Rated 5 out of 5 by PeggyP What A Place For a Family Emergency
My family recently lost a loved one and everyone in my family descended upon Augusta, GA. With 23 of us showing up for a funeral, the Sheraton not only found rooms for us, but also allowed us to use the restaurant into the wee hours of the morning for a wake. The next day was the funeral, and the restaurant was booked. The Sheraton's staff found my family and grieving relatives a conference room. They set up tables, and served all of us as though we were in a restaurant. Because of their efforts, my family was able to be together, to grieve together, and celebrate the wonderful life of our loved one who had passed on. Thank you Sheraton, thank you, thank you. You made a sad occasion better.
December 11, 2013
Rated 5 out of 5 by JohnGalt1000 Great place to stay!
This is the second time that I have stayed at the Sheraton in Augusta. The rooms are nice, the shower is great, and they have a nice fitness facility. Great value!
December 12, 2013
Rated 3 out of 5 by travelinman10 This hotel is not a good value
The food and drinks on site are very expensive compared to other lower tier quality competitors. Energy efficient lighting in room was yellow, gross, depressing, and dim. No refrigerator or micro wave. Working desk is small, glass, and has obstructions protruding onto working surface from the legs that get in your way. Front desk won't print you a receipt - has to be emailed because they are "green", but then they clutter the room with a bunch of paper promotions.
December 5, 2013
Rated 4 out of 5 by Desiree13 I was disappointed this time
The front desk staff was exceptionally professional and friendly. Cleanliness is one of the main reasons I wanted to stay at the Sheraton. I was very disappointed this time. I had a guest with me and there was fecal matter on the commode under the seat. The floors in my room and down the hall had not been vacuumed. I was very disappointed.
December 4, 2013
Rated 5 out of 5 by Shayshay77 My new hotel in Augusta
As a Starwood gold member I had access to the 5th floor lounge. When we arrived, the lounge had chips and a delicious warm cheese dip. There was also a fridge full of soda and water and a bowl of fruit. Very nice! The staff, especially the maids were very nice and accommodating. I asked for a late check out and had no problem getting it. I then got locked out of the room and had to ask for another extension and again- no problem. The workout room was also very modern and although I didn't use the pool- it looked very nice as well. The location is great. Right off of I-20 and near plenty of chain restaurants and there is even a Kroger (grocery store) up the street. My only half complaint is that the rooms don't have refrigerators and I have medication that needs to be refrigerated. However, we called ahead and they placed a fridge in the room free of charge. This will be my hotel whenever I am in Augusta- it has it all, nice rooms, great staff and awesome location.
November 24, 2013
Rated 2 out of 5 by JP12345 This hotel needs better food & beverage mgmt
This hotel is routinely out of diet soft drinks in the club lounge. I asked to have the food and beverage manager call me regarding this issue and they never did. Since then I used my warm welcome at the bar for a drink and snack, only to be told it would be honored this one time but in the future the front desk would need to give it to the bar directly and approve it. Why give a warm welcome ticket to the guest at all in that case? As a platinum member I think I deserve some extra attention. But as any guest I think I would expect proper food & beverage accomodations. This area needs help at the Sheraton, Augusta, Georgia.
January 20, 2012
Rated 5 out of 5 by SouthRiver Very pleasant stay in Augusta
Everything......facility and people....were outstanding.
November 18, 2013
Rated 4 out of 5 by vicki1425 Always a pleasant experience
I stay at this hotel at least once every 6 weeks or so. It is consistently a pleasant stay.
November 4, 2013