Rated 5 out of 5 by Hatasisay Dr.
Great location, wonderful food excellent and excellent customer service. The artwork was extraordinary. I enjoyed my stay with the Sheraton Gambia. Keep up the great work.
August 14, 2013
Rated 1 out of 5 by Romon The Gambia property is a disgrace to Sheraton brand name
The management and staff do not know how to be customer friendly. They are bringing bad name for the Sheraton brand. The staff and managers do not seem to understand how to run a brand name hotel and resort. The telephone in my room did not work for four of the eight days of my stay there. It was a security hazard. Management did not care about it. Room was not tidy. Amenities in the room were insufficient. The lift of the hotel did not work on the last day. We had to walk up a number of floors a few times. By force, they overcharged a guest's credit card and did not return the overcharge amount.
August 20, 2013
Rated 4 out of 5 by Bummiey my Gambia experience
The reception was warm! You'd think you were in the company of old friends. The room was simply furnished, but cosy and beautiful. Meal (especially dessert) were on time and to die for.
The entire experience helped us forget the balmy weather (we visited in during the rainy season).
This was my second visit........there will definitely be more!
September 10, 2012
Rated 1 out of 5 by Assoum47 This hotel is a complete disappointment
When I booked at sheraton/Gambia, I was expecting the usual high standards of excellent services which this worldly hotel enjoys.unfortunately, the hotel in The Gambia is lacking behind in every respect: no hot water available, bad meals, rooms contaminated with bugs of all sorts, water leaking into the room when it is raining, the swimmiing pool is unde maintainance, the lift never work properly......etc
September 7, 2013
Rated 1 out of 5 by abraham stay
never recognize at all what so ever with my platinum status.My room was dirty ,aircondition did not work,no amenities at all(soap&shampoo),sewage flowing in fron of my room,mosqitos in the room,bad breakfast ,bad service from ALL STAFF member,low qulity food at dinner.
March 19, 2013
Rated 2 out of 5 by Pif1 No where near Sheraton standard
1 of the 2 lifts were always out of order and for 3 days both lifts out of order.
Half of the lights in the dining room don’t work. There are so many leaks in the roof there are buckets all over the place catching water.
The food is left out far too long in the heat without covers or refrigeration. There are no UV lights in the dining room to zap the multitude of flies that use the food as private buffets.
We stayed all inclusive but couldn’t have a bottle of water with meals or during the day only a small glass
The aircon in the room kept tripping the fuse. The tv constantly buzzes.
but worst of all was the poor choice, and constant recycling of food. The food was bland unimaginative and repetitive with a few exceptions. Some dishes we are sure were reheated or recycled 2 or 3 times, the head ‘chef’ needs training or moving on.
August 25, 2013
Rated 5 out of 5 by Lelpune A Fabulous Stay
Just returned from Sheraton Gambia, after a weeks stay. Absolute paradise! The hotel is situated on a beautiful private beach. All rooms have a fabulous sea view. The hotel is designed in the style of an African village ( looking a little more North African than West African, I think). The staff are very friendly and helpful, without being over bearing. Rooms are clean and well equipped. The food is delicious...and so much choice! The Manager of this hotel is to be highly commended, as are all the staff, from the gardeners, to the pool boys, cleaners, waiters, chefs security guards, and reception staff. My ideal holiday also includes birdwatching, and I was not disappointed! The hotel grounds are teeming with bird life, and it is not far from Lamin Lodge (a birdwatching paradise set in the mangroves), or Abuku Nature Reserve. If you want expert help with identifying the birds, or birdwatching trips arranged,, speak to 'Doctor Owl', the hotel's resident bird expert. He is usually available during the afternoons, to the right of the pool bar, and has a telescope set up, bird books and binoculars. I am already planning my return trip.
February 26, 2013
Rated 5 out of 5 by Happy A superb holiday
A most enjoyable, friendly, relaxed stay.
Lovely people and very helpful staff from security to reception, without exception
March 4, 2013