be honest, too much polish would ruin what is the natural ambient beauty of a wonderful country.
With our thanks to you all, Julie & Chris 'S'
January 29, 2014
Rated 5 out of 5 by Vixseyvixen Relaxing (7 days is not enough)
Staff: very friendly and waited on us hand and foot. Special thanks to reception, bar and restaurant staff for helping me to learn Wolof. Any questions or issues were sorted out by reception in a matter of seconds.
Room: lovely sized room with bath and shower room. Partial sea view from the ground floor.
Facilities: spa treatments reasonably priced. I recommend the 'couples retreat'. Pool is a good size and adequately clean. On the beach (which is private). Activities such as French boulles, volleyball, aqua aerobics take place morning and afternoon. All public area toilets were spotless. Free wifi in reception area was painfully slow. Cocktails not included in the all inclusive deal but were reasonably priced.
Food: excellent. Good choice, fresh, excellent quality, efficient service. Sometimes held indoors if it's cold/windy, or outside if the evenings are warm.
March 22, 2014
Rated 5 out of 5 by csm123 Very friendly hotel!
We have just spent a week here ... Staff are both very friendly and nothing is too much trouble! Food is great. Rooms are good, with powerful shower, lovely clean soft fluffy towels and bed was comfortable with clean bedding. Sea view from room.
March 22, 2014
Rated 2 out of 5 by Matt1103 Bad Service
Everybody has an own view on tips for service. In case of this Sheraton hotel, be absolutely aware that the hotel staff will provide "no service" or "very bad service" if you do not tip them for every action they take. That goes for the cleaning lady, to the guy serving coffee at breakfast and the poolboy. Not tipping or not tipping enough actually results in unfriendly behaviour of the staff. This Sheraton does not maintain a minimum level of service that goes with a five star rating and price. Nor belongs to the brandname of Sheraton.
January 14, 2014
Rated 5 out of 5 by Hatasisay Dr.
Great location, wonderful food excellent and excellent customer service. The artwork was extraordinary. I enjoyed my stay with the Sheraton Gambia. Keep up the great work.
August 14, 2013
Rated 5 out of 5 by Lelpune A Fabulous Stay
Just returned from Sheraton Gambia, after a weeks stay. Absolute paradise! The hotel is situated on a beautiful private beach. All rooms have a fabulous sea view. The hotel is designed in the style of an African village ( looking a little more North African than West African, I think). The staff are very friendly and helpful, without being over bearing. Rooms are clean and well equipped. The food is delicious...and so much choice! The Manager of this hotel is to be highly commended, as are all the staff, from the gardeners, to the pool boys, cleaners, waiters, chefs security guards, and reception staff. My ideal holiday also includes birdwatching, and I was not disappointed! The hotel grounds are teeming with bird life, and it is not far from Lamin Lodge (a birdwatching paradise set in the mangroves), or Abuku Nature Reserve. If you want expert help with identifying the birds, or birdwatching trips arranged,, speak to 'Doctor Owl', the hotel's resident bird expert. He is usually available during the afternoons, to the right of the pool bar, and has a telescope set up, bird books and binoculars. I am already planning my return trip.
February 26, 2013