Rated 5 out of 5 by Tigre Excellent hotel
I have stayed at this hotel many times the past few years because of the many junior golf events in Augusta. Sheraton has always met my needs, wireless internet plus several computers in the lobby, fitness center with a full set of dumbbells, club level lounge.
This most recent stay was the best yet with cooled towels in the fitness center, a cappuccino machine in the club lounge, excellent staff and social hour wine and snacks highlighting the excellent food offered at the hotel.
July 29, 2012
Rated 1 out of 5 by IncrediblyDisappointed Incredibly Disappointed
I booked the hotel through our corporate travel (Confirmation Number: C785438690) and I was very disappointed to find that my room was no longer available when I arrived at 10:30pm. The front desk clerk told me that I did not have a credit card on file (which is untrue, since we always use our corporate credit card to make reservations when booking travel) and that they couldn't get a hold of me so they gave away my room. She also said that this policy was on the hotel website (I checked and I must be looking at the wrong place because I couldn't find it on the site). After a delayed inbound flight and a long travel day, I did not have enough energy to be irate so I just went to another hotel. This is the first time in my travels that I experienced my room being given away even with a confirmed reservation.
November 14, 2012
Rated 4 out of 5 by Ozzy1va Great location
The hotel is located in the center of several hotels and is convenient to local attractions, like the Veracruz Mexican Restaurant and Edmonds BBQ. The mall and theaters are also close. There is some road construction going on in the parking lot, and the indoor pool was broken, but bed was VERY comfortable and shower was awesome. We will stay here again. Hoepfully, by that time the parking lot will be done, and the indoor pool will be repaired.
August 19, 2013
Rated 3 out of 5 by Chris Needs some improvement
Overall the hotel is clean and comfortable and is a good place to stay when on business. My issue is that when I mad a reservation for a room and requested a room on the club floor I was told that it was all set. I am a platinum member with over 60 nights last year. When arriving at the hotel I was put on the floor below. This has happened several times and most recently has happened on back to back stays. Given work scheduels and such, there is more of an inconvenience of having to go up and down elevators in the morning for breakfast or even a quick soda. I would not complain, but after being told I was on the floor and then arriving found out I was not was a bit unsettling. I am starting to reconsider my commitment to SPG since there are several new hotels in the immediate vicinity at a comparable rate I can stay at.
January 22, 2013
Rated 3 out of 5 by RosieL Hotel needs improvement
The rooms are too crowded with furniture. Big lamps by the bed on top of a big lamp behind a chair. It was wall to wall furniture and very claustophobic. Also, the smoking recepatacles need to be moved away from the front door and stationed around the corner of the building...and add a bench. Smoking is not against the law and smoking visitiors should not be made to feel like second class citizens. I will be staying elsewhere when I return to Aiken in November.,
October 1, 2012
Rated 3 out of 5 by Shul The hotel restaurant ruined the experience!
The room was fine, but it took 15 minutes to get someone to greet me and get a cup of coffee and 45 minutes to get my breakfast and there were no other people in the restaurant at the time (7:00 am). I finally got my breakfast and my ride showed up, on top of that, the breakfast cost $25!!! Overpriced and horrible service. The next day I walked across the street to Waffle House for a good, quick breakfast at half the price. I would not recommend this hotel.
May 4, 2013
Rated 5 out of 5 by Georgy2012 Consistently Great
I have stayed at this location about 5 times and it is always clean, smells so inviting and fresh!, and always comfortable. I never have any trouble with my checkin or check out or any other needs that I may have. The staff is very attentive and friendly. I truely look Foward to staying at this hotel Everytime. The rooms and beds are so well decorated and comforting. It is always clean and smells so good.Keep up the good job an I will see you all again soon!
July 19, 2012
Rated 4 out of 5 by vicki1425 Always a pleasant experience
I stay at this hotel at least once every 6 weeks or so. It is consistently a pleasant stay.
November 4, 2013
Rated 4 out of 5 by flyingdawg Queen Beds
I reserved a room with 2 queen beds (ADA). When we checked in we were given access to the Club Lounge floor. However, the ADA rooms did not have regular baths which I needed for my children. I was given the option (which I took) to pay $20 extra to have a standard 2 queen room on the Club Lounge floor. I don't understand why the staff didn't upgrade to the Club Lounge floor (for free) to begin with, but oh well.
August 26, 2013
Rated 5 out of 5 by CanuckTraveler A wonderful Starwood property
Everything about this hotel is great. Checked in received not only the 500 points for the welcome amenity but was also given the choice of a beverage and a snack. This was a great treat...well done! Customer services was excellent and the room was clean and comfortable. Was not upgraded to a suite but I didn't need one. Club Lounge was full of food for breakfast and dinner. Having stayed at over 50 different SPG properties I can say this was great.
February 13, 2012
Rated 3 out of 5 by Melissa8808 check-in
Arrived around 6:30 but couldn't check in because no clean rooms. Received complimentary drinks from girl at desk and waited about 30 minutes for room. Staff was nice, but no manager on duty???? At All?? No problem with staff at front desk, but something needs to be done about your janitorial staff if they can't clean the rooms in sufficient time - checkout is 12?. Room was nice & very clean (which it should have been), but mattress was very firm.
July 25, 2012
Rated 5 out of 5 by PlatinumPhD Nice Rendevous
I'd never been to Augusta and decided to come visit as a quick, mid-week getaway. A beautiful hotel, easy to get to and in a nice centralized location to local restaurants, etc. I had a good time, and noticed that there was a SPG guest line for check-in, but we didn't end up using it. Just wish that their preparations of lunch/dinner/gift boxes could have been somewhere else other than the front desk, which delayed our check-in for a few moments.
October 7, 2012
Rated 4 out of 5 by Southerntraveler Couple of issues
The internet connection speed is terrible. This must be upgraded if you plan to be a serious business hotel in the Augusta area. The lack of a breakfast buffet is also a downside for me - I like to grab and go. The restaurant service was much too slow and leisurely when you need to head out the door to a meeting! The room temperature seemed to be warm or blowing cold air - trying to get a nice moderate temp. could not be done.
February 22, 2013
Rated 4 out of 5 by EMTW This hotel was great
Everything was great about this hotel except we asked for an ajoining room and the second room was a handicapped space. Very short & small closet and the seat took up most of the shower and we were not told in advance that it was a handicap room. That wouldn't deter me from staying there again. I believe it's fairly new, but I did stay at this property in 2010 and was very happy then, that's why I returned. (11/22-24/12)
November 26, 2012
Rated 4 out of 5 UNMATCHED
Sheraton Augusta is unmatched among all other hotels in the Augusta area. Its cleanliness and services provided by its staff are impeccable. The hotel amenities are state of the art and its provision of overall comfort is unmatched. The only downside of my stay is that the staff never provide me with a complimentary upgrade when they have a low occupancy rate; I really look forward to this courtesy during my next stay.
November 26, 2012
Rated 5 out of 5 by Sylvester Hotel Location and Service
The Sheration Hotel has a great location within walking distance to various restaurants. My family and I had throughly enjoyed our stay. The staff service was on point and with great pleasure. This hotel is a great recommendation of choice. My family and I had stayed at many hotesl but Sheration are the best rated hotels that we have enjoyed. Continue to service your customers with great pride your hotel is the best!!
August 11, 2012
Rated 1 out of 5 by Chynatta Overrated
The club room/lounge was not stocked and hors were not replenished at 7:30 pm 6/2/2012. The room was too tight and I could not reach the outlet to plug in my laptop. Too much furniture in such a small space. The grout around the bath tiles is getting discolored/not cleaned thoroughly. The value of this location experience is dwindling quickly. I was disappointed b/c we paid for the extras but did not receive them.
June 6, 2012
Rated 5 out of 5 by Jdk41 Rooms
They accommodate all your needs
October 28, 2013
Rated 4 out of 5 by ATLtraveler Great Hotel; Expensive Breakfast
We travel to Augusta often and decided to "upgrade" hotels because my niece is being deployed. The hotel and room were nice. Check-in took longer than it should because there was only one woman working. We breakfast in the hotel and were shocked when the bill was $90 for 4 people for basic breakfast. In fact, my belgium waffle was delivered plain...no strawberries or whipped cream as on the menu.
July 25, 2012
Rated 4 out of 5 by chandelle01 Good Hotel
The hotel was comfortable and clean.
The restaurant was open late which was nice , since I was checking in late.
The only downside was the service in the restaurant. The service was slow, maybe due to the time, as there was only one server and a bar tender. However, the food was good.
The entrance to the hotel was not clearly marked, as the parking area was shared by several other hotels.
March 25, 2013
Rated 2 out of 5 by SLMG Average
Hotel lobby was nice. Rooms were just average. Bathroom had urine smell. Requested a specific corporate rate and was advised there was no rate. Asked again at checkout and was advised, yes the rate was available and I should have asked for it at check in. Would not change the rate.
September 14, 2013
Rated 4 out of 5 by Downeast54 Noisy Neighbors
Since I am an SPG Rewards Member, I usually stay on the 4th floor. This time I was on the third. Not a big deal until 12:30AM when my neighbors had a long heated argument. Sounded like I was in the hood. I guess that can happen anywhere. Glad my a/c was able to drown out those two yelling. Next time I will call the front desk. There is an advantage to the upper floors.
March 26, 2012
Rated 5 out of 5 by Arby Inconvenience
Using the elevators with the cleaning staff while they pull their carts from floor to floor was an inconvenience. Several other visitors were very vocal about it, but not around the staff - "Why do they have to use the same elevators with us."
I recognize that the staff has to maneuver their equipment, but it would have been better if they waited for an empty lift.
April 5, 2013
Rated 1 out of 5 by BcDDhD Won't be back to THIS hotel
Room needs to be updated
Bathroom lightning more decorative than functional
A/C has 3 settings; 70=cold, 71=warm, 72=overheating smell
Restaurant obscenely overpriced for what you get
Refrigerator in room would be nice
Wi-Fi instructions in room do not match reality
Phone initially didn't work (not charged)
August 24, 2013
Rated 2 out of 5 by Colt747 Needs improvement
For the price I paid I was expecting much more. The comforter and sheets had coffee spilled on them. The mattress was very uncomfortable also. The door leading into the hotel was very difficult to get in with my key card. It left me stuck outside in the rain multiple times. I am usually not one to complain but I felt like I needed to because of my bad experience.
December 28, 2012
Rated 5 out of 5 by Walker Excellent Service and Front desk Personnel
Although the amenities at this facility were excellent, I would be remiss if I did not mention the excellent staff members. The front desk ladies were very professional and friendly. I called about two items I needed help with and both were corrected within ten minutes by Tony their engineer. An excellent facility but the staff made it close to home.
May 7, 2013
Rated 5 out of 5 by njb63 clean, comfortable room
Wonderful facility, friendly staff
October 11, 2013
Rated 3 out of 5 by cabledog252 the restaurant
They serve the same menu as every Sheraton, however the chef prepares the meals with items based on availability. I questioned the way the items were prepared and was told just that. When I asked if I could have it prepared the traditional way I was presented a meal that was not even close.
August 11, 2013
Rated 5 out of 5 by JPNJ The Best Stay in a Long Time
Best stay in a long time. Pulled in late 11PM got a room and a smile immedately. Only issue Bar was closing and they wouldn't serve us drink or food. Everyone else was kind and accomodating Breakfeast was a very pleasant surprise as well. The new Sheraton is doing a great Job!
August 20, 2013
Rated 2 out of 5 by dabaobao Ok for one night, but need improvement
I like the the hotel, free parking. Staff was friendly, Room was ok.
I didn't receive an upgrade, but they provided access to the lounge which was ok.
Internet is very slow, and I couldn't do any work on the internet.
Fitness room was a little hot. Show switch is lose.
Lastly the front desk promised some starpoints but i didn't receive it
October 6, 2012